community-help

[waxen phoenix]

oh that's heart breaking, so happy ur back on the game

[barren plover]

MEEE TOO

[modest bane]

they uninstalled the drivers to install versions 26.3.1 then went back to 26.5.2, is right ?

[glossy canyon]

Anybody know why my game crashes after a brief moment of being in the main menu?

I haven't been able to play the game bc of it

[minor nimbus]

Have there been any defining factors or noticeable traits when these crashes occur?

[modest bane]

@barren plover uninstall the drivers to install versions 26.3.1 then proceed to installation to 26.5.2, is that what you did?

[devout swallow]

guys is hit enemy and damage different or no? in game and then later on score board

is it just the damage or is hit enemy different

[winter tendon]

Hi guys anyone having trouble launching frag I’ve been having trouble for the past week it always try’s to start then immediately crashes after and gives me an error report I have an amd graphics card I’m wondering if that’s the issue? My laptop loads up the game just fine and has an invidia card!

[modest bane]

versions amd 26.5.2 ?

[river viper]

it should be only damage

[winter tendon]

I rolled back my gpu drivers to 26.5.1 so not the current version I thought that would help but has not

[modest bane]

try 26.3.1
frag crash with 26.5.1/2

[winter tendon]

Thank you so much I will try this ❤️

[winter tendon]

Thank you ily!!! It worked!!!

[modest bane]

np ^^

[winter tendon]

❤️❤️❤️

[wheat thistle]

yo how do i claim the rewards from the nitro vs wild style event?

[regal cosmos]

Website or discord?

[nova wave]

FragPunk Official Website

[wheat thistle]

web

[regal cosmos]

For the main rewards you've had to reach milestone 2 to get them, they'll also be automatically sent to you around May 21st. The milestone rewards you cannot claim anymore though since the event has expired

[wheat thistle]

ok i had got all of them so i just wait till 21?

[regal cosmos]

Yeah all you need to do now is wait and it'll be sent to your ingame mail around that date

[wheat thistle]

ok thank you!

[waxen abyss]

Does anyone know if I can save this for the next battle pass? Since this one is about to be over

[regal cosmos]

You can save it for any future BP yeah

[spice stump]

Hello, is there any tech support for FragPunk here?
FragPunk always crashes at start up on windows. It's been a week now.
I have try:

• Reboot
• Update driver
• Update windows
• Uninstalled/re-installed
• I was playing on Epic, switched to Steam but still crashing

[regal cosmos]

Do you have an AMD card?

[spice stump]

Yes

[regal cosmos]

It's your driver causing the issue, if you roll back to an older version it'll work just fine

[spice stump]

dang... okie, i'll try that. Thanks

[regal cosmos]

@spice stump

[regal cosmos]

Hope it works for you

[spice stump]

https://tenor.com/view/fingers-crossed-hoping-i-wish-gif-15067156

omg it worked... thanks @regal cosmos . Damn i must downgrade for FragPunk to work lol.

[river viper]

Well it a issue with the new version

[spice stump]

So i'ts AMD who needs to fix it then

[azure tapir]

Fun fact: AMD put it in their patch notes that certain applications don’t work with the new version, and they recommend not only to roll back to a previous version but to use their cleanup utility on their site.

[regal cosmos]

Happy to help

[lapis thorn]

what do u mean by this?

i kinda have the same problem

[regal cosmos]

The most recent AMD driver(s) aren't working with Fragpunk so going back to a previous driver update solves the issue if it's an AMD gpu

[lapis thorn]

yea i have rx 9070xt

[regal cosmos]

Some users in here have said that the driver version 26.3.1 seems to be working with the game. It's completely up to you if you want to roll back and see if it solves the issue for you as well

[lapis thorn]

ok i'll try

[chrome copper]

Can someone help me

[vocal pawn]

What’s up?

[chrome copper]

My friend is asking how to plant the bomb thing because she's on keyboard and mouse

[regal cosmos]

Hold E on site

[chrome copper]

Okay okay

I'll tell her to try

It's not working

[lapis thorn]

jeeze

[chrome copper]

What?

[regal cosmos]

Does your friend have the converter?

[chrome copper]

Yes

[regal cosmos]

Try 4

[chrome copper]

It doesn't work 😑

It says to hold it but it doesn't work

[regal cosmos]

Possible for your friend to check the keybind in settings?

[chrome copper]

And how do you do that I can only see my controller thing

[regal cosmos]

Is your friend on pc or console

[lapis thorn]

yea ty bro, it actually worked:D

[regal cosmos]

Hell yeah! Happy for you mate

[lapis thorn]

https://tenor.com/view/garp-dap-up-one-piece-dap-one-piece-impacts-garp-and-aokiji-garp-and-kuzan-gif-730063518126195986

[chrome copper]

Pc

[regal cosmos]

ESC - Settings - Keyboard

Converter will be 4th or 5th from the top left

[river viper]

Usually when you have the converter it should tell you the bind in you're screen to use it

[regal cosmos]

Depends to be honest, doesn't show for me because I changed it to one of the mouse side buttons

[river viper]

I personally see it

[prisma drum]

I did too but mine still shows up

But it’s a pic of the mouse and Im to drunk to realize what it’s tryna tell me

[alpine egret]

Anyone know what’s the best mode to gain the most xp? Trying to complete my BP as soon as I can

[vocal pawn]

ranked, then standard, then arcade modes

for standard it is like 1- maybe 2 levels per game. Idk the exact measurements

[alpine egret]

Thank you!! 🙏🏼

[onyx tapir]

Hi, I used to play FragPunk when it first released on Steam and I spent a lot on skins. I stopped playing for a while, then reinstalled the game yesterday, but it logged me into a completely new account with no skins or progress.

How can I log out and sign into my old account again?

Has this happened to anyone else?

[glossy canyon]

no.. it just boots up, i sit in the main menu for alittle, then it just closes the games

[minor nimbus]

^try this to see if it works

[glossy canyon]

im running nvidia

[minor nimbus]

Hmmm I’m running nivida aswell so idk what the issue is try reinstalling maybe?

[glossy canyon]

im trying to reinstall it rn, this would be the 3rd time i try this

[minor nimbus]

@azure tapir mr tech wizard i need your help

[azure tapir]

What are your sepcs? If you have an AMD CPU, it's recommended to roll back the drivers, as per AMD themselves.

[glossy canyon]

yeah just reinstalled it, still crashing

[azure tapir]

Ah, sorry. I just misread it. It's recommended to contact #game-support for that. We don't have a fix known for that yet. 🙁

[minor nimbus]

All good I’m not tech savvy like you so needed your opinion

But yeah Philly contact #game-support since this could be a new issue

[glossy canyon]

alrighty,

[gleaming tartan]

I have this problem too sadly, I tried everything but I cant seem to fix it, they might need to patch it for us since some of us cant backroll the drivers.. everytime i open the game it just crashes.

[stoic moon]

which one? im dumb

[modest snow]

They are most likely referring to toy front like

[regal cosmos]

Possible for your friend to download it normally or just through cloud gaming?

If not, what xbox is it?

[plush wolf]

Xbox one s

[regal cosmos]

That's the issue The game is only for X/S and PS5 on console sadly, so the only way for your friend to do it on their xbox one is through cloud

[plush wolf]

oh alr

[trail timber]

Are the top two glitched?

[regal cosmos]

Are you using the parasite knossos?

[crisp plume]

hey so i just bought the battle pass and it ends tmmrw how can i fix this?

[modest snow]

Any purchased battle pass can be completed even after the season ends.

You can switch to previously purchased battle passes with the switch button in the battlepass menu

If this was a mistake however and not intended you can always try to get a refund by reaching out via game support in a email or such #game-support

[crisp plume]

WAIT THANK YOU!!!!

[slender bay]

Hello, i just wanted to ask how much the new battle pass will cost or is it the same price as the last one?

[minor nimbus]

The battle passes are always the same price

[slender bay]

Oh alr alr, mb i‘m kinda new to the game so yeah but thank you

[latent basalt]

[languid thunder]

theres no way to get the first season stickers even if i was there right? stiil the same as lat i checked?

[silver kelp]

Hey, I cant sart the game. Can someone help me please? I am trying for so long now to get it fixed, but it doesn’t work. In the logs it says

2943650 adding PID 24224 as a tracked process "D:\SteamLibrary\steamapps\common\FragPunk\FragPunk.exe -log" [2026-05-19 21:13:22] SSGL: InternalUpdateClientGame indicates change to games list [2026-05-19 21:13:56] AppID 2943650 no longer tracking PID 24224, exit code 0 [2026-05-19 21:13:56] Remove 2943650 from running list

[azure tapir]

It’s basically says that the assets are in one drive, but it’s not seeing it. Since it’s not on the root drive (probably C:/), I would suggest pointing the Steam client to the D:/ drive, then try to relaunch the game from the new drive from its .exe file.

[silver kelp]

alright thanks. I will try that

[silver kelp]

sadly this does not work.

But I found this in the logs, maybe you can help me with that:

19:34:19  LGID 1031
19:34:40  disconnect: 10054 - Existing connection was forcibly closed by remote host
19:34:42  s e        (= session end)
19:34:42  cc 1 1     (= close code 1 1)```

[azure tapir]

That looks like they opened a server port, but for some reason the host of the server closed it, and I’m not seeing any stop error codes. My guess is a network issue with the server? It’s hard to tell.

It could also be a sanction between host and device. Normally, that wouldn’t require a stop error codes.

[atomic loom]

does anyone have problem with pocket loss and high ping ? Console PS5

[rain kayak]

whats the average rank in this game, just so i can set a total amount of win goal based on my win rate

[modest snow]

I would assume its between plat diamond and masters

[rain kayak]

okay thank you

[minor nimbus]

Depends on the time of season by the end it’s normally master or diamond

[arctic garden]

Question for yall so I completed the nitro vs wildstyle who won the battle it won’t let me link it longs me in then out

[fleet mantle]

are the devs ever going to fix the crashing issue for shard clash …thats been happening non stop for the past 2 seasons?

[rancid flint]

So like how do I play this mobility superman match

[stoic cradle]

Pretty sure it’s blitz ballet

[rancid flint]

Ye its on that event tab thingy

[regal cosmos]

Yeah that's blitz ballet

[rancid flint]

But I thought maybe its something new idk I was just confused

Hahaha

[regal cosmos]

I don't blame you

[rancid flint]

I got excited too a new gamemode nvm thx tho people

[regal cosmos]

We're happy to help!

[muted pilot]

Hello, who can help, the game stopped running after the update. Does anyone know what to do about this?

[modest bane]

for me the game now work

bur for me amd 26.5.2 was the problem

since today's frag update for people with amd 26.5.2, it works now

[regal cosmos]

If pc, try to verify the gamefiles. And if it still completely crash etc do as @modest bane says if you have an AMD graphics card

Which is to basically roll back to a previous driver update

[muted pilot]

I don't have AMD, but the game closes, while the anti-cheat continues to load

[regal cosmos]

That's actually pretty sweet to hear

[azure tapir]

What CPU do you have?

[muted pilot]

intel core i5 12400f

Before the update, everything was running

My friend has the same problem as me, but he has intel core i5 a 3rd generation

[azure tapir]

It’s recommended to disable any overclocking on 12th gen Intel Core processors, as it causes stability issues with Windows. Double check also to see if the AVX2 instruction set is enabled and that your BIOS is up to date.

[azure tapir]

Sadly, for this, the third gen Intels lack the AVX2 instruction set, so he will have to upgrade to one that does have that instruction set. 4th gen started having that instruction set standard, so look up the supported CPU list on the manufacturer’s site of the motherboard.

[muted pilot]

But before the update, the game was running on his

[muted pilot]

Thx!!!

[icy vigil]

Hey!
Sorry to bother you guys but i have a slight issue, when launching the game after a few seconds (5-20s) on the main menu, my game crash with "KERNEL_SECURITY_CHECK_FAILURE (0x139)" ... I don't know what to do it's been like that for a good month now ...

[reef geyser]

hiii guys can you help me? before the update i was master 2. but after the update i am dimond 5. Is it normal?

in ranked

[azure tapir]

Kernel Security Check Failure is basically a scan of certain files and it failed a check or the file failed in integration into Windows. There are a couple of things to try:
-Update all of the drivers. This also includes drivers listed in Control Panel > Device Settings.
-Double check to see if there’s a Windows update. If so, update it as soon as possible.
-Run the Windows Memory Diagnostic Tool. To do this, press WinKey+S, then search for Windows Memory Diagnostic, then right click and Run As Administrator. On the next window, click on Restart Now And Check For Problems. Do not power down your computer during the scan as it will corrupt the memory.
-Run an SFC scan. To do this, right click on Start and click on Terminal (Admin). Type in “sfc /scannow” (without the quotes) and press enter.
-Run a CheckDisc scan. To do this, right click on Start and click on Terminal (Admin). Type in “chkdsk C: /f /r /x” (without the quotations) and press enter.

[icy vigil]

Thank you for the answer!

My drivers should all be up to date as i did them 2 hours ago,
I check and there's no pending windows update,
I'm running the memory diagnostic and will do the scans right after.

Although i'm not too sure about my drivers as i'm used to update them with Driverscloud, is it possible that i'm having the 0x139 error because i have NVidia app and AMD Adrenalin ? (RTX 3050 Ti Laptop + Ryzen 7 Mobile 4800H)

[azure tapir]

No. Both of those programs can run simultaneously without any problems. You can check your Event Viewer to see which file or files failed the integrity check or the scans listed above.

[icy vigil]

Okay, i will try that after, thank you. (Currently doing the Memory Diagnostic, everything's fine so far)

[reef geyser]

sorry can someone answer?😭

[azure tapir]

Yes, it is normal. Rank resets at the start of every season.

[modest bane]

new saison

[reef geyser]

this much😭

thank you

[icy vigil]

No error detected from the Memory Diagnostic,
No issues with the sfc scan
chkdsk don't seems to have any issues too.

looking in the event viewer I have 0 critical issues, 25 Error and two of them "this last hour" are "Kernel-EventTracing"

• "ReadyBoot" stopped working with the error: 0xC0000188
  and in "warnings":
• "The maximum file size for the "ReadyBoot" session has been reached. As a result, events may be lost (not logged) in the "C:\WINDOWS\Prefetch\ReadyBoot\ReadyBoot.etl" file. The maximum file size is currently set to 20971520 bytes.

(Sorry for the rough translation on the error messages, my system is not in english)

Also i'm sorry to bother you with that 🥲

Oh, i also have one that instead of "ReadyBoot" it says "PerfDiag Logger" and in the file "C:\WINDOWS\System32\WDI\LogFiles\ShutdownPerfDiagLogger.etl"

It might be a really dumb question, but could it be because i have 10Go left on my C: ? (I'm wondering about the 20 971 520 bytes "max")

[runic star]

hey guys i’m not sure if this is the right channel for this but has anyone received the weapon skins from the nitro vs wildstyle showdown?

[azure tapir]

Okay. This would require administrator privileges on your computer, but here are more troubleshooting option:
-Press Win+S, then type in Performance Monitor in the dialogue box.
-Click on Data Collection Sets, then Startup Event Trace Sessions, then look for ReadyBoot in the navigation plane and double click on that.
-Select the tab Stop Condition, then increase the size of the storage. On average, it should be 128MB, but you can increase it up to 256MB.
-Press Apply, then restart your computer.
-After your computer restarts, open up C:\Windows\Prefetch\ReadyBoot and see if the space is more than 20MB.

[azure tapir]

Possibly? Depends on the original storage capacity. If it’s at 99% or above, then yes, it would cause faults, especially in an HDD.

[unborn sequoia]

Just so i'm clear this isn't ai, right?

[icy vigil]

SSD 10 Go left for 453 Go total space

[azure tapir]

Then yes. It will cause problems. You can try to do the troubleshooting steps listed above, but I would recommend removing unwanted programs or do a clean reboot.

[icy vigil]

I will first try the troubleshooting list you gave me above yes, thank you

[icy vigil]

"It should be 128MB"

Why the fudge is it set to 20Mo 🤣😭

[azure tapir]

I have no idea. Windows sets that value upon activation.

[icy vigil]

Just to be safe i'll set it up to 256, i also managed to get 30 Go more space, i'll go and check if it was the issue

[azure tapir]

To be safe, and given the size of the hard drive, 128MB is what I recommend.

[icy vigil]

I'll go and change that before rebooting my computer then

[trail timber]

didnt realize there was a different one. It doesnt matter anymore tho

[icy vigil]

Mmh, it's still at 20 ish MB in here (Idk if it have something to be with the "Read Only" that is checked)

In the Performance Monitor i'm set at 128Mo, so i'll go and try launching Fragpunk

Still crashing, i have a few seconds like i said, and then PC crash, i'm starting to wonder if i don't have a shader that's corrupted or something

[azure tapir]

20MB should be correct. I’m guessing there is something hardware related that is causing these issues. The best I can recommend is to replace components (more than likely, the hard drive), find a reputable computer repair shop, or contact #game-support.

[icy vigil]

Unfortunately for what i'm using it for, replacing it would be kind of a waste of money (i'm moving soon so i'm planing to buy when i'll be settled)

I will still try with another computer, in case it's a account issue (i really don't think it is)

[grave kite]

Is there a fix for flickering when aiming?

[icy vigil]

Thanks you for your time!

[azure tapir]

Wait a minute…are you running it on a remote machine?

[grave kite]

Just happened recently after todays update

[icy vigil]

To be more precise, that's my girlfriend PC, she's on it currently but too lazy to do it herself ahaha (and she's not comfortable speaking english)

[azure tapir]

Okay. I recognized the program as a remote machine, and got really confused, as a lot of the troubleshooting steps require the machine to be local. 😅

[icy vigil]

That's just a tool that allow me to work on her device, like a TeamViewer or things alike

But yeah, a bit sad that her computer just doesn't allow her to play because sometimes she shouts "I want to play Fragpunkkkk" with no context 😂

[raw saddle]

i still love this game but why tf is it using 97% of my cpu and 2% of my gpu. actually makes my computer off itself

[sick sedge]

Hi all ! i'vhe problem ... i cant start FP after game update. When i start game, phaneu Anti-Cheat load on the right side and game stop immediatly ... Do you have any idea please ?

[azure tapir]

What is your CPU?

[sick sedge]

its i5 3570

[azure tapir]

That makes sense. The game, much like a lot of FPS games, are tied to the CPU.

[sick sedge]

The game work perfectly before last update and now, no way cant start . auto kill game process before loading screen

[azure tapir]

Unfortunately, FragPunk requires a CPU with the AVX2 instruction set, and the i5-3570 does not have that. It’s recommended to upgrade your CPU with that instruction set.

[sick sedge]

its new requier feature ? because FP work like a charm before last update 😒

[raw saddle]

i really do need to build a new pc 🥲

[sick sedge]

yeah i now my friend^^

[azure tapir]

Nope. That’s been a requirement since launch.

[sick sedge]

ok so its weird because i play many many hours on frag punk before update with 120fps :/

and now .. cant start 😒

[wheat thistle]

hey my card type is not listed on frag punk im i just out of luck or is there a way to fix it? i have looked through all of the options

[azure tapir]

Card type?

[wheat thistle]

discover

debit

[regal cosmos]

Able to put it on paypal and then use paypal on the game?

[frank dragon]

I didnt get the nitro vs wildstyle rewards, is that possible?

[pallid cypress]

how do i redeem that calling card in this image in nytefalls newest vid?

[vocal pawn]

Going to the website

[nova wave]

FragPunk Official Website

[vocal pawn]

There will be a button that says claim reward and it’s for logging in and playing

[pastel sonnet]

wildstyle vs nitro rewards not delivered yet?

[pallid cypress]

same

[somber cipher]

What’s the recent codes for frag?

[river viper]

there's no code

[storm creek]

is there a way to turn off hud on match replays?

[minor nimbus]

Yeah depends are you controller or keyboard

[storm creek]

controller 😵‍💫

[minor nimbus]

I think it’s the d-pad then

Not sure which one

[storm creek]

thank you

bless ur soul

[minor nimbus]

Just doing my job

But check your button map just in case

I could be wrong

[mortal grail]

does anyone know how to fix the bug where the lobby music plays even though you turned music off in your settings? customur service was less than helpful

nvm its fixed after force crashing the game a couple times

[cerulean sail]

what modes have 0 ai

it was the reason i quit seasons ago and the reason i will probably quit now

[minor nimbus]

Plat+ ranked normally

[cerulean sail]

normally...

Are there any decent content creators for this game?

ive tried looking but its all old stuff from launch

nobody who genuinely cared about the game just sponsored content

[stoic cradle]

diamond and above have zero bots

[stoic cradle]

#1427155512415223899

[cerulean sail]

my region is OCE i dont think this place has 10 active players.

[stoic cradle]

same with most games in your region

this is a convo for #main-chat anyways

[zealous viper]

I put this in main chat, whoops. Yes I know I’m reposting:

Anyone know which non-ranked modes bot-fill and which don’t?

Obviously “capture the core” doesn’t bot fill because I’ve waited in queue 6 hours before just to see and it never popped

Blitz ballet I was getting constant penta kills and was GEEKED then after the match ended I could see it was literally just ALL bots and me LMFAO.

Standard clash I actually have not seen bots, only very rarely when someone leaves.

[flat field]

If you get to around plat in ranked theres no bots

Unfortunately the rest will have them

Just meant to help with q times

[minor nimbus]

Yeah tbh the bots arent that hard to beat tbh it’s pretty easy to get to plat

[zealous viper]

There’s bots in RANKED too???

Jesus

Noted

[minor nimbus]

Only the lowest ranks

[zealous viper]

So capture the core is the only mode to seemingly not have bots? I guess they haven’t coded them to play it lmao

[flat field]

I dont think ive ever heard of real people playing that either tho

[zealous viper]

Yeah I tried once for fun just to see, 6 hour queue and no pop

Okay so basically only ranked after play is playable with all humans then. Got it

Plat*

[minor nimbus]

It’s also the most rewardable

[patent prism]

why cant i move at all i have done almost everything

[minor nimbus]

Likely have to refresh your game could be a server freeze

[patent prism]

its not that

yesterday it wouldnt work either

[minor nimbus]

Could it be your keybinds not working?

[patent prism]

i updated my controller

[minor nimbus]

Hmm

[patent prism]

restarted it

[minor nimbus]

Where’s mr tech wizard

[patent prism]

took the batteries out

[flat field]

Yeah if you dont want a single bot
Standard still has a lot of real people but you'll still see bots sometimes and if you are q at a bad time

[minor nimbus]

One second let me summon him

https://tenor.com/view/bop-bop-bop-shoebody-bop-squad-summon-dark-magic-gif-13983602502478731881

@azure tapir

Need ur wise tech wisdom

[patent prism]

but also its not me that cant move its my friend

like yesterday we did everything thing

[minor nimbus]

Wait for bran to reply he’s the most knowledgeable about tech issues if not he’ll direct you to #game-support

[azure tapir]

What is your controller?

[patent prism]

xbox series x

controller

[azure tapir]

Double check to see if the Xbox Accessories app has an update to the controller. One was released yesterday.

[patent prism]

he did it yesterday tho

and i can move perfectly fine

on controller or kbm

[azure tapir]

Is he on Xbox or PC?

[patent prism]

xbox

[azure tapir]

Is it through a wireless dongle or straight through Bluetooth?

[patent prism]

wireless

[azure tapir]

On the Xbox website, the driver update for the controller did release yesterday. If he can’t update it, he’ll have to click on the “I can’t update my Xbox controller” button on the website. Since I don’t have any information on stuff like serial number and such (and please don’t give it here), he’ll have to go through that site to troubleshoot. Also, I’m not very well versed in the Xbox architecture to help very much. 😕

[patent prism]

no hes updated his controller

[tulip pelican]

The reward from Xbox how do you get the items?

[vocal pawn]

The game pass stuff is available while the offer is available. It’ll be in your arsenal. However, it doesn’t stay after the rewards change. Like last season it was plasma and this season is the pinball guns. If that makes sense

[tulip pelican]

Yeah ok I was wondering how it worked I seen plasma but never got to use it and now I see pinball and people using them but don’t know how to get it?

[vocal pawn]

They should just be in your arsenal if you have gamepass. Like where you reskin the guns

[tulip pelican]

Ok now I get it, I’m just learning the game tbh I just play

[river viper]

Yeah skin do change on a rotation

[vocal pawn]

That’s what we are here for

[tulip pelican]

I see it now I was playing through steam and not my actual xbox account just yesterday i switched

[azure tapir]

Then there’s a couple of things that are happening:
-A disconnect between the dongle and the controller. Different frequency?
-A disconnect between the USB port and the dongle.
-The dongle itself.
-The controller itself.
Again, since I’m not well versed in Xbox architecture, I would suggest to contact Xbox support or #game-support .

[lime bronze]

Why does the ranked mathces take sooo long time to begin?

Sometimes I have to wait 18 or 20 minutes... quite boring 😴😴

[polar garnet]

I got a ranked suspension even though I just got on

I never even got into a ranked game when I last logged off I canceled q and exited out the game

[river viper]

Are you sure you didn't leaved a game or something like that

[polar garnet]

No

I don't leave games

[vocal pawn]

When you look at your match history does it say abandoned? Someone once said this happened to them that when they logged off and exited out it somehow threw them in another game. You can try reaching out to #game-support if anything.

[polar garnet]

Omg it does but I never played it

I don't even remember playing Windwalker

And that night I was trying to q for rank I couldn't get in so I cancelled q and exit out of the game

[vocal pawn]

It might have bugged when you canceled and exited if you did it pretty fast

[polar garnet]

Thank you so much but this really sucks cause it made me derank

[civic kestrel]

Hey does anyone know if the rebel battle link in game is bugged? It won't let me click the thing to sign up

[crisp dock]

Is something going on with the servers? Half my team is lagging and my ping is 400 but my stream is still going meaning my ping isn't that high cause it would have ended it if was????

[trail timber]

so lame

[azure tapir]

I will have to test the button when I get home (currently at work), but presently, NA is full, and there are still some slots for EU, but we are working to increase the available slots.

[clever jay]

how does calamity tp?

[flat field]

She cant
Her angel of death is a 3 second invincibility but thats as close to a tp she gets

Could of been a card

[clever jay]

tyy its cuz her skill is tp

[flat field]

Yeah ig

[wispy basin]

game crahing again and again

[civic kestrel]

Awesome thank you so much!

[spring ravine]

can someone explain me how to join in darkest hour event?

[azure tapir]

So I had a chance to look at the button in game, and it redirects to the website for the tournament. To join the tournament, just visit #registration and if we have enough spots available, you wil be in! 🙂

[nova wave]

FragPunk Official Website

[autumn flame]

this looks exactly the way i have it, and it’s cuz i have sharpness max and everything else minimalistic

[thick lotus]

That's low visuals, mines always set to that, but check if your Lancer has Megane glasses on. That forces visual simplification, or lowest setting for certain things.

[river heath]

i should take this down as its resolved now, apparently the update was unable to find my graphics card lol thank you!

[thick lotus]

[clever jay]

does discord xbox pass let u get pinball pranks?

[river viper]

It is the perk rn yeah

But skin change on the xbox game pass

[clever jay]

as in does it come with starteredition or only ultimate/premium edition

because with nitro u get free starter edition, do u get it with that?

[river viper]

Last time it was the beast skin weapon, now it pinball

[clever jay]

no yeah ty but theres different editions to xbox game pass, do i have to upgrade to premium pass?

[river viper]

No clue on wich version it is, you may need to check on xbox

I can hope on and look if you can't

[clever jay]

nono dw, its just i have starter edition, and it says claim pinball pranks set with game pass (not specifying which edition), but when i click on the thing it takes me to upgrade my plan

maybe if u could tell me where to claim it i can see if im eligible?

[stoic cradle]

this is old but should still be the same: https://www.fragpunk.com/news/official/20250730/40587_1250804.html

**Because of platform policy limitations, we currently only offer these in-game benefits to two subscription options: PC Game Pass and Game Pass Ultimate. **

[clever jay]

ohh okok ty only pc and ultimate ty!

[stoic cradle]

nps

[clever jay]

[rare brook]

I applied as a partner months ago and so far nothing has come, what can I do?

[stoic cradle]

cant help you in this server, but it's possible your application wasnt successful

[rare brook]

I got a confirmation that the request was sent but after 6 months nothing came back, you can only do it once

[stoic cradle]

So it sounds like you weren't successful unfortunately

https://influencer.thunderfire.com/?channel=fragpunk#/ can try contacting them here

[rare brook]

Exactly but not even an answer too bad, I'm always live on tiktok make videos about it too bad

[stoic cradle]

I guess they just get too many apps to respond to all

You can send them a mail and ask to try again, wouldn't hurt

[rare brook]

That can be, thank you

[rare brook]

yes ty

[stoic cradle]

good luck

[spare island]

i would like to revmove my Rebel Battle Night registration, something happened irl and i cant show up

[gleaming tapir]

Did anyone get gun skins form Xbox game pass and after game pass is over did the skins get removed from your Arsenal

[stoic cradle]

you only have them with game pass

i posted some info a little above about how it works

[gleaming tapir]

Ohhhh I thought you get to keep them forever

[stoic cradle]

no its like renting

[river viper]

You get them for the moment you have the subscription, skin change as well

[gleaming tapir]

Ohhhh thx for the help

[gleaming tapir]

If I get game pass again will I have them back?

[river viper]

Yes

[minor nimbus]

Yes as long as they are still in rotation they occasionally chance

Change*

[gleaming tapir]

Ohhhh that makes since

[river heath]

^^ last chapter was shard sec, currently you have access to the pinball pranks bundle!

[summer sapphire]

Hey is there any mods that can help me out ?

I have a controller issue

[vocal pawn]

what is the controller issue?

[summer sapphire]

So I play on Xbox right and when I load in with my controller it will let me jump shoot and aim but I can't move at all and everything is bined correctly

[vocal pawn]

try rebinding your left thumbstick

[summer sapphire]

How

I'm so confused

Bc I don't see how to rebined the Sprint

I mean movement

Like I see sprint

[vocal pawn]

Wait sorry you can't rebind moving on xbox- have you tried reconnecting your controller? Like taking the battery out/putting it back in. Or even taking your controller off and reattach it to the console?

I am just trying to think of a few quick fixes that might help before having to just contacting game support.

or try resetting controls to default controls

[summer sapphire]

It's wired and I've unplugged and replugged and reconnect but it didn't do anything

Do yk how to do that 😭

[vocal pawn]

in the top of the controller settings it will reset it to default or press Y

[summer sapphire]

I don't see that 😭

[vocal pawn]

Mine might just be there because I have a few keys changed.

[summer sapphire]

It shows sprint and it shows moving L but it don't show me how to rebined it

I reset my controller in the settings I'ma see if it worked

[vocal pawn]

lmk if that works

[summer sapphire]

It didn't 😭

[vocal pawn]

try uninstalling and reinstalling the game or if you have another controller I would use that. If that doesn't work I would recommend contacting #game-support

[olive badge]

Hey, I need help. Does anyone know how to fix this visual bug? It happens to me with the same skin on other weapons too. And it only happens with the "animal" on these skins.

[vocal pawn]

I would report it to #game-support

[olive badge]

okey okey, thanks

[uncut geode]

I have a question, about the new pathogen skin dreaming blossom, does it have a date to come out or not yet, I dont see anyone talking abt it

[vocal pawn]

it does not, it will be one of the activity rewards

[uncut geode]

oh shut
I got you

[ebon island]

anyone else having a bug problem w the lobby music? have it all turned down and its still blastin in my ears

[vocal pawn]

Yeah, I would report it to #game-support > I changed the lobby to an old soundtrack and that seemed to work, but sometimes I have to do it more than once.

[shrewd crow]

Does anyone know how to fix kbm input on console? Only my keyboard works

[stoic cradle]

its not fully enabled for PS5, theres no work around

[shrewd crow]

😔

Yo @oak mantle can you add kbm support pls

[south adder]

does anyone know how to get her? and the other onew with the soda can

[desert timber]

am i dumb or did the resolution settings dissapear? i cant change res

[azure tapir]

That was a part of the dice board game in client. Sadly, that event is over.

[regal cosmos]

Verify the game files and see if that solves the issue

If console, you’ll have to do a reinstall

[ashen dove]

how do i have it then ?

[azure tapir]

You probably unlocked it during the event. 🙂

[ashen dove]

perhaps hehehe

[keen silo]

Why am I getting emails deducting points from my rankings even though I never left?

with the new season it's already the second time that the message appears to me, I have never voluntarily left a ranked and I've been playing since season 1 and it has never happened to me (I play on PS5)

[minor nimbus]

#game-support report this issue here they may have more insight regarding it reminder that if you leave a match for a period of time you could get flagged even if you rejoin it

It could also be a issue if you play in a party and close the game or close the game without leaving queue properly

[ashen dove]

i reconnected ! and still suspension ?

how can i appeal against this ?

i didnt leave i crashed due to something

[stoic cradle]

#game-support

[ashen dove]

tanku

[young stirrup]

I need help with my Fragpunk account, who should I talk to?

[vocal pawn]

#game-support

[opaque osprey]

my game fps keeps dropping and im getting serious lag it says ive reached frame rate limit but ive never had this issue before?

[sly frigate]

Good evening for 2 days impossible to play ranked we get stuck in scrum the game does not start. Has there been a problem since the update?

[vocal pawn]

I've heard a few EU people having this experience. It is always best to have crossplay on (if you are on console) as well as making sure to reset the que if it reaches 10 minutes. The best bet if it is some bug to contact #game-support

[honest salmon]

Anyone else have a problem with Fragpunk on Xbox crashing every 3ish matches

[gleaming tapir]

Question

[gleaming tapir]

No why

[vocal pawn]

what's up?

[vocal pawn]

I have not personally, I would reach out to #game-support

[gleaming tapir]

Do you still get a penalty if you're an a match in frag punk if your power goes out

[vocal pawn]

unfortunately yes.

However, if you are not one to typically leave matches then it really will not have a huge effect in you in the long run.

[gleaming tapir]

Thx to God I wasn't in a match

[tall tundra]

Hi my friends on Xbox and he doesn’t know how to claim the pinball pranks pack.Xbox says claim in game but he can’t find it. is that a limited time claim?

[vocal pawn]

It is a temporary kind of thing- like you can use it for a time but can't change it. Once you don't have gamepass or during the next cycle it will leave your inventory. You can equip the skin in the arsenal.

[tall tundra]

Awesome thank you so much

[vocal pawn]

of course! That is what we are here for

[rotund adder]

Guy idk if this is a stupid question but how do I get this in my private dms do I have to add someone or smt

[vocal pawn]

It is sent out randomly. You have to have dms enabled.

[rotund adder]

How do I do that do yk

[vocal pawn]

You can see if you have them on by going to settings > content & social

[rotund adder]

So could it js be I haven’t been DM yet

[vocal pawn]

yeah, I believe they are just randomly being sent out in phases until June.

[rotund adder]

Ok thank you guys so much i appreciate you so much 🙏

[limpid coyote]

What is the fastest/most efficient way to earn experience for the season pass? I want that skin at the end of the pass and need to get their quick lol.

[minor nimbus]

Ranked match

I’m tier 27 so if I don’t buy ultimate pass it’ll take me 3 ranks if I cap out my exp every week

[pseudo arch]

Where do we go too see calamity secret message when she sends it.

[limpid coyote]

@minor nimbus there is not a cap on xp if you have the pass,?

[stoic cradle]

it's a DM.

[pseudo arch]

@stoic cradle thank you for the info.

[silk sundial]

no acces

[regal cosmos]

Forwarded to the helpers, thank you

[silk sundial]

wha

[peak bramble]

done

[regal cosmos]

Fixed

[silk sundial]

k

[silk sundial]

okie okie sanky you fery muchie

[minor nimbus]

There is a cap on xp you see it in the missions area

[pseudo arch]

What If we didn't get a calamity code like everyone else.

[limpid coyote]

@pseudo arch you will, it will come later. Not everyone gets one right away

IF ANYONE IS WONDERING ABOUT THE CODE NOT BEING IN YOUR MESSAGE. YOU WILL GET IT, JUST GIVE IT SOME TIME.

[fringe sandal]

What calamity code?

[regal cosmos]

Your own individual ''redemption code'' to redeem in the game, for a better understanding you can see it in #🦇darkest-hour

[fringe sandal]

So how do I connect my discord to fragpunk onXbox? I looked at the screenshots and I don't have the discord icon on my home page anywhere

Also why can't I change my screen safe zone?

[fringe sandal]

Hello...?

[stoic cradle]

Info is here #in-game-binding all in the picture

[fringe sandal]

I already said I looked at it and there isn't a discord icon to click

[stoic bone]

yall we r NOT finding any match do yall have the same issue?? and we r full stack

[sacred rose]

full stacks can only go up against full stacks, so depends if there are other full stacks queueing in the same rank range (in case it's ranked) or at the same time (in case it's unranked)

[tight flax]

I haven’t gotten the reshare calamity message and can’t figure it out I gotta be doin something wrong

[velvet belfry]

Please contact #game-support ❤️

[fringe sandal]

So now that I figured it out without help when do I get the calamity message

[velvet belfry]

if you havent gotten the message also contact #game-support please

[stoic bone]

The issue, we tried to match 30mins as a trio and thought oh okay maybe we just need to be full full.

[river viper]

Wich server you playing on?

[storm glacier]

When does the leaderboard resets??? I mean all the people that dont locked in since new Saison are on punkmaster an leaderboard pls Remove them. Normally I would be have the TOP 30 title this week. Now I have 140…

[waxen abyss]

Have we received rank rewards from last season?

[modest snow]

Yes any rank rewards from last season have been delivered already

[modest snow]

The leaderboard for this week has already reset from this weekend with new titles being awarded. As for the people who haven’t been reset yet I do not know when they will be removed

[magic lichen]

How does ranked matchmaking work?
I am platinum after season reset.
Playing in Singapore server.
Been queuing for an hour and yet can’t find a match?
I have the cross play turned on as well

[velvet belfry]

Depending on your server, people might not be conecting, try going to a diferent server, or restarting after every 5 to 10 minutes

[snow knot]

apac servers r just dead af tbh, rarely ever got games there when i try to play w my friend so we always go on eu

[magic lichen]

Fair.
Thanks folks

[arctic solstice]

am i able to post videos for help here?

[velvet belfry]

you should as long as its helpwith the game, but if its like a bug or game not opening, etc. Please contact #game-support

[arctic solstice]

alright thank you

[reef plover]

i have a problem, i can’t find a ranked game at all with my 3 other friends even tho we are all plat 3 and 4.

last season it was working fine but since new update its not anymore

[wraith mica]

Okay question again so my buddy just played his placements and is plat 4 and me and my buddy are diamond but it still won’t let us play ranked with him is there a reason why?

[tawny sandal]

Hi can anyone help me understand the darkest hours event thing? I don't understand what it means by "check your private messages". Like what private messages? How do I get to these private messages? And what does it mean when it says to use the in-game code first before I send it to anyone? Sorry I don't really use discord that often and I'm on mobile so Im a bit confused. I've copied and pasted the exact event message that I'm referring to below. ⬇️
"Walk Through the Darkest Hours Together! Calamity has something to tell you. Check your private message right away!

Forward the message from Calamity to your friends and send the screenshot to https://discord.com/channels/1242297152970166282/1506511501937348710 before June 5 for a chance to win 1000 Frag Coins!

*Note: Use the in-game code in your private message first before sharing it."

So to summarize, how do I get to that message with the code and then where in-game do I use the code before sharing it. Thanks

[vocal pawn]

It is random, the in game code with be put in “redemption code” when you tab into the option to see settings in game. You can reach out to #game-support

[tawdry lava]

How can I change my age pls

[velvet belfry]

having birthdays?

[tawdry lava]

Yes

[velvet belfry]

glad to help

[brisk quail]

legendary response

[tawdry lava]

Really 😭

[brisk quail]

Easiest way is probably to contact support and request it to be changed. Dunno how fragpunk does it but they may request ID to verify the new D.O.B

[velvet belfry]

Best to do is contact #game-support if not, try the actual netease login

[tired cobalt]

chat what up, im new one question i love skins and stuff and the cosmetics in this game are crazy is there a way to get old skins

[shrewd crow]

Day 2 of asking @oak mantle to add ps5 kbm support 😔

[velvet belfry]

there was recently an event where you can get old skins, so be on the lookout for those

[stoic cradle]

please write in #game-suggestions

[shrewd crow]

Okay

I’ll continue my streak there

[stoic cradle]

just once is fine

[tired cobalt]

How recent we talkin?

[stoic cradle]

thank you!

[velvet belfry]

like for the anniversary recent

[tired cobalt]

Extremely unfortunate timing on my end I guess. Thx tho!!

[tawny sandal]

Thank you, I understand what to do with the in-game code now but how do I even get the code. It says to "check your private messages", but I don't get how to do that. Thanks again for the help though, I really appreciate it!

[stoic cradle]

you'll get a notification when you have a private message

[stoic bone]

EU, the same issue today

[reef plover]

me and my friends cant find ranked games either even as full stack or 4 people or trios

[minor nimbus]

It’ll try placing yall in the same team comps 5 stack vs 5 stack you won’t be able to queue as a 4 stack trios a bit harder but manageable your more likely to get games as a duo or trio

It’s not a finding people issue but trying to balance it issue

[reef plover]

it didn’t work as trio either, but it last season playing as 4 stack we found games all the time literally we had no problems at all, since that new season we can’t

[minor nimbus]

I will also point out the fact it is super sunny and hot atm so that may also e a reason

[heady linden]

hi i need help pls,I created a new account on Fragpunk, but it was linked to the same email address, and now it only shows me the new account and not my real one.

[vocal pawn]

You might have to contact #game-support

[median raptor]

Does anyone know how to help me im a pc player and when i load the game i can be in it for like a minute then it just closes

[heady linden]

they answer or no

[vocal pawn]

Not right away, but they do answer

[heady linden]

thanks you boss

[reef plover]

my game sometimes get stuck on loading screen after the match, i can hear the game working if i press ESC and see the mouse if i do but its infinite loading screen

[velvet belfry]

try veryfying the game files, uninstalling and installing the game again, if you on pc you can use other places to download like epic, xbox or steam and if none work please contact #game-support

[reef plover]

ty

[bleak grove]

When is the XP reset

[vocal pawn]

thursdays

[bleak grove]

Ok thanks

But that’s so long me want skins

[minor nimbus]

That’s tomorrow

[bleak grove]

So far I know

[minor nimbus]

You can do it man just 24 hours then 27 more tiers of skins

[bleak grove]

I just really want the last skin maybe I should grind rank

[minor nimbus]

If you have the ultimate pass you get some bonus tiers but if you play every reset and complete the req it’ll take 3 weeks and then you can enjoy the rest of the chapter with you pretty skins

[bleak grove]

Ya ya I know ult too much

Also why is there 2 counterfeit skins this season

[minor nimbus]

Wdym

Ohhh

[bleak grove]

There is 2

[minor nimbus]

Yeah I see what you mean

I mean that’s up to the devs it’s a rare skin you get earlier on so it’s just something for people to use

[bleak grove]

Ig but the final one is so much better

Personal opinion

[clever jay]

wheres everyone getting this sticker from 😞

[nova sky]

where can i get test servers?

[stoic cradle]

There aren’t any

[nova sky]

oh ok tyy

[rare brook]

twitch drops

[clever jay]

tyyy

[stiff dragon]

Honestly, I'm not having fun lately. Everyone treats me badly. There isn't a single game where someone doesn't say something to me.

[velvet belfry]

twitch drops, you can also get these

[crystal lion]

Sorry for that my teammates and the enemy team can be quite toxic. Forgive them upon my half.

Also you can mute chat all together in settings I forget which setting but it's there and I'm sorry that happens. My best advice is keep playing and have fun remember to take their words with grain of salt.

[crystal lion]

Which lancer is lifeguard sticker 🤔

[velvet belfry]

i think its a random girl if not it can be the new lancer

no one else has white hair

[crystal lion]

My thoughts exactly 🤔 or maybe a collab who knows🤔 we shall see I guess

[pure pasture]

So.. do the codes work for yall? I keep getting "not a functioning code" or smt like that

Help 🥲

[velvet belfry]

we don't have codes right now, if you talking about the codes in #code-sharing those are personal codes you can use to get some rewards

and help other get those rewards

[pure pasture]

Ohhhh so do those not function under the redemtion section?

[velvet belfry]

nope, they are for the free skin you can get once you invite friends. Gimme a sec and ill send a pic

[pure pasture]

Oops lol caps. The kis one?

[velvet belfry]

this one

[pure pasture]

🥲 i just said ok lol. But tysm 💕

[velvet belfry]

only if you are a new player below 15, u can use it and u can onlu use 1 code per account but send your code to multiple friends

[pure pasture]

[cyan epoch]

Who actually knows what’s going on with the pigment survival and can help me obtain some of the chest / rewards

[velvet belfry]

Maybe try #lfg-requests or #find-teammates

unlesss im miss understanding

[regal cosmos]

For the chests, reach wave 6, die and repeat 3 times per map for the rewards.

The mode itself, it's all rng and just picture a build you want and keep said cards in your inventory while scrapping everything else

[gentle fossil]

if you place 3 jaguar trap down in 1 spot, does it 3x damage?

[stoic cradle]

It’s three different traps so yes..

[gentle fossil]

thanks

[stoic cradle]

#main-chat

[cloud steppe]

No

Even if you put 6 traps, it still damages as 1

[gentle fossil]

oh?

[stoic cradle]

How

[cloud steppe]

Yea i main jaguar so i know 😁

[stoic cradle]

They are separate

[cloud steppe]

I tested it on a video on youtube that i removed lol.

[stoic cradle]

[cloud steppe]

look trust me, otherwise the lancer would be too OP and they would nerf him

[gentle fossil]

yeah the damage would be crazy

thank you jaguar main

[cloud steppe]

i used to be in the top 10 but after reset, couldnt keep it XD

[stoic cradle]

You can still put them close together to trigger again ig

[gentle fossil]

oh also i was wondering how you get the top x lancer title? do you just main that lancer and rank up with them?

[stoic cradle]

Yea

You get lancer pts

After matches

[cloud steppe]

You play with the lancer and according to how much skills you are actually using, you will gain points. When i say skill, i mean:

• Live wire
• Electric Avenue
• I can see for miles

Even if you lose the match, as long as you used skills and if they worked, you gain points

[gentle fossil]

so its just a matter of spam playing 1 lancer grinding to get those points?

[cloud steppe]

but you gain more points if the Live Wire is triggering. if it doesnt trigger, less points. (from experience lol)

yea basically you spam all the skills of that same lancer

[gentle fossil]

ah alr thanks. I played the other day with no69 windwalker or something and i thought they were god players but the guy was super toxic in vc and always left the team/left rounds afk when whatever team he was on was losing

[cloud steppe]

being a top lancer doesnt mean you are good. If you want my opinion, anything above top10 is average

im being super harsh but its kinda true

cause anyone can spam skills, it doesnt mean you are a good shooter

but there is a certain correlation between top lancer and being good

like you would assume hes good at using that certain lancer lol

[gentle fossil]

interesting, so how grindy is it to get the title?

is it a seasonal thing?

[cloud steppe]

i got top 80+ with only 3-4 days of play since new season. And I saw some people get top 20 with full day play cause they got time

and each day i played only 4-5 games MAX

[gentle fossil]

wow, I mean its not playing games thats grindy its just sitting in queue for 3 hours thats grindy 🤣

[cloud steppe]

but thats because jaguar is probably not widely used. You see the top scores are about 4000. If you compare to Calamity with something near 8000 score

[cloud steppe]

ah .... i get games within 2minutes

[gentle fossil]

damnnn, my goal would be something like a top nitro

yeah I play asia/oce and it takes a decent bit to find a game

[cloud steppe]

Look im not too sure about the Queue algorithm, but ive been told if you Queue 5 stack, it might get longer because the system needs to find another 5 stack to match you with. But if you queue solo, Chances of getting a game faster are higher

[cloud steppe]

as long as you keep playing, youll get it. if you stop, you cant climb up

[queen thunder]

Hello guys I just write in the wrong chat then i delete it and came here to write same things so I just want to ask some few Questions
First I love this game so much so I buy ultimate battle pass so how I can level battle pass fast cuz standard so slow🫤
Second question is there so many hackers or I just need to improve cuz I see so much aimbot players when they kill me and saw them replay 🙂‍↕️
Third can u guys give me your best advice or tips in the game that help u so much and wish that you know it in the beginning 🙂‍↔️
Forth Question is there and content of the game on YouTube? Cuz all content it’s so old like years or months and I don’t find someone explain all shard cards and all Lancers
Fifth how I can get the new knife ? I open so much orange capsules 😅 but I got nothing , I open 7 Egypt skin and still not have the skin 🥲💔

And that’s all thank for reading and helping hope this game be successful 🙏🏼🤍

[vocal pawn]

1. The battle pass has a weekly cap so it gives you an incentive to come back every week. It’s 200000 xp a week and it resets on Thursdays. Usually they lift the cap the last week of the season.

2. There are bots in the game so sometimes it’s that but if you suspect someone cheating just report them in game by using the ! That is by their name on the leaderboard

3. We have a whole forum dedicated to different lancers over in #1291938026074935378 and sometimes you can see some cool things in #general-videos

4. There are punk partners who post new stuff on YouTube. We can’t promote but if you search it you’ll find it.

5. It is chance. You have a .01% of opening a can and getting it at random and a 1% chance during the “guaranteed knife or ult materials”- it’s always easier to save the ultimate materials to buy the knife rather than banking on it coming out of a can

[light dirge]

Hello, I have a problem. I bought Fragpunk credits on the Xbox app, which are linked to my Steam account, and I still haven't received them. What should I do?

[vocal pawn]

Contact #game-support

[light dirge]

ok ty but where?

[queen thunder]

Thank you so much, this is incredibly helpful! I’m fairly new to the game (only have about 10 hours in) but I’m absolutely loving it. I mainly joined the Discord to connect with the community, make friends, and find people to party up with, especially since matchmaking can take quite a while sometimes. 🫤

I actually spent around $99.99 trying to get the new knife and the Egypt skin, but I ended up getting nothing. 😅 I’m still really confused about how the system works specifically how to properly open capsules, gather materials, and actually unlock the skins without relying purely on luck.

Your reply helped clear things up a bit, but I definitely still have a lot to learn about the game's systems. Thanks again for taking the time to explain all of this. Hope you have a great day 🤍

So Since matchmaking takes a long time, are there specific servers/regions or times of the day that are more active to find matches faster?
And Since I spent around $100 and got unlucky with the capsules, is there a pity system in the game where you are guaranteed a specific skin or enough ultimate materials after spending a certain amount?
Last thing As a beginner I love calamity cuz I can push and play aggressive cuz I can invincible and use the special ability E but which Lancers would you recommend I start playing to learn the game mechanics better?

[vocal pawn]

NA/EU servers are the most active ones and you’ll have better luck finding games there. There is a guarantee after a while to 100 ult materials and you’ll need 1000 to unlock one of the ultimate knifes. The current one will be here for a while so you’ll be able to get it more than likely before it leaves.

Playing any of the lancers is good. If you want to learn a bunch of different ones and see how the different cards can affect gameplay I always like playing chaos clash because it’ll give you a random gun and lancer every round but there is nothing wrong with sticking with calamity if you are playing her well.

[queen thunder]

Ty so much 🤍✨🙏🏼 u help me a lot.

[versed night]

Sorry, but I don't know the game very well.(I've just started) Would someone be willing to help me?

[vocal pawn]

I’m at work right now, but some pointers I can give you is play chaos clash and it’ll give you random lancers and guns and kind of show you how the cards work and if you find one you like I’d play some standards. You can also check out #1291938026074935378

[versed night]

Ok ok thanks

[slim stream]

hey! we have tried to play with some friends but it keeps looking for a match and it's been 12 minutes over a over again. Do you know what's happening? }

[light dirge]

I bought credits for Fragpunk on the Xbox app and I still haven't received them, is that normal?

[minor nimbus]

contact #game-support regarding RMT’s as we cannot handle that here due to it being a ingame circumstance

[vocal pawn]

Follow the instructions to send an email in #game-support

[thorn inlet]

Hey guys, I'm having a problem with the game. When I start the 3rd or 4th round, the screen freezes and I can't move. Can someone help me, please?

[azure tapir]

Verify your game’s files through Steam, then relaunch the game.

[thorn inlet]

thank u

[civic kestrel]

Is there a bug going on right now? My last kill animations for my legendary equipment isn't going off

[vocal pawn]

Possibly you can always report it to #bug-feedback or #game-support

[civic kestrel]

Okay thank you so much!

[tiny hedge]

Does anyone know how to fix route flapping on PlayStation? My ping goes up to 1020 randomly in games and I can’t even play but I take bans for getting disconnected.

[azure tapir]

So…route flapping is data packets that transmit data with the size of null. This occurs when a router or modem goes from available to unavailable in a rapid amount of time. There’s a few troubleshooting steps to resolve this.

1. Simply power cycle your router and/or modem. A suggestion I would give is to use a battery backup or a power conditioner for all of your devices.
2. Check the NAT settings on your console. Set it to open or neutral in the console settings. (I’m not well versed in consoles, though.)
3. Contact your ISP. There may be a hub or a network connection that is sending packets with a null value.

[stoic cradle]

1 is best...

[fresh stump]

How much cash for ALL itens?

[stoic cradle]

60 dollars