When i issue a customer refund, does their subscription get cancelled/closed automatically? Or do I have to cancel the subscription on refund.successful?
#Refunds and subscription cancellations
warm ice
pine cargoBOT
When i issue a customer refund, does their subscription get cancelled/closed aut...
When you issue a customer refund, the subscription does not get cancelled or closed automatically. You will need to manually cancel the subscription if that is your intention. The refund process is separate from subscription management, so you should handle the cancellation of the subscription on your end after the refund is processed successfully. This ensures that the customer is not charged again in the next billing cycle if they are no longer using the service.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]
lyric raven
@warm ice you have to cancel the subscription manually -- we only cancel the subscription when the payments comes under disputes.
warm ice
Okay. In case of disputes, do you send a cancellation or on_hold webhook event?
lyric raven
Yes we do