Problems with saving

[cloud dove]

Hello, I am currently trying to help other people, as soon as I will be doen there I will come back

meanwhile if you can send me an archive of your save folder - that would be terrific

[indigo grove]

I playing with boosteriod/GFN
so, I don't have access to game files

[analog osprey]

x 2 It seems I lost all my game progress because it won't load. It was working perfectly at 2:00 AM, but it updated at 5:00 AM and then stopped working.

[cloud dove]

very sorry sir, but unfortunately in that case I can not help with this 🙁

I need access to backup files to see what could be done :(((

very sorry you have ran into this issue

[indigo grove]

you want to say that I lost 50 hrs progress?

[cloud dove]

can you please create a new thread, describe your situation there please so we do not mix different cases together

[analog osprey]

perfect sorry

[cloud dove]

do you play on GFN througfh likned Steam account?

[indigo grove]

yeah

I got a notice about your game from the GFN recommendation. So yeah I playing with it. GFN + linked Steam account
Also I use Boosteroid for play your game (it's also cloud game provider, for example they work with wargaming)

so, I got a notice about troubles with my saving data from both providers

[cloud dove]

I don't know if it might help.... but try launching the game from steam and send me the srchived Saved folder from here:
%localappdata%\R5

(Win + R --- paste %localappdata%\R5 --- enter)

[analog osprey]

Wouldn't it be better to create a guide explaining what to modify to fix the problem?

[radiant aspen]

This should happen 💯, and an official announcement and in-game notice maybe. Heaps of people losing their worlds and saves, also blaming mod developers for it also

[indigo grove]

I can't do that

I playing with boosteriod/GFN
so, I don't have access to game files

[cloud dove]

but if you are plyaing through a linked steam account you may be able to recover saves from steam cloud we will take a look at it, and you would be able to syn teh save cloud again and thus the saves would appear in GFN

there's no guarantee that this will work thoguh....

[indigo grove]

I started with "cloud saved data" and what I have

[cloud dove]

Unfortunately I need to see the folder, before I see it there's hardly anything I can tell. The cloud saves especially when swithcing beterrn different devices \ streaming services could get corrupted. Todya's update introduced a new save structure which could prevent this from happening in the future, but it looks like you save got corrupted before the update. very sorry about that, if you could try to get the steam folder I would love to take a look at it, thoguh nothign is guranteed 🙁

[indigo grove]

So. My pogress is lost?

[cloud dove]

it cloud be so. there are backups on the services that you play on, but if you can not get those backups there's nothing I can do. I woudl recommend trying to reach out to them, and ask if they can provide the backup folders to you

[indigo grove]

I would recommend you review your QA workflow if you can't test critical issues before releasing a new update. What do you think about it?

[sterile lantern]

If you want us to investigate your issue, we need those files, otherwise there's not much we can do. Also, if we are to continue this conversation, I suggest keeping it in the respectful tone

[indigo grove]

I can't send those files. You asked about respectful tone but ignored when I say that cant provide files becuse I don't have acces to it.
It's normal?

[sterile lantern]

Maybe you can try to contact your provider and ask for those files?

[indigo grove]

GFN policy isn't support it

So. In the result you can't do nothing. After release broken update (and all that you can do: ask local files from cloud gamin) you asked about respectful tone

[sterile lantern]

Unfortunately, that’s the reality of Early Access. We can’t track or fix every issue that may come up, although we do our best. As mentioned in our #📜│rules channel and repeated in #│announcements and #│game-updates , we currently support only three environments:

• Vanilla (unmodified) game client
• Official Windrose Dedicated Server application
• Hosting via Nitrado

Based on your description, it looks like you used at least two cloud services to play the game, which significantly limits our ability to investigate and reproduce the issue. Until you can provide the necessary files, we won’t be able to help further at this point.

Sorry for your loss, but before this patch we only had local backups, so if you can’t retrieve them from GFN or Boosteroid and your cloud save is broken, there’s unfortunately nothing we can recover.

I’d also appreciate it if we could keep future messages calm and respectful 🙂