spice plover
I'm currently in the test mode of the platform and I've encountered two issues:
I don't see the "License Keys" item in the left sidebar of the dashboard, even though it's mentioned in your documentation.
I completed two test purchases, but no confirmation emails were sent to the provided email address.
Could you please let me know if these features are disabled in test mode, or if there's something I need to configure?
feral copperBOT
I'm currently in the test mode of the platform and I've encountered two issues:
...
In test mode, certain features may be limited or disabled, which could explain why you're not seeing the "License Keys" item in the left sidebar of the dashboard. It's common for platforms to restrict access to specific functionalities during testing to prevent any unintended consequences.
Regarding the confirmation emails not being sent after your test purchases, this is also a typical behavior in test mode. Many payment platforms do not send actual emails during testing to avoid cluttering inboxes with test notifications.
To address your concerns:
License Keys Feature: Confirm with Dodo Payments support whether the License Keys feature is available in test mode. If it is not, you may need to switch to live mode to access this functionality.
Email Notifications: Check if there is a setting in your dashboard related to email notifications that needs to be enabled for test transactions. If not, you may need to wait until you switch to live mode to receive confirmation emails for actual transactions.
If you continue to have issues or need further clarification, reaching out to Dodo Payments support would be the best course of action, as they can provide specific guidance based on your account and the current platform capabilities.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]
spice plover
I have not found these informations in the documentation
smoky harbor
We have disabled emails in the test mode to avoid spam
License keys will be available under sales > license keys in the dashboard
spice plover
We have disabled emails in the test mode to avoid spam
License keys will be av...
Thank you very much.
Since I can't preview what the confirmation email looks like,
Could you please confirm if the language used in the email is the one selected by the user during the checkout process?
smoky harbor
All emails are in English
spice plover
Ah, I see. thank you, that's a bit unfortunate
smoky harbor
Its an interesting point. We'll see if we can do something here.
cc : @silent ivy