Account Ban

[raven pine]

Hi I just got my account banned .. please can I know why? What did I do wrong?
I didn’t even get any warnings :’( please help me and for how long?

[raven pine]

@lyric urchin 🙏 heyy can you see why ? Thank you 🙏🙏

[feral sparrow]

Use the ingame support system if you can

I cant send links here but scroll down the bug reports topics here and find the one that is also about account ban and there's a link posted there for Netflix games support if you cant access from ingame. The oeople here cant see your account info.

[lyric urchin]

Have you got in contact with support? We unfortunately do not have reasons for bans disclosed to us. All we can do from here is to encourager you to contact support and talk to them. 🙏

[raven pine]

Yes I reached out yesterday but I didn’t get an answer :’(

[lyric urchin]

As in they haven't replied yet or the answer they gave was inconclusive? If they haven't replied yet, they will, don't worry. It's just a lot of tickets to go through...

[raven pine]

Yes no reply yet ..
Thank you 🙏❤️

[raven pine]

@mari hii im back but I lost 20 spots since my ban I just want to know if this will get rectified 💔 I’m so sad 😭

[lyric urchin]

Sweeetie, I don't know. As I've said, we don't get much info on bans...

[raven pine]

I don’t mean to be petty .. but it goes against your community guidelines of inclusion.. as I’ve been excluded for one whole day with no explanation 💔

[lyric urchin]

I do understand and agree with you, but I am powerless inside the game. Subjects like that are discussed with support, in-game.