community-help

[faint silo]

anyone else stuck on "accessing online services" just to get the error "cant connect to servers"?

[thick lichen]

Me

[faint silo]

great way to not get login bonuses

[thick lichen]

It's like I don't know if it's worth to play anymore cause of how I can't even login

[faint silo]

same thing, also just reinstalled it

[thick lichen]

Same

[gloomy root]

Guys where to do the verify thing

[olive yoke]

https://discord.com/channels/1242297152970166282/1337011570265428009

[grim steppe]

does this not work anymore

[karmic cave]

It should still be working as usual. Are you having trouble binding your account?

[inland flax]

Are you able to use keyboard on mouse on console? If yes is it ban able or no?

[sinful raptor]

how do you fix this issue

[loud bane]

Are you still not able to access the data of your old account when transferring cross progression!?

[grizzled cave]

You're able to play with MnK and no you're not getting banned for using them my friend

[grizzled cave]

Hi ProBenny2K,

We’re really sorry to hear you’re having trouble due to server issues. We’d like to look into this and help resolve it as soon as possible. To get started, could you kindly DM @coarse swift the following details?

• Your UID
• Are you using Ethernet or Wi-Fi to play?
• Your country or region
• A screenshot or video of the issue (if available)
• The model of your router

If any other players are also experiencing server issues, please feel free to DM @coarse swift with the same information. We’re working to get this addressed as quickly as we can.

[grizzled cave]

It doesn't happen at all cases but among all the cases of linking accounts (there are 3 or 4 ways it could go), one of which (where both of your platforms had a character before linking) has their data being removed iirc. And this part is still not delivered.

[loud bane]

Okay so I have to wait for update ?

[grizzled cave]

Well, my recommendation for you would be to reach out to #game-support via the email provided in the channel if you haven't done so already my friend. To get things started. And who knows maybe it's something they don't need to patch into the game maybe they'll just directly give your account all the loot you should have after you reach out to them. But probably we will wait

[loud bane]

Okay thank you

[real fern]

On Xbox does it keep switching you guys between game chat and discord? It only happens on fragpunk so

[keen willow]

I play on playstation, How do I link my progress to steam? Also, whenever I try to accept the EULA on the steam FragPunk store page, when I scroll down to the bottom, there is no accept button. Help? I may seriously be missing something, but would love some help. Thanks anyone!

[hybrid escarp]

Hi, go onto your neteast account and make sure you have your steam and ps5 linked

if you need more help id would read up on it on the website, if you already have an in game account you need to link it from the Privacy setting Via in game, and go to Privacy and scroll down to link other platforms and do it through there

[storm rapids]

FragPunk Official Website

[river sigil]

Hi so I accidentally backed out of creating a netease account on xbox and now I can't connect at all, I can't make an account, I tried on the website but there's no way to link to xbox

[storm rapids]

FragPunk Official Website

[river sigil]

There is no xbox option in bind account either

[hybrid escarp]

do you have a computer, you may have to do it there if that doesnt work, clear your browser Catche on your Xbox and that may help your situation

[river sigil]

There was still no way to connect xbox even on pc, clearing my cache didn't work

[harsh warren]

How when I click the #lookingfirngroupguide it just has me follow but I can’t see the posts?

[craggy wind]

Is it just me or does my shardpoints go to whoever requested me to give them up even though I pressed decline?

[hybrid escarp]

You can decline them taking it from you, if it does it again ususally someone else asked to take them just do the same

[craggy wind]

Even when I don’t accept or decline it gives up the shardpoints

[hybrid escarp]

It will give it to them, there is a small count down when they ask if you dont decline or accept it, it will give them to the person

[hybrid escarp]

Id make a ticket if you cant access or it just stops you from trying to linking #game-support

[wide belfry]

dont need help just wanted to share this since i cant in main

[hybrid escarp]

❤️

[umbral sedge]

Hi i got all the porcelain shards, did all the event quests, but in the end, I'm missing 100 shards to get the last skin that I didn't buy with it, is there a solution?

[hybrid escarp]

Ugh you can send in a support ticket You should have enough to get everything if you did everything but im not sure #game-support

[umbral sedge]

Okay thank you verry much

[hybrid escarp]

if you can provide pictures to help that would be great thank you

[hybrid escarp]

are there no bonuses that you can get I know there are some achievements that may give you the extra 100

[barren geyser]

yeh ash?

[plain meadow]

@barren geyser -

Win+R = msinfo32

Send me a screenshot of this

[civic badge]

wanted to ask about where i would go to inquire about beta items in the launch faq it says use in game support, and in game support says head here

[umbral sedge]

I checked, I have no way to get any more

[hybrid escarp]

if you were in the beta all your items would have been sent to you via game mail

[hybrid escarp]

sense porcelain was a Limited time even I think everything should still be earnable but you have just run out of time unfortunately

[civic badge]

gotcha i could have sworn i played it last year but maybe im wrong and never got around to it. TY for the help.

[hybrid escarp]

Np! if you feel you are missing things you are for sure you have feel free to put in a request and theyll get to it at the earliest they can #game-support

[civic badge]

cool sent one just in case ty for the help again

[hybrid escarp]

np!

[indigo python]

When me or my brother play together on Steam, it crashes for him by never completely loading. When we play seperately, he has no problem. He is in Mexico and I'm in Texas if that matters. Any idea how to resolve this? All the regular stuff has been done to try and fix (confirm file integ, update drivers, change graphics settings, etc).

[hybrid escarp]

I cant say what this is but it sounds like there may be something with issues connecting in the region to region I would send a Ticket in and if you guys are pplaying together

[hybrid escarp]

a video or a picture may help with being able to identify whats going on #game-support

[cosmic nimbus]

if im above level 20 can I still get the Kismet Cyan Racer skin somehow? Or no??

[hybrid escarp]

you can get it, the people you refer to the game need to be under level 15

[cosmic nimbus]

do I have to play with them? Or do they just redeem the code and thats that? Also, does it matter what platform they are on?

[hybrid escarp]

I dont believe you need to play with them and i'm not sure if they'd have to be on the same platform \

[hybrid escarp]

did you check your time limited events? and did you get the porc stuff from there?

[umbral sedge]

Yes i got everything ostensible about the limited time events

[rose cosmos]

Does anyone know how long it takes to get an answer from support via email, cause I play on PS5 and dont have a Support Button ingame?

[clear void]

If i want to start the game i get Error Code 2. Did someone encounter the same problem? I play via a cloud pc from Shadow PC. Thank you in advance.

[eternal parcel]

any new redeem codes?

[maiden sentinel]

Hey

[burnt pier]

If I remember right there where also shards in the weekly login, battle pass and some other events I have thousands more and have everything.

[grim steppe]

im on console so that may be why the option dont exist in game

[tawny parrot]

I’m on console and I’m unable to que in a ranked by myself, but when I with a stack I can.. anyone know how to fix? I’ve done all the generic resets.

[stoic cradle]

Is crossplay disabled?

[tawny parrot]

That was it…. Thankyou 😁😁

[stoic cradle]

Welcome

[open spruce]

this gotta be gold rank rating

[brisk prism]

Not Trying to be bad or stuff but i have use all my ultra cans 20 times and i have not got the buttefly knife yet HOW? some people got it after like 2 or 10

[agile lodge]

How do you view the previous battlepass?
I know when you go to the battlepass and click “Switch” you can see the chapters little banner but I cant view the items in it? And I have no idea if you’re even meant to but I figured I’d ask!!

[dapper galleon]

why can i only get 30 bro i need 36

whys this channel so dead

[jolly grail]

Sorry you had to wait 2 minutes! You can but the max amount for the entire event, and it seems you can’t even buy it right now :)!

[dapper galleon]

no prob and thank you

[jolly grail]

I think you can only view the past banners etc, uncertain about items but the ‘switch’ is how to view previous ones!

[azure tapir]

People don’t need help, I’m guessing.

[jolly grail]

It’s a probability base, some are lucky some aren’t, you’re able to buy it after 40 pulls I believe, I think it’s worth 100, I’m uncertain on this one

[brisk prism]

Bruh i a so unlucky but thanks

[azure tapir]

Ah, I completely missed that. I’m sorry. 😔

The limit is to prevent players from purchasing beyond their means, if I had to guess.

[dapper galleon]

so when i get more ill be able to purchase more?

[jolly grail]

I believe the max is what is offered to you

[lone pumice]

Been banned for 2 days now. Got banned for cheating even tho im not. It shouldnt take this long to get a reponse

[olive yoke]

https://discord.com/channels/1242297152970166282/1347036900917121055

[lone pumice]

I have sent 5 emails

[marble lance]

Did they fix the eero router thing with this hotfix

[broken olive]

Can anyone play the game? I'm still getting the login can't connect error thing

[dapper galleon]

so i cant get that 6 more in any way..?

[stoic cradle]

I’d suggest that sending five emails in two days is not going to be helpful with you getting a response

I imagine game support is busy and they will get in touch as soon as they can. Adding to the pile probably going to be counterproductive

[dapper galleon]

? why does it let me get only 30

[faint silo]

no idea still not working for me

[dapper galleon]

??

nvm i fixed it..

[faint silo]

so does anyone have a fix for this yet

[jolly grail]

#off-topic pinned messages!

[faint silo]

using a vpn or some other 3rd party software just so i can connect to a games server bruh

[shrewd owl]

How to get to the gambeling section from the main menu?

[stoic cradle]

Events tab

[shrewd owl]

You sure about that? @stoic cradle

Can't find it there anywhere

[azure tapir]

Try to go to Arsenal, then Bag, then click on your pop cans.

[shrewd owl]

Well what when I don't have any constellation cans? How do I just access that without any items?

[azure tapir]

Events > Limited Time > Constellation.

[shrewd owl]

Okay nevermind I found it apparently it's
Arsenal > Weapons > Axe > Constellation > Prize Pool

[faint silo]

for everyone also getting this error, my issua was having a strict nat type, getting it to moderate fixed it for me

[violet anvil]

Has anyone else had issues with audio where you dont hear enemies footsteps in duel ?

[winter dagger]

Try to change your output device and revert it second later

[sand sail]

Any active codes?

[olive yoke]

All active codes: #main-chat message

[sand sail]

Thanks’

[vocal dove]

Is anyone still experiencing psn network connection errors? I’m good, I’ve been trying to get my friends playin but they can’t login at all even though they have psn subs

[hollow wing]

I could’ve sworn ts happened to me earlier

[violet anvil]

Idk if its a bug or if u just cant hear them when they ads walk😂

[bitter dove]

can i link my xbox acc to pc steam and keep all my skins?

[hollow wing]

Lmaooo might just be that 😭

[hybrid escarp]

Yes, make sure whatever account you are using Currently you link Via in game. Settings > privacy> scroll down and it will say link account or a line > and link your Xbox or steam account through the game the website will give you detailed

[storm rapids]

FragPunk Official Website

[grizzled cave]

@unkempt mortar getafix himself once recommended trying this in video memory full instance with a good graphics card case once. I couldn't find his message but I recorded his log so credits to him if this works. Can you give this a go:

System > Advanced System Settings > Advanced (tab) > Performance - Settings > Advanced (tab) > Virtual Memory - Change > uncheck "automatically manage paging file sizes for all drives > custom size - enter this number in both boxes: 36864, click "set", click "ok", click "apply", restart PC

[icy haven]

I have a quiet walk on alt and if after running I start walking slowly, I change the tongue rotation, how can I fix this?

[azure tapir]

I'm presently updating my library, but I think you can set that in the settings. One moment.

[odd ledge]

guys am i crzy or can u only get 2 wild dawn sticker packs for free? that would mean u cant even get every sticker from the collection

im dying to get superb fuzzy feelings but i cant find any other packs i could get adn im worried i wont be able to get it before the seasons over

[vivid jewel]

hi all, i linked my steam account to xbox today and when asked what im playing on i thought it meant at the moment. i clicked xbox and lost all my data and such. is there anything i can do outside of reaching for support?

[grizzled cave]

Well support is your best bet my friend. It is unfortunate but if you can check the news tab on the website there should be a guide that leads you with this process step by step unfortunately you made the mistake of picking the wrong platform as your main account platform. Sadly we as discord team can't help you with that as it's beyond our reach

[storm rapids]

FragPunk Official Website

[vivid jewel]

yeh i saw it after. will look into those before llinking anything in the future as a brightside haha. thank you! will reach out, do you know about how long it takes for them to reach back out?

also do i contact them through the game or is there an email i can look for?

[grizzled cave]

Yeah it is very unfortunate my friend sorry that you're dealing with this, I wish they put that guide step by step prior to linking your account within the game instead unfortunately, customer support and us are completely separe people so we don't know what they do or when they do things until NetEase tells us what they've done and we share the information

[grizzled cave]

Yeap you can head to #game-support you'll find the email right there my friend. What I can say is it's gonna take a while probably

[vivid jewel]

RIP but it be what it be. thank you again for the help!

[grizzled cave]

Best of luck hopefully you'll get your stats and items back my friend

[dusk ocean]

i would like to change a skin that i buy in the game by a mistake, i accidently bought the wrong skin bundle

[hoary quail]

What do i do im having an issue with console. Unable to connect to server when I try to click login. This occurred after linking my netease account

[solemn sequoia]

Anyway to turn off Crossplay for ranked? Don't wanna play w console players on PC

[deep pasture]

Hi guys have a Doubt do you think Automatic Sprint should be on or off

[swift pelican]

Top left when you press “PLAY”

[swift pelican]

First of all they not gonna changes your skin 😭Second of all how do you manage to pull that mistake

[solemn sequoia]

That's only for Console, PC players don't have that option I'm pretty sure

[jolly grail]

99% they do, if you select the play button, you’ll be brought to the all games menu - top left says “cross play”,

If not settings will do

[solemn sequoia]

Nope, pretty sure only console players have that option

[jolly grail]

Still think it is lol but…

navigate to the "Online" menu in the in-game settings. Then, toggle the "Allow Cross-Platform Play" option off.

[atomic apex]

Everyone on console who updated their game tonight lost everything what's up?

[burnt pier]

Only 2 paks are availible for all the other sticker u have to gamble and combine them to get the other missing stickers.

[reef zealot]

Me and my partner both spent 50 on the game and lost it all

[atomic apex]

Bruh

[hot quest]

My girlfriend just logged into fragpunk on xbox and some random account is logged in now she also lost her main account that was level 52

[stoic cradle]

Update the client

[abstract forum]

I just logged in fragpunk and lost everything back to lvl1 I did nothing wrong on the game I'm from playstation Form this update

[stoic cradle]

Update the client

[delicate bluff]

im on the loading bay client, and when I press start game it says loading, the anti cheat starts and then it stops and it says start game again. What do i do?

[violet anvil]

Is there a way to bind account to discord on console

[limpid gulch]

not yet

[solemn sequoia]

That doesn't exist for PC, PC doesn't have an Online menu in the in-game settings

[winter hawk]

first time playing why cant i connect to server

[noble prairie]

The game went into PlayStation after the update, but the ping was still 200-300, the Ukraine region is not available in Europe, why?

[native cloud]

do we get back any cyber tickets we didnt use? or is all my money gone lol

[stone mango]

How do I level the first battle pass I've just finished the current one

[winter hawk]

redownloaded ima just uninstall

[stoic cradle]

Console?

[stone mango]

Yeah

[stoic cradle]

Will be available in season two

[violet anvil]

U use eero?

[stone mango]

So when seaon 2 is out I'll be able to get the chapter 1 pass?

[winter hawk]

yes

[delicate bluff]

im on the loading bay client, and when I press start game it says loading, the anti cheat starts and then it stops and it says start game again. What do i do?

[violet anvil]

U have to go into eero app and turn off advanced security home> security and privacy> network controls

[cosmic nimbus]

So this message I keep getting regarding "low video memory"....is that just a bug or something? My video card is more powerful than my sons but he isnt getting that message at all. If it matters we both have AMD cards

I know for sure that my pc has more vram than his and our settings are basically the same

[frozen saddle]

I use eero

[golden frost]

They say console updates but they don't sort out the network error problem.

[noble prairie]

The game is working, yes, but there is no server in Europe

[stoic cradle]

Weird

I played on EU hours ago 🙂

[noble prairie]

I'm a PlayStation player before that, the game didn't log in at all, now it has, but the ping is 200-300 and you can't select a server in Europe. I live in Ukraine

[stoic cradle]

There are Europe servers though

You can change the server on the play button from automatic

[noble prairie]

Yes, I understand that, there are only 3 servers available in the list, and for each ping 200 or more, auto selects one of these 3

[violet anvil]

I gave instructions above what to do if u get network error and you use eero 🙂

[turbid lava]

Hi, how can i disable cross platform feature?
I don't rly like to found diamonds console player in my punkmaster lobby lol

[weary locust]

I dont believe that you can, its build in the game.

You will always find diamonds in punkmasters sadly, its always been like this, since game came out 🙂

[turbid lava]

its ok if i found diamond, the problem is i found diamond playing on xbox, he wasn't able to do nothing

[wanton yew]

so what ive read is that if a new console player buys and completes the pass for this season, they should recieve battlepass from the prior season without the fragpunk coins. i still have yet to see the battlepass and im tier 61

[weary locust]

Ya.. that would be cross-play that you are looking for. Cross play allows consoles and pc to play together. I am not sure if that setting can be turned off

[weary locust]

You need to contact support then, their mail is listed in here #game-support

[stoic cradle]

Incorrect

You receive it in season 2

[wanton yew]

when is that?

[stoic cradle]

No date yet

[weary locust]

Thanks ❤️

[dark drum]

hi i need help. it keeps saying unable to connect to server

this is the message i get

[dire ibex]

When will Xbox be able to link to net ease 🫩

[upper portal]

Is there a way to unbind my game account from Discord?

[worldly kestrel]

Heyyy, is there any way to get rid of lucky vouchers or maybe convert them to the vouchers now? i have 2 cyber saint vouchers and i cant do anything with them :(

[minor orchid]

how do i bind my discord to the server

[jolly grail]

#in-game-binding

[minor orchid]

the discord isn’t showing up on xbox at all

can xbox not do it or what

[tiny cosmos]

Hello guys, my ps4 controller is not recognised ingame, but when i go to gamepad tester, everything works fine 😦 also other games.

[undone steeple]

Do I get demoted if I don't play the game in punk master?

[odd ledge]

That’s so dead !! So most f2ps can just never finish any exclusive sticker pack?

[stone glen]

Hey FragPunk support,

My first account got banned without a clear reason, so I switched to a completely new PC just in case. Now my new account on this new device is banned too. Can you please look into this?

Thanks.

[karmic cave]

Hi there, sorry to hear about your situation. As Discord moderators, we're limited in what we can do regarding bans. Please reach out to the game support team through #game-support. If you believe the ban was a mistake, there's also an email listed there that you can use to file an appeal

[stone glen]

I sent them email 3 weeks ago no response yet?

[karmic cave]

Unfortunately, that’s the only available way to appeal your ban. You’ll need to wait for a response, or try following up with another email

[hidden maple]

what does the porcelain points do?

[noble prairie]

What to do with ping 200-300 on PlayStation

[hidden maple]

how do i get there?

[karmic cave]

The events tab

[burnt pier]

U get sticker from lancer lvls, ranked, battle pass, the shop for anime ones and the bundle stickers how many more do u need most of it is f2p😉 I can't see them anymore

[hidden maple]

idk if im blind but i dont see it in there

[lone pumice]

Is there anything I can do while waiting for a gmail from the game support on getting unbanned? Its been 3 days with no response

[karmic cave]

I'm afraid not..

[hidden maple]

do i have to complete all the days before i see the shop or sum?

[karmic cave]

I don't think so.. Are you on console?

[hidden maple]

no pc

[karmic cave]

What do you see when you click on the events tab?

Feel free to upload a screenshot here

[hidden maple]

@karmic cave

[lone pumice]

it shouldnt take this long just to get a response

[split hamlet]

I logged in to my PS5 account on Steam, when I went back to play on the PS5 my account had nothing, does anyone know how to solve it?

[real fern]

What’s the price range for the celestial envoy?

[tepid jackal]

Hey guys, I have a wooting keyboard, and I wanted to know if Rappy Snappy, and SOCD is allowed in Fragpunk? In most games its allowed, just wanted to double check,.

[burnt pier]

Make a new account and play. I don't think they will unban anybody.

[lone pumice]

Is that ban evading tho?

[tame saffron]

Why is it a $50 lottery/rng game to get a lancer skin? Not a fan. Can we not just buy them out of the shop? Kind of a bummer, honestly.

[azure tapir]

It is, and it’s also against ToS. Do NOT do that.

[azure tapir]

I think it is not allowed.

[tepid jackal]

Will I just get banned straight away or kicked?

[azure tapir]

Probably, yes.

[lone pumice]

Well Ig game support needs to do there job and respond to emails. Its been 3 days and I havent even gotten a response

[tepid jackal]

Some people been waiting weeks.

[lone pumice]

Thats how games die then. If thats true this game will not last 6 months

[azure tapir]

We have no control over in game moderation. 😕

[tepid jackal]

I agree, that it is poor communication and support.

[tame saffron]

Tell them to hire me, I'll respond to tickets lol

[lone pumice]

If yall are the official discord for this game. Yall mods should have access to baning rules. Yall should at least have perms to do that.

[tame saffron]

This is kind of unrealistic, lol. That's too much responsibility on one group of people.

[burnt pier]

Ban is a Ban don't fool urself and having hopes to get unbanned it happened either for a reason or.... But no dev. will ever tell u anything .Look at all the other big games why should frag handle it differently.

[azure tapir]

On Discord, yes. In game? No.

[tepid jackal]

I agree but also disagree. Fair enough, but occasioanlly false bans do happen. In the event you need to appeal, it shouldnt take weeks for a response.

[lone pumice]

Yall should have perms look at appeals and respond to emails. Then yall should send it to a higher up and then they should make the final say so on it and either keep banned or unban the person.

[devout pasture]

Any mic issues on Xbox? Mic won’t unmute all settings are correct from what I see. Mic works in party chat and in game on other games I’m lvl 65 and it’s been a lonely ride never been able to talk lol

[azure tapir]

We don’t have communication with the dev team, though.

[lone pumice]

Well you should. To be fair, Whats yalls jobs as moderators if yall are not to do any account bans and unbans. If yalls job is to just keep the discord in check there isnt any need for 10 or more mods. 2 people can run that job

[devout pasture]

Or any suggestions?

[queen drum]

Just have a request this morning ive hopped in the game and all my stuff was gone my Level was lower than the last day and i need to chose a New name why is everything gone?

[azure tapir]

Having just two people in a server with 250,000 people is…oof…I don’t even want to imagine that amount of work. Still, there’s a lot more to it than what you see here. There’s still a ton of behind the scenes stuff that you don’t know (and may never know) that we do. Add in game moderation duties on top of that is stretching us way too thin, I think.

[azure tapir]

#game-support

[stoic cradle]

Thanks for your opinion

We do not have access to the game files, so no; we cannot assist with ban appeals.

[queen drum]

Is the Gamer id that with the #?

[stoic cradle]

Restart your game

[devout pasture]

@lone pumice thinks he’s on custom rust servers rip

[queen drum]

I did it twice or something and i deleted it and downloaded it again Same issue

[stoic cradle]

Are you on console?

[lone pumice]

Didn't realize there was that many people. Still 5-6 people can manage. Other games the mods in the discord manage the appeals. Since yall will give a faster response then the game devs.

[queen drum]

Yep

[stoic cradle]

Do you think we are trained to work out whether a player is cheating or not?

We do not have the capacity nor have the technical knowledge or ability to do that.

[devout pasture]

Have a great day guys lol 👋

[lone pumice]

No not currently yall said yall dont work with that stuff but that takes a week to learn. Isnt a hard consept

[stoic cradle]

Can you please DM @coarse swift on this particular issue - a screenshot and your game ID would be helpful.

[queen drum]

What Screenshot? From my empty acc or what Screenshot in specific?

[stoic cradle]

Yes your empty account - that it’s showing everything is reset so your profile will do

[azure tapir]

Also to note, outside of developers, bias is in play when normal people do ban appeals. What the devs see, with the tools that they have, we don’t have and it may skew results from the anticheat and create even more false bans and even have a worse anticheat system as a result. It’s best to have the developers and publishers do that then us mere mortals. 😅

[queen drum]

Ah ok thx will do it and is the id that with the # or my normal ingame Name?

[stoic cradle]

The one with the numbers

Stein will let you know if they need anything else

[lone pumice]

The tech they have can just be run off of a software that can tell if the person has a cheating software on the computer or not. Lets hope other people dont expereience getting false banned and have pretty much no way on getting unbanned. Since people are saying it can take up to weeks just to get a response on email.

[clear void]

If I link my net ease account after making progress on fragpunk will I lose the progress or will my account be fine?

[queen drum]

Ok problem is solved everything is back just deleted it again and downloaded it and boom everything back idk what it was but it was scary

[stoic cradle]

Pleased to hear that

[tiny cosmos]

Hello guys, my ps4 controller is not recognised ingame, but when i go to gamepad tester, everything works fine 😦 also other games.

[azure tapir]

PC?

[tiny cosmos]

Yes sorry for confusion

[clear void]

^^

[hybrid escarp]

no, your progress would remain however, you should link your account Via in game. Settings > privacy > scroll down Link other platforms

[azure tapir]

Is it recognized in the main menu? Double check the settings and make sure KBM isn’t on by default.

[clear void]

ty!!

[tiny cosmos]

How do i Change the setting for default? And no not even in the menu its works

[azure tapir]

I think it’s in Settings > General? I’m not at my computer at the moment, so I’ll have to get back to you on that. Sorry. 😕

[stoic cradle]

Have you enabled it on steam

Specifically for the game

[tiny cosmos]

So it worked in the first weeks without doing anything

[stoic cradle]

Well idk why it would suddenly stop working

Try changing to steam input

I’m using a PS5 controller on pc and still works

[tiny cosmos]

Ill take a look at that and @stoic cradle okay i try i hope it will work

[odd ledge]

I have a bit over half but I mostly care for the fuzzy feelings one,what are the “bundle stickers”? And the shop ones aren’t rly f2p if they cost the premium currency no?

[weak frost]

Errm so I’m no longer getting my membership coins anymore I’ve not had any for about 2 days ?

[noble prairie]

After the update, the game started, but there are 3 servers available, ping 200-300, Region of Ukraine, PlayStation platform what to do?

[dire ibex]

When will easebar work 🫩💔

[snow nimbus]

I sent an email about me being falsely banned around a month ago and still no response. Is there something else I can do?

[zenith coral]

anybody know why even tho i have restarted everything and have disabled and re enabled countless times, I still can't purchase coins for the skin I want? It keeps telling me I need to enable the steam overlay but I have

[karmic cave]

Could you try to launch Steam as admin?

[zenith coral]

did that

[karmic cave]

Have you tried enabling the overlay both globally and specifically for the game?

[zenith coral]

yes

[karmic cave]

Could you try disabling any other active overlays you have that may conflict with steam overlay?

For example: MSI Afterburner, Razer Cortex, Discord..

You may also wanna check if you have any pending update for steam

[tiny cosmos]

So sad i Never received my 10k glunite 😞

[viral furnace]

Any reason a game you just played doesn’t appear in history? It was regular shard clash

[hybrid escarp]

was that a twitch reward?

[true owl]

is there a way to disable crossplay?

[azure tapir]

Yes. On the Play screen, on the top left of the window, uncheck the Enable Crossplay option.

[true owl]

Do you have a screenshot cause I can not find it 😅

[azure tapir]

Not at the present moment, as I’m away from my computer. 😕

[wise radish]

Yes but only for console at the moment

[true owl]

will they change this?

[wise radish]

i hope so, it will be a pain if they can keep joining in ranked with pc

[crude parrot]

Is ranked cross platform?

[karmic cave]

Yes

[crude parrot]

alright thank you!

[jolly cipher]

What is a lancer you would appreciate being played more often. I’m still trying to find go to mains. So I wanted to know what people would appreciate that I should learn

[golden bridge]

Has playstation received the MnK update yet? 🙂

[flint wraith]

Nope literally just checked

[tired geode]

Is there a console discord to find a group?

[golden bridge]

smh :(((

[tired geode]

What update?

[karmic cave]

#lfg-guide Is used both by PC & Console players

[gray bloom]

can someone tell me how to delete those? is there a way to change the settings for keybinds?

[grizzled cave]

Keybinds are all in main menu > settings > keyboard my friend. But you can also just go to settings and press d and check what you wanna reset if you're not happy with what you got and then go to keyboard section and edit the keybinds as you desire

And for the markers, I'd say it's a slash? As it states there? It doesn't work for you my friend?

[gray bloom]

7 and shift + 7 (/) does not work, Numpad / (Divide) does also not work
Show/Hide Lineups is the only related key bind I could find in the settings under keyboard

[grizzled cave]

Hmmm which keybinds are you trying to change exactly? I'll try it too my friend

[gray bloom]

alright I found a workaround that works but it isn't very pretty

^ This is my keyboard layout (German - QWERTZ)
I switched the keyboard layout to QWERTY and hit the (- _) key which counts as /

There is no key that works on my native keyboard without that workaround

[grizzled cave]

Ahh that makes sense my friend. Sorry you had to deal with that, I guess the settings are only default to qwerty EN and it doesn't adapt to your own keyboard. So does everything work fine now?

[gray bloom]

well if I want to use those features I have to switch the keyboard layout all the time, I would still like custom key binds for all the Map training options in the future, not just Show/Hide Lineups as half of the features are not even usable for a lot of players, but it is fine for now

[grizzled cave]

In that case maybe you would prefer to write a suggestion in #old-game-suggestion or send an email to customer support via the email in #game-support my friend? Not sure if there's any other solution to your problem besides what you're doing right now and maybe if you reach out to devs they could add a keyboard layout option

[frail vortex]

People, I want to claim these rewards that I have had for 2 months in my Twitch inventory for fragpunk and it won't let me, and I have everything linked, can someone give me a solution, thanks

[sonic bridge]

Can't really fully help and only give some basic information, but there is an expiration date on twitch drops once claimed (normally when the campaign ends). And once they are claimed, they should be send to you via ingame mail (if you linked your accounts correctly). If you forget to claim them from the ingame mail, it could have happened that they have expired, as there is always an "valid for [insert days here]". The twitch drops have a 10 day valid counter, once its past that (if you recieved ingame mail, but never claimed the loot inside it) your out of luck and only thing to do is to try and contact support regarding this issue

[frail vortex]

I understand, my friend. I've got everything clear. I'll contact support. Thank you very much!

[viral furnace]

Do matches not appear in history if someone left? Had a 15-6 game my highest and it’s not showing in my career or history 😭

[grizzled cave]

No my friend whatever happens, your last 40 matches should show up in your game history. It's not related to one particular reason, even if you had a perfect win or an unfortunate loss, sometimes, every now and then a game doesn't show up in your history unfortunately. This does happen, and I've seen it happen to multiple users even though I myself have yet to encounter it. If by some chance, if you can remember it, find the match code and maybe contacted #game-support about it maybe they could help? If it was an important match for you? I did see one or two people also logging out and relogging which fixed their problem for them

[viral furnace]

Thank you and yes I have the match code luckily I screenshotted it

[grizzled cave]

Excellent! Then I would say reaching out to customer support about this. Best of luck to you my friend! And when you get your game history back with a record (hopefully) drop us some frags in #general-videos as well

[trim folio]

I emailed fragpunk cause of the network error and was wondering how long it would take for them to respond and fix it if they can

[grizzled cave]

Hello my friend, just to double check. Did you use the template our mod team is spreading the word of for this occasion?

Hi owen fr fr,

We’re really sorry to hear you’re having trouble with the network and login issues. We’re here to help! To get started with resolving this, could you please DM @coarse swift with the following details?

• Your UID
• Are you using Ethernet or Wi-Fi to play?
• Your country or region
• A screenshot of the login failure (if possible)
• The model of your router

If any other players are also facing this issue, please feel free to DM @coarse swift with the same information, and we’ll work on it together.

It should be something like this basically

If you haven't shared your email in this format, if you could kindly do it this way, it would much appreciated

[grizzled cave]

Oh also regarding response time, some users have seem to gotten their issues fixed regarding account linking and losing items etc. this network one is a peculiar one but seems like the team is locked in for all the feedback so hopefully sometime soon my friend. We can't give a definitive answer I'm afraid as discord team and customer support are two independent units and we don't work together

[sterile geyser]

We need mouse acceleration.please add that.

[grizzled cave]

That would be better off in #old-game-suggestion my friend, I've seen other entries about this as well iirc which would only increase the likelihood of this happening

[hidden maple]

okay im in events for the porcelain shop but idk where from now

okay where would i get to the shop for it

someone said there was a procelain store bc u get porcelain shards

[cosmic nimbus]

So I keep getting a message saying that im running low on vram from my graphics card and that I need to lower my settings. My son has a weaker graphics card than I do and he doesnt get that message at all. Were both on AMD cards, and we are both running the same settings. Is this just a bug or something? I dont ever seem to get any stuttering or artifacts or anything.

[hidden maple]

so what does porcelian points do?

ohh makes sense

[burnt pier]

It's not a store but u can buy skins and skin tickets with porcelain shards.

[hidden maple]

like in the regular shop?

[burnt pier]

Try to use the benchmark test under Grafik settings it shows all details including the GPU ram and vram

@hidden maple similar just look around it's one page with only porcelain skins. And u can spend ur shard's it's not under the shop it's in the events pages

[hidden maple]

ngl ive looked and looked and nothing remotly close to a shop on the events page

[burnt pier]

U see the picture if u scroll up in this chat from punisher. I will check on my PC later when home.

[cosmic nimbus]

I always get like 450-500 fps without any issues

[burnt pier]

How does the GPU and vram looks like did you exceed those?

[cosmic nimbus]

I dont remember what they said when I ran it last, Ill do it again soon and post a pic or something. Cant run it right this second

[burnt pier]

@hidden maple

[hidden maple]

So just complete all challenges

[burnt pier]

Maybe they changed it but in the past u could always access the button on the bottom right. Ur screenshot looked like an old patch

[delicate bluff]

does PC work for anyone? I tried Epic Games, Steam, Loading Bay, and Xbox App to try and even get FragPunk to open

[cosmic nimbus]

I dont know why the GPU load is reading so high if im at 3.3/5.2. Shouldnt it be around 60 something percent? Why is it reading 94? Also, this doesnt explain why im getting this message but my son isnt (my gpu is better than his and were on the same visual settings).

[burnt pier]

@cosmic nimbus CPU or different driver version/ settings could be the reason. What's ur son's CPU and GPU vs yours? The amd driver can also cause trouble as far as I know.

[cosmic nimbus]

@burnt pier
CPU: Mine - Ryzen 5 5600X // His - Ryzen 5 3600
GPU: Mine - Radeon 5600XT // His - RX 470

[burnt pier]

Just based on the cpu-gpu u should easy outperform him 6gb vs 4gb ram. Does he maybe run on minimalistic settings? Just for my interest why dont u use dx12?

Google "high gpu load on amd gpu" its also explained there why AMD have sometimes this issue. I switched back to Nvidia after i get dissapointed from the RX590 when it came out.

[unique galleon]

i need help loading into fragpunk it tells me "network error unable to connect to server" thats the reason for this

[drowsy ivy]

Do you have a eero router?

[solid egret]

How much coins for the full new draw

[stoic cradle]

6600

[maiden finch]

Hello, I have problem, when I quit the game it's not completely closed, my GPU is still running and steam status is Playing FragPunk, the only option I found is to Restart my Laptop after I quit game every time

[paper sky]

Is anyone still having problem with the network error and connection to server

[mossy python]

How do I do in game binding? There is seemingly no way to do it on Xbox @exotic flicker

[inland flax]

Will kismets invite friend skin become buyable or stay as an invite code only thing? Or do we not know yet?

[sinful crypt]

i am unable to log in to the game everytime i click the "login" button it just loads and says failed to login or something and puts me back to the log in menu. are the servers down or is this a me problem?

[dark pulsar]

how to do discord link

[jolly grail]

#in-game-binding

[jaunty umbra]

me pueden ayudar?

[wise radish]

Try restarting your wifi

[jaunty umbra]

i did

[gentle fractal]

i played on xbox and pc but xbox first how do i get my xbox account stuff on pc

i tried linking xbox and nothing happened did i overwrite my old account

[topaz light]

does anyone know how to unlock Elegant moment the ranked reward discipline skin?

[iron lance]

Hey, does anybody know how the battlepass works on console

[tame saffron]

Hi - I just logged back on today and noticed I received 5 MIN ranked ban, but have no idea why. Is anyone able to tell me where to find the reason for my ban? As far as I'm aware, I haven't done anything wrong lol.

[iron lance]

You probably logged out in match

[tame saffron]

I def didn't, though. I was at main lobby when I closed the game. I was in a party of 5, they started queue, but I exited the party and went to main before they loaded in.

[iron lance]

Idk then but you shouldn't really care about it it's just 5 mins and maybe -20 points

[tame saffron]

ig but i kinda care about my in game rep lol

[iron lance]

Same

[olive yoke]

Nope

[ionic flame]

i just got false banned where do i appeal

[olive yoke]

Email game support https://discord.com/channels/1242297152970166282/1347036900917121055

[fresh shoal]

hello

is any game moderator here i have request about purchasement

[jolly grail]

What’s your issue with the payments?

[fresh shoal]

i text you from pm

[jolly grail]

If it’s an issue that need private messages and shows information the public shouldn’t see go to #game-support and write them an email

Nvm @fresh shoal I’ve just seen you dm. No one is gonna let you buy previous event items because you missed it. Not how games work “/….

No one can help you out with that.

[fresh shoal]

:((

[hollow sphinx]

Am I the only one having extreme fps drops as of late? I go from 140+ to 80 fps all the time. It didn't use to be like this

[stoic cradle]

drivers updated?

[hollow sphinx]

Recently updated my driver, but this happened before the driver update. I've tried to reinstall the drivers, revert to older version, verify game files, boot in safe mode and only have steam and the game open, reinstalled the game, turned off overlays, but nothing has fixed it.

My graphics are on the lowest they can be (comp graphics), and my pc has no problem running the game on highest graphics.

[stoic cradle]

that is strange, maybe someone here will be able to help you. official support can be found through #game-support

[hollow sphinx]

Thank you. I'll try that

[ruby forum]

Maybe a little odd to ask this but is there a very good guide or person that explains how to play patho (the healer), I want to main her bc I got lucky on the gacha but I basically didn’t play her before that really, dms are open to send tips or videos anything would be appreciated 🥹

[stoic cradle]

#1294855338163703858

She’s my main - I gave some tips earlier today

[thorny mauve]

What Should I do if this happens?
Start the game, it loads and then acts as if it didnt even try to start

[azure tapir]

Restart Steam, then try to open the game again.

[thorny mauve]

Its still the same… I’ve tried restarting my pc various times and its still the same, what could you think it could be? Should I try reinstalling?

[mighty jacinth]

what does it mean when u have a lancer icon next to ur name and a number?

[azure tapir]

No, restart Steam, not your PC. Do you know how to do that?

[thorny mauve]

Did so aswell, didn’t work

[azure tapir]

Ah, okay. What's your specs on your computer?

[thorny mauve]

I actually dont know 😅
Do you think reinstalling could work?

[azure tapir]

It's worth a shot.

[thorny mauve]

Alright, I’ll try it out. Thanks for trying to help anyway

[plain delta]

Oh I forgot to post that my bfs issue is fixed, he got new headphones and the audio works fine now

[azure tapir]

Glad to hear it! Please reach out here if you need any help. 🙂

[lean linden]

Hey everyone, so I've had this issue for a while now where I claimed the original season 0 set of twitch drops and linked my account but am still seeing the account not connected error on twitch even though all the other drops past this have worked. Anyone know any possible solutions?

[true dirge]

/rank

[next ermine]

@lucid plaza do you have an eero router?

[lucid plaza]

i have no idea but i can see

[next ermine]

Aight lmk if so since I can help with that but if not I’m not too sure honestly

[lucid plaza]

okay i checked we have one

[neat prairie]

Are they ever going to fix this issue it's getting ridiculous

[next ermine]

Ok so go to the eero router app and disable advanced security and ad block then it’ll work

[neat prairie]

Use vpn, disable advanced security or don't play. basically what it boils down to because this issue is apparently never getting fixed. It's ridiculous

[next ermine]

Ya it’s crazy it’s only one router that this happens with

[neat prairie]

It's insane. People have this issue every day and they don't even talk about it, it's been months and they don't even acknowledge it besides discord mods saying turn of security and ad block or use a vpn

[next ermine]

I mean they were mainly focused on crossplay cause everyone was hating on them for it so hopefully that's the next focus

[thorny mauve]

Update for what I needed help earlier with, Reinstalled the game and it runs just fine now! 🙌

[keen spoke]

Fix the dex’s glitch in the duels

[worldly frost]

Anyone know why my game wont load and just force closes the app after the anticheat finishes it happens about 5 seconds after. I meet system requirements

[past gale]

Im stuck on login screen it just loading forever, doesn anyone know how to fix it? I use the epic games launcher but I never had a problem until I had to update did everything, Redownloaded the game, delete the files. run administrator. HELP!!!

[noble prairie]

Why are there only 3 servers available on my PlayStation console with a ping of 200-300

[minor orchid]

where can i actually send these peoples ids to to get them banned

[thin turtle]

Are the servers down rn? i been trying to play and it gives me a network erro

[plain meadow]

Send them to the game support team, #game-support

[plain meadow]

Please contact game support with your issue, #game-support

[plain meadow]

Servers are not down, this is a known issue.

We’d like to look into this and help resolve it as soon as possible. To get started, could you kindly DM @coarse swift in the following details?

Your UID,
Are you using Ethernet or Wi-Fi to play?,
Your country or region,
A screenshot or video of the issue (if available),
The model of your router,

If any other players are also experiencing server issues, please feel free to DM @coarse swift with the same information. We’re working to get this addressed as quickly as we can.

[plain meadow]

Please contact #game-support for any bugs related.

[plain meadow]

Glad the re-install worked. Have fun playing mate.

[woven blade]

hey so I bought the ultimate pass for this season because in the main screen for the battle pass you can choose to switch to the "wild dawn" pass but after buying it I cant access the content. Did I misread something or is this a glitch?

[sonic bridge]

If I recall and understand correctly, you are only able to switch to wild dawn once you finished season 2 (Nightmare hunters) battlepass. Then you'll get access to wild dawn
(If you're on console)

[woven blade]

what about on pc?

[sonic bridge]

There I would say tough luck as PC was able to play without problems or issues through the entire season. If failed to purchase it, then no season 1 battlepass as this special offer is console only because they weren't able to play season 1 chapter 1

[woven blade]

i mean it says it in the tab to switch so if this is propaganda then that's sad

[sonic bridge]

The switch thing is so you can continue on your old battlepass if you purchased it, as... Once you bought the battlepass, it doesn't expire. if failed to do that, you can't switch to it or purchase it (stated in the ingame FAQ for the switch feature).

[woven blade]

it says "switch battle pass" and then "locked, premium or ultimate battle pass" which I have the ultimate pass so I should be able to access this. no?

if what im saying isnt the case then they should have specified better in the advertisement or I wouldnt have wasted my money

[sonic bridge]

Besides the switch battlepass headline is a small print called "details !" explaining the details for this feature. You can only switch if you purchased the premium or ultimate version of the battlepass from chapter 1.

so I bought the ultimate pass for this season

That means you only have access to this chapter battlepass (Nightmare Hunters), but not season 1 chapter one, as you never bought it in the first place.

Edit : But they did say that, you will only be able to switch battlepass if you PURCHASED it (Meaning the old version as... once expired its gone). They stated it on their offical FAQ regarding battlepass, they explained in the details tap for it. You just need to reed it

[woven blade]

nah thats wild, you cant advertise something and be so brief about it to where consumers think its something else. Thats just false advertising. The general advertisement should say all of what you said but on the actual advertisement and not in the FAQ.

no one wants to sit there and read through paragraphs of jargin about the battlepass

i jsut know i aint spending another dime on this game lmaoooo,thanks for the info

[sonic bridge]

Taken from the game itself and explained:

1. The Battle Pass is divided into three versions: free, premium, and ultimate. Each version offers you generous rewards.
2. The Premium and Ultimate Battle Passes are permanent once you buy them. You can continue to level up the current season's Battle Pass in any future season and receive corresponding rewards.
3. Each Premium or Ultimate Battle Pass will no longer be available to buy after the corresponding chapter ends. If you have not purchased the Premium or Ultimate Battle Pass by then, you will not be able to view or claim any locked content of that season's Battle Pass.
4. You can increase the level of the currently active Battle Pass by completing challenges in this chapter. Challenges left uncompleted will not carry over to the next chapter or season.

They say it short, and clearly regarding the Battle Pass. No false advertisement or anything alike. If you didn't buy it in the corresponding season/chapter... you don't get access to the content of it. I don't know what else to say and explain 🤷‍♂️

Sorry to say... but if you didn't do your due diligence and took 1 or 2 minutes to read... thats on you 🤷‍♂️

[woven blade]

like i said i aint readin that it should be said more clearly and briefly not thrown in paragraphs of confusion. as a graphic designer. This is bad advertising.

advertisements are quick and too the point. not jumbled into faq's and little external links

all just goes to show what excuses companies will throw at you to take your money😂

[grand hollow]

How do I properly read audio in this game? it feels really inconsistent

[untold laurel]

Just wondering if you get bot lobbies in standard? And how to tell?

[stoic cradle]

Nope. We’re still in season one. @woven blade the last pass will be available in season two for console players

[grand hollow]

Yeah, you do. You can tell if they are always out of their lancer at the start of each game, re-selecting (check with tab), when they have awful aim at first, and suddenly hit every shot (accuracy increases the longer you are visible to them), they always repeat the same strategy over and over. You can check their profile after the game is over, they don't have a history and weird stats that don't make sense/are really fresh (they are also just- very distinguishable, you can tell if you're fighting bots)

[woven blade]

im on pc tho

[stoic cradle]

It’s for console only…

This was sign posted.

[grand hollow]

You can only access the pass from last season if you bought the pass last season

[stoic cradle]

It’s not last season

Let’s not confuse

[woven blade]

why doesnt it say that on the battlepass tab or in the details

[stoic cradle]

Here to be clear: console are able to have last chapters pass because they did not have access to it. They can do this by buying the current pass, and will get access in the next season

For PC players, it’s always been stated that if you purchase a pass in a chapter, and don’t finish it, you can finish it in the next chapter / season

[grand hollow]

Wild Dawn was season 1, was it not?

[stoic cradle]

We are still in season one

It’s just the second half

[grand hollow]

no wonder people confused, they just throwing around terms then

[stoic cradle]

People don’t read

🤷🏻‍♀️

Even the discord image says chapter two

[grand hollow]

there's no reasons to have chapters within seasons, or seasons within chapters or whatever, but that's just my opinion

[stoic cradle]

Well idk if you play marvel rivals

They do the same thing

Just called different

[woven blade]

fortnite do it too😭

[stoic cradle]

It’s a new game, people will get used to it

[grand hollow]

yeah, I play both of them, think it's weird in all, just kinda unecessary

[woven blade]

i love the game, the gunplay is great and the customization is awesome, I just dislike the paywalls but I cant really expect much else

[grand hollow]

I'm glad there's just cosmetic paywalls, I'd hate cards locked behind payment, but that just would'nt be smart to do

[woven blade]

that would just be pay to win, we dont want pixel gun lmao

[stoic cradle]

That’d be insane 😭

[ruby forum]

will there ever be a spending event again or was it only for the beginning of the game?

[stoic cradle]

We did used to have to unlock the cards by playing but they seem to have removed that and everyone has access to all the cards when starting

[tall crescent]

Lol i knew it

[tawny blaze]

Question. I completed season 2 of the battle pass (ultimate if that matters) so I decided to buy the Pioneer pack on my PS5. I got the skins for console exclusives and the season battle pass with it. I see the option to switch to the season 1 BP but I can't select to start earning the rewards of the season 1 BP. How do I get the rewards from the season 1? I seen an option in my bag that says recall under the season 1 BP activation I assume that is.

[stoic cradle]

we are still in season 1

the chapter one pass will be available in season 2

[tawny blaze]

Oh so I can't get access to chapter 1 BP until the start of season 2?

[stoic cradle]

correct

but you need to finish this chapters pass

[tawny blaze]

Oh I have. I bought it when it launched on PS5, but i didn't know it was split up in chapters.

[dull blade]

i have over 500 of the ultimate materials
will they ever expire? or do i get to keep them forever to save for the axe?

[loud bane]

Does anyone know if they’ve fixed the data being archived when cross progression?

[charred shuttle]

could someone tell me where the scavenger imp is on Xbox because i can’t find them

[fading mango]

on the main lobby screen where it shows you the big 'play' button, press whatever the xbox version of start/options button is, imp is on the bottom right then :)

[frail hatch]

Does anyone know what a 100 sticker at the top left of a banner means? For example the first person on the ranked leaderboard has it too but it says 1 instead of 100.

[charred shuttle]

Awesome thanks a ton

[ruby forum]

will there ever be a spending event again or was it only for the beginning of the game?

[sullen dock]

How do i use #profile-showcase

[mighty jacinth]

top 100 for something. either a specific lancer or leaderboards

[frail hatch]

got you, appreciate it

[karmic cave]

Check the pins on that channel, you have instructions there

[odd iron]

can you help me what is this it makes no sence

[worldly frost]

ima pc player and I still havent launched the game sinc elaunched cuz I cant

[full pivot]

Hey ive been playing for 2 days and i have annoying fps drops/freeze.. its making the game not fun to play because i get killed because of it.. is there a fix ?

[exotic lynx]

Hey, everytime i want to send my invite code in #code-sharing it says too many caps and then i have to wait another 6h. I just copy the code from ingame and it doesnt let me share it. Can somebody help me pls?

[stoic cradle]

rewrite it without the caps..

[exotic lynx]

what exactly does it mean with caps?😅 i just copy the exact code

[stoic cradle]

capital letters

just change them to small letters

[exotic lynx]

does the code still work if i change the letters to small ones?

[stoic cradle]

yes

[exotic lynx]

ok, thank you 😄

[hazy coral]

how to get that mvp sign?

[zenith carbon]

anyone know how to fix your mouse not showing up visually only in game

mouse still functions you just cant see it for some reason

[bleak sentinel]

where is the access to join the guilds?

[inland flax]

This is probably really stupid but could someone breakdown the membership monthly subscription in detail please as I am unsure whether to buy it or not, any help is much appreciated

[drowsy ivy]

Is the EERO problem still a problem? If so, that's ridiculous.

[tawny void]

how long the celestia envoy stuff is going to be out for?

[woven blade]

I would say if you plan on or are a dedicated player then its worth the money considering the level boosters, having the lancers and the battlepass for free but if you just play the game casually then I would just grind out in game currency for the stuff you want. Hope this helps👍

[woven blade]

in the "items" tab in the store you can buy the "Blood Moon Castle Pack" for 400 frag coins

[marsh pilot]

Who can I contact about not receiving a skin?

[hazy coral]

OHHHH okay tysm

[quaint fern]

Are Twich items working for console? To redeem

[full ravine]

the connection error? has anyone fixed it?

[jolly grail]

Yes! You have to link your console account to your twitch, watch a stream and claim them via twitch and you’ll receive them in the mail

[crude parrot]

if I buy the premium will I be able to go to the old wild dawn pass?

[crude parrot]

thank you😭

[sonic bridge]

Daaamn. Didn't know it also matched your chapter 2 battlepass lvl for chapter 1. Only thought it would just be given and unlocked to you, but you still need to grind the levels yourself.
Huh... today I learned

[rancid gale]

i play on PC, and i noticed today my game was in borderless. I went to fullscreen and now my mouse cursor pulls onto my second monitor and it messes up my gameplay. when swapping back to borderless now, it doesnt fix it. any advice?

[graceful egret]

I bought 5x summon and got 4 same items.. Is this normal? 😄

[stoic cradle]

theyre not the same..

[civic widget]

Does anyone know or have a solution for why my game won’t let me past the screen with the “login” button? Ive never played and it keeps saying network error, I’ve tried restarting the game, delete Img local files and restarting my Xbox, any solutions?

[mossy python]

Is it possible to complete the “invite your friends” with 1 friend?

[remote moth]

I just tried that whole create a new Xbox account and skip the initial link approach, and still got this message. I’m so for beyond frustrated. This account has an annual membership, too.

And now it is pretty much bricked since this is my kid’s account and his team plays on Xbox.

[green drift]

Only thing I can think of is maybe your console sync double check storage and make sure it's sync correctly.

[civic widget]

how do I check that🙏

[green drift]

You have to have a setting for your storage somewhere, im on ps5 so not sure about Xbox but def should be in setting somewhere

[jolly grail]

Do you have an EERO router?

If so go to #off-topic and check pinned messages, but I’m pretty sure they’re gonna fix it in season 2

[open cairn]

So I just downloaded this game after trying it with my brother and it was really fun. When I got to the Login screen all that happened was that it loaded for a couple of seconds, then text appeared saying that there was a network error. I tried looking up solution like restarting router and PC, verifying files, and even taking down firewall, but nothing seemed to work. Does anyone think that they could help me?

[grizzled cave]

Hello my friend,

We’re really sorry to hear you’re having trouble with the network and login issues. We’re here to help! To get started with resolving this, could you please DM @coarse swift with the following details?

• Your UID
• Are you using Ethernet or Wi-Fi to play?
• Your country or region
• A screenshot of the login failure (if possible)
• The model of your router

If any other players are also facing this issue, please feel free to DM @coarse swift with the same information, and we’ll work on it together.

[rapid lake]

anyone know how to use mouse on ps5 for frag my gf can use keyboard but not mouse

[grim island]

so i was trying to link my xbox account to my steam account so i could get the beta rewards from console and the xbox account overrided my steam so all my items are gone. Is there anyway to fix or even get my items

[grizzled cave]

Some people say that once they relaunched the game their items came back, some people say they didn't come back. You can give it a go too my friend. Make sure to link in your NetEase account as well. If it doesn't work, if you remember your steam account's in game id (with #yourcodehere) reach out to #game-support with the email provided and explain your problem by mentioning both your accounts and you're having an account linking problem. hopefully you'll get your items back my friend

[grizzled cave]

I think it works fine on Xbox but as you say it might cause issues with mouse on PS5 my friend, can you try using wired connections?

[round crescent]

So on my xbox im on a screen with a gray background and it says fragpunk and when i try to load in it says pulling configuration file from server and then it says im disconnected from the Xbox live servers and i’ve made sure that my internet and connection in general is good and it still doesn’t work

[grizzled cave]

Yes there's a login button on green right?

Have you ever managed to go past that screen my friend?

[grizzled cave]

Yes this screen alright

Can you also follow up with this form please

Hold on let me get it for you

To get started with resolving this, could you please DM @coarse swift with the following details?

• Your UID
• Are you using Ethernet or Wi-Fi to play?
• Your country or region
• A screenshot of the login failure (if possible)
• The model of your router

If any other players are also facing this issue, please feel free to DM @coarse swift with the same information, and we’ll work on it together.

[grizzled cave]

You already have the screenshot going so thank you for that

[round crescent]

what do you mean by UID

and when you say model of your router do i just say the brand is xfinity cause i don’t know the exact details(im a kid by the way)

[grizzled cave]

Hmm since you never managed to enter the game you probably don't have that you can enter something like don't have an account created yet for there. Normally it should be on top right when you enter the game, and you'll see your username#randomnumbers

[round crescent]

yeah i like never got past the screen i showed you so i have no idea what to do for some of those things

[grizzled cave]

Yes these details my friend. We want to know whenever you're using Eero or not. Because Eero routers are known to cause connection issues

[grizzled cave]

Yep, I get you, so having that screenshot will help you with that, just don't forget to mention on UID section that too

[round crescent]

i’m sorry for being such a hassle but what do you mean by “mention the UID section”

[grizzled cave]

Not at all my friend, so you recall me asking you to DM our server helper Stein right?

[round crescent]

yes i do

[grizzled cave]

And I asked you to basically send a message with the template I sent to you

If you could kindly enter your problem there for UID

The first entry on the template

Because it shouldn't be left blank if you will, so this will help with that basically

[grizzled cave]

As in "I wasn't able to get a UID because I never got through the login screen"

Something like that will suffice

UID is what helps the FragPunk customer support track our server members in game and help with their account problems you see

[round crescent]

@grizzled cave

[azure tapir]

What is your NAT settings at?

[round crescent]

wym my NAT is open, but wym by Nat setting @azure tapir

[left flume]

Hello I just downloaded the game on PS5 and I can’t even make it into the game. When I load up the game and try to hit the “login” button in the middle of my screen it says “network error. Unable to connect to server” Has anyone else had this issue?

[azure tapir]

On your Xbox, NAT, which stands for Network Address Translation, is how your network's bandwidth is controlled by your console. If you have a Strict or Medium setting, it may interfere with connecting to the server. You can test the NAT type by going to this site: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-nat-error#:~:text=Press the Xbox button ,type on the Network screen.

[next ermine]

Do you have an eero router?

[left flume]

Yes I do and someone already mentioned that and helped me but thank you

[next ermine]

Oh aight bet no problem bro

[gusty fern]

Is there any way to play the game on PS5 it won't even let me log in. This is very displeasing and is making me want to look away from the game and not come back.

[drowsy ivy]

Do you have a eero router?

[lean linden]

does anyone know how long it normally takes for support to respond to an email?
cause I sent one like a month ago and still haven't got anything yet

[gusty fern]

I believe so

[violet anvil]

U gotta click on home>advances security> network controls> turn off advanced security and it should work with eero router

[ruby forum]

will we ever get a spending event again like all the way in the start, or was that a one time thing?

[obtuse flower]

Why can’t I view it?

[ruby forum]

its a older pass, you can only press it if you bought it back then :)

[cerulean grail]

What’s with the PS servers? Every game a random disconnect and all my friends in the US having the same issues with having 30-45 ping but still having connection error since the update…

[gusty fern]

Where do I go to do this

[stoic cradle]

#lfg-guide

[olive lava]

This happened with latest 103mb update on steam, for some reason eset smart security not okay with fragpunk anymore.

[azure tapir]

When was the last time the heuristic was updated?

[thick lichen]

I need help I tried restarting my router uninstalling reinstalling and it's still not letting me conect

[azure tapir]

Do you have an EERO router?

[thick lichen]

Yes

[azure tapir]

Hmm…it was today. Did it block it today, or was it on another day?

[thick lichen]

But I don't have access to it cause my mom has it and she won't let me get into it

[olive lava]

Today, i actually played few hours before update.

[azure tapir]

Hmm…let me try to pass this along to the dev team. No promises on a resolution, though.

[thick lichen]

I need help it keeps saying network error can connect to server

[azure tapir]

Without access to the control for EERO, there’s not much you can do.

[thick lichen]

What do I do if I do get access

[azure tapir]

You can disable the security setting or add FragPunk.exe to the exception list.

[thick lichen]

Ok

[azure tapir]

I can try.

[stoic cradle]

For obvious reasons we do not discuss cheats here.

[granite kestrel]

oh I thought it was a setting those people say that Atleast

[stoic cradle]

And like @azure tapir said; you will get banned eventually

[stoic cradle]

Just use the clampdown 😉

[azure tapir]

[stoic cradle]

[granite kestrel]

what is clampdown

[stoic cradle]

It’s the first smg

[granite kestrel]

What are those invites codes ? what is it

[azure tapir]

That’s in #code-sharing

[granite kestrel]

for what is that u get rewards or something?

[hollow narwhal]

i wanna buy stuff but why do i need to show my id ?

[azure tapir]

For one, yes. 🙂

[azure tapir]

If you are under the age of 16, you need parental consent. This is due to self regulation and laws.

[granite kestrel]

Oh alr

[hollow narwhal]

im 19

can like someone hope in a call and help me with it ?

[winter dagger]

epic/steam/ps/xbox?

[hollow narwhal]

epic

so i wanna pay but i need to show my id and a reciete?

[stoic cradle]

This is an epic issue

Please contact them for assistance

[undone steeple]

My account was banned on April 30th and then unbanned again, and I would like to receive a reply that the reason is that I am not a cheater.
In a community in Korea, there is a record that I have been banned, so they are confirming me as cheater.

[azure tapir]

#game-support

[undone steeple]

I sent the mail on April 30th, but they haven't even read it yet. So I don't know where to ask.
I just want to prove that the reason I'm unbanned is that I'm not a cheater.

[azure tapir]

We don’t have any control over in game moderation duties. That’s the developers. We only have control over Discord server moderation duties.

[undone steeple]

Is there any other way to ask the developers other than e-mail?

[stoic cradle]

There is not, sorry.

[undone steeple]

okay

[tepid topaz]

where do i find the verify button

[stoic cradle]

#in-game-binding

[tepid topaz]

tysm

[signal otter]

Antivirus security bloking an update someone else has this ?

[azure tapir]

Wait, why are you running a VM? 🤔

[signal otter]

I am not running nothing just pops up at 90% of the update if I knew I have something I should not I wouldn't be asking 🤔

[azure tapir]

Hmm…it isn’t the antivirus, it’s the hard drive. It’s best to do an SFC scan and see what errors have occurred. You may also need to free up space in that drive, too.

[signal otter]

I have 200GB free I am taking care of that

well 🤔 I made steam, check integrity of the game too nothing wrong

[azure tapir]

Hmm…try to add it to the exception list and see if that helps.

Oh, wait, what is your antivirus program?

[signal otter]

Eset

[azure tapir]

Same as above. Crap.

I’ve passed it on that Eset Antivirus is false flagging the .exe file as malicious. Apart from adding it to the exception list, I don’t have much troubleshooting to go on. 😕

[pearl lintel]

Bro download it from epic games

[azure tapir]

It doesn’t make a difference. It’s the antivirus program false flagging the .exe file as malicious.

[south musk]

where i verify? so i can get the 200 coins?

[pearl lintel]

I was just telling him a alternative like if It would work kind of thing

[azure tapir]

#in-game-binding

[south musk]

thnks

[fathom vector]

any beginner tips?

[crisp light]

Okay okay so I need some help. I might just be dumb here. I have done of the days and maxed out the meter, but I dont have enough for the last gun in the shop. I know I can hit lvl 50 and get teh other guns through the lvl up rewards, but is there another way I'm not aware of on how to get more shards?

[rapid lake]

Sorry for the late reply both keyboard and mouse are wired and still no luck on the mouse

[crisp light]

And I also finished these as well

[undone steeple]

Is there a way to go from a suspended account to the In-Game Inquiry tab?

[grand hollow]

can anyone explain the audio in this game to me, it sounds awful

[trim seal]

theres no explaining to do, its awful

[grand hollow]

some peopel seem to be able to tell when someone's close/where someone's located, for me it always just sounds like someone's running right next to me

[native cloud]

sorry if this was answered already but are the cyber tickets being refunded or anything?

[trim seal]

well yes if someone is sprinting you can hear them from halfway across the map
but if someone is walking and noone is sprinting near you you can determine where someone is coming from
also btw press alt to slow walk so enemies cant hear you coming

[grand hollow]

makes sense, so it's only really possible to tell precise locations when they're just walking?

[trim seal]

yes

[lime lake]

anyone know why im getting these errors? i cant update my game nor play

[azure tapir]

We don’t know. You could add that file to the exception list, but it’s unknown why ESET is tagging the game as malicious.

Please do not bypass the profanity filter.

[signal otter]

I have set it as exception and sent it to the eset company for checkup

[azure tapir]

Okay. I’ll try to pass the word in the mean time. No guarantees on a fix, though, but if I get a word back, I’ll let you know.

[granite nest]

Am I the only one with loading screens issues?

[dreamy widget]

does the task progress for the inv your friend also work for the person that is invited, or do they have to invite someone else to get all the rewards?

[valid ridge]

Does anyone know like how much money I would have to spend to get the celestial patho skin? Or how much Frag coins it would cost?

[stoic cradle]

6600 tokens

[valid ridge]

Damn bruh aight

[full pivot]

My game is unplayable, i keep getting fps drop when i enter fights.. so i get killed

[crisp light]

It's because they are sprinting, if you go in game and sprint you can see on the mini map that it's a really large radius, but ig you just dont run it's not as large

[grand hollow]

what are the card milestones each time?

[crisp light]

So i asked for help earlier and I just wana repost it. I'm not able to redeem the last gun I dont know if that is for everyone, but I have done all of my missions and have no way of earning anymore shards. I thought it might be because I got all the skin tokens but a friend of mine did the same thing and has every gun. I wanted to see if there might be something I'm missing or if something is just incorrect

[stoic cradle]

i dont think anyone has worked it out yet, sorry

but it is 12 pulls

[remote moth]

I wonder if it will ever be fixed….

[coral cave]

could anyone help me get my game running? 🙏 when i open it from steam the anticheat opens, loads to about 50% then closes and then nothing happens, steam button goes back to saying launch and everything

[karmic cave]

Hi, what's your CPU if I may ask?

[coral cave]

i5-3330

[karmic cave]

The i5-3330 doesn’t have AVX2 support, which the game needs to run. That’s a hardware limitation, so unfortunately it won’t work on that CPU

[coral cave]

:(_ _

[tawny void]

im done with my match ima show some pictures rq

can i still get that?

[wanton sedge]

Anyone know why the wild dawn pass not tracking along the nightmare hunter pass?

[stoic cradle]

#main-chat message

[stoic cradle]

Why would it be

They’re two different passes

[wanton sedge]

The pre release note mentions something about it

[torn spruce]

Wait i jst found out there's 2 different passes how dat work

[stoic cradle]

#main-chat message

This is for console only

[wanton sedge]

Yes Im curious when that supposed to start tracking on my Xbox

[stoic cradle]

There’s nothing to track

[rapid venture]

how do you switch special cards mid round?

[stoic cradle]

The pass will be unlocked in season two

[tawny void]

Wait so if I go on console I can purchase it?

[stoic cradle]

If you have purchased this current pass, you will automatically receive the previous pass in the next season

On console only

[wanton sedge]

@stoic cradle thank you I was curious

[stoic cradle]

You’re welcome

Also if you want the ultimate rewards you will need to upgrade this current pass to ultimate

[tulip marsh]

Is anyone having network errors? Unable to log on?

[azure tapir]

Do you by any chance have an EERO router?

[sharp olive]

im having that same problem and i do have an eero router

[azure tapir]

Okay. If you have access, go to the EERO app and disable the Advanced Security setting or create an exception list for the FragPunk.exe file.

[sharp olive]

what if i dont have access

[azure tapir]

You can still access it by typing in the home IP address in a web browser.

[uncut musk]

could anyone possibly know why im reaching memory capacity yet im not even using half my memory PLUS ive been playing alot for the last few months and only within the last like 2-3 weeks it started happening

[full pivot]

Yall know why my cpu is tanked when i play? Like it makes the game freeze

[azure tapir]

Do you have any background processes in progress? There was an update to NVidia GPUs released today, so double check that.

[azure tapir]

What is your CPU? How are thermals?

[uncut musk]

i dont use nvidia as my gpu

[full pivot]

Gimme 5 min ill check

[azure tapir]

Okay. How much RAM did you install?

[uncut musk]

gpu is an 8gb memory is 48gb

[warm shore]

Whenever I attempt to install the new 103.9mb update I get a "Disk Read Error" How can I fix this? I've tried un-installing and re-installing, I've also attempted to verify integrity of files, and lastly I even restarted my computer; nothing seems to work.

[full pivot]

How can you check thermals?

[azure tapir]

I have 64GB of memory, and this is what's currently on. I have Discord, FragPunk, a web browser and task manager open, and I'm only using less than half of my available RAM usage. Double check your task mamanger and see what process is taking up that bandwidth.

[uncut musk]

frag is using like 40% but the thing is my memory only uses like 60% max with web browser open

[full pivot]

Oh my a dream

[azure tapir]

It's a game, so yeah...it's suppose to run a lot of RAM usage. 🙂

[uncut musk]

yeah but im saying evne with most of my memory still available it still says reaching capacity

[full pivot]

My frag uses like 85 cpu

[azure tapir]

Oh! Sorry. There is a troubleshooting step. One moment.

[uncut musk]

i got plenty of drive space but the games doesnt crash or anyhting it just keeps popping the message of reaching capacity

[sudden totem]

Where is the support? 🫠😡

[azure tapir]

Hmm...on 48 GB of memory, it should be well above what you need to run the game. I'm assuming XMP or DOHC is enabled? (Not that it matters as speed doesn't equal to capacity, but just to be sure...) Also, are you running it in single channel or dual channel mode?

[azure tapir]

#game-support

[sudden totem]

Thx

[azure tapir]

Anytime! 🙂

[uncut musk]

wym by signle or duel channell

[full pivot]

Intel core i7-9700k 3.60ghz... tho for thermals i have no idea

[azure tapir]

On your motherboard, if you have 4 DIMM slots for memory, if you install it on slot A1 and A2, for example, you are only running the system in single channel mode, meaning the bandwidth is shared. If you installed the RAM in dual channel mode, the bandwidth is separated. You can simply look at where the RAM is installed and cross reference that to the motherboard's manufacturer to determine at which slots your memory should be installed at.

[uncut musk]

id say duel then

[azure tapir]

Do you have any overclocking enabled or hyperthreading?

[full pivot]

On bios?

[azure tapir]

Yes.

[full pivot]

Maybe, ill have to check on that

[azure tapir]

Hmm...I'm guessing it's DDR4 memory?

[uncut musk]

yeah

[azure tapir]

Well, the easiest way to do check is to simply open up task manager and it will give you the base rated speed of your CPU. If it's at or just over the clock speed, hyperthreading is enabled, and if it's way above it, it's overclocked.

[uncut musk]

2- 8gb and 2 16gb

[azure tapir]

How are they installed? Is it 16-8-16-8? Or is it 16-16-8-8?

Or a combination of the two? 😅

[uncut musk]

if i remmeber its 16-16

[full pivot]

3.6ghz but it uses 4.68

[uncut musk]

theyre also same brand and evnerything so i wouldnt have any problems

[azure tapir]

Are you using integrated graphics? That's near it's max boost speed of 4.9GHtz.

[full pivot]

Im sorry i dont really know the terms, intergrated graphics? Wdym

[crisp light]

So i asked for help earlier and I just wana repost it. I'm not able to redeem the last gun I dont know if that is for everyone, but I have done all of my missions and have no way of earning anymore shards. I thought it might be because I got all the skin tokens but a friend of mine did the same thing and has every gun. I wanted to see if there might be something I'm missing or if something is just incorrect

[azure tapir]

Integrated graphics is running your CPU as the graphics processor instead of a separated graphics processor unit, or GPU. If you are running integrated graphics, it essentially cuts the bandwidth of your CPU in half, as it takes processing power to render shaders, polygons, that sort of thing.

[full pivot]

So its a bad thing yeah?

[azure tapir]

What's your motherboard's manufacturer and the chipset you are using? I'm guessing there was a EUFI update to it.

[azure tapir]

Kind of? I'm suspecting that that's the reason for the high CPU usage, as it's taking bandwidth away from your CPU and rendering graphics.

[uncut musk]

if im remembering right its riptide and the cpu is the ryzen 5 5600x

[full pivot]

So how do you change that and is it a good idea to switch?

[azure tapir]

Well, if you already have a GPU enabled on your system, the easiest way is to double check if your monitors are connected to the GPU instead of the motherboard. If so, just connect your HDMI or DisplayPort to the GPU. You may have to re-enable your display drivers for it to take effect. If not, and your system has an X16 slot for a GPU and either an 4-pin or 8-pin power connector, I'd suggest getting a GPU that meets your needs and your budget.

[azure tapir]

Is it the B650M or the B550?

[full pivot]

I talked with my dad, he says that it isnt integrated graphics

[azure tapir]

Then double check to make sure the monitor is connected to the GPU. I'm double checking to see if Intel or AMD released a driver update to their GPU and Intel releasing a chipset update to their systems.

[uncut musk]

cant fully rememeber i thing the b550

[azure tapir]

It should say on the motherboard what the chipset is. It's usually located on either the side near the SATA ports or in the middle near the CPU socket.

[full pivot]

Im updating it rn

[warm shore]

have you claimed all of your point challenges? it could be that you are missing one or two rewards

[full pivot]

Everything is well plugged as well

[azure tapir]

So it looks like the B550 does have an update to the BIOS that corrects RAM timings, as of April of 2025. Latest update is version 3.61. Link: https://pg.asrock.com/mb/AMD/B550 PG Riptide/index.asp#BIOS
The B650 might be up to date, so that should be fine, but double check that just to make sure. Link: https://pg.asrock.com/mb/AMD/B650M PG Riptide/index.asp#BIOS

[azure tapir]

What about your RAM? Is XMP Profile 1 enabled on your system? I saw that a common problem with the I7-9700k is that if that isn't enabled, both the GPU and the CPU run abnormally high.
https://www.reddit.com/r/intel/comments/t7auuz/9700k_100_usage_when_gaming/

[full pivot]

Thats in bios as well i guess?

[azure tapir]

Yes.

[full pivot]

Ill check that

And like the lags are worse when i aim with the "resolver"

[warm shore]

Can someone help me with launching the game? Im able to click play now, it goes through the normal process; asking for permission and then nothing happens after that, steam says "Running" but then it says "Play" around 15-30 seconds later. Fragpunk doesnt even launch.

[azure tapir]

What CPU are you running on?

[warm shore]

AMD ryzen 9900X

[azure tapir]

Hmm...it would have the right instruction set...are you running it in administrator mode?

[warm shore]

Yes, I believe it was the 109 MB update that was recently released on steam that is causing the issue. Considering yesterday I was able to play

[azure tapir]

I did notice a dip in performance from the most recent update, but not enough to warrant caution. Let me find out what was in that update.

[warm shore]

Do you want me to send you a video of what happens when I launch the game? Ive tried moving the game to a different drive as I had a disk read error earlier.

[crisp light]

I have yeah

[azure tapir]

It's not in the root drive? Do you have any RAID controllers up?

[warm shore]

When I'm able to launch the game I will do the math on the exchanges and the rewards.
@azure tapir I dont know what a RAID controller is. I have no controllers linked.

[azure tapir]

A RAID controller acts as a backup to hard drives. When one fails, the controller automatically backs it up to another drive, making sure that data isn't lost. Since a controller isn't installed, I'm guessing that game's files and the game itself is on separate drives than Steam. I'd suggest uninstalling, then reinstalling on the same drive as Steam or on the root drive from Windows.

[warm shore]

I did that before and I got a disk read error. After I had fixed it that's when this problem started. I decided to try and move it to a different disk and that fixed it but started this issue.

[azure tapir]

And for this, the update was a version change to 357.0.12 (no idea what's in that version of the game) and an update to the .exe file to reflect the new version. That's it.

[azure tapir]

Have you tried an SFC scan of your drives?

Or a Steam game file verification?

[warm shore]

Yes. I have done a steam file verification. And I can run another if you want me to. But it didn't work the 3 times I had already done it.

[azure tapir]

Hmm...try an SFC scan, then. Do you know how to?

[warm shore]

No I do not. If you could tell me that would be very helpful

[azure tapir]

Sure thing!

1. Right click on the start menu, then chose Terminal (admin).
2. Select the drive that is misbehaving and press enter. If the root drive is C:, then the other drives should be D:, E:, ect.
3. Type in "sfc /scannow" (without the quotes) and press enter.
4. Repeat on all of the drives you have on your system, making sure you chose each drive letter. You may have to restart your computer for the file repairs to take effect, so save your work before restarting.

[idle raptor]

says i got banned for cheating, didnt even know there were cheats for this game. anyone know why?

[azure tapir]

#game-support

[idle raptor]

I appealed

[warm shore]

nvm. i was being stupid

[azure tapir]

🙂

It happens to the best of us. 🙂

[warm shore]

although I am getting this error again

[azure tapir]

I think this may be helpful:
https://www.reddit.com/r/steamsupport/comments/1fc3t3l/disk_write_error_for_only_one_game/

On a personal note the Steam Support subreddit is awesome. 🙂

[warm shore]

It is a lifesaver

[azure tapir]

Yep! I love it. 🙂

[warm shore]

So uhh, I dont know how to put this; its still not working... I'll do some more research about the disk write error and we can try again tomorrow

[azure tapir]

Same error?

[warm shore]

yeah

[azure tapir]

Crap. Worst case scenario, you may have to email #game-support and see why it's causing that error.

[warm shore]

Thank you for your help! If I find something then I'll be back here tomorrow.

[azure tapir]

I'm not even going to open that.

[obtuse flower]

Mb

Is this real

[olive yoke]

Yes #1366685572848025600 message

[sudden hamlet]

is there a way to turn off my skin for the enemy’s? because i got pathogens new skin but i cant wear the head piece since it sticks out

[ruby forum]

Will there ever be a spending event again like in the beginning?

[obtuse flower]

I think I did purchase it I still haven’t gotten it

[rancid beacon]

It's still season 1 part 2 we get the rewards in season 2

[stoic cradle]

season two

[lofty jasper]

I'm having an issue with connecting to severs. i haven't even played the game yet. does anyone know how to fix this? I've verified all files, shut off the router, restarted my computer, and ran as administrator. Non of that worked.

[zealous sentinel]

i have problems after update. game wont lunch

eset deleted vmproteck

[covert rapids]

Can I ask you guys something? A friend installed the game, during installation (or startup) the anti-cheat download reaches a certain point and closes. The game is also "closed"

[blissful girder]

i need help, my game crashes the moment i click to play ranked

[karmic cave]

Unfortunately, if your friend's CPU doesn't support AVX2, they won't be able to run the game

[fathom vector]

I am new to this game and got kismet recently but i am not so good with her, how do i use her properly?

[winter dagger]

Hi! Check out those channels #1291938026074935378 #1348894286149849108

[fossil notch]

can u help me

[olive yoke]

What do you need help with?

[full pivot]

I activated it, on 280fps the game goes to 85% cpu use.. on 140 65%.. so its the fps that causes the rise in usage, pretty annoying

[granite kestrel]

I just bought the 9.99 dollar coins for first time purchase and only got 1K instead of the 2k and something or should I just stop believing YouTubers saying it double with first purchase

[azure tapir]

Hmm…do you have the game uncapped in the settings?

[granite kestrel]

Could u help ? Ah no problem

[azure tapir]

I don’t know much about the in game currency and economy. Sorry. 😕

[full pivot]

I do but it goes to 280 fps because i have a capper on my pc

[azure tapir]

A capper? What is that? Is that a limiter on frame rate?

[full pivot]

Yes exactly, i use it for rainbow six so the game doesnt go higher than my monitor hz

[azure tapir]

What’s the native refresh rate on both of your monitors?

[full pivot]

My main, 280
The second 144

[azure tapir]

Is the capper a separate program?

[full pivot]

Yes

[azure tapir]

That…shouldn’t be there. The native frame rate is set by the manufacturer’s program, like NVidia, AMD or Intel. No other program is needed.

[topaz mauve]

Does anyone else have an issue with the game where when you load the game up and first click PLAY nothing happens? Well it’s been like this for almost a week now and I can’t play at all I’ve uninstalled multiple times and restarted my console numerous times….. this needs to get fixed ASAP it conveniently as soon as a good skin came out for pathogen😖

[silk oxide]

pc? playstion? xbox?

[topaz mauve]

Xbox

[silk oxide]

Sorry, I'm playing on PlayStation.

[topaz mauve]

All good

[azure tapir]

What other games or programs are installing on your Xbox?

[silk oxide]

Try deleting the game and then reinstalling it🤷🏼

[topaz mauve]

None installing but I have lots of different games installed on my console through a TB expansion and I’ve uninstalled and reinstalled about 3 times now nothing works

[full pivot]

It caps the fps, not the hz.. so the game doesnt go higher than 280 fps

[deep pasture]

Guys the game, not logining in

[azure tapir]

Refresh rate is measured by how fast each frame is shown on the screen. Usually FPS should equal the native refresh rate of your monitor. Still, a third party program shouldn’t be installed that affects the frame rate. That is done by the NVidia App, AMD Radeon program or Intel ARC Controller program. No other programs that affect the frame rate and/or refresh rate should be installed.

[full pivot]

Imma try removing it, but i dont see how it would fix the problem

[signal otter]

Hi it's me again so before I have gone to sleep I got another block it seems like it is the same thing but it got even deeper acces of the control I guess ? since it has now not my user name but it showed User account- NT AUTHORITY\SYSTEM. Then I also noticed that same thing is in quarantine since 2022 from trackmania so maybe there is some like ingame security that Eset sees as threat. So far no answer from Eset company I'll keep you updated 🫡

[azure tapir]

I passed this on to the developers, but I haven’t heard back from them yet, and probably won’t. Still, they know about it. 🙂👍

[obtuse flower]

Oh ok thanks

[clever plank]

Did they fix the network error yet??

[clear void]

is there anyway to get celestial envoy easier than spending over 20 dollars?

[olive yoke]

Nope

[old pelican]

can I look up the game if I have match code?

[azure tapir]

Yes, I believe you can.

[old pelican]

How do I do that

[azure tapir]

It’s through the match replay system in game. On the top right hand corner of that screen, there should be a text box that allows you to type in that match code and you can spectate that game, barring if the game is live or not.

[hollow sphinx]

My name has been reset for the 2nd time in the past 5 days. I have the membership, yet it still give me the rename cooldown. What can I do?

[hybrid escarp]

are you being requested to rename your account or are ou doing it by yourself?, also if you are doing it by yourself it wont stop the cooldown of when you can change your name. same thing if they are requesting

[old pelican]

how do I access it? I can view my own by going to my profile -> history, but there's no such menu there

[hollow sphinx]

I am not being requested to change my name. My name just got removed for the 2nd time. Now I can't change it, cuz it says I have a 7 day cooldown

[hybrid escarp]

what was the cooldown for the name change the 1st time?

[hollow sphinx]

No cooldown. That's why I'm confused

[grizzled kettle]

There Will be more gifts' codes?

[hybrid escarp]

Hm I would make a ticket and see if that helps, I cant say what the thing is #game-support

[azure tapir]

They may have moved it to another location, so I’ll have to check where that is. Since I’m not at home, it will be a while. 😕

[odd iron]

whats this

[warm shore]

Okay so, I've fixed the disk write error; but now when I launch the game it goes through the normal administrator stuff but the game doesnt launch and I get a popup from NeacProtect saying 'StartGameLauncher2'

[warm shore]

that leads to the Disk Write error

[azure tapir]

Well… #game-support then. 😕

[signal otter]

I had that pop up whilst the .exe was in quarantine after making the exception everything works so it basicaly pops up when there is a file missing and if it is locked by something like antivirus then there is no need to try verifying integrity

[warm shore]

lets see how long it takes for them to get back

[warm shore]

Whats what? I dont see anything strange.

[storm meadow]

The network issue isn't an issue with fragpunk, it's an issue Eero is causing. We've gotta complain to Eero if we want it fixed. But I posted a video with 3 fixes you can do, and more info about it, in the general-videos channel. (I can summarize them here if you need me to).

[wide warren]

Is there anywhere i can see an updated list of all FP cards without being in the game?

[warm shore]

Good news! I got rid of the disk write error! bad news; its now disk read error 😞. I reached out to support but idk how long it will take for them to get back to me.

[warm shore]

idk if this screenshot helps but it might so,

[jade whale]

Hello
I have a problem. I am a player on ps5.. recently i opened a new account on Steam I got the plasma skin and Because I didn't want to leave it, I linked it to my PlayStation account and made it my main account and charged it.40 Dollar and I took a battle pass. When can I get a battle bass s1 ch1 and will there be a problem?

[bright path]

What is a good deck for submachine gun build? Arcade player.

[ruby abyss]

Thanks frag 🙂

[flat wren]

where to activate wallpaper?

[burnt pier]

I don't think u will get the battle pass from s1 steam was not included. It's only for new console accounts and Xbox game pass PC player.

[jade whale]

@warm shore what can I do now?

[stoic cradle]

Press escape, customise lobby

[burnt pier]

Read the details under Game news for console launch gifts it's all in there.

[grizzled cave]

Hello my friend let's make something clear:

• battle passes do not expire, once you buy them, they are yours and never to expire and you can finish the progression at your own pace.
• battle passes are self sufficient, when you clear one, you will have enough currency to buy another battle pass with the currency you saved up.
• A battle pass has an expiration date. I know it contradicts with what I said but you have to own a battle pass within it's existence on the game for you to own it permanently with no expiration date. Meaning, you have to get it before the next battle pass comes out otherwise you'll lose out on the battle pass you wanted to have. As such, it is not possible to get season 1 chapter 1 battle pass at this point I'm afraid, since the game already moved onto the chapter 2 battle pass my friend.

Does that help you clear up with your question?

[ocean parcel]

What should I do?

[blissful basin]

you still having this issue?

[frozen saddle]

Did they fix the eero router issue yet

[stoic cradle]

Someone posted a video with solutions - however, we cannot confirm validity of this: #general-videos message

[soft river]

Does anyone has the same issue? I can't update the game since yesterday.

[proven kiln]

try to reinstall the game

[soft river]

Already try. Still showing the same. I saw few people having same issue in Steam Community but no one have any soulution.

[stoic cradle]

It’s a steam issue, looks like there’s some fixes on google. Otherwise I would reach out to steam support.

[soft river]

what word should I search to for the fixes? But all other games on steam are working fine

[stoic cradle]

“Steam corrupt download”

[soft river]

Thank you

[soft river]

It really was Steam PROBLEM! I uninstall the whole steam and reinstall it. Works now

[stoic cradle]

Awesome!

[soft river]

Thank you mate. I never thought it was the steam issue since all other game works. You save my day and game

[tulip tiger]

any fix for epic games version not letting me login its js stuck on login

would preciate it

[grand hollow]

I‘m gonna assume this game doesn’t have cross-progression based on how pioneer bundles/battle passes are handled?

[stoic cradle]

@upper gulch #bug-feedback is not the channel to ask questions in or for support. Please use this channel or send an email to #game-support

[tulip tiger]

can u help me

[stoic cradle]

#game-support

[tulip tiger]

i cant even get to the menu cuz of the login thiingy

[stoic cradle]

There is an email as well you can contact.

[upper gulch]

@stoic cradle ok

[tame sun]

@stoic cradle Hey who’s the staff member that goes by Kiki? I was told to dm to request a role but can figure out who it is in the channel list. Ty!

[stoic cradle]

What role?

[tame sun]

For the FragPunk content program

[prisma kelp]

Can someone help me with this ?

[stoic cradle]

melancholykiki4260

[tame sun]

Tyty

[prisma kelp]

Anyone?

[burnt pier]

Which country it's probably blocked by your ISP. Use a VPN and it should solve your issue or in college/school talk to ur server admin.

[grand hollow]

"We are sorry, but due to local regulations, we are unable to link your account at the moment. We will notify you as soon as this feature becomes available for your account. Thank you for your understanding and patience. Stay tuned for updates."

when I try to link my Steam Account to a PS5 (specifically linking a netease account to my account)

[shy thorn]

So I am stuck in the login screen @azure tapir I tried to restart my application and I keep running into and same issue and I’ve tried to uninstall and reinstall the game on steam and it’s been the same results

[azure tapir]

On the bottom left of the login page, does it say Global?

[shy thorn]

Yeah

[azure tapir]

Have you tried to verify your game files on Steam?

[shy thorn]

Yeah I went through everything and doubled checked and made sure it was all verified I was playing last night then when I tried to login this morning it just wouldn’t do anything

[azure tapir]

Hmm…do you have ESET antivirus?

[shy thorn]

Don’t think I do

Unless you’re talking about the anti cheat that I have

[ruby forum]

will there be a new bundle in 1day and 17 hours? bc sleek beast will be gone. and i wonder if there will ever be a spending event again?

[azure tapir]

No, it’s an antivirus that’s causing issues. The antivirus software is causing a false flag and thinking FragPunk is malware, which it isn’t. This may be a separate issue, though.
Is there anything in the download queue on Steam?

[shy thorn]

Ohhhh I see what you’re talking about now let me check see if I do have anything actually

The last thing I downloaded on steam was marvel rivals but I had to uninstall it for space😭

I think I actually found the issue I looked my where my download queue was and it says no internet connection but I’m in on discord and everything else 😭

[azure tapir]

Right click on the bottom right to where your connection is, either Wi-Fi or Ethernet. Then click on Troubleshoot Connection Issues and run it. If you are still having connection issues, I’d suggest contacting your ISP.

[shy thorn]

I just did a full pc reset and I think that might’ve fixed the problem just to be sure I am reinstalling the game right now

[azure tapir]

[shy thorn]

it worked! TY for ur help!

[azure tapir]

Anytime! 🙂

[blissful basin]

@azure tapir always with the saves

[azure tapir]

Thanks, bro! I try. 🙂

[knotty otter]

Does anyone know what kind of skin it is on Kismet?

[stoic cradle]

Beta exclusive

[shadow pagoda]

Are the servers down (I'm playing on ps and it says login not open yet)

[azure tapir]

Nope.

[mellow torrent]

so i have ESET and i tried to make an exception in the app. But nothing seems to work.

[azure tapir]

You can disable the antivirus, then. Windows Antivirus program is more than enough for your system.

[mellow torrent]

are they gonna fix this someday?

[azure tapir]

I’m not sure. I did pass the word on to the devs, but I haven’t heard back. 😕

[mellow torrent]

Ok but thanks anyways. I’m gonna make an report to ESET too if they fix something

[azure tapir]

[grand hollow]

anyone know?