Save gone

[quasi torrent]

Played about 5 hours straight yesterday after downloading the game.

My waterpark save isn't showing up in the "continue" screen.

I'm unsure why.

I clicked save game, then i exited to main menu. I clicked "continue" to see if my save was still there today and there's nothing there.

[glad hedge]

Can you upload your playerlog

.playerlog

[opaque tide]

Please send us your Player log file
You should find it in the following location on your computer:

C:\Users\XXXXX\AppData\LocalLow\CayPlay\WaterparkSimulator
Where \XXXXX\ is your PC's username
:warning: The AppData folder is hidden so you'll have to either copy and paste the path, or configure the explorer to show hidden files.
Here's also a video of how to get there:
https://cdn.discordapp.com/attachments/1375271049330950144/1382974138221592646/HowToFindPlayerLogFile.mp4?ex=684d1a88&is=684bc908&hm=b02c28db5d457b27a74acfb6dd6f24b5e88db612ad5fe49141905813900229fd&

[haughty storm]

You can also open a ticket in #🛟┃lifeguard-help-station and we can check out your save files

[quasi torrent]

@glad hedge i made a new save

[pallid grotto]

I was at 4 stars and then the update occured and my save is gone

[umbral glacier]

If you wish to attempt to get your old save back, could you please follow these instructions and let us know when you've done that? There also was an update (versions 0.2.21) If you already have - you rock!
Thank you again for your patience!

[pallid grotto]

How to roll back on steam?

[quasi torrent]

I honestly just started a new save.

Wasn’t too bad getting back to where I was.

Current save is working

[pallid grotto]

I was at 4.5 stars almost to 5 it took 20 hrs. I'm not going to do that. I sent the info as asked and there is no evident way to roll back to another version. Support has not responded or acknowledged the email.

[glad hedge]

I responded to your ticket earlier 🙏 #1411020064055885896 message

[pallid grotto]

I did not mean here on discord, I followed the instructions and emailed support with the log... and they have not acknowledged receipt