#community-help
1 messages Ā· Page 23 of 1
We don't hunt player or encourage to do that
I am trying to ask a dev or moderator
If you have a problem about this go in #game-support
@azure tapir My game still crash š
Was it PC or Xbox? I canāt remember.
I hope thatās in the game, but anyways, best to use #game-support then. Apart from basic troubleshooting steps, thereās not much I can do.
ok thank you so much for your help and psychological support
Anytime! š
Is the registration for the tournament still open???? Thank you in advance
Ignore me I found the channel with the info sorry lol
so i have 2 accounts, one on xbox and one on pc. (had to bc my pc is 3hrs away and my sister uses it) but would i be able to switch accounts?? like log into the xbox acc on my pc? and vice versa so my sister can keep the acc she plays on
so the game has crossprogression. Meaniing you can have the same account on both accounts
like they merge
so i can log into an acc i made on xbox onto pc?
and how would i do that
On XBOX, go to settings, then privacy, scroll all the way to the bottom and it'll say "Link other platforms", click the settings box and it'll redirect you to a page where you can link your accounts
I believe it may be the same for PC as well
Hi, can someone help me? Maybe I'm doing something wrong.
I topped up my balance and wanted to gift a skin from the shop, but the amount doesn't seem to be deducted from my balance. I'm immediately redirected to the coin top-up page, where I'm prompted to top up again. However, instead of the actual price, it shows me the regular price in coins. What can i do?
Your gifting allowance is based on prior purchases
So you do not have enough to gift basically
but i have 2386 coins and the skin cost 1968 coins
So how the gifting works is it takes in account your total amount of coins bought over the lifetime of the game.
So say you bought 6000 coins and that's all you've ever bought. Your gifting "limit" is 3000 coins
ah thx
There's a bug that happened to me and my friends, if for some reason you're looking for a match and click on the "Scrimmage" button right before it find a match, you won't be able to join into the match even restarting the game. If it's a ranked one, you'll get a 32 ranked points penalty. I'm still waiting the support team to give back the ranked points, it looks like they won't give them back, so personally I recommend not to go to the Scrimmage when looking for a ranked game until they fix that bug.
You can also report that bug in #bug-feedback as well. Bonus if you have any videos or can upload game log files. šš
Will do!, I already createad an ingame ticket as well
Thank you! š
Hey guys i need help with something
I had a question im top 100 on my hurricane but I canāt put the title in my name how do i need to wait till sunday
Why do I have Platinum 123 and ABC, but my teammate only has 1 2 3 and not a b and c? Why is it like this for me? Is it perhaps because I'm a new player?
Thatās a bug. #bug-feedback
That sucks because now I have to play way more ranged because I now have 1 2 3 and ABC and not just one two three.
Eh?
It's 1-5 and it's just a visual bug so doesn't actually effect anything for you
this is fair
for sure
no is there a way to either get into the right rank ques or anything like that shouldn't happen i get ace but PM???
or is it just Ls and try to scrape rp from now on? because i can hit leaderboards for kis no problem but actual ranked is like what the heck
And what did you learn? How can you get better? What did the PM do that you didnāt? What can you do to level up your game? Those are the questions you need to ask yourself. Then and only then will you climb. Good luck! šš
i don't like playing as if im already at risk of losing a rank that actually matters just because everyone else did
oh im climbing still its just-
nevermind
Oh well, okay
Hi, I'm having trouble logging in. When I try to log in, it says "loading" and then it goes back to the login screen.
And I can't play

Plis help
Is your console online? Double check to make sure it is, then restart the game.
Darn. Since Iām not well versed in consoles, best to use #game-support then.
Imma be real that guy don't belong to pm but I guess that's just me idk
Keep in mind he might q with a dia to trick the game so that's how he got into your lobby or super lucky (for him)
Shooters rely on CPU power to render the game in real time. If it is at 100%, it means that the CPU is at max capacity to render the game. You can adjust the voltage or cache speeds, but the best way to render the game is to upgrade your CPU.
please is there any updates on whenever this Xbox bug is gonna get patched because Iām sick and tired of not being able to play my favorite game because it keeps crashing in the middle of a ranked game luckily Iām not losing anything because of how many ranked protection cards I have for now but this is getting very old
Iāve been playing for a few hours and I went to load up another and I couldnāt so I restarted my game and now Iām stuck at the loading screen. I press login and nothing happensš
This happened to me earlier, I had to restart my xbox and then Fragpunk needed to update, after that I was able to get into the game.
Dose anyone know how to stop the game from randomly sending me to my xbox home screen
currently there is a bug on xbox that makes the game crash, but they said they are working on fixing it
got question, so I crashed twice in 2 separate games the other day and rejoined instantly but still got penalized. is there a way to challenge the ruling?
Email at #game-support and see what they can do about it.
When will the "hide and seek" (best mode in the game) will come back ?
React with ā
ļø if you want hide and seek back:
We can't react..
I donāt know, but you can use #game-suggestions and request the mode to return! (I would love it if it did.) š
anyone getting weird lag issues like it looks like on 0-50 fps both in lobby and in game? never had this issue?
i've checked cpu and gpu usage and they arent even stressing
i legit played yesterday evening without issues?
and now my game crashed
welp i fixed it for now
weird tho
thats a lie it keeps doing it momentarily
for some reason fps is all the way at 200 when i have fps limit of 90 wht is goin on
NVidia GPU?
nope
i legit played about ten hours ago no issues now for some reason im at 150 fps and the game is bearly running when i have the in setting fps limiter on 90
Hmmā¦double check your settings. There was an update to Windows 11 earlier this week addressing memory dump issues, but other than that, best to use #game-support .
i did nothings changed in there idk
Anyone know what could be casing my game to crash every time we enter the card phase? im on pc and run the game with no problems other than the crashing that just stared happening out of nowhere.
Hmmā¦are there any background apps open? Any updates that are running?
only discord
no updates
Not even drivers for keyboard and mouse? š¤
Yes. System slowdown can occur when something in the background, like a software update or driver update, is causing other programs to run slower than normal, or even crash the program that is open in the foreground. The keyboard and mouse is one, but double check other programs to see if there are any driver updates that are running in the background. You can do that in the Task Manager window.
yeah i dont have keyboard and mouse software, just looked through task manager and i only really see stuff that should be there like the AMD stuff, antimalware, and windows things
Third party anti malware?
I never downloaded any
Hmmā¦Iād say to contact #game-support then. Iām not entirely sure whatās going on. š
Alright thanks for trying to help I appreciate it š
Anytime, and sorry I couldnāt be of much help.
Oh okay thank you. I was so confused on what happened.
Does anyone know the requirements to enter the creators program?

If you want to become a content creator partner you can apply via the website and you may gain access to early builds of new updates if you are accepted
I already did it but I don't see a response, that's why I'm asking if there are any special requirements š
Mmmm if u did then just wait for an answer, the team will get back to you as soon as they can
???
Youāll need to play one game (the mode doesnāt matter) and win one game for the imp to unlock.
no i already unlocked it but it got deactivated randomly
Did you disconnect navigating the menus?
It's a question about the tourney, do they choose randomly teams cuz i made one like the first day of signing and its not there
It's shows winter sharing but it won't let me open it what is winter sharing?
hi.. does anyone know why my snowy gift purchase isint working?? it says rewards may be delayed after purchase complete.. and then please wait and when i press confirm it literally goes away (sorry for long message)
How do I get this gun skin? It just says ranked reward. Or i canāt get it anymore?
Itās probably because itās so new
That is a ranked reward from not last season but one before
ohh is that why? because my friend says it works for her, iām playing on xbox website so idk
Okay thank you
Same is happening for me Iām on the series X and when I go to purchase itās says itās not available
Same for me š«¤
OKAY so i knew it wasnāt just me, my friend is on ps5 and says you can do like card payment i dont know!! maybe devs will fix it?
Hopefully they fix it before the event finishes cause it will suck to miss out on the basically free coins
especially the free 1000 :( that literally sucks omgg
Yeah for only 0.99$ itās really sucks to miss out on the 1000
it could just be because itās so like .. fresh ? so itās bugging
Yeah the console build has always had a couple of day one bugs upon event and season releases but they always get fixed quickly
okay thatās good to hear, thank you so much !! šš»
Yeah Iām thinking by later tomorrow it should be running fine
Please use #lfg-requests #find-teammates
@wet onyx It says the channel is unavailable?
Hii I need help with this new event tab where it shows 'not bound' for me, the QR code directs me to the event page but there is no binding options :/
the page with invite your friends? if so, you have to copy the link or send the QR code to a friend or try your luck here in the server. you can send it in > #code-sharing
tyyy <3
I tried buying the snow pass on console and it keeps saying not available
Devs have worked on a patch, will be fixed soon. Keep an eye for an update.
How do you use the limited fragpunk coins or do we have to wait for the next update to use tham ?
Same
It's acting like it isn't available in the Store, maybe Microsoft hasn't hit the button yet.
Hay Sorry for being annoying about this but how do you use the limited fragpunk coins?
I'm not on the camp leaders' channel.
Camp leader?
sorry,
championship
?
Isn't there a Discord channel here for the team leaders who are participating in the championship?
I'm taking about the event ones
no access
?
I don't know How to use tham
Ok I was scared if it took my coins because It didn't give me the option to use tham sorry about that
Thanks :>
It will take them automatically Iām pretty sure
I donāt think you can choose which coins to use, since these ones are limited it would make sense they would use that one first if that makes sense
Ok thanks for explaining
no acess
It met be you don't have the Permissions to get in
All team leaders should have access
Did you provide your highest rank?
And are you seeded on the website
Yes, I've informed them and I am listed. If you want to check, my team is Flux Gaming.
Do you have access to the #āļøsnowstorm-arena-lobby ?
yes
What about the #āļøsnowstorm-leader-lobby ?
no acess
That's okay. You can use the arena lobby to schedule matches, then. You can ping the other team's captain (or any other member of the opposing team) to schedule matches.
okay thanks
Is there any updates on the pass not working???
No - devs on it
Thanks for the update!!!
Should see an update on console soon
Anyone not able to buy the upgrade for the winter battle pass?
yes
please see above
Is the free weekend ranked protection supposed to prevent losing points for 3 regular ranked matches? I think I got one prevention, now it's using my cards. I'm in gold, so not playing advanced
Yes, for lower ranks the rank is protected up to 3 times
Does anyone know why itās not letting me buy the snowy battle pass
They said it should be fixed soon
Hi, can anyone tell me how to get the plasma skin for the Discipline weapon?
Ohh ok thank you sm
Ofcc
Thatās the neat part, you canāt
unable to purchase anymore
Hmm, it only worked once for me today, then stopped
Wow, sorry to hear that. If you're still having issues I would contact #game-support, and see what they are able to do for you. 
I figured it out. I wasnt within the hours for some of those matches! I didnt notice the hours restriction at all. I'm new to playing ranked. Thanks
š¤£
Does anyone know why I canāt unlock the snowy gift š¤, keeps telling me āThis product cannot be purchasedā
Nvm I scrolled up š¤¦āāļø
devs are aware of the issue and are currently working on a fix, there will be an update pushed out as soon as possible
Thx
Is serket a decent lancer for higher ranks, cause I feel like her abilities are very situational
Any lancer can be viable in the right players hands
I cant speak to higher ranks, but I find her generally a decent Lancer. I like the tornado ability, especially on offense
Again completely determines on the player yes some lancers are weaker however a lancer and its abilities in the hands of someone who knows how to use them can be extremely deadly
is there any update on the Snowy Gift bug yet? Have they released the fix for it yet? or no?
I don't think so
Hello everyone, stuck on toy 1-6 any lifehacks?
If you want your cookies to stay soft after they cool, you have to underbake them.
also
Super glue with baking soda to repair plastic.
So I'm on xbox but I can't buy the new snowy gifts dose anyone know a work around for that so I can or should I just install an reinstall it
do you mean the snowy battlepass? there is a bug with that one
yeah, in that case there is a bug, so just give the dev team some time please, they are trying to work on it
Ok I was just checking because I was wondering about it
Yeah having same issue Iām presuming says please wait while we process your purchase this may take a minute ?
Yeah it's happened before but I just wanted to ask an check just incase I was the only one
Yeah no Iāve got the same issue I really want this too itās only 99p š
is anyone having problems with opening fragpunk at all š
Console or are you in pc?
is the christmas battle pass open to buy?
if u on xbox there is an issue right now
does anyone know what these challenges mean and how to do them?
i think those are from buyhing the skin weapons
and the stickers come from doing the missions/the whole collabd bundle
if i cannot use the wheel anymore does that mean i can only get that sticker by buying the bundle?
most likely
check the shop and go to itrems and see if there is anyh way to buy the satickers
i dont get the 200 coin challenges tho,what are the snake spot items?
lemme check real quick
just lemme get out of game
alr
ok so for the snake spot is anything that includes this particular character
and yes, the only wya tog et the last sticker is in the bundle
dont tell me the only way to get that snake is from also the bundle
ym sry but thats bs...
in what world did the devs think it was a good idea to spend 3100 for 600
nah np not mad just really really suprised
true
Console! but I just tried again now and itās working
LESGOOO
Did it just suddenly start working? Or was there an update iāve missed? Because mines still bugged
Any update on the snowy gift? Itās still bugged for me
Devs are aware of the issue and are working to push out a fix as soon as possible
Any fix ?
Had that same issue
Hopefully a fix comes soon
amen
Amen
das crazy
some people just uninstall and installed and its supposed to fix it
but ngl, people might be sleeping

still sad
stop the queue, and requeue
I have :D_ _
10mins on singapore
10mins on tokyo
and now 20mins on auto
Any news on the snow pass yet???
when we get news will let you guys know, but also be on the lookout for new updates
Snow pass?..
Sucks because I sank so much time and $$$ into fragpunk and I just feel like a complete idiot for not ending the task completely before starting the game.
I already send a very apologetic message to the support email but I doubt itāll get me unbanned. I feel like an absolute fool so I completely removed all mods off my PC and have now vowed to never alter another game again fml.
If anyone has any helpful suggestions to maybe get this cleared up or at least lessen the ban for like a month and not 10 years. This was genuinely just a dumb mistake on my part and I feel completely devastated
lol
cant help you my dude
i can only say, lol
the onlylogical thing i can think of
is
Thatās alright. I just donāt wanna upset the Devs and I wanna keep playing the game too! And Iād rather keep my account that I started when the game came out
Yeah I did that. Fingers crossed
other than that, yeah theres nothing else
give em time, let them review and when/if they have a veridict, they'll contact you
other than that
good luck
Thank you for the positive feedback, I really hope it clears up.
hi, does anyone know how to activate the old battle passes?
I'm pretty new here, but saw that one can toggle older seasons, so i bought myself the battle pass (since it was written that only premium or ultimate could activate this)
i thought to myself fair, but now i can't manage to activate it
I think you had to own them previously to activate them
aah, that sucks :/
thanks :D
can you somehow buy them retroactively?
i'd also buy them twice, if i just could
I don't think so I think you had to have the premium or ultimate version of that pass to go back to it
ok, then thanks again
i'll just hope that they allow you to buy old passes at some point ^^
No problem and I don't think they will add that because of the system they have now with thr premium and ultimate
thats correct, if u didnt b uy the bp before hand, you cant buy them now
as well as if you bought it and want to upgrade it but its one that already passed, u cant

if u want, try adding it as a suggestion
why though
like they could give you a late fee, but i'd be happy to spend more to get this
that i do not know, so try to add it as a sugestion 
will do
thanks for all the support here :)
thank you again ^^
the snowy gift thing for the snowy bp says its no longer available ... ? at least it does for me on the xbox?
do i have to look for it in the store itself??
there is an issue corrently, the dev team is looking into it so please be patient
just stay on the lookout for announcements as well as updates in game
ty
ah, no worries! thank you for the answer
i'll keep an eye out for announcements š«”
Hi! Thereās an issue with the Winter Sharing Season, the countdown is over but Iām not able to click it, is anyone else having this problem where it says āevent not yet openā
the one where you give the code to your friends or the winter pass?
do you by chance have a pic
i can click it, try also going to your activity
its a code you supposed to give in #code-sharing
if u wana share it here
if u still have problems go to #game-support ā or send an email to: Fragpunk@global.netease.com
do anyone know how to damage the first boss in the tung tung sahur mode because it looks like hes immune to my turrets
Are you trying to do it in easy mode?
I put a build in #playtimes-over-challenge for that game mode try that but I can also join you to help finish it (I can't do nightmare unfortunately)
isnt he supposed to be easy since its the first boss of the easiest difficulty
He is easy but you need a proper build for it and also keep conversations low in this chat so we do not flood this chat who needs help with tech stuff (by that I mean the #playtimes-over-challenge cuz that's the PvE one)
I get this error when I try to start the game.
no epic
but try steam to
but same
I downloaded it, but the missing part isn't being fixed.
ok i think you can verify files in epic too, try to search for that function
if i remember correctly, that file is external to fragpunk, cuz other games use it too
still try to verify integrity files and see if it fixes it
if not, maybe @azure tapir an help (?) they seem good with computers
Okay, I'm trying it now. Thank you.
Okay, I'm waiting, I want to play, but it's not happening.
yeah, they also doing tourney stuff so please be patient
cuz i dont wanna just send you a lik to a youtube vid and hope it works and mess up yoour pc

so we wait
Okay, thank you for your help.
Anyone else having trouble buying the snowy battle pass?
Been like that for days I think a fix is in the works
Alrighty :3
ā¼ļø
you need to get directx runtime
google can help you source this
have you restarted your pc, reinstalled?
fragpunk's official support can be contacted via the email here #game-support
should be able to help you if no one can here
quick info on the new gifting system, don't gift duplicate items, the compensation is NOT worth it, it's the same as duplicate items from the pop can prize pool, replaced with 788 glunite coins
I have a question does anybody know if the winter pass is available? For xbox
Yes
Thereās an issue atm the devs are working on it
@stoic cradle ok thank you very much
Guys why doesnāt my monthly subscription keep going away?
I have to keep paying it ? Like it doesnāt just do it by itself
Yeah it doesnāt renew
Its monthly so you have to do it yourself
Oh alright thought it would just take the money out every month but thank you for telling me
Yeah neither of the memberships are auto renew.
Understood thank you
do i have to purchase a sticker to complete this? or did i unluckily not get the third sticker
same issue here! did you find a fix?
How do I get the share code for the winter sharing season thing
you should see it on media info
activity > media info > winter sharing season
they still havenāt fixed itš
Try running the DirectX diagnostic tool. To do this:
-Right click on Start, then choose Run.
-In the dialogue box, type in "dxdiag" (without the quotations) and press Okay.
-In each of the tabs, scroll through all of the display, sound and input tabs. If one of them displays an error under the notes, note it down here for further diagnostics or click on the Help button.
That's why I put it in here because I need help on how to get the code
does anybody know how long it would take them to fix that?
Is the game crashing a lot for console this season or is it just me
No it's happening to me too
yea happens to me and my friend too
on xbox it still crashes a lot, the devs are working to fix the issue, so please be patient
Yes you need to buy those skins in order to finish that quest
Sad there still isn't a fix for the pass yet
it wonāt let me purchase the snowy battle pass on Xbox is this a bug or something with my Xbox?
Devs are aware of the issue and are working to push out a fix as soon as possible
We have been advised that the patch to fix the BP issue on xbox has been completed and is awaiting approval from Microsoft storefront to be released.
Very good!!!!
anyone who got into fragpunk creators, how long did you wait for a response? š„¹
is it possible to change the skin color of weapon charms & kill counters?
Weapon cosmetics (charm and kill counter) aren't customizable like that.
I see, thanks
has anybodyās game stuck at the login screen? i have already quit and rejoined but i canāt get past ts
yeah, but just give it some time and keep trying, it stalls a bit but lets you in
thank you.
is anyone else having trouble purchasing the snowy battlepass
We have been advised that the patch to fix the BP issue on xbox has been completed and is awaiting approval from Microsoft storefront to be released.
It says ānot boundā and a glitch with 100 fragpunks, I was able to get my share code but nothing after that
Is there any news when the fix will be approved
It should be within the next day or so
Hopefully
do i keep this forever or does it expires at the end of the season
Itās written « coupon for the premium battle passĀ Ā»
Forever I think unless it expires which I don't think it does but might be wrong
Thank you
@proven kiln How did it work with your voucher
forever
you can use it whenever you want
Do you think weekly challenges will come back? The game just doesnāt feel the same without them. Thatās how I used to finish the battle pass way faster.

When you buy the snowy gift do you get 1000 limited-time coins instantly AND the 1000 from the actual pass? Or is it only the thousand from the pass itself
You get them at the same time, 15 minutes playtime for each level. If you've unlocked some levels and then buy the 1 usd premium version all the previous levels will be given instantly
500 from the free option, 1.5k in the premium version if we count the free option with it
its what the text says
I don't rlly understand it
your gift allowance is based off coins you have bought in the game
So if I pressed purchase do I get the skin?
so if you bought 3000 coins, you can gift up to 1500
Oh
But I bought more than 4k but can't gift
Before this event release
Idk cuz I have all phantom bundle and more skins so yeah
OK if I can gift later can I gift with limited coins or no
not sure but dont think so
Alr ty for help

Sorry for bothering u but when I buy the 1$ offer in new event for 1k coins I can't on Xbox
yeah it's been patched and with xbox to push through an update
should be soon
OK thx
is there a channel here that posts redeem codes whenever they become available?
Itās usually pinned in main chat, but as of now, there is no codes to redeem.
ok bet thanks
help please
We answered that hours ago did we not???
when u draw and hit the 50 mark from legendary prize pull is it always just the material or can u pull the sword aswell?
u can pull it
but odds are very low
but not zero nice thanks lemme lock in 
Good luck! šš
You have a 1% chance to pull the weapon
They tell you
Guys i dont understand [kill chum once in shard clash with winderwalker]
You have to play Windwalker, and the opponent has to play Chum. During the game, you have to kill the enemy Chum.
is it possible to private your match history in frag? doesn't really feel good knowing all your matches are publicly available
Yeah you can in the settings
ok ive bn playing for weeks now and i still havent gotten a stocking whats the key ?
is there a way to turn off crossplay? i dont want to play against anything but PC players anymore
no
can you um guide me how to? settings then what?
setting>confidentiality and scroll down
does the bundle is still in the shop?
cause you was needing to buy some of the friendship bundle
pretty sure the last sticker is there
You're welcome
i only see the "set profile to public/friends only/private" in settings>privacy, is that it?
Yeah it that
you said you were unsure
better ask to more people then
i only have one where are the 2 others
mrc
Does anyone know when Xbox will be able to buy the snowy battle pass?
patch is with microsoft to update
should be soon
Thanks
youre able to claim 1000 with the free pass
why cant i see the penta kill effect with leonid rider's sword?
I have a question dose anyone on Xbox been crashing midd round
There currently a glitch on xbox that there working on fix so please be patient with them
Ok thank you
nvm its cuz for some reason u cant see it in training
Yeah I bought it and it says I own it but it shows everything is locked
usually you can see it, but you need to put in the setting training
1000 is the limit for your wishes you can earn more through other methods ^^
@polar rampart@lusty steeple@true nimbus@restive sluice
The patch for the BP issue has released, please restart your clients 
Ty
Will there be a weapon skin pack coming out soon?
in eu? das crazy
@lyric spindle stop abusing channel perms please
This channel is for help with the game
@neat cliff you can appeal via the email in #game-support
absurd.
there always have been, AT LEAST 30 cheaters in the top 1k
At least 100 in top 1000 lmfao
But there use to be bans every week now is a free range for cheaters it's starting to suck realy bad
Anyone having trouble getting the 1000 frag punk coins when buying snowy gift battle pass
You need to play to earn level
The shaders didnāt load properly. Take a look at driver updates, but more than likely, youāll need to reseat the GPU.
my game randomly crashes in duels, i play on ps5 slim and its getting annoying, its either it crashes at the hero selection of the duel, or mid duel, its annoying af rn, is there a solution?
thank you š
It means a string in the code had an infinite loop, causing a crash in the AC system. In order for that string to not crash (because it doesnāt have an end, it keeps looping), it has to stop the program and create a file dump. That file gets sent to the developers directly.
You can simply repair the client through Steam using their file verification system and it should resolve itself.
thank you!
Anytime! š
I not recive the temporal coins
when the friends skin pack leaves the shop, yes
Whassup with the ping jumping too 1000 my WiFi isnāt bad Iām just tryna rank grind man
try using wired
I am wired
Why is it that am an MVP in a match with a win and a 12/4 KD and still got -10points on my lancer even tho I just got 8k in lancer score?
But when I lost a match with 4/5 KD I got +24
how long does it take untill i get a respond on my ticket on EMAIL?
Can someone explain this to me?
yes
thx
So how the gifting works is it takes in account your total amount of coins bought over the lifetime of the game.
So say you bought 6000 coins and that's all you've ever bought. Your gifting "limit" is 3000 coins
Oh I was too late
@clear void view yourself in the club interface and click āmenuā, im not sure what it is on keyboard but its x on xbox, and then click disband/leave (ive never been in a club but i assume to leave the club is there too)
Depends. This is Christams week, and next week is the New Year, so it might be a while, but if the issues is important enough, they can respond quicker.
Good evening, it's been 9 days since I submitted a ticket in the game. I inquired about this via email and still haven't received a response. I'm someone who helps the South American server assemble teams, I was unfairly banned, and I just want this resolved by reviewing my matches and replays. Is there anyone I can talk to? I have a large community, and over 60 people helped me by trying to submit a ticket to support, but they haven't responded.
It might be a while, since it's Christmas and New Years. The only way to contact support is through #game-support or the email provided on console.
I can't log into the game. I've already mentioned this here 9 days ago and sent an email, but haven't received a response.
If you have been banned, you cannot log into the game. All I ask for is patience.
It's been 9 days since I sent an email to the game, and there were people with me on Discord. I was screen-sharing with my team when I was banned out of nowhere.
Everyone on the South American server knows me and is upset about this, and the game is taking too long to fix something so basic.
It's up to support to review this. There's nothing we can do on this end.
hey does anyone else have the "winter sharing seasons" as a unlocked new thing but says it's still locked saying event not open yet when clicked.
yes, try to view it through the activity tab instead
Thank you so much, that's been annoying me so bad
no problem!! it annoys me too, i always clear every notification and that ānewā is unclearable 
Xbox still crashing?
Ok Thank you
Who can I contact about this stupid disconnecting problem on Xbox and pc. I have lost so much RP due to people disconnecting in ranked matches. They can send in a patch for the snowy battlepass and other crap thatās not priority but canāt fix a problem with random ppl disconnecting multiple times during a match. How are you suppose to win when your down 1 or 2 players
If it's both Xbox and PC, it might be your network. Try some basic troubleshooting for your network device (router/modem), reset your network devices (or turning on airplane mode, then turning it on again), or contact your ISP and see if there is a problem on their end.
Itās not a network thing and itās not just me itās a community wide problem. I have the best internet available I run min 200 gigs a second
Well, I haven't heard or seen this as a widespread problem, but I'll keep an eye out for it.
Thatās sounds crazy to me that you havenāt heard about it or seen it. Especially when thereās multiple threads in this very server talking about it
Ja digga
Thatās just a couple I found off bat
The most I've heard about was the Xbox crashing issue, which is a hit-or-miss problem and graphic memory dump, but that's about it. Nothing within the two weeks, so š¤·āāļø
āCrashing issueā and disconnecting issues are the same thing
Hi, I bought a one-month membership and received a trial skin for the Weapon discipline, but I want to buy it now, though I can't find it when I search I'm looking at the weapon skins. Where can I buy the weapon skin?
No, they are not. One involves hardware. The other is network. Two separate things.
Bro. Obv you have no background on game development. I do. And disconnect from server and crashing are the exact same thing just worded differently.
The fact that you claim to know nothing about it tells me Iām having a conversation with the wrong person and you are in no way affiliated with bad guitar and cannot help me in any way. So thank you for your reply but Iām looking for someone who can give me a legitimate source
Go to their websites support page or go to twitter instead of asking for people on a discord server for tech support
?
Correct. Mods are not but please don't be rude to staff, thank you.
Thank you! I appreciate your help. š
Wasnāt trying to be rude. But for staff to claim thereās no such widespread problem. Iām sorry I thought this was a legitimate FragPunk server that had devs and support. It does say community help. And thatās what I was looking for. Itās incredibly frustrating losing RP due to ācrashingā and honestly even if they fix the issue theyāre not gonna give ppl back lost RP. They claim they wanna build the player count and grow but theyāre not focusing on issues that are priority.
Understandable but there are no devs here or in-game support - it's a community server. We can only offer community-led help, and advise to submit a support ticket via the email found in #game-support
@south olive codes go here #code-sharing thanks
Does this mean that the code is expired? if not what did i do wrong (merry christmas btw)
yep theyre expired
in-game event(s)
Thanks @stoic cradle
what to do?
If you could let us know what it says, we can help you
Please bring back that cool Pathojen skin I forgot the name of it but its the one where shes got like orange long hair š
#game-suggestions please, this channel is for community help
@wet onyx I need help knowing when its coming back.
We donāt know, could be in a month, could be never
Thank you for not being rude about it atleast.
Keep in mind it was a prize pool skin too, so pretty much āgamblingā to get it. I donāt know what the max price was for that pool specifically, but basically you paid small amounts for the first Pulls, and more and more the more pulls youād want to do. The skin had a very low chance of all the items within the pool (donāt know the exact %, but if itās the same as current pools it was 0.5%), so youād have to go in with the expectation to pay full price for the skin. If this is the same price as current pools (idk if/how much adjustments they made to prices compared to last pools), itās 6600 fragcoins for the skin (guaranteed), but you could get it earlier, yet you shouldnāt go in with the expectation that you will.
At this moment in time, not a single prize pool has returned yet, so we donāt know if they ever will. (Plasma Pool, Pathojen Pool, Phantom Fleet Pool, Flourish Pool, Speedrunner Pool, Corona Dragonslayer Pool all gave currently not returned)
Given the game is not even a year old yet Iād say the likelihood of any coming back any time soon is slim
Itās better for them to focus on new prize pools
Thank you @grand hollow for the info and thank you @stoic cradle I think?
Probably. Could be that they might expand on past prize pools though, adding new skins for other weapons to already popular sets (plasma, phantom fleet, for example) and in return making them more diluted and therefore expensive to get what you want to pull for.
Or adding new prize pools as a ā2nd volumeā for sets that wonāt include old ones.
All just speculations, but yeah, theyāre most likely just focusing on new things right now.
But then again, we got a Plasma Discipline trial too, theyāre trying to build a higher demand for it, so who knows
Yeah plasma coming back for that is interesting.
Lots of people wanting that back in wishlist as well looks like
Oh yeah, forgot Cyber Kismet, but that is one a lot of people like too. Could be that they might create a blackmarket specifically for prize pools too eventually (keeping the actual prize pool system to make it fair towards those who already spent on prize pools when they debuted) hence they werenāt included in the first black market. They mightāve looked for feedback during that black market to check for demand too, becuase a lot of people did expect prize pool items (specifically plasma discipline and cyber kismet) during it, and now we got a Plasma Discipline Trial, only time will tell ig
Can anyone tel me whxy is this? i dont have mutch time to play, but now i can play for a week and cant do the bp
Because thatās the way it is
It was changed to a cap this past patch
but why?
its so bad :c i have so little time to grind it and it only 35 days left
20 levels per week. 3 weeks to finish the battlepass
for you itāll be 2 weeks now
Which leaves you with 2 more weeks to get the extra goodies from the battlepass points shop
thanks for the math:D so if i can only play at friday and saturday night i will get it?
Yup! You should be able to get it within those two days
anyone elses game not letting them sign in?
whyyy me tooo
how dare fragpunk not let me spend time away from my family on christmas
servers may be down or under maintness
europe
now would be the perfect time to start getting through my game backlog...
I dOn'T wAnT to
Addressing this, seems like AWS is down, Steam though utilizes AWS, so steam players may have issues
i use epic, so anything about that?
That's as far as my knowledge goes, lol
@mystic hound use epic too
i believe it does
Yep, Epic down as well
Give it a try after some minutes, nothing to do from the player side
thanks
its just a log in outage
Epic Account Services - AuthenticationMajor Outage
Game Services - AuthenticationMajor Outage
It's more than that. Xbox, Playstation, Steam and EGS is down in the US. AWS and Cloudflare is down as well. 
very well timed for christmas
yeahhh
Check Brandonās message right above yours
Oke.thx so it down
Yeah all major platforms are currently having server issues
Epic Games is back online, feel free to launch Fragpunk again 
u should gift me since it's back
Let me tell you a secret..
Click on this channel : #wishlist and ask what you need/want!
do i need to put my ign too? haha
No need, just your wish!
the login page is still bugged
cant even get into the lobby
could someone ping me once its fixed? im trying from epic and its just stuck in login page
.
does anybody know how the card "fearless" works? idk what determines wether its activated at a certain time or not
#code-sharing don't spam in every channel ty
just this time
xdddd
@frigid cradle @ruby laurel
Is there a problem? I'm not in the top rankings even though I'm supposed to be first. @frigid cradle @ruby laurel
Last night I was number 1
check with #game-support
or wait a week and check again
I just bought ts and now thisš anybody know whats wrong?
Is creating a second Account to smurf allowed?
Restarting didnt workš
for this peak day thing....where do we see the milestone floors after we post a pic?
@proven kiln
then you might have to contact the game #game-support
#peakday look at the pin comments, it says all the information

OH I SEE, i was interpreting that msg wrong, its a fixed number not challenges to move up through floors
Thank you so much!
no problem, just dont forget toi post your picture with a small message! Only pic per user counts
will do thank you!
Requeu
how?
Cancel queue and start it againš
What rank are you/ you can always queue console and pc servers
pro
this a big problem
in asia nothing play fragpunk
bcs this
i got play server eqro
my ping there
110
Pro rank?š
solution
Never heard of thatš, uhm well considering your que is due to your server and no one playing on it that might just be an issue that cant be helped
yah
how ?
people play this server
how people play ?
ads in tiktok
Social Media
Iam saudi Arabia I have never seen him in my life except a saud playing it
this a big problem
never play fragpunk
anyway
i just sit with start game this
Write full answers pls:)
and cry
?
If u get master u join directly a game or the highest time to get in a match is like 5 min
you think i can get master?
How should I know?
It's still a dream for me
wow 64m
Hi, I have a question, does the game FragPunk support keyboard and mouse on PS5 when keyboard and mouse work on Xbox?
Try for yourself
@regal cosmos Why is it grey?
No clue, but you can still click it
Just drop the link in #code-sharing, And I'll click it for you
does anybody know how the card "fearless" works? idk what determines wether its activated at a certain time or not
Okay, thank you, I have
Hi! How can I get this skin?
Genuine question, why is there a cap on the amount of xp you can get in one week
The Justice melee weapon skin is an exclusive reward for players who qualify for and participate in the new player inspection system. It is not available through general purchase, codes, or events.
its a new update the devs pushed you can still gain the same amount prior to the update, its a new system they implemented
I see, thanks. Is there a way that I can apply for this?
Only Xbox support keyboard and mouse
No, itās offered to high ranked players on a case by case basis
Ok, thank you!
They need to offer that to console players too. Seeing that we consist of half the player base
So I'm on xbox and it won't let me get into the winter sharing season is it just a glitch or is it some that I shouldn't worry about
Is it just me or when u try to view weapon animations it doesnāt play or it takes multiple tries for it to work
Why do i get platinum and gold in my lobby's when im ace 2 i have lost so many points cuz of this im now ace 3 almost 4 idk what to do
anyone know when the best times to que in are in NA?
I usually see people on/talking durin 2 pm onwards. After 2pm, before 10 pm. But since its holidays, who knows
I see, ty! Also what timezone are those times for if you don't mind me asking?
I havent encountered the issue, sometimes it takes a bit but not like your issue. If you still encounter try, try verifying your files. Please contact game support in #game-support
So if for me its 10:00 pm, for you its <t:1766203200:t>
thanks broski, I'll try again tomorrow 
damn, the only thing i can think of is try to make a team. You can try doing a request in #find-teammates and/or #lfg-requests, See if anyone has your standards for competitive 
It should let you, but in case it doesnt even after many tries contact #game-support cuz this is the first time i heard that they problems accessing the link
for the winter sharing season event thing iāve binded netease to my acc and didnāt get the 100 fragpunk coins
U have to share the code with your friends and let them click the link so you get the 100 fragcoins
Did you also do that by chance?
no, i have no friends that play fragpunk sadly
Hi, what does the Prime Lancer title mean, and why do I have it?
Means youāre actively playing the game
You can share the link here #code-sharing
Iāll click on it for him too
Someone clicked for me ^^
Actually really damn good that one person can click on multiple, think Iāve clicked on like 20 links
Ohh I thought it was a one and done thing
Nope, some work and some donāt idk why. Some links just donāt load the screen needed for them to get their reward while some other users work
So it depends on who clicks it sorta
I clicked on a few they all seemed to work
chat when does the wishlist event end
Ended some hours ago, just waiting for them to take their time and announce the winners
So, how exactly are you meant to finish the hot zone seasonal quest if there is no hot zone in rotation?
I wonder if it counts to do a custom match. Maybe try it out. I think the intention was to play the limited time mode when it was out, so I'm surprised the challenges are still available, but maybe there's still a way to finish them
How did this work out
so i have the snowy battle pass and i bought it monday night and still havent gotten my rewards ( im also new to the game ) any help?
Did the purchase go through? And have you been onto the battlepass and collected the things?
yes to both it said it could take a while for me to get them when i bought it but was excpecting it to take this long lol
Iād recommend that you send an email to the support team over there and get it sorted for you. The email is located over at #game-support 
Did you try playing the game for more than 15 minutes?
I have like 8 hours on it maybe 10 now
Hi, I have a question about the currency/coin system in FragPunk.
I participated in the event where you receive rewards every 15 minutes of playtime.
I also bought the ā¬0.99 pack, which gave me 1000 Limited FragPunk Coins that must be spent within a certain time or they expire.
I used 990 of those coins to buy the Game Pass.
After completing the pass, I received the full amount back, but this time as normal coins.
Last season I did something similar, but around 500 normal coins still expired, which confused me.
š My question:
Can normal coins expire as well, or was that a bug or a season reset issue?
Iām worried that my coins might disappear again.
Thanks for any clarification š
Normal coins can't expire they are forever ā¾ļø as long as it's not gonna say a timer on the coins your good
Is it possible for Kismet Cyber āāSaint's skin to return?
im pretty sure event skins are gone for good once they go away
I could be totally wrong tho
I Need Exp šš
There's nothing you can do except waiting next week
We have no info on the return of ultimate skin
Even on the black market, prize pool wasn't included
I bought the battle pass, but there are no challnge.
Because they deleted them
why?
How are we going to level up?
By playing, they boosted the exp you get on each game
What do you mean?
Now there's a cap of 200k exp in a week and 1 game can easily give around 10k exp
so bad idea
Well nobody here are responsible of this so you can always tell you're opinion to the dev
Aren't you supposed to get 1000 limited time fragpunk coins when you buy the snowy pass? Because it didnt give that to me.
You need to finish it
Can we return it? so bad
Ohhh. Its one of those things. Alright thanks
They don't give it right away, the 1k is divided in the 20 level
You can always refund to Xbox ps or whatever you buyed it
They each have different refund method
I play a pc
there are no refunds
just so you know, once you have bought a pass, you can finish it after the season is finished
so there's no 'rush'
so bad idea battlepass
you earn xp from matches like a lot more, however since you've bought it you can also go back and do it after there are some seasonal challenges in the bp menu but the main way to gather it is through matches, there is a weekly limit of 200k xp which resets every thursday
Oh you can had no idea
Nice!
Hey @eternal solar I just saw this one. It looks like the shader cache is still loading in. I would suggest waiting for a couple of minutes, then press play.
Is there a way to fix fragpunk crashing on Xbox like it's always in the most important time ts crashes it's so annoying
Game didnt crash until after i hit login, this is probably a fix! I'll leave it for longer and tell u if it worked
Shader Cache Finished loading, crashed anyways. Its gotta be something else
RAM or GPU issue?
Brand new PC with updated drivers. Also its only for fragpunk
That's the website event go to #code-sharing and share the same link in that channel and if someone clicks on it you earn some temporarily fp coins (like a 100 or something)
thankyou was confusedš š
How can I remove the damage count?
There are so many numbers that the game has FPS drops...
In video settings you can remove dmg number count
Turn on simplification mode and it should be there
Out of genuine curiosity, when will rewards be distributed for the fragpunk wishlist and peakday events?
anyone who applied to the fragpunk content cretor program, knows when does one potentially get a response? 
i would guess youll only recieve a response if youve been successful
that makes sense, i was more so wondering if there was some time window, when the applications close, or anything š„°
When does the wishlist event end please??
it ended a few days ago
tbh i thought it ended the 26th like the pinned message says in #wishlist but i havent seen anything about them choosing winners yet
it did
winners will be picked until then
Just got a brand new pc cuz the other one had a critical failure, same issue persists. I think a new FP update might've broken compatibility with my hardware
Hi everyone!! My friend just got banned for cheating even though he doesnt use any cheat software? We contacted customer support with proof etc..Any ideas what else we can do?
hello, there is nothing else you can do, just wait for game support
Thank you!
They need to remove weekly cap off of battle pass
is there a way to know when the aus server is most active? iāve been queuing for 65 mins trying to find a ranked gameš«
does anyone know how to get the heartfelt friends snake lancer ornament ?
is it possible to use the limited currency without using frag coins?
Hi! I saw that Fragpunk released something called āLimited-Fragpunk coins,ā but Iām not sure how to use them. 
I want to buy the pass or some skins, but it doesnāt appear as a payment option. How can I use these coins?
It is possible, but if the item you're purchasing is more than the limited currency, the difference would be fragpunk coins. Does that make sense?
If you have limited currency in your inventory you should be able to click purchase on the item you want and it'll give you the option to use the limited currency or FragPunk coins.
Hmmā¦it might have? You can try to reinstall the game and see if the shaders cache correctly. My guess is that the hardware ID isnāt matching, which is causing the system to think itās a different GPU than what is installed.
Thanks for the help!
I have around 2000 Limited-Fragpunk coins, but when I try to purchase something the option to use them still doesnāt show up. It only shows the normal payment methods. Is there anything I need to activate or any specific section where I can use the limited coins? What can I do? š„¹
guys with the snowy battlepass am i supposed to get an additional 1k apart from whats in the battlepass
You get like 500 from the free version, an extra 1k from the premium version
Then its just the wording
I see, so whenever I purchase something, the game would first prioritize using my limited currency, and only use my fragpunk coins if I don't have enough?
It should give you the option to pick the limited currency, and yes if you didn't have enough, it would use the Fragpunk coins. It doesn't prioritize, you need to pick limited currency first.
I see
alr bet, tysm
When does the battle pass xp reset ?
Thursday
what is the best way to find a main lancer? i currently use nitro, but i have only seen a guide for the old lancers. i know i could use every one in a few games to see how i like them, but every lancer would require a different playstyle, and it would be hard to use new abilities at first
hi guys, i was wondering how we get the new christmas chum skin? sorry if i said this in the wrong channel :)
the reindeer skin
average queue time for ranked?
anyone play the toy front line mode? having trouble with pinball XD anyhelp
hello i cant find hot zone gameplay mode can anyone help
When you purchase something it should say in the middle how much of that free coins will be used
Very tiny like words but it should say something like
Limited coins used 1920 and normal FragPunk coins 0 (unless you don't have enough)
There is no specific section btw it's FragPunk coins meaning you can use it on anything you want
If you have enough
Well... depends what you prefer personally nitro is a good start as long as your creative with her you be fine and use all of her abilities. I play Counterfit cuz I can get early info or even trick people with audio,force em to shoot the clone,stun em and so on. Meta wise ixhel and windwalker is really good atm
It was a log in event its in the winter/coin event you can only claim it there in that specific date it says there (I believe Dec 27 so you can't claim it anymore)
#playtimes-over-challenge I put a build in here I'd you scroll up a bit that you could use
Personally since I'm not playing alone it's about 2/4 mins when I'm solo it can take some time
Mode is not available anymore
I'm assuming it's different for higher ranks then, i waited for 50+ mins twice, no luck
Ehhh tbf I'm punkmaster so....you gotta try q with someone much better or someone who's either higher your skill lvl or lower so you can look for more people

i see, tysm for the help
Let's add Turkish to the game.
Hi, can you tell me what the hot spot capture mode is in the battle pass?
hey guys can anyone help me with this "please close debugging tools" issue?
Hello,wanted to know if there's any updates on the skins coming after heartfelt friends!
How do I avoid getting matched with people like this
hey everyone. Was just wondering how to ( or where to ) post a clip and report someone hacking?
Thank you very much (:
What do you mean?
is there any way to play the hot zone gamemode for the battlepass missions currently?
Sadly no
dang
hi @hollow scarab please use #lfg-requests #find-teammates for recruitment
@crude finch Post your code here - https://discord.com/channels/1242297152970166282/1347367452031324192 Please 
is there a way to know how many minutes are left to reach the last toy's frontline objective?
Will the circus skins ever return?
we wont be certain whether it will return as the developers are not part of the server and we arent staff, so unless we are informed via a admin we wont be able to know
Hey, check out #lfg-requests or #find-teammates , I'm sure you'll find some friends soon š
how do i fix booting late to the game ( i'm playing on 90-100fps)
I keep getting kicked out of games into lobby,a lot of times while ym in ranked,does anyone know why that happends?
Is the game installed on an SSD and not a hard drive? I think that makes the biggest difference in load times but other hardware and available resources and internet may make a different as well
the ms is fine but when i load late to the game it's lags at first when i join and loads slower but after a bit it goes back smooth (sometimes i join after the first round end )
any idea on why I'm getting this error (This command requires a subscription.) on #profile ?
youre using the wrong bot
oops, thanks slay!
Does anyone know when the winners of wish list are going to be announced?
no, its not been announced.
Alright just making sure I didn't miss it lol. Thanks as always , Slay! xox
welcome - im sure they will event send something in #event-news or in the channel itself
How to get the justice melee skin for the striker
Not sure if this is where we ask questions
But how long is the āLeonid riderā lottery here for?
I canāt seem to find a date to when it ends but wanna make sure
hello i won the ultimate battle pass giveaway the other day whilst i was away celebrating new yearās eve and just got home now to put my code in but it says itās expired? i was so excited and nowhere mentioned an expiry date what do i doš„¹š
Can I get some help why does fragpunk keep crashing mid game for Xbox consoles
Not much we can do here, report it in #game-support
Please create a ticket in #feedback-desk , Thank you!
whatās this winter sharing season thing that says not out yet?
That's the event from the website you can click on link in #code-sharing to find it
ah ty
heyy guysss, can you return bundles you just bought? like a refund?... cuz i accidentally bought a skin (stickdrift) and didnt want it
Hey guys Iāve been having this problem where when I go to view a gun skin and try to see how it kills (those three icons on the left) it pops up and then goes off. I dont understand why it does that with any new guns in the shop. Iām running the game on ps5
For me it's also bugged gotta send that to #game-support
where is the path clown skin? It was literally on the advertised photo i thought she was coming back? First troll of 2026.
It said Jan 1st
will there be a future temporary fragpunk coin event for the next battlepass? i got enough coins to get the premium pass, which gave me 900 permanent coins, enough to buy the premium pass of the future. however, i did the math and it doesn't look like i'll be able to unlock the ultimate pass with just temporary coins, so i just wanted to see if there might be another event like this for next season
Well rn with all the event you can earn 2.5k free fp coins
oh really? i only got up to 2.4
i have 800 rn and i only see 100 more from snowy challenges and 600 more from advanced tree
i already finished the snowy pass to unlock premium pass
with 100 spare
what are all the places you get them
Bp, tree, login and share link
Let me open my game rq so I can show it
Well login wasn't in the number of day but was still on it
I don't remember how much it was but I've got it
1.5k from snowy bp
500 from the event quest
300 from the challenge
1k from the tree
There's way more then 2.5k nevermind 
theres only 500 from the free snowy bp
i counted it all up excluding login and it was 2.4k
what's the best way to get summer promises stickers so i can fuse them into the yellow one?
Events
Reedem items
That's pretty much it
Itās not letting me unlock the chum winter skin :(
Did I need to play on a specific day?
The one for login into the game?
Yeah :(
What it say when you try
When I press the login thing, it shows me that I completed all 10 days and thatās it
There's should be a button in the middle to claim, that how i did it personally
Oh yeah I think he missed
Ughhh didnāt know, where did it say that?
Pretty sure it was said in the small text
Dang that sucks :(
Not home rn I can't show
what is the name of the pack you can unlock them from? i can only find witch moon and basic packs, and i dont think either of those give them
Why do I keep getting platinum in my ace 1 lobby's that r on my team?
Those are the only ones available there's also a Chinese pack that's always available
Can someone explain why I opened ma game n found am muted for 24h
I played a ranked game they got me out of n got me back to it
They said got disconnected from serv
N got back in
But muted
chat mutes are for chat/voice violation, not disconnects
np

