#šŸš§ā”‚tech-support

1 messages Ā· Page 22 of 1

sour cove
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It is a modded server, but the same mods on the server are on my single player, and a new character can join no problems, so I know it's a character issue. I did try the turn off steam cloud delete and all that mess. I updated server with steamcmd as well, so it shouldn't be a version issue. I can still join the single player world with the problematic character.

graceful vigil
sour cove
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I've combed through the r5 logs on my server, this is what is says : [2026.05.26-20.31.16:951][427]R5LogBLBusinessRule: Error: [003427] TR5BLBusinessRule<>::DoForServer 'R5BLPlayer_ValidateData' rule Do() exception: Condition 'RewardLevel < CurrentLevel' failed. [R5BLEntityProgressionCntr::ValidateProgression](D:\Source\Build\work\gameRepoCheckoutDir\Plugins\R5BusinessRules\Source\R5BusinessRules\Cpp\R5Rules\Player\EntityProgression\R5BLEntityProgressionController.r5bl.cpp:229). InputModel { "PlayerId": "18478281D8944BD4EAA063FE94F5AB2E" } [D:\Source\Build\work\gameRepoCheckoutDir\Plugins\R5BusinessLogicCore\Source\R5Net\Cpp\R5BLBusinessRule.h:374] [2026.05.26-20.31.16:952][427]R5LogCheck: Error: [-1:003427] !!! R5NoEntry happens !!!

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reward level < currentlevel? I think something broke the character when I joined the single player world

graceful vigil
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Yep. I think a mod did some bad things. If the 2 worlds are different the game probably have serialized something

sour cove
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idk, both my single player and server characters all have the same mods, I can join with a new character with zero issues. I just really wanted to keep going on this guy, level 18

graceful vigil
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The problem is that you cannot know what a mod can serialize to the character savegame. I understand that the mods are the same but the worlds are different. When you did a login on local world, different from the online, a mod probably wrote something about the progression. When you login back to the online server your progression is invalidated. It's my opinion and i couldn't be sure al 100%.

I know that exist some character editor. Try to check for anomaly on it

sour cove
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that's not a bad idea

graceful vigil
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I hope this idea will be helpfulšŸ˜€. Let me know

sour cove
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same thing unfortunatly...only thing it will let me do is reset the recipes and add remove stuff from inventory.

modest vessel
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Tried to upload a local world to server and did the same as I did before just updating serverdescription.json with the save world worldid but it keeps creating a new world instead

marsh glen
graceful vigil
exotic sinew
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Anyone seeing an issue after the latest update where players can connect to a dedicated server, enter the password, begin loading into the world, then get kicked back to the main menu with no error?

Server is self-hosted on Ubuntu 24.04 via AMP. Steam validation enabled and both server/client validate clean. Multiple players on different networks have the same issue. Server remains running and logs show successful auth, P2P/relay connection, and initial replication (~44k documents / ~10 MB) before the client returns to menu.

Known issue, save corruption, or current dedicated-server bug?

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Vanilla install. no mods

keen dragon
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not sure if this is the right spot, but when the game first released, I set up a self-hosted server and me and some friends played on it. We only played the first few days, and for whatever reason it would close itself seemingly every day or so, and I'd have to restart it. Yesterday I updated it and started it up and logged in, and my initial house/hut/cabin whatever I created was gone and the starting island looked different, but I still had the items on me that I had when I logged out.

I tried to skim through patch notes, but didn't see anything about a world reset. Anyone have any thoughts/info? I mean in the grand scheme of things it's no big deal, we had barely begun playing it, but I would also hate to put in a lot of time only to have my stuff reset again

exotic sinew
# exotic sinew Anyone seeing an issue after the latest update where players can connect to a de...

Additional detail from the logs:

Client is not crashing. It reaches the loading screen, then receives:

BL disconnected with error

Server side shows:

BL P2PGate disconnected
Value 10054
Connection reset by peer
PlayerDisconnected. State Broken
Unexpected BL disconnect

This occurs after successful auth, relay/P2P establishment, and initial replication begins. Multiple clients on different networks exhibit the same behavior.

stray umbra
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Please, I have a problem. When I kill any monitor in the game, I get immediately kicked out, even though it's the original version and not a cracked one. Does anyone have a solution to this problem?

rich hamlet
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60d75fc4

sacred pagoda
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My friend is trying to log into my server and for some reason everytime they put in the information it will briefly try to load them in and then kick them back to character select. They have played with me within the last day or so without issue.

rich berry
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so since i was never able to get the server to work. i tried moving the worlds folder to my main PC files. all of my adventure/quest data and character data is more or less up to date. but the exploration data and structure data is not...ive lost materials, ive lost hours of building progress....my building plans are all still there and my boat is even at the island where i lef it, but the island is now under the fog undiscovered

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im almost positive ive tried everything from the forums. i even copied the entire "saved" folder and placed it into the R5 folder in pterodactyl and it still wouldnt bring back my structures or exploration progress

heady plume
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hello im having a prob i cant play single player or join a coop

rich berry
red raven
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yes boss

marsh glen
# rich berry Windows……

šŸ¤¦šŸ¼ā€ā™‚ļø ........ are you paying for a server from a hosting provider, or are you running your own hardware...

rich berry
# marsh glen šŸ¤¦šŸ¼ā€ā™‚ļø ........ are you paying for a server from a hosting provider, or are y...

Running my own hardware. All of my original issues are on the Linux server I was using, but since I can’t seem to get that to load properly, I tried to place the world files into the game files on my gaming PC and just host locally from there, but it still wouldn’t load properly…. In both instances, the best I can get is updated player and quest data, but not the exploration or structure data.

marsh glen
magic lichen
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Windrose on Linux

rich berry
marsh glen
# rich berry I havnt replaced the entire rocks folders but I have replaced the world la folde...

You didn't read everything in the Pin as you stated, and as I reasserted. The guides, the FAQ's, and the discussions all linked in the Pin here all reference the Rocks folders, and what to do with them. It's the 3rd time now I've had to basically repeat myself, and you kinda refuse to take the advice.

So with that said beyond this I really won't be able to help you anymore, however,...

If you do not have the Rocks folders, yes, you may be SOL, as the game specifically looks in, (and for some reason prioritizes) the RocksDB_v2_Backups first, missing that you could take the contents of just RocksDB_v2 place the previously referenced Appdata folder and rename it RocksDB then start the server. This would kick off a new migration to the RocksDB_v2 which has worked for many users as well.

You MIGHT be able to take your saved WorldIDFolder and place it inside the folder structure %localappdata%\R5\Saved\SaveProfiles\<YourSteamIDFolder>\RocksDB\0.10.0\Worlds Start the server and it's possible it may kickstart a fresh migration to a RocksDB_v2 folder. I have no idea if this will work, I've never tired it.. but it may be worth a shot, I don't see many other options for you.

rich berry
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Thank you for helping me. I’ll try what you said

marsh glen
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I hope it works out

rich berry
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You and me both

candid pagoda
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@marsh glen You seem to be the one to ask. Im having the issue on a dedicated server of entering PW, loaidng in but then getting kicked to character select again. The pin about infiniite loadscreen, where it says delete profile. Will that delete my character and all the progress? Ive been working with the server host company also, and theyre going to move the server to see if it works.

candid pagoda
heady plume
candid pagoda
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I can play single player. Its when trying to log into dedicated server it starts, I hear the game, then kicked back to character select

sacred pagoda
candid pagoda
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Server was moved, still same issue. I understand the game is early access, but how does this happen overnight without a game update?

heady plume
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my game freezes when i try to i try to join a single player and i keep getting kicked when i try to join a coop

knotty flicker
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Yooo

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Can someone help my boy. He's been asking for help since yesterday like cmon wtf

sage wolf
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Anyone else having issues with "content file locked"

sour cove
vocal night
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Hi, im trying to take a world my friend has and host it locally on my computer, they sent me a zip folder with their world (the world ID folder) and ive pasted it into my RocksDB_v2 folder (this is where my hosted test worlds save) but its not showing when I go to host game, anyone managed to do similar and get it working? Ive done clean re-installs, verified files multiple times, deleted the r5 folder from AppData as well but nothing seems to get it to work?

ebon tiger
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@heady plume If I find a fix, will come back and post it here.

heady plume
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okay thanks

ebon tiger
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I updated my vid, and mainboard drivers, disabled my AV, dropped my graphics quality, verified file integrity, made sure all win updates were installed. Still no go. Running an RTX 5060 here. Dropping my graphics did allow me to get into the game, do one fast travel - hit a provisioner, but when I turned around. The game locked up.

heady plume
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it works on a differet character

ebon tiger
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Kinda sad that Im not seeing any Kraken Express support here.

ebon tiger
heady plume
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more level

ebon tiger
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ah, did it happen right aftewards?

heady plume
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yes

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then deleted it

ebon tiger
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Same here, I installed the 100x stacks mod from curseforge. Loaded once, went to a couple chest to test stacking - game crashed, and continues to crash.

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Turning off upscaling is currently working for me. Im in game with original save playing.

heady plume
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hmmmm

ebon tiger
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@vocal night Congrats man

vocal night
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Literally took 5 mins with google AI, chatgpt took me 7 hours and still didnt work -_-

inland acorn
inland acorn
vocal night
inland acorn
main ravine
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Hi, I need some help with Windrose file transfer.

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My friend in the UK hosts the game locally from his PC and that's the only way I can join. Since we finished the game, he wants to take a break but I want to continue playing. His world is more discovered whereas mine isn't. I don't want to take the pain of discovering things again. How to locally host his game file? I tried following the instructions in pinned messages but it's not working. I didn't find a "Worlds" folder in RocksDB. We both play on Steam.

candid pagoda
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So it seems my instance is having an issue. Server host company made a new instance and friends and I can join that one. For the last week about theres been times where people cant log into server even with people playing. Have had to restart server for people to be able to log in. So frustrating

main ravine
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How do I host my friend's save file/world on my end/PC?

vocal night
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So I did Windows key + r, then %localappdata%, find the r5 folder, Saved, then SavedProfiles, click the long series of number (SteamID for the game), (at this point I would probably copy the whole folder including the 3 RocksDB folders somewhere for safe keeping just in case anything goes wrong) delete the RocksDB_v2 and RocksDB_v2_Backups folders, go into the RocksDB folder and see if you have the version number (should be 0.10.0), if you dont, just make a folder with that name, then in there you might have Accounts, Players, and Worlds, if you dont just make the folders as well, then drag your world files into the Worlds folder, if you dont have the players folder in there already, you will need to take it from the RocksDB_v2 folder before deleting/get it from the backup you hopefully made, and drag either the whole Players folder, or contents of Players folder into there (if you already have players in there ignore that step), then i opened up the game and everything worked perfectly. The only thing that doesnt work at the moment is the whole map is fogged, the fix I want to try I cant because my friends not available at the moment, but if you ask them to go into their Players folder, select their character (long series of numbers and letters) and get them to send you all those files, paste them into your player folder (again, long series of numbers and letters), and when it asks you if you want to replace the files existing you press NO or SKIP, it should fix that but im not sure yet xD When they come back and i try it ill say it worked or didnt in here, but all the fast travels are still available on the map so worst case you just have to run around all the islands again to unfog the map which is annoying but better than not being able to access the world at all

vocal night
main ravine
vocal night
grave copper
serene lance
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Attempting to restore a backup but not understanding the directions. Anyone able to help?

cursive spoke
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Guys need help. I'm trying to play the game, but it gets stuck on the main menu after launching, and nothing happens if I click the mouse or press any keys. I can hear the music, but I'm not able to click anything. Even tried removing the save profile and cloud save, but still the same issue. Anyone, please help. My drivers are updated. The game doesn't respond to my mouse and keyboard. Alt + enter doesn't put me in windowed mode. I used to be able to play a month back and due to my work i was not able to play till now. Now that i got free time im trying to play but the game is stuck.

magic lichen
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anyone using Linux? me and a friend both can not join server anymore, we both had intermittent issues getting on it but past two days we can't get on at all, a windows player can. but local game is fine. and yes I did the cloud save procedure, but isnt that for local game only?

torpid briar
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Should we be sending in our dedicated server crash logs anywhere? I noticed that at some point it had crashed just idling there on its own overnight this morning. But looking at the log there are no symbols in the callstack to be helpful I would imagine.

tawny storm
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i was trying to play solo but i cant click the confirm button?

magic lichen
trail token
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Hello
Perhaps someone can help me. I’ve tried to move a save file from a map in my locally hosted game to an official server provider. Otherwise, my friends can only play when I’m online and hosting the server.
But it hasn’t worked for some reason, and the server providers say it’s a game issue.
Has anyone had any experience with this?

rich mantle
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Hello! I proceeded as you recommended and find something. Can I post it here so we can maybe find what it's causign it externally? But it's quite a wall of text

fast vale
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Hey, so I've been running a dedicated server for my friends, and I want a sanity check on if this will work for a 12 player LAN:
CPU: Ryzen 7 5800x
RAM: 128GB ECC @ 2666MT/s
Storage: 1TB PCIe NvME dedicated to just Windrose
Internet: Server on 1Gb/1Gb business fiber, LAN location on 2.5Gb/2.5Gb residential fiber

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We're okay with only having 6-8 big ships deployed at once if that's what it takes.

old fox
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yo guys, after some errors with my pc i had to wipe one of my hard drives to install windows again, in the process all of my games got removed, is there a way i can get my windrose world back?

fast vale
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Steam cloud sync? šŸ¤ž

old fox
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i mean it says this but

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i downloaded the g ame and the world or my character isnt there

fast vale
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Under the game properties, does it show space used in Steam Cloud?

old fox
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its fine i downloaded a data recovery tool and i got my files back

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but yes that thing was ticked

fast vale
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I meant whether it showed anything stored "10.74 MB stored", but glad to here that the saves are back!

woven prairie
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Question: If I uninstall Windrose will I lose my characters and saves?

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Essentially, my dad is unable to join my sister's game and I suspect there is a corrupted local cache file. I'd hate to tell him to uninstall if he'd lose all his progress.

marsh glen
# fast vale Hey, so I've been running a dedicated server for my friends, and I want a sanity...

"We’re testing the increased limits of co-op capacity. While the real performance in the end will be affected by many factors, including those beyond our control (connection of each player and the specs of each server), we will do our best to increase the coop limit from 4 to 8 players. That said, in terms of gameplay difficulty scaling, we believe the best experience lies in the 1-4 players range. With more people in your crew at the same time, you will probably steamroll everything laughing hard, but that’s fine if that’s the way you want to have fun!"

As of now Kraken Express based on many factors recommends a maximum server player size of 8 players.
I would also say the more players you have on the more discipline those players need to have ESPECIALLY in building bases. The game* SCALES HARD** when you start loading maps up with entities, and it's even worse for clients trying to load in, amplified if they are running low-mid tier hardware specifically GPU. I've even seen a case with extremely high end hardware, logging out in the middle of a base built to a "city" and they could not log back in due to all the crap that had to be loaded in with them. Throw mods on top of this, (esp if you're not VERY selective on your mods), and you're playing with fire... YMMV, but know the risks, and your doing it in EA.*

Best advice I can give if you want to run a Large server, be a Server Admin, and don't think you can just "vibe" it.

marsh glen
# fast vale Hey, so I've been running a dedicated server for my friends, and I want a sanity...

Per The Kraken Express Dedicated Server FAQ:
(*Linked in the šŸ“Œ *)

System requirements for dedicated server?

  • 2 players
    CPU: Intel Xeon Scalable (Sapphire Rapids), 2 cores, 3.2 GHz
    RAM: 8 GB
    Storage: 35 GB SSD
  • 4 players
    CPU: Intel Xeon Scalable (Sapphire Rapids), 2 cores, 3.2 GHz
    RAM: 12 GB
    Storage: 35 GB SSD
  • 10 players
    CPU: Intel Xeon Scalable (Sapphire Rapids), 2 cores, 3.2 GHz
    RAM: 16 GB
    Storage: 35 GB SSD

For self-hosting (game client + server on same machine): min 16 GB RAM for the client, plus 8 GB more (24 GB total recommended). SSD strongly recommended. Share your experience on Windrose Support

In theory you have enough hardware to do it,.. it's just going to be managing the users, and what they do on the server.

fast vale
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Luckily, everyone is going to be in the same room, so that shouldn't be too difficult...

marsh glen
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Player Management should be the easy part then

woven prairie
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Does anyone know if I character files and world saves are lost if I uninstall?

marsh glen
marsh glen
fast vale
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Thanks! Will report back afterwards!

marsh glen
fast vale
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The server itself is a docker container running on NixOS, so it a backup won't be difficult.

marsh glen
rich berry
fast vale
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That's what's in the 1U server I'll be using. It's also normally part of a kubernetes cluster, but I'm offloading everything else from it before the LAN.

rich mantle
# marsh glen if it's super obnoxious you can DM it to me if you want.

Well, I don't it's that obnoxious, so let me post it here. I used ChatGPT to read the logs, so if the info is untrue I'm sorry. So, I found my backup from the day it crashed white fast travelling to Tortuga (I saw black screen with HUD still visible, as it's normal when fast travelling or loading new area, then game hung up and I could hear the waves and sounds of island, yet no way to revive the game from this state.

This is what ChatGPT helped me find:
*LogD3D12RHI: Warning: GPU timeout:
A payload ... on the 3D queue has not completed after 5 seconds.

This appears in the 15.37.01 log shortly before the disconnect/reload sequence starts.

What this usually means:

  • the GPU driver or the game renderer stalled during loading
  • Unreal Engine (Windrose runs on UE5.6) waited too long for the GPU
  • Windows triggered a GPU timeout/TDR event
  • the game then lost connection/state and effectively soft-crashed or froze

The other two logs (13.45.16 and 14.12.19) actually look like normal clean shutdowns, not crashes. The problematic one is the 15:37 log.

Important observations from your logs:

You use:

  • DirectX 12
  • DLSS + Streamline plugins
  • RTX 4060 Laptop GPU
    The freeze happens during:
  • loading
  • streaming
  • map/island transition
  • async package loading

That combination strongly points toward:

  • UE5 DX12 instability during streaming/loading
  • DLSS/Frame Generation interaction
  • VRAM spike or GPU scheduling stall
  • potentially a corrupted streamed asset/island*
marsh glen
# rich mantle Well, I don't it's that obnoxious, so let me post it here. I used ChatGPT to rea...

What you've presented is what we're seeing more and more of in this discord channel, esp. with the most recent patch. It's all leading back to mainly GPU related issues, what exactly it is, I can't tell you, but I can say most having the issue and up turning down all graphics settings, Esp. DLSS.

I would start with switching DLSS to FSR, it may be the only thing you need to adjust. I know it used to probably work fine, but this is the world we live in with Early Access.

I would also suggest if you're on the most recent drivers, or you recently updated your drives, to roll them back. I personally run Nov '24 Nvidia drives on my 4090, and have zero issues anywhere in any game.

rich mantle
# marsh glen What you've presented is what we're seeing more and more of in this discord chan...

Yeah yeah, I read that it started appearing circa 10 days ago globally but so much sporadically that it's really hard to test or replicate. I tried updating driver to newest but didnt had time to test it yet. My fiance has driver from october 2025 and she does not have any problem, yet she also uses DLSS. I will try disable frame generation, even on account of my performance, and them maybe I will be able to tell you if its that what was been causing it. gojo_heart

runic trail
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where is the save file location

obtuse aspen
quick ember
topaz pier
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Hi guys, short question, me and my brother played a coop world and it is hosted from his pc. I wanted to continue to play at the world and he isnt playing anymore he send me his saved profil, how can i transfer the world so i can play solo in it (the character is already there because of coop). Hope someone can help me.

wild pecan
# runic trail where is the save file location

Open File explorer and copy this to address box: C:\Users<YourUsername>\AppData\Local\R5\Saved\SaveProfiles\

Replace "YourUserName" by your user name, of course... šŸ™‚

Also, this game as a persistent state save, not multiple saves, so if you want to back up your status before commiting to something, I'd try to copy the whole Saved directory to somewhere else... ALSO... Do try this first with a recently started game so if it gets corrupted you won't lose a lot...

frank topaz
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does anyone know what causes stutter every 20-30 sec?

frozen vigil
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hi all. my private server crashed and i had to reinstall via steamcmd, i backup up my wolrd, but upon reinstating it on a fresh server app, now i cant attack or use the build menu. the character looks like he is holding a weapon i select, but clicking does nothing. same for ship combat, i can aim but not shoot. any ideas?

magic lichen
# rich berry Try resetting the server

so in the logs i see [2026.05.29-12.47.08:905][ 91]R5LogBLDalAQ: Warning: [247091] R5BLDalAsyncQueue::DetectProblems [s: -1: 1690: makebak] Slow task. Task was finished in 701 ms. DebugInfo

rich berry
marsh glen
# rich berry I’m no expert at reading and understanding logs. To be honest I use chat gpt for...

As much as I appreciate being looked to for help, I'm not, nor do I intend to be the "defacto" go to. Its a community effort to help here, and I don't mind giving help when I can, and if I'm familiar with the issue. However if the issue is something I'm not at least familiar with, or have the ability to reasonably troubleshoot,I'll tend to step back and let others who might be more familiar chime in on an issue.

I don't mind being tagged for help, just know I may not have the answer, and I'm not afraid to say so.

šŸ™ƒ

rich berry
marsh glen
magic lichen
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np, is there a offical help ticket system somewhere?

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spent a few hours trouble shooting, seems to be a linux issue.

marsh glen
# magic lichen np, is there a offical help ticket system somewhere?

You can post in https://discord.com/channels/1260209458924224542/1493364524705775657

But do be advised, as stated on the FAQ's from Kraken Express:

Running the Game on Linux
At this time, a Linux client is not officially supported. Given the wide variety of Linux configurations, we are unfortunately unable to investigate or provide support for issues that occur on Linux systems.

https://playwindrose.com/faq/

tribal talon
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Hello everyone, I've been enjoying windrose, yesterday I joined my friends dedicated server now my character cannot join any other servers the game looks like it's loading but then crashes to the main screen. I'm sorry if this is on the wrong place but is there any solution to save my boy SwineFist from deletion ?

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Also same thing happened to my buddy's save after using his own server. He already has a new character but I have worked hard on mine and would love to save it if possible thank you!

marsh glen
main trellis
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hi, i disconnect when i was on the sea and now i cannot reconnect. when I try to connect I can only hear some bubbly water sound then the game crash.

iron prism
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why when i load my world the server changes my world ID to an unused world?

pastel plinth
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Hello Support Team,

I am experiencing an issue in the game where I am unable to join my friend’s world. Whenever I try to enter, the game stays stuck on the loading screen indefinitely and never finishes loading.

However, my friend is able to join my world without any problems when I invite them. The issue only happens when I try to join their world.

I have already tried multiple times, but the problem persists. Please help me resolve this issue.

Thank you.

ornate glen
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Difficulty settings not saving on existing world (in-game host)

Playing on an existing world hosted via the in-game Host option on Windows. Trying to change difficulty from High Seas but nothing sticks.

Things I've already tried:
Editing WorldDescription.json manually while server is stopped,
Editing every copy of WorldDescription.json including all backup subfolders,
Using the world edit menu in the main menu, moving sliders, and confirming before launching,
Setting AutoLoadLatestBackupIfHasBroken to false in ServerDescription.json,
Setting WorldPresetType to Custom in the JSON,

After every attempt, the file reverts to Medium/High Seas after loading. The world edit menu shows Captain's Choice on my end after changing it, but when my friend joins it still shows High Seas — so the difficulty label itself has never actually changed.

Is this a known bug with existing worlds? Is there any working fix, or is mid-save difficulty editing just broken right now? Running the latest version.

tribal talon
#

I found a way to fix currpted save files using a tool off GitHub if anyone is interested. It's not my tool but it worked for me

acoustic oak
#

Hello! I am hosting a dedicated server on 4Netplayers. The server is running fine, and my mates and I are having a great time. However, when connecting, the recently played section shows the game server, but when clicking on it we get a selection of many servers - presumably all hosted on the same server host. Can anyone recommend me how I can make my server joinable from the "recently played" section? Thanks!

marsh glen
brittle flicker
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Hi Guys i have problem my save for some reason have setu up enemy hp on 500% and i can mae it to normal value

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try viea settings still same think

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is anyone know where can i change that?