Card is declined

[steep light]

I have an old customer who's been paying with his card for a long time
but for some reason you block the payment
reason says "your card has been declined"

Why is this happening?

[stable belfry]

Hey, thanks for reaching out. One of our team members will respond shortly.

[steep light]

<@&1305795314933956648>

[steep light]

He's getting a new error:

The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.

very weird error message

[dusky jacinth]

Is simple, it requires 3DS and the customer isn't passing it successfully. Stripe gives reasons more detailed than here, but the authentication written here always means 2fa/multi-factor bank required verification (mostly for if the bank now starts to enforce 3ds or Dodo enforces it in your account).

[dusky jacinth]

Some cards also they do not support 3ds at all, they're prolly called 2d cards. If the payment systems enforces it in those cards it will surely always "FAIL" for authentication reasons.

[steep light]

can I get a solution from <@&1305795314933956648>?

[rancid snow]

This error message means the customer has failed 3ds authentication.