#Verification Disabled. We changed our Domain. How to submit new Domain for verification?

1 messages · Page 1 of 1 (latest)

weak pecan
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We already approved for alpha . We launched our Alpha with dodo. Now when we are ready for live it says - Don't not support certain businesses. I think due to domain changes ?

vernal quiverBOT
# weak pecan We already approved for alpha . We launched our Alpha with dodo. Now when we are...

It sounds like you are encountering an issue with transitioning from alpha testing to live mode with Dodo Payments, particularly due to a message indicating that certain businesses are not supported. This could indeed be related to changes in your domain or business model.

Here are some steps you can take to address this situation:

  1. Review Domain Changes: If you have changed your domain since the alpha approval, ensure that the new domain complies with Dodo Payments' policies. Check if the new domain is properly verified and associated with your business.

  2. Check Business Model Compliance: Ensure that your business model aligns with Dodo Payments' acceptable use policies. If there have been changes to your products or services, verify that they are still compliant.

  3. Contact Support: Reach out to Dodo Payments support for clarification on why you are receiving this message. Provide them with details about your account, the changes made, and any relevant documentation. They can give you specific guidance on what needs to be addressed to move to live mode.

  4. Submit Required Documentation: If necessary, submit any additional documentation or information that may be required for your business to be approved for live processing.

  5. Wait for Response: After contacting support, wait for their response. They should provide you with the necessary steps to resolve the issue and proceed to live mode.

By following these steps, you can work towards resolving the issue and successfully transitioning to live mode with Dodo Payments.

vernal quiverBOT
pseudo zenith
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@weak pecan Hey Abhi, can you explain your use-case with the domain that you submitted ?

weak pecan
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