#Urgent Help - Payment Not Intiated Failure in Live Mode - everything was working fine in Test Mode

1 messages · Page 1 of 1 (latest)

dusky ferry
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Hi, I deployed my website two days ago, after checking payments in test mode, everything was working fine, then i switched to Live Mode, and now all my users payment are getting failed, i am getting NOT INITIATED Error . Can someone from Dodo Team help me out ?

vivid briarBOT
# dusky ferry Hi, I deployed my website two days ago, after checking payments in test mode, ev...

I'm sorry to hear that you're experiencing issues with payments in Live Mode. The "NOT INITIATED" error typically indicates that there might be a problem with how the payment process is being triggered or initialized. Here are a few steps you can take to troubleshoot the issue:

  1. Check API Keys: Ensure that you are using the correct Live API keys in your application. Sometimes, test keys might still be in use, which can cause issues when switching to Live Mode.

  2. Verify Configuration: Double-check your payment integration settings to ensure everything is configured correctly for Live Mode. This includes verifying any webhooks or callback URLs that might be part of the payment process.

  3. Review Logs: Look at your server logs or any logs provided by Dodo Payments to see if there are more detailed error messages that can give you insight into why the payments are not being initiated.

  4. Contact Support: Since this issue is affecting all your users, it would be best to reach out to Dodo Payments support directly. Provide them with specific details about the error and any relevant logs or screenshots. You can contact them at [email protected] for further assistance.

Taking these steps should help you identify the root cause of the issue. If the problem persists, the support team will be able to provide more targeted help to resolve it.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]

upper spruce
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can you share a screenshot of the error

dusky ferry
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Got reply from Dodo team for now, that if i am getting Not initialized payment, that means customer didn't made the payment, and that is why its not coming in my webhooks logs as well , its only capturing Failed and success logs . So hoping my code is correct, waiting for a user to try paying now for real to test out functionality.

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But I am looking, here we have four events supported by webhook, so if user cancelled the payment - then why its not logged in my webhooks logs, ITS Just showing me NOT INITIATED - whats the issue with this Not Initiated - like what it means , or what it might mean - if there can be multiple reasons for it to show ?

Like right now, when i am visiting Checkout page, and just coming back without completing the payment, on Dashboard it comes as Not Intialized log, and no logs of it in Webhooks - WHAT is the issue here ?

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