Twitch drops not delivered. | Homeworld Universe | Page 1

proud reef May 10, 2024, 9:10 PM

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I filed a Shift support ticket over it. But I've completed all the steps that seem to be necessary to receive this. I've gotten twitch rewards for other games basically immediately, so I want to see if there's something preventing this from working.

There are two Emblems that SORT OF look like the Twitch drop rewards. But maybe not.
4 attachments.
First is proof of drop earned via Twitch.
Second is proof of accounts linked via Shift.
Third is DLCs active via Steam.
Fourth is the 2 mysterious emblems in game. Do not match expected.

Would appreciate any advice to troubleshoot or confirmation that other have received the correct emblems, or that these are the emblems everyone is getting.

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Oh. Nope the emblems highlight with colorcoded frames. Both the ones I posted are definitely not the twitch ones. The first is actually from Fig LOL.

fossil salmon May 10, 2024, 11:05 PM

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i have the same problem. shift was linked to steam and twitch. didn't had steam linked with twitch when i got it but that shouldn't be the problem.

upper plover May 10, 2024, 11:47 PM

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me too

proud reef May 11, 2024, 12:46 AM

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@lime crown I saw your post in the hw3 general thread. Any advice you can offer here?

lime crown May 11, 2024, 12:49 AM

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I'm checking with the team on what the problem could be, or to see if there's any known issues. I know we have some delays in them redeeming.
Is it listed under "redeemed rewards" on https://shift.gearboxsoftware.com/rewards

proud reef May 11, 2024, 12:50 AM

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Nope. Unfortunately not.
Should I expect an email from shift? I didn't see one.

lime crown May 11, 2024, 1:01 AM

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It wouldn't be an email. It looks like a Twitch <> SHiFT issue, imo but I'll ask people smarter than me.

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@proud reef can you dm me your shift email address so I can have the team look at your account?

upper plover May 11, 2024, 1:03 AM

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want to have more mails to check them? ^^

lime crown May 11, 2024, 1:03 AM

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haha I'll add you too if you send it to me

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I've sent those. We'll wait to see if there's any more information we get back. This one might not get an answer until Monday, though.

upper plover May 11, 2024, 1:08 AM

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eh, if that is all my problems i will have with hw3, then i can wait

pure totem May 11, 2024, 1:09 AM

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Hey guys, if you look in-game, and find the green "S" logo on the top right of the screen in the menus and click it, you'll enter the SHiFT Menu.

Once there, if you go in in the "Account" section, do you see that your SHiFT account still needs linking or is taht the same SHiFT account that you have linked on Twitch?

upper plover May 11, 2024, 1:11 AM

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i could already give you the answer if i could skip all the intros starting the game 😛

proud reef May 11, 2024, 1:11 AM

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pure totem Hey guys, if you look in-game, and find the green "S" logo on the top right of t...

Driving home from a reluctant gym session. I'll check this in about 25 min.

upper plover May 11, 2024, 1:12 AM

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boy, 1 min cooldown here? hard. but yeah, same shift account. have only one anyway and this one is registered ingame

pure totem May 11, 2024, 1:14 AM

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ok thank you!

upper plover May 11, 2024, 1:27 AM

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gimme a minute

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uh, so shift is warning me that unlinking twitch would remove all gathered rewards and i should instead refresh my token

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i just did that but nothing change. still dont get even shown any rewards in shift itself. so relinking steam did exactly nothing

lime crown May 11, 2024, 1:33 AM

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Okay.

proud reef May 11, 2024, 1:40 AM

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@pure totem Okay so Im in the ingame Shift menu, and the display name definitely matches the Shift account I have all the gaming platforms connected to. And the rewards history is blank as well.

lime crown May 11, 2024, 1:43 AM

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Can you refresh that page/connection?

proud reef May 11, 2024, 1:45 AM

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Only twitch offers the refresh option, but I did that earlier to no effect. Doing it again now.

"Platform link was successfully refreshed."

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If it matters from the Twitch side it does show Shift properly connected as of 7 hours ago.

violet sun May 11, 2024, 1:51 AM

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Did the same with all the refresh/connection thing. The rewards are actually shows up in my SHiFT account menu. But my in game emblems are still has nothing as you can see. @lime crown

lime crown May 11, 2024, 1:52 AM

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okayokayokay did you link/unlink your steam connection? @violet sun

proud reef May 11, 2024, 1:52 AM

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Wait Arc. in the third picture. 3 row, 3rd and 4th column. That's them

lime crown May 11, 2024, 1:53 AM

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Oh, yeah,you have them arc 🙂

violet sun May 11, 2024, 1:56 AM

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Ouch. My bad😂

proud reef May 11, 2024, 2:30 AM

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@violet sun Quick Q: do you see it as a DLC in Steam?

pure totem May 11, 2024, 2:30 AM

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the twitch drop rewards would not show up as Steam DLC 😦
they're uniquely unlockable via SHiFT/Twitch Drops

proud reef May 11, 2024, 2:31 AM

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Ohh ok cool so thats one fewer thing to check 🙂
Well I'm glad we're able to help ya'll clear any kinks before the big Monday launch

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I work support for a software company so I know the life. So no pressure if the answer is no. But any other ideas or things I can try?

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Ooooh a 314mb patch.

lime crown May 11, 2024, 2:34 AM

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Weird question, but have you confirmed that the correct accounts are linked on there? (I'm trying to see if we can push a manual refresh for you but they're troubleshooting atm)

proud reef May 11, 2024, 2:35 AM

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So the ingame Shift only shows my DisplayName as HawkShark. On the Shift website I have a email in my profile and the matching displayname: HawkShark
Same capitalization, no spelling errors lol

violet sun May 11, 2024, 2:57 AM

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proud reef <@823782888565899264> Quick Q: do you see it as a DLC in Steam?

Not shown as dlc unfortunately

lime crown May 11, 2024, 3:51 AM

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For anyone still having this issue, please reply or dm me your twitch username. We might have to push them manually but we’ll get it taken care of.

fossil salmon May 11, 2024, 3:58 AM

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lime crown For anyone still having this issue, please reply or dm me your twitch username. ...

MadeInGermany94 is twitch name. the shift account is linked but it won't show it in the history of the gift section in the ingame overlay.steam wasn't linked to twitch but to shift when i got it on twitch.

exotic glade May 11, 2024, 4:15 AM

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lime crown For anyone still having this issue, please reply or dm me your twitch username. ...

Same as MadeInGermany94. I have my shift account linked to both steam and twitch. Claimed the twitch reward. But don't see anything in the reward history, and I don't see the emblems as available either. Twitch name: DawgSlaya

lime crown May 11, 2024, 4:30 AM

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Cool. Got you guys in, I’ll collect any more names I see and we’ll do the push in the morning

keen tiger May 11, 2024, 5:21 AM

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I'm having the same issue. Everything linked. Twitch name: Arvane

paper token May 11, 2024, 8:22 AM

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same issue

upper plover May 11, 2024, 10:29 AM

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Mine drop arrived by now 🙂 But the question i got (before seeing that): Why do we have to use SHIFT when Twitch allow a direct connection to Steam and Epic (at least i expect "Riot Games" mean epic too)

wraith wadi May 11, 2024, 11:25 AM

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Same issue here. Tried refreshing the thing and so on and didn't receive anything. Nickname is the same as here

zinc hound May 11, 2024, 12:38 PM

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Same issue here, no drop yet
Nothing in the Shift in-game menu
Twitch account : tanuki_wizz

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lilac raft May 11, 2024, 3:46 PM

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No twitch drop showing, but claimed
Twitch name: timaeuswashere

somber jay May 11, 2024, 4:28 PM

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No drops as well, not making progress either after linking both steam and twitch accounts
twitch name: G0reHound

keen nexus May 11, 2024, 4:48 PM

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Same issue. SHiFT account linked to Twitch and Steam. No emblems, but Drops claimed on Twitch. My Twitch name: healler3108

fluid tapir May 11, 2024, 5:24 PM

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Same here. Twitch name: Cr0w1ey (inventive, no?)
FWIW; not too fussed about the emblems, but wanted to add data if it helps! Loving the game so far! 🖤

pure totem May 11, 2024, 5:31 PM

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Yes thank you for adding more examples of the issue, we'll be investigating it with the tech team here.

lime crown May 11, 2024, 5:47 PM

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Unfortunately, I was mistaken in thinking we could easily look it up through twitch accounts. For those having the issue, if I haven't DM'd you: Can you DM me your SHiFT email account instead. 🙂 Thank you!

tacit mauve May 11, 2024, 6:22 PM

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I also had that issue, Fixed whit unlinking and Linking again #homeworld-general message

zinc hound May 11, 2024, 6:36 PM

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lime crown Unfortunately, I was mistaken in thinking we could easily look it up through tw...

Sorry for the ping but #1238599193275400272 message seems to work for me

fluid tapir May 11, 2024, 7:11 PM

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Happy to give that a try, or hold off if it helps with the investigation?

zinc hound May 11, 2024, 7:24 PM

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fluid tapir Happy to give that a try, or hold off if it helps with the investigation?

i did give it a try and it works

lime crown May 11, 2024, 8:41 PM

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It sounds like we might have a fix deployed for this. You should just need to restart your game. If you still have issuses please open another forum post here. 🙂

fluid tapir May 11, 2024, 9:39 PM

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Restarting the game didn't work for me, but clicking 'Refresh link' on https://shift.gearboxsoftware.com/associations did. Hope that helps 🖤

fossil salmon May 14, 2024, 9:22 PM

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i looked today and i see the 2 emblems now. thanks

#Twitch drops not delivered.