fleet birch
I am testing live payments, and have subscribed to my own app with my credit card with 1 day as a recurring subscription, but it's been more than 24 hours past due date and time, but still the payment is not initiated, it's still in "not initiated" status.
May I know why this happens?? And when can expect payment to go through??
untold mesaBOT
I am testing live payments, and have subscribed to my own app with my credit car...
The status "Payout Not Initiated" indicates that the payout due date has not yet arrived, which is why the payment has not been initiated. However, since you mentioned that it has been more than 24 hours past the due date, there could be a few reasons for this delay:
Payout Schedule: Ensure that the payout schedule is correctly configured in your Dodo Payments settings. Sometimes, there might be a delay if the payout schedule is set to a specific time or day.
Processing Delays: There might be processing delays on the backend. This can happen occasionally due to system updates or high transaction volumes.
Verification Issues: Ensure that all necessary verification steps have been completed for your account. Incomplete verification can sometimes delay payouts.
Contact Support: If the issue persists, it would be best to contact Dodo Payments support for further assistance. They can provide specific insights into why the payout has not been initiated and help resolve the issue.
By checking these aspects, you can better understand the reason for the delay and take appropriate action.
Disclaimer: I am a bot and I may make mistakes. Always refer to the documentation. Here are some of the relevant links that I found regarding your query. [1] [2] [3]
fleet birch
I was hoping to start marketing but due to this issue I have not started yet, coz I don't want my customer to face this issue
rotund roost
@fleet birch in case of indian card as per the RBI rules it takes 24 hrs to complete the payment.
Please check again tomorrow.
rotund roost
can you share the payment id? @tepid plover will check and get back.
fleet birch
pay_ZjxOrDTLP2PVK5QqT6pth
fleet birch
Can I get update on this ??
tepid plover
We are checking this issue. The recurring payment did not get initiated and the subscription got put on_hold.
fleet birch
We are checking this issue. The recurring payment did not get initiated and the ...
Checked the database, it did indeed triggered on_hold webhook events. Would like to know why this happened, what I need to do to avoid this in future??
tepid plover
This issue is likely from our side. Not able to reproduce it yet. We will update you.
But in general 1 day subscriptions are not recommended as indian cards often take more than 24hrs to process recurring payments. In which case subscriptions will be put on hold.
fleet birch
yes i understand about 1 day subcription, it was just for tesiting pupose. for users i have setup montly subsciption.
looks like bots trying really hard to hit my webhook, need to add rate limiting here. what dodo recommends. what should be the ideal rate limit
fleet birch
This issue is likely from our side. Not able to reproduce it yet. We will update...
Any updates
tepid plover
Dming you for some details