Payment Failures. Extremely Disappointed. | Dodo Payments | Page 1

solid linden Jul 8, 2025, 1:20 PM

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I had high hopes for Dodo, but it seems that lots of "bells and whistles" features are being shipped without an actually comprehensive payment system.

Just one example is that not only are payment failures entirely unrecoverable, but they put the subscription "on hold" so that literally no payments can be made for it anymore. This makes no sense. Do we ask the customer to make a brand-new subscription every time a payment fails? (This is my actual question)

It's so frustrating to figure this stuff out because the docs are extremely vague when it comes to outlining what exactly happens when a payment fails. I've had to spend weeks redesigning our billing/webhook flow because of this, and it still isn't up to the mark because there are so many little issues that are not documented and can just never, ever get caught in test mode (for example, payment failures just don't occur at all in test mode).

thorn kayak Jul 8, 2025, 2:50 PM

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@solid linden Can you send me the payment IDs ?

amber wigeonBOT Jul 8, 2025, 2:50 PM

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thorn kayak <@754206127599648808> Can you send me the payment IDs ?

Hey, thanks for reaching out. One of our team members will respond shortly.

solid linden Jul 8, 2025, 2:52 PM

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@thorn kayak thank you, it's pay_UbASVsD5twfBmzo1p7xps

But the failure isn't really the issue, I just wish there was a way to keep the subscription alive

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This was a test payment btw (but in live mode)

thorn kayak Jul 8, 2025, 2:53 PM

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Sure, I’ll add someone from the tech team to help you out. We’ll respond as soon as we get back tomorrow

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@woven gate

solid linden Jul 8, 2025, 2:53 PM

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Thanks

woven gate Jul 9, 2025, 6:13 AM

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Hey @solid linden ill get back to you shortly

woven gate Jul 9, 2025, 6:56 AM

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Hey @solid linden I agree with the on_hold issue you mentioned.
We are working on it actively to provide a retry option. We expect this to be released very soon.
Ill keep you posted on this.

On the docs part -- thanks for the feedback. We will improve it.

solid linden Jul 9, 2025, 7:22 AM

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Okay thank you

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For now I'll implement the new subscription model

solid linden Jul 18, 2025, 1:09 AM

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woven gate Hey <@754206127599648808> I agree with the on_hold issue you mentioned. We are w...

@woven gate is it possible to get an ETA on this? Wondering if I should wait or create a retry button that just recreates their subscription

woven gate Jul 18, 2025, 5:37 AM

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Hey @solid linden Please wait till next weekend. We expect it to get it released before that.

#Payment Failures. Extremely Disappointed.