Clarification Regarding Compliance Review and Account Status

[tropic robin]

Dear Dodo Payments Compliance Team,

I hope this message finds you well.

I recently received your emails regarding a compliance review and subsequent restrictions placed on my account. I would appreciate some clarification regarding the situation, as the messages seem to convey different stages of review and resolution.

In your first message, it was stated that payouts and live payment processing were temporarily paused pending verification of our business activities. However, the second message appears to indicate a final decision to terminate support for our business and impose a 120-day hold on funds.

Could you kindly confirm whether this is a final decision, or if additional documentation could still assist in resolving the matter?

If there are any specific materials required (invoices, product flow visuals, customer transaction records, etc.), I’d be more than happy to cooperate and provide them promptly.

Thank you for your time and assistance. I look forward to your guidance on how to proceed.

[mild gulch]

It seems you are seeking clarification regarding the compliance review and the status of your account with Dodo Payments. In your message to the compliance team, you have clearly outlined your concerns and requested confirmation on whether the decision to terminate support for your business is final or if there is still an opportunity to resolve the matter with additional documentation.

To enhance your communication, consider the following points:

1. Express Urgency: Emphasize the importance of your business operations and how the current restrictions are impacting your ability to function effectively.

2. Request Specifics: Ask for specific details on what documentation or information would be most helpful in your case. This can help streamline the process and ensure you provide exactly what they need.

3. Follow-Up: If you do not receive a timely response, consider following up to reiterate your request and express your willingness to cooperate.

4. Maintain Professionalism: Keep the tone of your message professional and courteous, as this can facilitate a more positive interaction with the compliance team.

By clearly stating your situation and willingness to provide any necessary information, you increase the chances of receiving a constructive response from the compliance team.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]

[tropic robin]

@wooden shoal

[wooden shoal]

Please reply to the email and the team will respond accordingly

[tropic robin]

I did, thank you.