#Twitch drops not delivered.

62 messages ยท Page 1 of 1 (latest)

proud reef
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I filed a Shift support ticket over it. But I've completed all the steps that seem to be necessary to receive this. I've gotten twitch rewards for other games basically immediately, so I want to see if there's something preventing this from working.

There are two Emblems that SORT OF look like the Twitch drop rewards. But maybe not.
4 attachments.
First is proof of drop earned via Twitch.
Second is proof of accounts linked via Shift.
Third is DLCs active via Steam.
Fourth is the 2 mysterious emblems in game. Do not match expected.

Would appreciate any advice to troubleshoot or confirmation that other have received the correct emblems, or that these are the emblems everyone is getting.

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Oh. Nope the emblems highlight with colorcoded frames. Both the ones I posted are definitely not the twitch ones. The first is actually from Fig LOL.

fossil salmon
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i have the same problem. shift was linked to steam and twitch. didn't had steam linked with twitch when i got it but that shouldn't be the problem.

upper plover
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me too

proud reef
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@lime crown I saw your post in the hw3 general thread. Any advice you can offer here?

lime crown
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I'm checking with the team on what the problem could be, or to see if there's any known issues. I know we have some delays in them redeeming.
Is it listed under "redeemed rewards" on https://shift.gearboxsoftware.com/rewards

proud reef
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Nope. Unfortunately not.
Should I expect an email from shift? I didn't see one.

lime crown
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It wouldn't be an email. It looks like a Twitch <> SHiFT issue, imo but I'll ask people smarter than me.

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@proud reef can you dm me your shift email address so I can have the team look at your account?

upper plover
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want to have more mails to check them? ^^

lime crown
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haha I'll add you too if you send it to me

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I've sent those. We'll wait to see if there's any more information we get back. This one might not get an answer until Monday, though.

upper plover
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eh, if that is all my problems i will have with hw3, then i can wait

pure totem
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Hey guys, if you look in-game, and find the green "S" logo on the top right of the screen in the menus and click it, you'll enter the SHiFT Menu.

Once there, if you go in in the "Account" section, do you see that your SHiFT account still needs linking or is taht the same SHiFT account that you have linked on Twitch?

upper plover
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i could already give you the answer if i could skip all the intros starting the game ๐Ÿ˜›

proud reef
upper plover
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boy, 1 min cooldown here? hard. but yeah, same shift account. have only one anyway and this one is registered ingame

pure totem
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ok thank you!

upper plover
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gimme a minute

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uh, so shift is warning me that unlinking twitch would remove all gathered rewards and i should instead refresh my token

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i just did that but nothing change. still dont get even shown any rewards in shift itself. so relinking steam did exactly nothing

lime crown
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Okay.

proud reef
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@pure totem Okay so Im in the ingame Shift menu, and the display name definitely matches the Shift account I have all the gaming platforms connected to. And the rewards history is blank as well.

lime crown
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Can you refresh that page/connection?

proud reef
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Only twitch offers the refresh option, but I did that earlier to no effect. Doing it again now.

"Platform link was successfully refreshed."

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If it matters from the Twitch side it does show Shift properly connected as of 7 hours ago.

violet sun
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Did the same with all the refresh/connection thing. The rewards are actually shows up in my SHiFT account menu. But my in game emblems are still has nothing as you can see. @lime crown

lime crown
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okayokayokay did you link/unlink your steam connection? @violet sun

proud reef
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Wait Arc. in the third picture. 3 row, 3rd and 4th column. That's them

lime crown
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Oh, yeah,you have them arc ๐Ÿ™‚

violet sun
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Ouch. My bad๐Ÿ˜‚

proud reef
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@violet sun Quick Q: do you see it as a DLC in Steam?

pure totem
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the twitch drop rewards would not show up as Steam DLC ๐Ÿ˜ฆ
they're uniquely unlockable via SHiFT/Twitch Drops

proud reef
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Ohh ok cool so thats one fewer thing to check ๐Ÿ™‚
Well I'm glad we're able to help ya'll clear any kinks before the big Monday launch

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I work support for a software company so I know the life. So no pressure if the answer is no. But any other ideas or things I can try?

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Ooooh a 314mb patch.

lime crown
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Weird question, but have you confirmed that the correct accounts are linked on there? (I'm trying to see if we can push a manual refresh for you but they're troubleshooting atm)

proud reef
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So the ingame Shift only shows my DisplayName as HawkShark. On the Shift website I have a email in my profile and the matching displayname: HawkShark
Same capitalization, no spelling errors lol

violet sun
lime crown
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For anyone still having this issue, please reply or dm me your twitch username. We might have to push them manually but weโ€™ll get it taken care of.

fossil salmon
exotic glade
lime crown
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Cool. Got you guys in, Iโ€™ll collect any more names I see and weโ€™ll do the push in the morning

keen tiger
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I'm having the same issue. Everything linked. Twitch name: Arvane

paper token
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  • same issue
upper plover
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Mine drop arrived by now ๐Ÿ™‚ But the question i got (before seeing that): Why do we have to use SHIFT when Twitch allow a direct connection to Steam and Epic (at least i expect "Riot Games" mean epic too)

wraith wadi
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Same issue here. Tried refreshing the thing and so on and didn't receive anything. Nickname is the same as here

zinc hound
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Same issue here, no drop yet
Nothing in the Shift in-game menu
Twitch account : tanuki_wizz

lilac raft
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No twitch drop showing, but claimed
Twitch name: timaeuswashere

somber jay
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No drops as well, not making progress either after linking both steam and twitch accounts
twitch name: G0reHound

keen nexus
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Same issue. SHiFT account linked to Twitch and Steam. No emblems, but Drops claimed on Twitch. My Twitch name: healler3108

fluid tapir
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Same here. Twitch name: Cr0w1ey (inventive, no?)
FWIW; not too fussed about the emblems, but wanted to add data if it helps! Loving the game so far! ๐Ÿ–ค

pure totem
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Yes thank you for adding more examples of the issue, we'll be investigating it with the tech team here.

lime crown
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Unfortunately, I was mistaken in thinking we could easily look it up through twitch accounts. For those having the issue, if I haven't DM'd you: Can you DM me your SHiFT email account instead. ๐Ÿ™‚ Thank you!

tacit mauve
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I also had that issue, Fixed whit unlinking and Linking again #homeworld-general message

fluid tapir
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Happy to give that a try, or hold off if it helps with the investigation?

zinc hound
lime crown
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It sounds like we might have a fix deployed for this. You should just need to restart your game. If you still have issuses please open another forum post here. ๐Ÿ™‚

fluid tapir
fossil salmon
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i looked today and i see the 2 emblems now. thanks