Coop Connection Issue

[hearty creek]

I can play solo/offline just fine but I am unable to play coop in any fashion (hosting or joining). I am not getting any error messages it just kicks me back to the main game menu after loading for 3-5 minutes.

[glacial sentinel]

We've gathered a lot of popular connectivity troubleshootin here- https://playwindrose.com/faq/ have you tried any of it?

[hearty creek]

Yes--I've been troubleshooting since 12:30pm today

[mint bolt]

Hello @hearty creek ,

Can you do this for me please:

Win + R - enter "cmd"- press Enter

and paste these thees links in there (one by one, pressing enter after each time you enter a string) and show me screenshots afterwards:
curl -i https://r5coopapigateway-kr-release.windrose.support/ping
curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-ru-release.windrose.support/ping

[hearty creek]

Thank you both for the assistance--I'm at my wits end with this

[mint bolt]

so these are fine...

can you please try to host a game with a brand new world? and see if you get disconnected?

[hearty creek]

can do!

kicked to main menu again

[mint bolt]

can yo utry connecting to this server: 4d5a0b1c

will you be able to get in there?

[hearty creek]

trying now--is there a password?

[mint bolt]

sorry 🙂

eHV9VnNF

[hearty creek]

it was on the loading screen for a while--kicked to main menu again

[mint bolt]

okay. can you please send me the latest log?

[plucky stratus]

BUG REPORTING GUIDE

Please share your (1) game logs, (2) saves, and (3) DxDiag — they are essential for diagnosing and fixing bugs.

(1) HOW TO FIND LOGS

Game logs are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:

R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

(2) HOW TO FIND SAVES

Your saves are located here:

C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:

• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:

R5\Saved\Logs

Dedicated server saves are located here:

R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

(3) Please also include your DxDiag report

This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

(4) Any additional screenshots and/or videos are HIGHLY appreciated!

[mint bolt]

and... also do you think you can try to connect via hotspot? see if there's any difference?

[hearty creek]

I don't think hotspot would make a difference honestly--my husband is using the same internet same ethernet cable type and his coop is working. But I can try

working on the logs now

[mint bolt]

oh you have two clients connecting from the same network?

[mint bolt]

we do have an issue with that and are curently working on a fix

[hearty creek]

I'm trying to have him join my coop game--he's been trying to add me to his, neither is working

[mint bolt]

can you try hotspot connection please?

also if you have a VPN of anysort, trying to enable it and try to connect coudl also be great

[hearty creek]

I just realized I can't use my hotspot--my PC is ethernet only (doesn't have wifi and I don't have an adapter). I also don't have any VPNs unfortunately

I can just wait for the fix and see if that does it for me--I really appreciate your troubleshooting for me

[mint bolt]

can your husband try to switch to a hotspot?

[mint bolt]

very sorry that you were not able to enjoy the game dur to this issue, we are workign super hard to try to push this fix out this week.... i hope we can make it!

[hearty creek]

I hope so too! I understand completely it's an awesome game, I loved the demo! I'm going to try my husband's pc on the hotspot now

Truly appreciate the support and efforts! I will let you know if that works as a temp fix

husband on the hotspot, me on the ethernet xfinity--kicked to main menu again after long loading period

[mint bolt]

very sorry to hear that I will take this information to our tech team and will se what could be done to help you! very sorry for the inconvinience!

[hearty creek]

thank you so much! I'm sorry for the trouble!

[mint bolt]

very sorry... one last question...

can your husband do the same exercise while being connected to the hotspot:
Win + R - enter "cmd"- press Enter

and paste these thees links in there (one by one, pressing enter after each time you enter a string) and show me screenshots afterwards:
curl -i https://r5coopapigateway-kr-release.windrose.support/ping
curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-ru-release.windrose.support/ping

[hearty creek]

will do!

[mint bolt]

thank yo uvery much

we will look int othis! once again sorry for inconvinience