Feedback - Bans & New Update

[karmic hatch]

Hello, everyone!

This is a thread where you can give your feedback about the new update, and relate any situation regarding the new ban/suspension screen.

Messagens sent here should follow all of the #📒-server-rules! Let's keep the discussion civil and respectful 🙏

Forwarding some important messages here 🙏

[ashen mango]

Thanks, Aerin. Appreciate your hard work. 💙

[rigid tapir]

7 members of the V1BE crew all at once too after updating. One got the warning message when opening once, then another saying suspended. Then when they opened again they had the warning message and were able to get into the account, so it is clear it is a glitch following the update

[viral sorrel]

Thank you making this thread, Aerin 🙏 this issue is very serious and I’m glad we now have a thread to share our concerns.

[bronze vapor]

First login issues and now 9 days of suspension without any email notification.

[deep totem]

Thanks Aerin

[balmy merlin]

Ive been having issues logging into my account for a week and now Im banned for 3 days over nothing. Why do i even pay for netflix ?

[viral sorrel]

I’m not Lvl 2 in here yet so I can’t post the image, but after a little bit, I was able to get past the “Your profile has been reported” screen. I don’t know what’s going on, but I’m thankful to be back in! I hope everyone will get their account back too. 🙏

[bitter geyser]

I got the message once when I updated it, but when I opened it a second time, the message didn’t appear. No “Your account has been reported” or anything like that.

But seriously, getting your account banned or suspended when you did literally nothing wrong? NOT COOL. Like, seriously, tell me, is there proof that us players did something wrong at least?

[lethal brook]

I am suspended for a week. I don’t think it’s because we did something wrong. They just messed up really bad with the update 🙂

[trim tundra]

At least 5 people from my crew got suspended after installing new update, please fix this glitch.

[bitter geyser]

My account is not banned at least. 🤷‍♂️

[trim tundra]

Yet😂

[livid tulip]

hey guys this is an issue since the update i called the netflix american line and reported it if more players do it they will get more done about it

i can post the number here if u would like

🫶

[deep totem]

@livid tulip Please post.
And everyone let's start calling.

[livid tulip]

1 [phone]

(American Netflix office) must state the game it’s from (Squid Games Unleashed a Netflix game) reason for calling “after installing the brand new update released today I went to open game and was hit with a suspension or ban”

Will have to provide email maybe last time game was playable

And just keep stating how this wasn’t an issue before u downloaded the new update 🫶🏻

[deep totem]

Thank you @livid tulip 🙇‍♂️
Guys let's do this~!

[livid tulip]

I’ve made 4 calls today about it and more players who do it the more gets done ✅

[ashen mango]

Do you have a link to the site so I can find the UK number please?

[livid tulip]

Hmm maybe let me see! I found it through Google originally

[livid tulip]

0808 502 2730 (2 ppl I know tried this one)

Both from UK as well

[ashen mango]

Thank youuuuuu! 💙

[livid tulip]

But Google brought up another one

[livid tulip]

Of course!!

[ashen mango]

My point entirely, no reason, no nothing. Just nope.

[kindred scaffold]

I would like to kind reminder for some ppl still unable to play like stuck in 1-2 round then disconnected or freeze on loading screen thank youu guys I hope you guys able to get the account back, being suspended is very horrible 😞

[bronze vapor]

I tried calling them before and last night too. They always says they don’t know or standard troubleshooting and then team is working on it and timeline unknown 😆

[deep totem]

I got the same thing 😭
Guess we won't meet each other again in a while now...

[deep totem]

@ashen mango I called this number, the polite lady took notes and will report to the relevant team.
I also filed a separate complain about the programmers doing such a poor job, ignoring request from people, like the report-ban issue.

[ashen mango]

I'll be ringing them later today, mate, thank you.

[livid tulip]

try it again i called three times got 2 different people who were knowledgable by 3rd call the reports coming in went from my original 8 i knew of to like 16 ppl then 30 so more ppl do this the more they realize is a system error not necessarily a real report

[livid tulip]

your welcome ❤️ 🫶 i know how much this sucks

[inland bloom]

I played 1 game then woke up to a suspension

[dreamy dagger]

I win 5 game before sleep now get ban 19 june. Fix

[dreamy dagger]

Idiot people is because I win all game??????

[viral sorrel]

This reaction is on point 🤣 I’m sure I’m next.. what a lovely update this is. This is what happens when AI takes over. None of these reports are reviewed by actual humans lol.

[frosty bone]

Suspend Account Suspension With the Right Decision! Suspending without reason and without evidence is the way for Netflix to go down.

[dreamy dagger]

😡 😡 😡

[frosty bone]

If there's an update, something else happens.. this seems to be a tradition, right? 🤔

[obsidian garden]

Werte Netflix Crew, 3 meiner Crewmitglieder, inklusive mir wurden gebannt, bekommt das geregelt. Es ist einfach das schlechteste Update ever.

[ashen mango]

Called them and they've raised a ticket, also asked them to log it as an official complaint. Couldn't tell me anything as they don't have the accesses but their technical team will be back to me within 72 hours. She couldn't wait to get me off the phone at the end.

[dreamy dagger]

What language speaking phone?

[ashen mango]

English.

I'm in the UK.

[ashen mango]

If you email [email protected] they reply by saying your appeal was unsuccessful and there's a phone number at the bottom of the email.

[honest imp]

That makes so much sense (not) 🙃

[ashen mango]

None of it makes sense.

[honest imp]

E-Mail - ❌
Call - Maybe it’ll work, maybe won’t 🤣

[ashen mango]

Call - find out in three days after the new and even worse episode drops. Only on Netflix.

[honest imp]

They might as well say „We don’t give a damn about your problem“ 😂

Just live with it why don’t you

But keep paying us for lousy work

[dreamy dagger]

Те ми казват, че говорят само английски

I say idiots - hanging up

[ashen mango]

Netflix support's official statement.

[dreamy dagger]

Suport useles

[ashen mango]

I'm sorry. 😔

[honest imp]

Yeah, that’s what users can tell them when they ask why people cancel their subscriptions 😂

We are paying for a service but get nothing in return except frustration.

And if they argue with „We are a streaming service, not a gaming company“ then maybe they shouldn’t have launched Netflix Games at all.

[dreamy dagger]

Свързах се с Комисията за защита на потребителите и оттам казаха, че ще се свържат с Netflix, за да проучат този проблем, тъй като никога не съм правил нищо нередно. Никога не съм чийтил. Ще се видим в играта скоро!! 😡

[karmic hatch]

Hey! Kindly ask to keep the chat in English for easier moderation 🙏

[mystic stump]

At the moment, two of my teammates and I have been banned, and two others have received warnings

[dreamy dagger]

Ban is remove. Thank

"I was unbanned. Now I can continue to win all the games. People who make reported need to be faced before justice as soon as possible."

[mystic stump]

If the ban was lifted for one person, then it should be lifted for everyone! Where do I need to write so this happens immediately?

[deep totem]

How???

[deep totem]

My suspension was extended from 20th May (today) to 26th May, WHAT THE ACTUAL F.....

[ashen mango]

How did you get your ban removed?

[formal wasp]

Why did I get that message ?! Why am I being reported ? I do nothing wrong . I stay out of general chat (since that got me banned for arguing with a kid I think) I play fair , and I even play nice until round 3 when I play solo . Sorry if I win a lot . Sour grapes anyone ?

[ashen mango]

Как успя да си премахна забраната?

[deep totem]

I'm thinking if the programmers had made the report function even easier to get someone banned.

[lethal brook]

I believe she called some number

[ashen mango]

I did too and they just forwarded it on to another department and said wait up to 72 hours.

[deep totem]

That's what I got too

[past night]

They said something about consumer protection commission

[deep totem]

I consumed lots of wild tokens and game money, why are we not protected lol

[past night]

🥁 🥁 🥁 🥁 🥁 🥁

[ashen mango]

Netflix subscription though, you melt. 😂

[tight hedge]

Hello, yesterday, right after the update, I received 3 warnings in a row about violating the rules, and this morning I got a three-day ban starting at 1 a.m., even though I didn't do any illegal actions and I've never been to the bathhouse before. What should I do?

[karmic hatch]

Hey! Please contact the Support via https://games-netflix.helpshift.com/hc/en/13-squid-game-unleashed/

[tight hedge]

Thanks, I already wrote there, around 10 am, but no one has responded yet...

[deep totem]

Sorry to hear that, but welcome to the club… we’re all victims of this insane ban-bug.

[tight hedge]

((((

[deep totem]

Yea, I actually have TWO Netflix subscriptions.... And this is what I get... every account banned....
F programmers...
Also I'd like to take this opportunity to F Yong Sik, F Kara, F Beatriz 🤬🤬🤬

[fallow storm]

Marbles is broken after last update

[hot marlin]

My account is suspended for a whole week

This is by far the worst update

So many people i know in my crew and various crews have been banned

1-3 days, but why am I getting banned a week?

[radiant copper]

i swear carl‘s pogo pickup rate got nerfed. i get way less pogos than before, super annoying.
and no euls firework rate got buffed? way more fireworks in one go repeatedly.

[ashen mango]

I got four weeks. 😢

[sinful lily]

Keep putting the appeals in I reckon after the 7 days they will lift it

[ashen mango]

I called them this morning and they've said their technical team will be in touch in the next two or three days.

[sinful lily]

In the meantime just keep on appealing it.

[ashen mango]

I haven't got the energy. 😂

[tiny wyvern]

Ban depuis 1 mois que faire ?

[tulip beacon]

If you need to resolve an issue with your account (account suspension / unable to log in), transfer your profile to another Netflix account that has an active subscription

If you need to resolve an issue with your account (account suspension / unable to log in), transfer your profile to another Netflix account that has an active subscription

[fallen sedge]

Is this the only method

[tulip beacon]

yes

[fallen sedge]

But I can’t do that i don’t have a another NF Acc,but thx anyway 🫶

[karmic hatch]

Hello! Unfortunately, we cannot assist you directly here on Discord. You need to reach out the Player Support via https://games-netflix.helpshift.com/hc/en/13-squid-game-unleashed/

[fallen sedge]

Yea i did that too

[tulip beacon]

Create a new one.. get a subscription and transfer ur profile 🙂

[tulip beacon]

transfer ur profile to another netflix account with active subscription

[mystic stump]

It’s time to write to Google Play and the App Store, to Twitter, to Reddit, and directly to Netflix. It’s simply unbearable to tolerate this kind of mistreatment of what used to be a decent product.

[radiant copper]

maybe remove your email from here 😬

[fallen sedge]

Yea you are right

[dreamy dagger]

Hello again. Marble game bug. 4/7 eliminate no player visible. Make me lose game

Programer - must fix or don’t pay salary

[dreamy dagger]

Useles game if not fix I make top 10 and delete

[surreal oasis]

Honestly, I am extremely confused and disappointed with what happened to my account.
I previously received a suspension, waited for it to end, then came back and intentionally tried to avoid ANY possible problems. For the past two days I have mostly been playing alone or only with one close friend in a closed party, avoiding unnecessary interactions with other players completely , Then suddenly, I got suspended again for a MONTH!.
What genuinely frustrates me is that I truly do not know what I supposedly did wrong . I am 100% certain I did not break any rules or harass anyone. At this point, it honestly feels like I may have been falsely reported for something I did not do.
I contacted support just trying to understand the reason behind the suspension, I simply want fairness and transparency regarding what happened to my account.

[signal slate]

I had the same issue although I admit I play hostile parties. I never have any issues in them and most of them are names I play with every day.I also received no email no any notification. And no response to the appeal either.

[radiant copper]

🫠 maybe don‘t releass updates if „the team“™️ does not feel like doing qa 🫠

[ashen mango]

I managed to find that Nia just before the fences came down and hit her with the shield to kill her, she was the last one. 😂

[radiant copper]

@karmic hatch @thorn spear any ETA on a marbles fix?

out of all the unacceptable things that every new „update“ introduced, with random „fixes“ noone asked for but breaking stuff that wasn‘t broken before, this is the most 🦇💩 gamebreaking one.

surely that‘s on purpose by now? daily global playtime going down far enough to finally pull the plug?

[karmic hatch]

Hey! I don’t have an estimated ETA, but I can assume the team is aware and working on it

[surreal oasis]

@karmic hatch can you please help?

[karmic hatch]

Hello! Unfortunately, we cannot assist you here on Discord. You mentioned that you have already contacted Support, there they can give you more information!

However, the team is aware about this thread and the messages sent here

[mystic stump]

My advice: contact the game support through the “bugs” section, because they don’t respond in the “ban appeals” section. But I should warn you right away that absolutely no one will actually help you either in the game support or in Netflix support. However, they will at least accept your ticket

[surreal oasis]

I completely understand that you personally may not be able to assist directly here, and I genuinely appreciate your response.

However, the reason I am frustrated is because my previous experience with the game support team was extremely disappointing. The last time I received a suspension, it lasted for an entire week, and throughout that whole period I kept receiving very general responses without any real investigation into my specific case. Eventually, the suspension simply expired without me ever understanding the actual reason behind it.

Now the same situation seems to be happening again. This time I received a one-month suspension, and despite clearly explaining the issue, one support representative responded by telling me to reinstall the game and check my internet connection — even though I already explained that other Netflix profiles on the same device are working perfectly fine. The responses honestly feel automated and unrelated to the actual issue being reported.

What upset me even more was that yesterday I explained respectfully that I genuinely believe I did nothing wrong, that I feel unfairly punished, and that I wanted to submit an appeal — only to be told to simply wait until the month ends.

I am not trying to create problems or attack anyone. I am simply asking for someone to genuinely review my case properly, because I truly feel that my situation has not been investigated fairly at all.

Thank you for understanding.

[mystic stump]

Look at the chat above, there’s one piece of advice there that actually works

[surreal oasis]

thank you for trying to help , which one do you mean?

[mystic stump]

«If you need to resolve an issue with your account (account suspension / unable to log in), transfer your profile to another Netflix account that has an active subscription»

[surreal oasis]

how can i do that please ?

[mystic stump]

You can find out how to transfer your profile from ChatGPT — I did it that way myself

[surreal oasis]

did it work with you? and did u lose any data?

[mystic stump]

It worked, I didn’t lose anything. The account you transfer the profile to must have an active subscription

[surreal oasis]

thank you 🙏🏻❤️

[deep totem]

I strongly agree with u on this.
Regardless of the mysterious mass suspension of accounts this time (seriously it's like Thanos snapped his fingers), the support team and programmer team should be working more closely together and hear out what the top players here are complaining about. There are too many unanswered requests like nerf the projectiles / report-ban function / players freeze at end of rounds / etc. It almost feels like the programmers don't even know what's going on and they just code whatever they want.

[mystic stump]

The “kara nerf” group already has 1520 messages 😁 I honestly have no idea how many more messages still need to be written there

[deep totem]

The way they solve this is push another projectile character up - Yong Sik

Then create Kara 2.0 - that police with shield + knife

So that ppl stop complaining about Kara… 🙄

Those projectiles aren’t just projectiles, they come with military-grade-auto-homing ability… wtf…

[deep totem]

I really doubt the programmers even know that group exists

[mystic stump]

The police character with shield and knife now barely has any knives after the update. And against stones, besides Kara and Beatrice, no one can really play properly anymore. Just bring back Diego’s old abilities 🤣 so everything becomes even better.

But going back to the bans — it’s been three days. Will we ever hear any response, even just something, from the developers or not?

[blazing lynx]

it’s just so messed up!

[latent obsidian]

Got a three days ban thanks to this person

[deep totem]

He'll have to elaborate what's "harassing other player" to him.
If that guy uses Yong Sik and got gate kept or held at starting line, sorry, I gotta say I am so not surprised that this would happen, and that's part of the game, not "harassing" either.

[deep totem]

I like how he uses the word "got sour" like he thinks he's been winning becoz he's good.

[analog elm]

One day before end of season, I got banned

[formal wasp]

I got banned too . This is ridiculous !!!!

[analog elm]

Yeah, too ridiculous

[formal wasp]

This needs to stop !

I just want to play with my crew and maintain top 500 rank

You have ruined that now

Get rid of ranks and general chat

What the point of climbing when you just get banned

[trim tundra]

Fix ban problem please, multiple bans a day in crew repeatedly for no reason since the new update. So tired of this. Just remove reporting and banning system completely.

[formal wasp]

Exactly

[formal wasp]

Thanks for costing me the top 500 this season

Much appreciated

[analog elm]

Same for me 😢

[radiant copper]

🫠

[radiant copper]

ok that was kinda funny but still.

[radiant copper]

still not fixed: targeting sometimes does not work / highlight certain players

[jolly mica]

Hey, I want to report something serious happening in the game right now.

Since last night, multiple members of our team have been suspended or banned. We now have 5 players banned from the same team, and it honestly looks like coordinated mass reporting.

Some of the banned players barely even use chat, and some don’t talk at all, so this makes no sense from our perspective.

We also have screenshots of people organizing false reports and bans against our team in WhatsApp groups.

We’re not asking for special treatment, we just want the bans reviewed fairly because the report system seems to be getting abused right now.

[marble osprey]

its really confusing cause it says that mass reports are not allowed, but its never specified which guideline was broken to receive a suspension! and only mass reports (without any real basis) could justify several people from the same team getting suspended at the same time

[mystic stump]

Almost ten days ago, this ban bug occurred. Players who received month-long bans still cannot play.
Those who were unbanned in most cases ended up getting banned again.
I still haven’t received any response from support regarding my ban appeal — neither by email nor any other contact.
A 1.5-hour conversation with Netflix support led nowhere, just like the conversation with the game’s own support.
Many players, because of your bug, now believe they are receiving real bans from actual people, and the game is becoming even more tense.
We would really like to at least once receive a response from the actual team regarding each issue we raise here in the chats — even in text form. Because we’re “not horses,” or how was it said😉?

[topaz tree]

I've been permanently banned on both my accounts. Despite contacting Netflix and support (who didn't respond), I haven't been able to resolve the situation. I really don't know what to do

[mystic stump]

Transfer the profile with the game to another paid Netflix account. That will help

[radiant copper]

this is all just a protection racket from netflix, this is how they get more subscribers 🙈

[mystic stump]

You could ask a friend who has a Netflix subscription to transfer your profile to their account, and then they could move that profile back to your account 😁 But yeah, I also have similar suspicions 🧐

[fast light]

hi, i got banned and i can tell you with certainty im never rude and always so sweet and kind to everyone. i think if you ban someone you need to tell us why. and someone needs to do some fact checking. this is really unacceptable.

[radiant copper]

as far as dramatic freezes go this one‘s ok ig 🦸

[radiant copper]

looks like you enjoyed being stuck @plucky quiver 😂

isn‘t it odd how targeting works on every character but one?

[fast light]

so i’ve been playing for over a year and got my first ban yesterday, and just now got a 2nd ban for 3 days. i’ve barely played today. can someone help????? this is crazy.

[analog elm]

I don't why bad losers report, of you win, report, if you lose, they report, and Netflix doesn't give us a feedback, just say infringe the game lines

[viral sorrel]

Getting that “failed to make matchmaking session” error message a lot recently. Now I notice that I lose 8 trophies after it pops up. What else could go wrong with this update? 😅

[fast light]

it’s sad bc with bans come habits, where i won’t want to play anymore. it’s not right, and they will lose many players unless something is done

[radiant copper]

so what now the second bridge doesn‘t appear? 🫠

[thin wharf]

Sounds like a blessing in disguise for 'banned' players. They'll hopefully be able to reclaim their lives instead of wasting time on this utter shambles of a broken game.

[bleak hollow]

I'm really worried about this game 😭

[radiant copper]

it‘s been going the way of the dungeon boss and we know it 😭

and again targeting not highlighting and again only on top ranked players. give me my tin foil hat now.

[fast light]

i definitely live my life lol but i did enjoy the game a lot, so i am very much upset.

[ashen mango]

Same here, grinding for top 50 was such a big crutch for my mental health while I'm waiting for surgery and not able to go out as much as I'd like. It really sucks and I'm with you on being upset about it. Your feelings are valid. 💙

[fallow storm]

To the dev's that are left with working on this game, if you can't fix it, pls just turn back the latest update bc it's never been more broken then it is now and things that weren't broken are now broken...

[mystic stump]

How my games are going today:

1st game – the bot in the final round got stuck on the spikes – 4 trophies
2nd game – Yong-sik holding the finish line on Glass Bridge with an endless supply of rocks – -8 trophies
3rd game – Beatriz in the final – 4 trophies
4th game – Kara on Marbles with an endless number of shields – 4 trophies
5th game – bugged marbles that got stuck – 4 trophies

An hour of gameplay, tons of positive emotions, and 8 trophies 😏

Нe to actually fix something? 🤔

[deep totem]

I like how u stated the 3rd game with no context but we all know what happened 😂

Sorry for ur experience tho

[mystic stump]

It’ll be worse in the evening — there’ll also be crews and parties of 5–8 people 😁

[radiant copper]

easy win thanks to a stupid mistake 😂