community-help

[smoky cipher]

I bought a one-month membership today, the money was debited but I still haven't received it:')

[fickle snow]

How do I make a club on console?

[azure steeple]

If u click the button with 3 people u can create it

[grave thistle]

What do I need to do to log in with eero router

[civic phoenix]

Not everyone but those who have the most secure internet and wired can't login on console its the devs who need to patch this

[coarse crow]

I already have the xbox pioneer pack, is it possible to have all 3 on your account?

[fickle leaf]

So my problem is with the game?

[civic phoenix]

Yeah name any other game that has this problem

[fickle leaf]

Oh thx i just wanna make sure

[civic phoenix]

If any devs looking at this plz patch

[olive bane]

yo i havent been keeping up with the socials,was there a limited time event for free rewards on any website?like the twitch drop one for example

[storm rapids]

FragPunk Official Website

[karmic cave]

#in-game-binding to verify your account

[frozen ridge]

thx

[karmic cave]

Could you please click the icon at the bottom right of your lobby and upload a screenshot here?

@smoky cipher

[crude glen]

Where can I look to find people to play with

[olive yoke]

https://discord.com/channels/1242297152970166282/1355052165215027331

[gleaming zenith]

When getting into the game it says "Network error. Unable to connect to server" can i have help

[humble marlin]

Me too

[potent current]

Hey any ideas as to why my mic is not working

[brazen canyon]

Is your router an eero by chance? If it is your kinda screwed. Basically everyone with an eero router can't play without disabling it's ad blocker and advanced security settings in the eero app

It's been an issue since the console ports launched. So roughly a week or so now

[gleaming zenith]

no its not

[cold kraken]

Wait confused if I use people codes and people use mine does it count for me as well? I'm trying to follow...

[grizzled cave]

You have to follow up with the quests and their demands my friend. For example, in the beginning if you or your friend are not lvl15 it will not progress iirc. But logically, when two people have each others code and you play a game together, you progress 2 quests

[minor forum]

it still doesnt work

Won’t let me login

[azure steeple]

When would I get my reward form the reinforcement challenges

[minor forum]

I got it!

[vernal basin]

matchup queuing 30 mins :((. help me

[azure steeple]

When will would I get my reinforcement challenge rewards I got over 5 points

[chrome lance]

will they ever fix the erro router thing?

[civic phoenix]

Are you using eero or have access to your router settings?

They need to update the game cause I don't feel safe with these devs you have to go to your router setting and turn off both ad blocker and advanced security once your login in the game menu turn back everything on

[twilit sorrel]

is new obsidian dragon gonna be spin or js pay?

[grizzled cave]

Yes please wait for an official fix my friend this is a temporary solution and by no means should you comprimise your safety and privacy for a game, any game. Every user that does this does it at their own risk and we don't support this. But if they're okay with it knowing all that, we let them have the temporary solution

[indigo edge]

i don't speak English very well, so I will use a translator.
My friend has a cpu with only the standard avx, I noticed that to run the game needs avx2, does it have any way of playing without avx2?

[grizzled cave]

Minimum specs are minimum specs for a reason my friend. The game really does not settle for less than what it asks for I'm afraid

Sorry

[civic phoenix]

Ii mean as long as they turn it back on after they login they should be fine but plz let them know

[azure steeple]

When would I get my reinforcement challenge rewards I got over 5 points

[grizzled cave]

We do inform our users as well thanks for your concern my friend but it is still our duty to inform them that they're taking a big risk and should think twice before taking an action like that

[civic phoenix]

I do enjoy the game

[waxen hedge]

anyone know how to make ping go down

[broken knoll]

I mean just better internet ig

[waxen hedge]

any other game is below 80

i get 500 when playing

[broken knoll]

Check dms

[grizzled cave]

If you are experiencing constant flapping MS spikes which force you to disconnect or abandon a match the fix is very simple.

Go to task manager > go to details and right click Fragpunk, then set the priority to Ad(realtime) or (high). I didn't see a fix until I tried to set it to realtime process priority.

**You will need to do this EVERY TIME you boot the game but as a temporary bandaid **

[waxen hedge]

its a server issue devs need to look into it

[grizzled cave]

Well they probably noted that, but not everyone has the same issue

And you're probably still gonna play, so if you're on pc, might as well do this for now and help yourself my friend

[waxen hedge]

not realy the game is not playable

[chrome lance]

the game is so fun and it’s a shame that this is an issue for other players. i can’t play with my friends becuse of it. i will say that i never had this much fun on a game in a long time

[grizzled cave]

Again, I understand your frustration but it's a case by case basis my friend. We do acknowledge you, but we also can't go out of our way and say "yes just because you say so it's factual"

Different people have different issues

[waxen hedge]

the game is fun with the cards and characters ability's but the ping make me wants to off my self

[azure steeple]

When would I get the rewards form the reinforcement challenges

[grizzled cave]

Can you kindly give the temporary solution I told you about a go my friend? I know for a fact that it helped many people

[hollow pagoda]

yooo luv the nice pfp

[waxen hedge]

i will

[grizzled cave]

Thank you rat, good to see you again also happy to see a fellow to be hero X enjoyer

[grizzled cave]

I know it is not the answer nor the solution you seek but at the very least it'll tone down your ping a bit. Hang in there my friend. Sorry for the inconvenience

[manic falcon]

Will he ever be able to get the s1 bp or is it locked forever??

[waxen hedge]

not your fault to apologize for but thanks

[grizzled cave]

The way battle passes work is that you have to own them to keep them forever my friend otherwise they'll just come and go until their deadline. To answer your question, if you owned the season 1 chapter 1 battle pass but didn't finish it, it'll forever be tied to your account. But if you didn't buy it and you want to get it now, you won't be able to I'm afraid.

[serene marsh]

for the people that are having trouble putting your reticle on your gun sights hit the tab one more time and it will let you put the recital on your sights

[azure steeple]

When would I get the rewards form the reinforcement challenges

[chilly osprey]

I’m not sure beyond that sorry

[safe sinew]

Can I get some help

[tulip juniper]

i have this error (network error. unable to connect to server) and im on console how do i fix it

[minor orchid]

how do i bind my discord on console

[azure steeple]

When would I get the rewards form the reinforcement challenges I got over 5 points needed and idk when I'm supposed to get my stuff

[thorny light]

Have anyone gotten the console rewards promised ? Feel like they just lied about it

[brazen canyon]

You have an eero router I'm guessing? outside of turning of the adblock and advanced security settings in the app, you cant

[serene marsh]

did closing the game help? cause that is the only fix I know

[safe sinew]

No I've tried everything I've uninstalled it 7 times I've checked my wifi everything good but ever since I installed the game the first time I've had the same issue

[round nova]

They need to patch it not really a fix yet

[safe sinew]

Are they even working on it?

[thorny prism]

how does one contact custom service without access to customer service

[drowsy tundra]

I need help i cant even log in to the game at all ive try on pc playstation and xbox and i get the save error all of them witch is accessing online services network error unable to connect to server on all platforms can someone help me with it i really would like to play this game

[wet onyx]

the email address here #game-support

[thorny prism]

thanks man

[karmic socket]

uhh graphic glitch?

[dim vine]

i need help bro my game keeps failing to connect

[burnt pier]

@azure steeple U already got ur Veteran reward

[azure steeple]

Ik but I'm talking about the rewards u get for getting 5 points

[burnt pier]

Its a lucky draw ; ) Read carefully next time

[stoic cradle]

#community-help message

It’s also not guaranteed you will receive anything - it’s a giveaway draw

[gentle osprey]

Guys, anyone had any issues with not being able to look around on both controller/mouse? using the Xbox pc app. Any help please?

[sharp ice]

Short Question : How can i activate emotes on PS5 ?

[haughty jetty]

Hay guys I'm in eu gold on console and can't find any ranked games

[stoic cradle]

Chat is English only please thanks

[limpid gulch]

He is German …

[stoic cradle]

And this server is English only.

Thank you? 😭

[shy burrow]

are servers down

[dusky forum]

is there any way to make compiling shaders a lil faster it happens everytime i open the game and it takes so much time

[undone axle]

day number nine of asking for a network error fix for console since launch

[chilly osprey]

They’re aware of these issues, just give the small dev team time

[prime flicker]

I downloaded the game on the Xbox app for my PC, but recently when I boot it up it will go through anti-cheat and will just close. Has anyone else had this problem?

[steep seal]

5 days and no reply ????

[haughty jetty]

Why can't I find ranked games in gold ???? Waiting for more then an hour on on ps5

[jolly grail]

This may be a ps bug, you may have to close and re open because I’m not having any issues!

[toxic jacinth]

yes

[steep seal]

I have the same problem but on steam

and the support didn't reply for 5 days !!!

[ancient canopy]

Anyone still having trouble getting in on ps5?

[lean patio]

is there a code that gives you like 200 of the fragcoins?

[olive yoke]

Use "FRAGPUNK2025"

[analog gale]

So where is the German servers

[stoic cradle]

No idea

[analog gale]

“Senior mod”

[analog vessel]

how does the battlepass work i dont get it. is there a seperate pass each season you have to purchase? (sorry for tagging)

[stoic cradle]

This is the only official FragPunk discord server. It is not my role to know of any other servers - if they exist. Thank you.

[stoic cradle]

Each season will be split into two chapters and have a pass for each chapter.

[analog vessel]

i dont get the part where it says battle pass is "permenant"

[stoic cradle]

So if you buy it but don’t finish it during that chapter / season, you can finish it after

So there is no rush or expiry to complete it

[analog vessel]

ohhh so i can buy this pass on last day of the season and then buy the next pass and both of them would be available?

[stoic cradle]

Yeah

[analog vessel]

alr bet tysm

[clear void]

Where do I find the latest codes

[azure tapir]

It’s pinned in main chat.

[stoic cradle]

You’re welcome

[mossy nova]

i need help

[neon scarab]

hey can I know how I lost 44rp after winning a game?

[golden frost]

They're just ignoring us console players, begging them to sort out the network error problem.

[jovial condor]

🤷🏻‍♂️🤷🏻‍♂️

[jovial condor]

I'm in diamond and I can't find a game😞

[golden frost]

You're lucky bc you actually get to play the game

[broken olive]

From a business standpoint, it doesn't make sense that they haven't patched the login issues yet. It's a large chunk of players from my understanding, so it being not patched yet only has me thinking that they'll patch it soon, but it has been over a week at this point. I think it's been 2

[jovial condor]

I'm on PS5

[idle olive]

you dont really play the game if u cant find a game tho

[golden frost]

Yeah, about 2 weeks now

[lapis scarab]

Crazy that they still haven't fixed it. Truly don't care about their players

[golden frost]

Exactly!

[lapis scarab]

You're not missing much. Game is buggy and wildly unbalanced at best

[azure tapir]

I mean…it’s basic and common troubleshooting steps for connection issues. We tried to help as best as we can, but in the end, if people aren’t willing to do that, then there’s not much we can do. Maybe the developers have a fix, but if people leave before that fix is applied, it will be hard to tell if it worked or not.

[queen timber]

I find it funny how they refuse to address the issue too yet still put out “promotions” maybe they shouldn’t have wasted our time and pushed out a game that players can’t even play

[azure tapir]

[candid notch]

when i launch the game, i see only black screen and game close

[azure tapir]

Console or PC?

[candid notch]

pc, steam. today i played already at morning

few moments ago, i did file repair on steam, but nothing changed

[azure tapir]

Hmm…it seems like a shader cache failure. Did you try to uninstall and reinstall the game?

[tepid jackal]

Hey everyone,

I just logged into Fragpunk today and found out I’ve been banned for “unfair gameplay tools,” which honestly came out of nowhere. I’ve never cheated or used anything shady. I play legit, have put in over 70 hours, hit Platinum, and even made some in-game purchases.

Only recent changes I made were swapping my motherboard and getting a new Razer mouse, so maybe that triggered something?

If anyone can help or knows who to reach out to, I’d really appreciate it 🙏
Let’s get this sorted. (Dms Open)

Thanks!

[azure tapir]

#game-support

[tepid jackal]

Thanks!

[tepid jackal]

Thanks, sent them an email. I am just so shocked, and I think a few people have banned. My friend, who has literally just got the game, also got banned yesterday?

I heard someone say it's because of the mouse applications, like Razer Synapse and Logitech G hub. Any idea?

[stoic cradle]

We are not apart of game support so cannot advise on their in-game measures, sorry.

[azure tapir]

I doubt it was that, as those applications wouldn’t cause the anticheat to flag it.

[tepid jackal]

Hmm, maybe the motherboard I purchased used has something to do with it?

Maybe it was part of a hardware ban lol. Literally, was playing the game. Installed the new motherboard because it arrived. Installed fresh windows. Downloaded the game. Launched. BANG 10 YEAR BAN.

😯

[fierce sluice]

Hello everyone, since the patch, I've been having problems with my Xbox Series X rendering Fragpunk at 120hz! Has anyone else had this problem before?

[azure tapir]

That I don’t know. Best to contact the devs and see what happened.

[candid notch]

dont think so, i think the anti cheat found something in your pc , and thats why u get banned (this is my opinion xd)

[tepid jackal]

Hmm, I guess so. I've emailed them. Anyone know how long they take to respond roughly?

[candid notch]

they wont unban you mate :/

[tepid jackal]

Really?

[stark condor]

Any PlayStation user still having the log in issue?

[candid notch]

Yes. How do you prove them wrong? What u say to them? u are not cheating? While the program found something? dont kidding 🙂

[stark condor]

Yo saitama im still having login issues, anyway to fix it?

[median lake]

Am I dumb or can you not bind your discord to the game on console?

[azure tapir]

Console or PC?

[stark condor]

Console, but all my other friends on console r able to play, it’s just mine having issues

[azure tapir]

Have you enabled cookies in the console’s browser?

[idle nimbus]

does anyone know why the game crashes when you die?

[stark condor]

PlayStation? Can we move this to DMs. I don’t wanna wait the 40 seconds per message

[azure tapir]

My DMs are closed. Sorry. 😕

[stark condor]

PlayStation doesn’t have cookies tho?

[idle nimbus]

I'm on pc and game runs extremely well my drivers up to date and I tried to verify the files

[azure tapir]

They do, but once the browser closes, it deletes it.

[stark condor]

So how would I accept cookies? On PlayStation

[azure tapir]

When you log in, the browser has two options on the bottom. You can either accept all cookies or decline them. There is a bug where if you decline it, the user isn’t able to log into the game. There is no timetable for a fix, but once you enable cookies, you can log in and tie your account on PlayStation to a NetEase account.

[nimble finch]

my CBT awards have disappaered from my account

anyone who can help me how to get them back, apparenly i connected by epic and steam account both and then all rewards were gone

[candid notch]

i reinstalled the game, but still have black screen and game close.

[drowsy ivy]

This EERO router thing is so annoying. Any more eta please? I wanna play 🤣

[azure tapir]

What about your GPU? Is your system up to date and meets the recommended specs?

[candid notch]

yes ofc

[azure tapir]

Hmm…where is it black screening at? Is the opening cinematic playing?

[candid notch]

when i launch the game , steam launch, administrator launch from folder. always black

[tepid jackal]

I'd just like to know what the program detected. If it detected my mouse software or something stupid thats not a valid ban. if it detected an actual file (which it wont because I dont have any dodgy files lol) then fair enough.

[azure tapir]

How does it close? Are you able to alt-tab out?

[candid notch]

yes

[azure tapir]

How long are you waiting after it goes black? Sorry for the dumb questions, by the way. 😅

[candid notch]

when i start, instant

[azure tapir]

Hmm…after about 5 minutes, what happens?

[candid notch]

5minute later what will happen? i delete the game 😄

[azure tapir]

Hmm…I think it’s an emulation problem, as it’s trying to pull resources to load the game, but there’s a bottleneck somewhere. Best to use #game-support for that. Sorry. 😕

[candid notch]

today i already played with the game, 1hr later i cant play already? btw i have 100+hrs in the game

still black

[azure tapir]

What is actively scanning right now? I see a notification on Windows Defender.

Also, open up Task Manager. What does FragPunk.exe say? Has the program stopped responding?

[candid notch]

yes no answer

[azure tapir]

Crap. End the task, then. Let me research this and get back to you.

[candid notch]

i tried everything 😦

[candid notch]

ok i solved

if you have black screen issue on pc, u need reinstall the game, and restart the computer for deleting bad files, after restart you have no issue if reinstalled before .397 iq

still playing 😄

[azure tapir]

Oh, I was just about to come back with something, but glad you got it sorted out. Sorry I couldn’t be of much help. 😅

[fierce sluice]

I've now logged out of my Xbox account and reconnected to my NetEase account on the Xbox Series X! I still don't get 120Hz. What can I do?

It worked the whole time👈🏻

[azure tapir]

I’m not well versed on Xbox consoles. Sorry. 😕

[fierce sluice]

No problem

I've already uninstalled and reinstalled the game, I really don't know why it suddenly doesn't work anymore 👈🏻 Really sad

[azure tapir]

Does the Xbox have a display port?

[lavish inlet]

Can any admin give me permission for the lfg? It doesn’t let me interact or reply to the thread.

[azure tapir]

What region and what rank?

[olive yoke]

Use the available threads

[lavish inlet]

Middle east. No rank yet. Just started

[olive yoke]

https://discord.com/channels/1242297152970166282/1355469776125825066

[fierce sluice]

No, the Xbox Series X does not have a Display Port

[azure tapir]

Here you go! Just post a reply here: https://discord.com/channels/1242297152970166282/1355469776125825066

[lavish inlet]

Thank you both for the help

[candid notch]

ty everything

[azure tapir]

Anytime! 🙂

[slim hatch]

Someone have notice about issue on xbox launcher ?

[jolly grail]

?

[slim hatch]

Crash when open (always) after last update

[manic swallow]

Anyone knows the bind for emotes on ps5

[tidal vault]

Hold on L1 and left button at the same time

[manic swallow]

Like d-pad left?

[scarlet nymph]

does anyone have problems with audio cutting in and out on xbox, it cuts out for usually about 3 seconds, dont know if its my headset or the game

[versed pumice]

hi! can we still access the wild dawn battle pass? i just bought the premium nightmare hunters one but it says wild dawn is locked

[jolly grail]

@versed pumice not sure if this answers your question

[versed pumice]

ohh i see, i didn’t play during that battle pass unfortunately

if you’re participating in the reinforcements challenge, will the rewards for inviting people be given like immediately or on may 22nd/may 27th when it ends?

[jolly grail]

When the end date comes!

Top 3 receive a prize and you receive prizes for participating

[versed pumice]

okay thank you so much! c:

[cyan elk]

hey guys i didnt get the producers little gift mail do you guys know why or how to get it?\

[rare canopy]

So its been Confirmed you cannot do the #in-game-binding on PS5 theres no discord option at all

[old arrow]

Hey everyone, I'm new to tactical shooters. Any advice for someone trying to improve?

[cyan elk]

hey guys i didnt get the producers little gift mail do you guys know why or how to get it? please i need help as im new and need new characters

[stoic cradle]

Check your in game mail

[cyan elk]

i did and it doesnt show up what do i do?

[stoic cradle]

You can send a mail to #game-support

There’s also some currency codes in the pins of #main-chat

[cyan elk]

where do i look in there

[stoic cradle]

#main-chat message

[tropic skiff]

Hi everyone, where should I write to the account of the ban? I was banned, but I'm completely clean, I'd like to find out how it happened.

[olive yoke]

Follow the directions in https://discord.com/channels/1242297152970166282/1347036900917121055

[tropic skiff]

I can't write there.

[olive yoke]

Send your issue to this email: [e-mail]

[tropic skiff]

thanks

[idle agate]

I used a code and the person is lvl 30 am I still able to redeem the cat hat???

[jolly grail]

If you’re under lvl 15 and redeem I believe so don’t take my word tho

[idle agate]

I hope so thank you

[stoic aspen]

Any news on when the "network error" issue will be solved... I'm on ps5 waiting to play for months and they release with this BS.

[queen timber]

Nope and no news about per usual

[pulsar sapphire]

im stuck on the network error to on pc im sitting here @wet onyx

[still sluice]

[e-mail]
NetEase support / #game-support

[cosmic current]

👋

[grizzled cave]

Hello my friend, thank you. Let's begin. Now, normally we have two ways to solve things and based on your feedback I presume you're not an Eero internet provider/router user (which we don't recommend using their fix as it is insecure and would make you prone to cyber attacks)

So with that disclaimer out of the way. Rest assured, this method is for you, and it is not a dangerous one so no need to be worried.

I just need you to follow these steps, if you could kindly:

• Go to the pc control panel

• Then type in the search bar "network"

• Click on network and sharing center

• Click on your connection (ethernet/wifi) properties

• Following the last step click on your Internet protocol version 4 (TCP/IPv4)

properties

• Use the following dns server addresses

preferred dns server: 8 8 8 8 alternate dns server: 8 8 4 4

• Click ok and close all tabs

• Finally go to the cmd as admin and put ipconfig /flushdns then restart your pc

[cosmic current]

This is google DNS? could i use cloudflare instead?

[buoyant bough]

Does anyone think there will ever be a point where console players would be pooled with other players using a controller too? Like specifically?

[grizzled cave]

Well our mods and members tested and used the Google DNS method, logically it should work just fine with cloud flare as well my friend but we always recommended this way

[grizzled cave]

Console players can play with other console players + pc players if you turn on cross play my friend. However, that only covers casual gameplay and other modes. Not ranked. And when it comes to ranked, we can only hope, but sadly can't confirm or promise anything.

[lyric kraken]

wait i need help im trying to link my account to my discord but there is no discord thing in my game

[frail vortex]

Hello friends I am very interested in getting this pass, I have bought the premium and last of the last pass but that does not give me access as I could access

[cosmic current]

still doesnt work

[buoyant bough]

I mean in a sense of not playing with mouse and keyboard players. The aim assist is not enough to balance the playing fields

[grizzled cave]

Alright. I guess we either need to update this guideline for our current members as I've noticed this happening to me recently for a numerous times... Or, as it happened with each case... You probably use Eero as your internet provider or router as well my friend...

Is that possible?

Usually, when it doesn't work in this stage, our members notice that they have the eero problem

[grizzled cave]

Oh you mean console players who use MnK? I see... Well those will be matched in console pool as well my friend

Same rules with controller ones, to my knowledge

[cosmic current]

yes i have eero

[golden bridge]

is there KBM support for PS5 yet or is that still in the works?

[grizzled cave]

Ah that's why I wanted to check in with you my friend and asked you the things I asked initially. Eero is the troublesome one you see. I can help you fix your problem but you have to understand, and really make peace with the fact that:

• this is not an official solution. We as FragPunk mod team can offer you this guidance, but we don't approve and not recommend this method
• you understand and forfeit your privacy/data security if you follow with this fix method

I would rather have you wait for an official fix my friend. But if you're fine after that disclosure, I can help you fix it if you're still interested

[grizzled cave]

Players can use MnK on consoles to my knowledge but I don't have a general understanding as to which platform they use my friend. I'm sorry for not being able to assist you there as I'm a pc player. But at the very least I can share you the good news that players are using MnK and are able to play with MnK on console (albeit with some issues iirc). So if PS5 doesn't have it supported yet, at least the support will arrive soon from the looks of how things are going

[cosmic current]

I’ll just wait for an official fix thanks for trying

[grizzled cave]

Thank you for your understanding my friend, regardless of how desperate we may want to play a game, we shouldn't be asked to drop our essential security settings just to play a game. Fragpunk isn't going anywhere, I know that's not the answer or help you needed but I think you've made the right choice. Hoping to see you among us as soon as possible my friend

[golden bridge]

this is extremely good news my friend, i downloaded this game on a whim and ive been stuck playing for 8 hours and i cant stop… genuinely really addicted and im a PC player at heart but dont have the facilities for it right now but im glad to hear thats coming as i can use my keyboard just not my mouse lol ( yes i’ve tried other mice )

[grizzled cave]

Hahaha so happy to see your enthusiasm my friend, welcome to the frog family happy to have you with us do remember to take breaks, stay hydrated, take short walks, grab a bite and check your posture though I also cannot confirm if we have certain criteria regarding mice that needs to be used but wired/wireless as long as they're recognised by your playstation I think they should also work fine in FragPunk my friend regardless, I'll try to look up for more official information that we can share regarding the hardware that's supported for consoles or maybe we will have a guide for such stuff soon in our official web page or somewhere in the server here in our #game-news , #main-chat pinned comments or when you reach out to us again some time in the future, in here my friend

[exotic night]

Boutta bite a chunk out of my desk because of this crap still happening almost 2 weeks later

[grizzled cave]

It still hasn't been addressed my friend, yes... Sorry for the inconvenience

[wide swallow]

Black screen goes back to desktop and gives a game crashed message? Anyone know what’s going on? Never had this happen

[grizzled cave]

First time hearing this myself, better to report it in #game-support my friend

[merry zinc]

Me and my buddy keep getting this crash message, cant play at all

[grizzled cave]

Is this something recent for you as well my friend

[light crescent]

how do i check my rank in this server?

[merry zinc]

Yes, hasn't happened before, keeps crashing repeatedly.

[grizzled cave]

Might be a new kind of bug then, and seeing how multiple people has this now may I ask for you to report this in #game-support as well my friend? Not sure if we have a fix for this at the moment but hopefully with your reports Devs will be aware of it and provide a fix for this

Sorry for the inconvenience

[light crescent]

...

[rigid geode]

Bots in ranked. Prove me wrong

It feels so braindead I want to play with people and make plans. I like shenanigans but bots don't oblige

Not just that but they also have "aimbot",
They dump shards in random cards,
No teamwork.

I also play ranked just to escape from that sh

[nimble finch]

my CBT awards have disappaered from my account
anyone who can help me how to get them back, apparenly i connected by epic and steam account both and then all rewards were gone

[gleaming hawk]

Did they fix the login error for consoles yet?

[north ridge]

guys is it only me or does you ping also just skyrocket on this game like my internent speed is fine and on any other game its normal but randomly and at super inconvenient times my ping goes up to like 300

like theres nothing i can do to fix it idk why its like this lmfao

[gleaming hawk]

Idk bro last time I checked I couldn’t even get into the game in my Xbox

[north ridge]

jesus...

[gleaming hawk]

And every time I try and ask someone in main I don’t even get a reply 😭😭

[north ridge]

real i tried to ask mine in main and i got nun soo i came here, the server list in game says the ping should be like 50 which is my usual but huh im skyrocketing to 300-500??? and its NOT my wifi cuz other games are fine and i checked my speed so idk whats going on

[gleaming hawk]

Idek atp, I’d rather play release version of cyberpunk than this bro

[north ridge]

but i play on pc so idek how to help u either lol i didnt even know u guys have that issue.. and yeah, i mean i love this game so much i really do but its so unplayable with this ping im getting
like it just skyrockets randomly every few seconds??

[gleaming hawk]

Ong, idrc I can play battlefront 2 since it’s alive again

Loving the Spider-Man stuff btw

[north ridge]

no idea what that is but least you have that, my pings just been like this for 2 days i hope it fixes soon.

and ty frfr i call myself spiderman so yk, fits. matching w my friend who has deadpool lol

[gleaming hawk]

Bro how u not know what battlefront is, it’s Star Wars battlefield. U gotta play it. And moon knight fire lowk, Spider-Man cool too tho

[north ridge]

ill check it out sometime fr ill add it to my notes so i can, idk many games and im picky

[gleaming hawk]

Ur good, have a good time tho hope ur game gets better 🙏

[north ridge]

[keen bone]

The "server error" login issue is coming from Eero, not the game. Eero routers have a very poorly implemented DNS blocker that has blocked all sorts of legitimate traffic until they get around to updating their DNS list (you can do a web search to find tons of forum posts for people reporting all sorts of legit websites being blocked incorrectly). The simple solution for now is to disable what they ironically call "Advanced Security" in the Eero app (under eero+). Don't be scared that you won't be secure, they just try to scare people into paying monthly for that feature, which they even say you don't need in order to be secure (on one of their help pages).
One alternative solution is using the guest network. There's probably more.
You could send eero feedback telling them to fix their terrible product that's causing an issue for tons of people.

[storm rapids]

FragPunk Official Website

[cunning trench]

I need some help so I tried to give my friend my friend code but it said invalid even tho it’s PERFECTLY right is there like a fix ? He’s level 1 btw

[drowsy ivy]

I have a eero and I cant play either. What is this advanced security thing do? Am I paying exta for it?!

[keen bone]

Probably. Eero routers typically come with 1 month of "eero+" for free then they start automatically charging you every month (i think you can check your amazon account or app/play store subscriptions to cancel if you want). It gives you a few features that every other router gives you for free, and then a few random other things that aren't even related to the router/network. It's honestly pretty weird and kinda scammy.

The feature they call "advanced security" is a DNS based blocker to ideally block bad stuff like malware or malicious websites, but the problem is it's determined by them somehow just making a list of URLs/sites (or IP addresses, I'm not sure exactly. they don't give you much info about it) that they don't like, and they automatically block all of those without your consent and without informing you (seriously it's weird, every other product like this will tell you which URLs they blocked, and usually why, but they refuse to give customers any basic information so you can't even troubleshoot and add URLs to a whitelist or something). I've seen people complaining about it mistakingly blocking all kinds of sites like their bank, google, adidas, their home security website, rockstar games login, and tons of others. Most people say just disable it to avoid the headaches (and a lot of people say they're gonna eventually get a different brand of router cuz they're sick of eero doing dumb stuff like this).

[storm rapids]

FragPunk Official Website

[drowsy ivy]

Weird. ive had none of these issues. Yet I have eero.

[keen bone]

Yeah they seem to update their block list over time (I'm not sure how often. Maybe only after user complaints/feedback), so you probably won't see those same sites blocked anymore, but they do regularly mess up what stuff to block.
I think eero users should probably contact customer support and let them know they're incorrectly blocking a legit published game that's passed all the security checks for multiple digital stores.

[undone axle]

Day numero 10 of asking for a network error fix

[keen bone]

It's a few messages above.

[keen bone]

This one ^

[undone axle]

@keen bone kinda weird that this game is the only one having the issue then huh

[keen bone]

It's not. Eero have blocked lots of games over time, they just eventually fix it. They probably haven't gotten any/enough complaints about this one to fix their broken dns list

[stoic vortex]

my game is stuck in login how i fix it

[solid egret]

Why is it I play any other game and I have 0 lag but whenever I get on fragpunk with crossplay on I get 5% choke and 50ms router flapping it's legit just teleportation but not in a good way at that point but any other game I play I get like 10 ping max

[modest raptor]

third time now that i got ina aranked lobby with 9 players being bots with aim hacks im able to win the games tho couse of theyre playstyle does this happens to someone else too ?

[willow prism]

Is it normal to lose almost all of my beta progress including weapon skins and lancers skins which I had on my acc in the betatest. I have been only given back some of the battlepass items from the beta test but no currency etc for example the pink and purple bundle which I bought in the store during the beta test is completly gone alongside with all lancer unlocks and skins for the lancers even my playtime on my profile and other stats have been completely wiped?

[bleak token]

guys what happens if lets say i buy 1 year membership and not play for like 2 months do i still get the 2 months amount of coins if i log in back

[bleak token]

i have my betaa battlepass stuff but i pretty sure i lost my beta ranked stickers

[willow prism]

Yeah I have only received the battlepass items nothing else the bundle items etc which I had previously are GONE.

[bleak token]

i think store bundles were meant to reset but not the ranked or battlepass

[willow prism]

That would make sense so you lost almost anything apart from the battlepass items so in other words a complete wipe even including the player/profile stats?

[bleak token]

yea i think so i had nothing when game launched apart the beta battlepass

[willow prism]

Thanks :D I thought it was some bug or smth because I only linked my steam acc

[stark condor]

I’m still having the login issue with it saying “network error,unable to connect to server” for fragpunk any way to fix this?

[plain meadow]

Hey.. here are some steps that you can try, but remember.. use it at your own risk : #off-topic message

Also please contact support if this didn't work :
Email : [e-mail]

[bleak token]

guys what happens if lets say i buy 1 year membership and not play for like 2 months do i still get the 2 months amount of coins if i log in back or no

[jolly grail]

Might have to check your sound settings!
People have had small issues with this but it’s normally because you have disabled certain sounds

[sharp bobcat]

how do I link to my account?

[jolly grail]

#in-game-binding

[worthy pendant]

Didnt change anzthing in the sound settings, like i said i have no Problem with the Disziplin weapon

[jolly grail]

Hm, might wanna head to #game-support then, I’m uncertain

[karmic cave]

Hello Jacky, please keep the chats English-only

[clear void]

If u have a mastery dance, can u use it on every character or only on said lancer

[jolly grail]

If it’s unlocked by leveling said character, it’s specific

[clear void]

Ahh okok thanks, is the knife skin an exception or are the mastery skins for knife only usable on that one lancer

[jolly grail]

I’m uncertain on that one sadly, if it’s a generic skin you buy, or get from pulls 100% but idk else

[clear void]

Cuz the lvl 23 mastery of every lancer has a skin for a knife, and u can preview them at the knife skins so maybe
Ill see when i unlock one

[jolly grail]

Id imagine you can, let me test right now

(Yes you can)

[clear void]

But the dances are only for the lancer that unlocks it right

[jolly grail]

pretty sure

[coral thicket]

hello i just downloaded the game and when i press play it shows me that its launching then it dosent launch

[clear void]

Amazing ,thanks, ill see about the emotes when i get them, they are amazing anyway

[languid bone]

Im completely new the game, i started yesterday. i was wondering how u emote on xbox?

[karmic cave]

Press LB and Right on the D-pad

[willow prism]

any way I can force the game to open links inside a webbrowser of my choice because the browser inside the game is lagging my os like crazy and I am not kidding its litterally lagging my os?

[languid bone]

thank u

[flat nova]

How did I lose points for a win???

[lyric kraken]

skill issue

[flat nova]

😭like what

[dusky forum]

is there any way to make compiling shaders a lil faster , it takes alot of time and it happens everytime i open the game

[jolly grail]

I don’t believe so! If you wanted to open another browser and search the link manually that could work

[karmic cave]

Were you disconnected or AFK from the match mid-game by any chance?

[flat nova]

Yes I was but not for long so why would I get a penalty of that great number @karmic cave

[karmic cave]

That might be the reason. The game deducts Ranked Points even if you win, if you go inactive or get disconnected. Sometimes, even brief inactivity can trigger it. I know it's not ideal, but that's just how the system works for now..

[flat nova]

Damn okay well thank you I appreciate the help

[light remnant]

Hey guys

so I just bought the membership thingy for a month, my steam account has my credit card. do I have to cancel it somewhere so it doesnt automatically take money from me next month or is it not automatically?

[stoic cradle]

it does not auto renew

[light remnant]

appreciate it 😁

[lyric kraken]

hey guys so you know how there’s a discord link code in the game my game does not have that and i didn’t link my discord account what do i do?

[azure tapir]

Yep! #in-game-binding

[lyric kraken]

i dont think you saw it but i said i dont have the code in my game its doesnt even show a discord slide

[azure tapir]

Sorry about that. It should be under Events > Media Info > Link Discord. From there, you can bind your account to here using the #in-game-binding.

[bleak token]

wait if u have membership for a year do u get coins all year round or just 1 month

[winter dagger]

all year

15x80coins in a month

[bleak token]

oh thank god

[spice flower]

did you ever find the solution

[jolly grail]

The "A D3D11-compatible GPU (Feature Level 11.0, Shader Model 5.0) is required to run the engine" error in FragPunk typically indicates an issue with your graphics hardware or software configuration. Here's how you can troubleshoot and resolve this problem:

[spice flower]

what are the steps? I validated the game, my graphics card has no pending updates, Nor did i mess with bios. This is purely a fragpunk issue that was pushed to production without any care or proper testing. My System has not changed since the last time ive played.

[jolly grail]

Outdated or corrupted drivers can cause compatibility issues. It's recommended to download the latest drivers directly from your GPU manufacturer's website:

Perform a Clean Driver Installation

Install Required Runtime Libraries

FragPunk relies on certain runtime libraries

Check Monitor Connections

[storm rapids]

FragPunk Official Website

[broken olive]

Any updates on the login issues yet or is it still a no-go?

[lavish pier]

yea my game only works on a vpn

[spice flower]

that isnt how you fix it. you have to reinstal c++ locally 🤦‍♂️

[jolly grail]

No need for the silly emojis! Just tryna help :)!

there’s many way that code can be triggered and I listed a bunch of options that could fix them! So appreciate your time have a good day!

[spice flower]

Nono its nothin against you, youre good. it was the last thing i tried haha

[jolly grail]

You may have to disable ad block / eero ad block, that’s been an issue people find that fixes things

[dapper moon]

I’m not sure if this is the place to post this but it seems like AA is bugged if you have any view deadzone there’s no AA

[lyric kraken]

there is no link discord

[median lake]

I don’t think people realise how many things are missing in the console version

[mental orchid]

So I just hit max pitty to get 100 constellation?

[olive yoke]

Yes, your next draw will be 99% "Ultimate material" and 1% "Constellation axe"

[mental orchid]

That's crazy

[hollow sphinx]

It's free

[umbral spruce]

STILL cant login to the game how do i email the devs this is insane

[proven kiln]

#game-support

[gusty viper]

Hello, just checking to see if anyone else is having issues buying the Membership on Xbox? Everytime I try to buy it, it keeps telling me “Oops. Not sure what happened there. Please try again later.”

I sent an email to Customer Service a few days ago but I have yet to hear back from them

[lyric kraken]

where do i report

[winter dagger]

If its game related - #game-support
Discord - #feedback-desk-old

[lyric kraken]

what if its a username thing

[winter dagger]

#game-support :)

[lyric kraken]

i dont have the buttons to report or link discord

[olive yoke]

Send your report to this email: [e-mail]

[wise rover]

Been a week and still can’t talk or listen to people in game, I’m on console. No notification on being voice banned

[azure tapir]

The page should look like this. If not, then it is not available yet.

[gaunt seal]

i bought the season 2 battle pass through the membership and didn’t get the season 1 rewards

[karmic cave]

As the post shows, these bonus rewards will be delivered via in-game mail after the "Season 2 update"

[median lake]

We’re in season 1 chapter 2, so season 2 update hasn’t happened yet

[gaunt seal]

damn i’m a little slow my bad

[karmic cave]

Don't be sorry, it happens

[grizzled cave]

@vale nimbus here you go my friend sorry for the wait

I didn't change any keybind so these are default ones

[vale nimbus]

Thanks

To explain I’m missing that entire tab

[grizzled cave]

Yep I completely got what you mean my friend. Let's see if this helps and feel free to reach out to #game-support and explain your case with some information and evidence, if you can, if you think one of these keybinds or your mouse is not function as it should be

Happy to help my friend do let us know if you need anything else

[vale nimbus]

Okay

[grim quartz]

Alright guys I'm from scotland and I'm having issues on ps5 trying to log in for the first time just finished downloading the game. Is there a problem with the servers ?

[grizzled cave]

Servers are fine my friend but sometimes some people can't login, and more often than not it's regarding the users' internet provider and WiFi being Eero or they just can't connect to the game for some reason

[grim quartz]

Yehhh ma wifi provider is talk talk. And my router is eero 😩 minted 👌

[grizzled cave]

Yep... I'm sorry my friend. Eero is the problem and we have no official fixes for this and while we can help you with the problem with an unofficial fix, we really don't want you to take those risks and make yourself vulnerable to cyber threats 🫂

[grim quartz]

Yeh I'd rather not open myself to cyber attacks. Cheers anyway mate

[regal maple]

is there a way to turn off cumulative damage? it always throws me off

[dusty folio]

Is PlayStation still down

[rain tundra]

Question🙋🏾 will there be an official fix eventually or being worked on?

[wide belfry]

how does ranked picking shard cards work like who goes first i thought attackers always pick first but after the ban the defenders picked is it whoever wins picks first?

[stoic cradle]

PlayStation is not down.

[dusty folio]

Well I still can’t get in my WiFi is not bad @stoic cradle

[stoic cradle]

As above, it’s an issue with certain routers

Being worked on by the devs but have to wait for more info

[dusty folio]

Thank you ima go face plant in my pillow now

[stoic cradle]

Hopefully we get an update soon for you guys. I have seen that some people are having success using either a hotspot or vpn but can’t guarantee that will work for everyone having issues

[tacit moth]

FrogPunk: Mosquito Army vs Frog Squad
so i was a winner and got the role
then i accidentally left the server and lost the role
but i did enter my steam currency info already
just wonders will there be any problem if i don't have the role rn

[nimble finch]

my CBT awards have disappaered from my account
anyone who can help me how to get them back, apparenly i connected by epic and steam account both and then all rewards were gone

Can anyone please tell me how can i get my rewards back , i played the entire bta test now my rewards are gone for that, even the support mail ID doesnt help

[wet onyx]

Hello @nimble finch

you will need to contact game support, either in game or via the support email, you can find directions here: #game-support

[nimble finch]

Hi @wet onyx i have already sent the mail 2 weeks back but i havent heard back from the team

[wet onyx]

did you try the in game support service?

[nimble finch]

how can i access that

[wet onyx]

follow the directions here: #game-support

[nimble finch]

This is the option i am getting when i am selecting CBT reward lost

[wet onyx]

no one in this discord can assist with game related issues, we apologize for the confusion

you need to speak with game support, you can find directions here: #game-support

[nimble finch]

That's kind of surprising since in the game support service it says to contact discord

[wet onyx]

there are no game support services here, we apologize for any confusion created by that message

[old pelican]

what's the ETA on support emails, I've sent one over a week ago and didn't hear back

[steep seal]

hey guy
I sent to the official email supports and no one reply for one week I don't know when will they reply
but it's over I uninstalled the game and ty for wasting my time and nice mods and nice help

[chilly osprey]

damn

[grizzled cave]

This is something they have to figure out with Eero themselves my friend. Eero to our knowledge, blacklisted some form of NetEase asset and it is getting filtered out by the adblocker/privacy setting whenever you try to launch the game. It will not work until Eero does something about this with NetEase if you ask me. I do hope that the Devs will fix this with them, and it has been rather more occurrent than before with our console players compared to our pc players at launch. Hopefully the Devs will provide an answer to this question soon my friend. But it's not the kind of question I myself can just directly give a yes or no as an answer

[clear void]

Do the stones in the obsidian dragon skin u can customize do anything else besides the looks of the stone? Cuz it is a small change visually when u buy it

[burnt pier]

only Visual and Effekts, but its ingame currency and u get plenty of that

[clear void]

does it change the inspect animations? or reload or smth

[finite jackal]

I believe it doesn't

[neat ravine]

My rank games arnt counting anyone know why

[small tinsel]

hello, the game dont started by steam what should i do ?

[undone axle]

Day number 11 of waiting for a network error fix, I recognize that the issue is only with eero, but at that point it would be more efficient for somebody from netease to officially reach out to them to make a claim. This isn't our game, and so the responsibility for a fix is on them, but the fact that we haven't even gotten an official response from the devs or anything in almost two weeks is crazy.

I've already reached out to eero and they told me somebody from net ease would have to be the one to reach out. The support email also hasn't responded in 11 days :/

[versed wyvern]

the game isnt logging in my account

[dapper galleon]

the game automatically logged me in my steam account , i wanna sign out so i can sign in with netease that is where i have my progress

[dapper galleon]

someone help me pls

[rain tundra]

Ah I see. Well thank you for trying to answer my question anyhow 🙇🏾🙇🏾 I appreciate it

[jolly grail]

• Launch FragPunk through Steam.
• Navigate to the Settings menu.
  Look for an option like "Log Out" or "Disconnect" under your current account settings.
• Confirm the logout process.

2. Log In with Your NetEase Account

After logging out, the game should prompt you to log in again.

• Select the option to log in with your NetEase account.
• Enter your NetEase credentials (email/username and password).

If you don't have a NetEase account, you can create one on the NetEase Games website.

3. Account Linking and Data Access

Upon logging in with your NetEase account, you may be prompted to link it to your FragPunk profile.

Important: If you have multiple accounts linked to FragPunk, you will be asked to select the account with the game data you wish to use. Game data from unselected accounts will become temporarily inaccessible after linking.

If you had previously linked your Steam account and are now switching to a NetEase account, be aware that some players have reported losing access to their previous game data after linking to a new account.

[storm rapids]

FragPunk Official Website

[quiet wing]

hey guys. does netease also have a discord server ?

[jolly grail]

Don’t believe so what is it I can help you with?

[quiet wing]

Its the linking of account. with NGP, netease account etc. it says account doesnt exist. but i have an account for bloodstrike. also receiving emails for this game. but i cant login nor link these 2 accounts 😦

[jolly grail]

Have you got any accounts linked to Fragpunk elsewhere? attempted to disconnect them and connect yours?

If not / this isn’t the case head to #game-support and submit a ticket

[analog gale]

But it work on other net ease games why is this one differently

[jolly grail]

Because the game is run on a new database server (just like every game) and has different measures! Loads of games have this issue when first coming out, it’s something that needs to be bypassed from netease and eero

[analog gale]

Marvel rivals didn’t have this issue just saying

[jolly grail]

They did; just saying… :)! it was fixed much quicker than this one though! But yes it did

[analog gale]

Not on launch

[jolly grail]

Yes on launch! But I’ll hold off this conversation because you’ve gotten your answer if you don’t like it then meh and choosing to continue!
Have a good day !

[analog gale]

Idk me and sum friends were able to immediately login and play all on eero routers ps5 no issues im aware tho later on in the months they have issues but as far as im concerned devs still haven’t issued anything it’s lowkey frustrating that i graduate in about 2weeks now i gotta wait like 6-7 months to play for something i was looking forward to playing w friends on launch

[loud bane]

So if I accidentally already selected the account with no data do I have to wait for the update to be able to access my old data?

[jolly grail]

#game-support

If you’re still gonna have issues with it and a response I can’t do nothing about go check out #off-topic and scroll up till you find Ash’s message on how to sort it out

[analog gale]

I can’t do the eero route thing cause I don’t own the internet

[jolly grail]

You disconnect your link, and they’ll ask you to login again. People have reported losing data though, so it may be an issue you have to contact Fragpunk themselves through #game-support

[grizzled cave]

I've never been in mod team of other NetEase games so idk how they went or whether they had this issue in the launch phase at all my friend. I don't know what to tell you, again maybe developers will come up with the solution and give an explanation why this happens on FragPunk

[analog gale]

[loud bane]

Thanks pancake looks like I’ll just be waiting for the update to get my data back!

[brisk prism]

How do someone ppl have like an ice model off hollewpoint or nirtro in fragpunk how do i get that?

[hexed dome]

How do I rename my voice chat

[brisk prism]

How do i get this?

[karmic cave]

@brisk prism Here

Exactly what?

[brisk prism]

How do i get that skin? he has on?

[karmic cave]

That's the chapter 1 battlepass skin, although I'm not so sure, let me login to confirm

[open spruce]

thats correct, he can still get it if he is on console

[brisk prism]

My luck is so bad then i am on pc

[karmic cave]

Completing the Chapter 2 Battle Pass will grant you most of the rewards from Chapter 1, so you’re all set

[open spruce]

How does it grant hin most of the rewards?

[brisk prism]

But i don't have money to buy things in the game

[karmic cave]

Well, in other words, all the battlepass Chapter 1 rewards excluding the 900 coins (to be specific)

[brisk prism]

900 coins i only have 230coins i thing

[open spruce]

wdym? Since he is on pc he cant get chapter 1 rewards anymore if he didnt buy it

[karmic cave]

Oh, did they mention they're on PC?

My bad then

You are only eligible to for chapter 1 rewards if you are a console player

[open spruce]

Yes he did! All gucci tho he doesnt have money anyways lol

[brisk prism]

@karmic cave I know this gonna shound so dum and i am probely gonna get laugh at But can You guys give me the winter skin or something ells like then battelpass skin from seson 1?😢

[open spruce]

dm @stoic cradle she might buy something for u

[karmic cave]

I wish I could help, but that’s something outside our scope. As Discord moderators, we’re not affiliated with the game’s support team, we only handle Discord-related matters. You can try reaching out in #game-support , but just to set expectations, it’s unlikely they’ll be able to assist with that (and don't mind Jax, he's just trolling lol)

[brisk prism]

Oh ok

[brisk prism]

Nar i don't wanna be rude and ask her to buy me things but idk i don't think she wil anyways

[open spruce]

Well u missed these items so u gotta live with it and I am 100% positive that support wont give u free skins no matter the reason

[brisk prism]

ok👍

[karmic cave]

Although.. There's a way to get Chapter 1 Battlepass.. Through Xbox PC (Which you'll have to pay for either way)

[brisk prism]

How i am pc

[burnt pier]

Use the Xbox PC app and play over that on PC. It counts as console 😉

[brisk prism]

Oh thats how wil i get the winter skins too?

[burnt pier]

Nope winter skins are gone for now

[karmic cave]

Unfortunately not..

[brisk prism]

Oh ok btw can you or someone ellss help with i forgot to say it but can i plss get a return on spiders launcher i wanted to see how he looks like and i click on him and bhougt him i did not mean to?

[karmic cave]

Again: As Discord moderators, we’re not affiliated with the game’s support team, we only handle Discord-related matters. For game-related issues, please contact #game-support

[brisk prism]

Ok sory for asking again

[karmic cave]

I also recommend trying out the Lancers in the training grounds. If I remember correctly, you can test them freely before deciding whether to purchase them

[burnt pier]

I don't think so in Game purchases should be non refundable. Since it's a few more clicks to buy him while watching the skin.

[brisk prism]

Oh thanks

[drowsy ivy]

Any more news for when this eero thing is going to be fixed?

[jolly grail]

There’s steps on how to disable the part that is messing up the connection. But no official statement

[drowsy ivy]

Yeah but I ain't disabling something that helps prevent scams 🤣

[jolly grail]

It’s just ad block I think but no one will ask you to turn off your safety feature ever

[molten lintel]

Does anyone know what the issue is with logging in and getting a network issue? I just got the game, I have a NetEase account, my connection is good, AND Ive re-downloaded it twice

[plain gyro]

My invitation code is not working when someone try to use it

[jolly grail]

What level is the person trying to use it?

[rustic ibex]

I'm the one trying to use it and I'm level 8

[jolly grail]

Eero routers, please check the pinned message in #off-topic on how to fix it, if the problem persists head to #game-support

[jolly grail]

Change the O or 0 to the opposite so for example o -> 0 or 0 -> o

Think they look different if that don’t work then not too sure, may have to re log or a #game-support issue

[inland flax]

I’m confused, I have got 2 of the cyber saint vouchers in my bag but when I go to use them it does not let me as it says I need four to be able to open them? Is that how it’s meant to be?

[jolly grail]

It doubles each use! So first time is 1 , second is 2, third is 4, fourth is 8th etc.

[noble prairie]

Did they fix the entrance to the game on PlayStation consoles?

[jolly grail]

#off-topic check pinned messages on how to fix it, if this don’t work or you don’t want to do it you can check #game-support to contact the devs

[noble prairie]

I can't find the messages

[jolly grail]

Check pinned messages in #off-topic

[languid bone]

What Codes are availible rn to be redeemed

[jolly grail]

Check #main-chat pinned messages

[graceful yew]

Who can help me unlink my account so I can link to a new one

[jolly grail]

@graceful yew same applies to console just rework it a bit

[molten lintel]

Do those rules differ for PS5?

[jolly grail]

What do you mean?

[molten lintel]

Lemme just double check smt rq

[hazy gale]

Yo, how can I redeem the xbox pioneer bundle?

[olive yoke]

Are you a pc player or console

[dusty folio]

Yea just tried my hotspot on my phone and it worked and I switched back to the actual wifi I have and it still doesn’t thats weird

[mellow raptor]

killing your own game by making seasons 60 days for no reason

reset ranks so people have something to grind the player base is dropping by the hundreds daily we need player count to survive i have almost 400hrs on this game i love this game my friends love this game but it is dieing

[jolly grail]

no one’s killing anything and 60 days is shorter than most and gives people plenty of time!

Weather the game is ‘dying’ or not it’s on you to decide BUT I can say the games still active and aslong as people are having fun that’s all that matters!

If you wish to complain about the game go to #game-support and send a email to devs as we cannot do nothing for you here

[olive yoke]

@hazy gale If you're using Steam, head to your game library, and in the lower left corner you should see this "Add a game" Click on it, Click "Product activation" and then enter your activation code inside the text box and confirm it.

As for Epic games, Click on your profile in the upper right corner, look for "Redeem code" click on it, paste in your code, and confirm

[inland flax]

Ohhh okay thank you!

[olive yoke]

Here's the full list of probabilities and costs: #main-chat message

[hazy gale]

Nothing worked, fortunately got it working on xbox. Com/redeem.

The problem is getting these rewards to sync to steam.

There's no way to connect xbox to netease account on the website, so what I'm currently going to do is download on xbox launcher launch and get the rewards and see if there's an in-game way to connect to netease

[olive yoke]

Wait.. Open your game, when in main menu press esc and go to the settings, from there navigate to the "Privacy" tab, scroll all the way down and click "Link other platforms"

[mellow raptor]

if the game was so active why in NA it takes 5-20 minutes to find a ranked game most the day

[olive yoke]

Have you tried doing that?

[jolly grail]

Again not the place to talk about it really I can’t help you at all so… go to #game-support and you can report to them

[olive yoke]

Tho i'd be careful with linking your steam account to consoles and vice versa since i've seen many people lose their in-game items

[hazy gale]

I see that I already have xbox linked

But I still didn't receive an email for the pioneer rewards

Will launch from Xbox launcher and see what I can do...

[olive yoke]

Hmm.. no rewards in your in-game mailbox?

[hazy gale]

Not after launching from steam, will see after I launch from xbox. Hopefully I don't lose everything 🤞🏻

[olive yoke]

Let me know if it showed up or not

[hazy gale]

This appeared right after clicking login from xbox launcher

Nice! Found it in the mailbox!

[olive yoke]

Oh, happy to hear that 🎉

[hazy gale]

So, redeem on xbox, download from xbox app and launch to get the rewards. Then it's available on steam too.

[olive yoke]

Well.. this sounds pretty logical 😄

[hazy gale]

These are the rewards btw.
It's not the bundle, it's the compensation for refunding the bundle and for delaying the game.

I thought the compensation would be more fragpunk coins as they said they will give the whole s1 rewards for the players on those platforms.

[olive yoke]

iirc When you buy the current chapter 2 battlepass you will receive all of the chapter 1 battlepass rewards ( except Fragcoins ) with the launch of season 2

[hazy gale]

Season 2 launched...

[olive yoke]

It's Season 1 chapter 2

[hazy gale]

Oh.
Will I receive all the rewards instantly or will It just let me continue working towards completing the previous bp?

[stone silo]

Could I get some help with the nitro cat hat?

[olive yoke]

https://discord.com/channels/1242297152970166282/1347367452031324192

[hazy gale]

So the jist of it is that the rewards are gained through progression on s1c2.
The progression tier s1c2=s1c1.

[stone silo]

Is there a way to undo the person you invited for the invite your friends quest?

[olive yoke]

Yes, once you reach the last season 1 chapter 2 battlepass level you'll receive your season 1 chapter 1 rewards with the launch of season 2

[deft mantle]

why is it still saying login failed, network stuff. ive tried uninstalling, restarting,. nothings working

[olive yoke]

Check out #off-topic message , see if anything from there fits the issue you're experiencing, and please keep in mind that this is an unofficial guide made by a member of our community, use it at your own risk!

Also before doing that please report your issue to game support: https://discord.com/channels/1242297152970166282/1347036900917121055

[tepid jackal]

Hey guys, I got banned a few days ago, even though I didnt do anything. I've sent them an email, and haven't heard back for 4-5 days?

I tried to go onto another steam account, and support a customer service ticket through their, and I get a quick response, but its just an automated thing saying nothing wrong with your account, even though i clearly stated its another account im appealing for.

Any ideas/help?

[olive yoke]

The only solution is to email game support: "[e-mail]" and wait for their answer

[tepid jackal]

Do you know how long they roughly take? I've been waiting 4-5 days with no response. If not no worries, thanks for the help!

[olive yoke]

Not a clue, but i hope they answer to your email asap

[tepid jackal]

Thanks. Also, quick other question. There is these Hall Effect keyboards, like the wooting, that have this function called SOCD, where it makes strafing easier, its popular and used by lots of people. Some games dont allow it, others do. Is it allowed in fragpunk?

[jolly grail]

From what I know, nope

[tepid jackal]

Ok thank you.

[cobalt creek]

hey guys i need some help it says i can't login to the servers because of network but my networks perfectly fine

[jolly grail]

Could you provide a screenshot?
If I’m right I believe it’s because of an issue with your router and eero - you can check how to fix it in #off-topic pinned messages

[cobalt creek]

this my first time playing so

[jolly grail]

Yep head to #off-topic and check the pinned messages

[atomic hound]

Hey guys! Can someone help me out by listing the exact prices of the current Lucky Prize Pool (Plasma & Cyber) and how many tickets i need for each? Or can I find more information about this somewhere?

[cobalt creek]

which one would i have to do?

[jolly grail]

Not entirely sure what’s on there but your problem lies with eero

[cobalt creek]

wait so do i gotta have a eero for that or what im confused since i've never used this app before

[jolly grail]

You already have it , you gotta disable a setting within to play, you’re not required to! But it fixes the issue

[grizzled cave]

Are you able to launch FragPunk at all? Have you ever gotten in a game or played a match for example my friend? If not then that means you have the eero network or eero router which blocks your access to fragpunk. There's a way to fix that but it's not official + it'll jeopardise your safety and security. You'll be prone to cyber attacks. No need to do that for a game. But if you understand the weight of the situation and still want to go on then we can help. I still would suggest you to wait for an official fix though

[cobalt creek]

so the thing was i was able to login then the moment after i had a missclick and had to relogin then all the problens had started

[grizzled cave]

Is that during account creation? Are you on pc or console my friend?

[cobalt creek]

pc during account creation i tried logging into google and i had a missclick and had to redo it all over

[grizzled cave]

Hmm and that miss click would be? Unlinking your NetEase account or something?

It would be wise to link your NetEase account to your main platform at all times my friend

[cobalt creek]

i pressed like cancel during selecting my acc and then some yellow exclamation mark then i tried logging in again and said network problem or smth

[grizzled cave]

Hmm... What have you tried thus far to fix this?

[cobalt creek]

not anything lol

[grizzled cave]

Okay so do you get any warnings, errors when you launch the game now? Does anything happen?

[cobalt creek]

i get some random letters idk if its chinese or smth that says my gpu and tells me press ok

[grizzled cave]

I have noticed from some console players that if they mess the account creation part up, they get locked out of game or something similar to that

[grizzled cave]

Oh

Hold on a minute

[cobalt creek]

but that didn't seem to be an issue when i tried logging on only other choice i wanna try is reinstalling the game

[grizzled cave]

It tells you to update your graphics driver my friend

Can you give that a go?

Get back to me

Do you have any updates lined up

[cobalt creek]

will do ill have to see

[grizzled cave]

This could explain the situation as graphics drivers have known to cause login issues so hopefully it's something as basic as this

[undone axle]

So when I go to eero support I got "You may try placing the game server URL on your allowed sites list in the eero app to see if that resolves the connection issue.

This method allows you to maintain your protection while permitting the game server connection."
Does anyone know the game server url?

[cobalt creek]

nope same thing im going to reinstall the game tomorrow to see what happens

[grizzled cave]

For now try to verify your game files real quick my friend if you can

[cobalt creek]

i had to go so i sadly can't thank you for the help though

[grizzled cave]

Ah I see, all good my friend. Next time it is then. Thank you for patience. Not sure if I can be there when you give it another go but reach us anytime you can, we'll get back to you and hopefully we'll get you sorted then

[cobalt creek]

alright thank you a lot

[wheat scaffold]

So I play on ps5 and when I click the login button it keeps saying Network error what do I do about that

[jolly grail]

We were just talking about that! If you check the messages above and the pinned messages in #off-topic

[ancient canopy]

Anyone still can’t get in on ps5?

[jolly grail]

check the message above.

[dull flame]

How do i get the season 1 battlepass? i got the ultimate version and still haven’t got the season 1 stuff?

[frigid mica]

can some one help when they can

[stoic cradle]

In season 2

[dull flame]

but it says locked

[stoic cradle]

Because it’s not season 2

[fierce stirrup]

did u end up sloving the issue?

[violet anvil]

If u have eero wifi u gotta disable advanced security @fierce stirrup

[median lake]

We’re in season 1 chapter 2. Season 2 is next update

[dull flame]

ohh

[violet anvil]

How do we know we get that in season 2? I thought it was old bp as i saw people with those skins already on pc

[stoic cradle]

It is the old battlepass..

[violet anvil]

So how we get it in season 2 im confused

[stoic cradle]

For people on console, they will receive the chapter one battlepass in season two if they purchase chapter two (current) pass. This is because they weren’t able to play during chapter one - the first pass will be available in season two.

[jolly cipher]

I’m fairly new to meta ect, what lancers are in rotation atm? Aswell as load outs.

[violet anvil]

Ah okay thank you for explaining ,i appreciate it 🙂

[quasi apex]

does anyone have an idea of why the game is so laggy ?(i get 30-60 ms in every game but when it comes to fragpunk i get 600-1200 ms)

[karmic cave]

I wouldn't say there's a strict META in this game, since weapon and lancer effectiveness really depends on the card combinations chosen by both teams. That said, some lancers are definitely more popular than others. From what I observed during the tournament, the "My Way" LMG seemed to be the most commonly used weapon

[iron igloo]

Are there server issues happening? I can't log in

[jolly grail]

Are you receiving the message Network Error? And have you been able to log in before?

[iron igloo]

I've been able to log in before it keeps saying network error unable to connect to server

[jolly grail]

If you’re pc there may be a seperate issue to what I’m about to say, but.

Majority of people who receive this issue have faults with their router as it’s designated to EERO which interferes with the game connection

[iron igloo]

I'm on PlayStation and have been able to log in and play other games so I doubt it's my router but I'll try restarting it 👍

[jolly grail]

Ah! Do you know if your router runs eero?

[iron igloo]

Yes it does

[jolly grail]

Then it may be an odd timely event, but it’s most likely the eero. If you check #off-topic and check the pinned messages it’ll show how to sort it out.

But if you’re not 100% sure it’s the router you could connect to your phone data and see if that fixes it. If that’s works it’s 100% eero

[radiant mist]

❔

[jolly grail]

Use an emote in game by pressing L1+Right Arrow , and then match replay system!

Go to your profile > history and click on one of the games

[radiant mist]

Listen, my friend, I don't understand what I'm watching in a video, so it's okay if you make an explanation video

[jolly grail]

Sorry I don’t understand what you just said.

To emote you press L1 and right arrow .

To watch replays you go to your profile page, you go to history, you click a game

[jolly grail]

When you are in a game, press L1+ right arrow

I see you’re on console by the bottom left of screen, if you want pc instructions let me know

[unkempt sinew]

I want to install the game on ps5 but I'm worried about the connection problem cuz I saw alot of people complaining about they can't get into the game is this issue still or its solved?

[stoic cradle]

It’s only EERO routers

If you don’t have one you should be fine

[unkempt sinew]

Thanks for clarifying

[humble robin]

im having a problem, when im aiming in fragpunk, then my cursor goes into second screen and just minimalize my game

[radiant mist]

❔

[stoic cradle]

?

[radiant mist]

I mean how do I do this task?

[stoic cradle]

You can share your code for others to use #code-sharing

[turbid lava]

Question: Where do i report a player?
Of course not in game report system >.>

[jolly grail]

#feedback-desk-old !

[stoic cradle]

#game-support please

There’s an email within

[turbid lava]

There is no section to report a player

[jolly grail]

Are you attempted to report a player in game? For their actions? It will be #game-support if it’s someone here that’s another story

[eternal mirage]

For a few days now I can no longer launch ranked mode and yet I am gold 3 level 60, when I click on ranked mode nothing happens do you have a solution please

[azure tapir]

Can you play other game modes?

[eternal mirage]

Yes but ranked no

[stoic cradle]

You need to turn off crossplay

[native zinc]

Can sm1 help me with The invite code thing

[azure tapir]

#code-sharing

[radiant mist]

❔️

[royal vigil]

Even with an active subscription, can I only change the name every 7 days? Before, I could change it whenever I wanted, I changed it yesterday and when I went to change it, it said that I could only change it again after 7 days.

[eternal mirage]

Okay thx

[clear void]

If i buy the xbox pioneer bundle while already having the battlepass, will the battle pass voucher be compensated for coins or will i only recieve the items within in the bundle?

[jolly grail]

I made this mistake and bought the battle pass before else and well… nothing lol

[stoic cradle]

The battlepass voucher is a voucher for any pass

Not just the current one

[clear void]

so does it js go straight to my inv or...

[stoic cradle]

Yeah it’ll be in your bag and you can use it for the next pass

[clear void]

okay period, i heard that the old bp would be coming back for console player whpo bought the current one? is this true

[stoic cradle]

Yep in season 2, console players who buy this chapters pass will get the first pass

[clear void]

will players only receive access to the first pass and still need to buy or will it be completely free?

[stoic cradle]

It will be free but it will be like for like, so if you bought the premium version of this pass, you will only get the premium version of it

And ultimate for ultimate

[clear void]

ohh okay this make sense, tysm!!

[clear void]

so was there no voucher in that bag of yours...

[royal vigil]

@stoic cradle

[stoic cradle]

No idea sorry

[drowsy ivy]

Any more news on EERO bug?

[jolly grail]

no official news, same as before #off-topic pinned messages all we have so far

[azure tapir]

English, if you please. 🙂

[oak fog]

Guys, what the best lancer for atack?

[azure tapir]

I’d say either Zephyr or Corona.

[oak fog]

ok

[upper osprey]

One of my friends can play the game it say internet issues but every other game works but fragpunk

[maiden bronze]

For the time limited mode blitz ballet. How do u collect the reward I get for play any arcade for 120min. My reward seem to be stuck an I can’t claim it them the event page

[grand canyon]

where is verify page?

[olive yoke]

https://discord.com/channels/1242297152970166282/1337011570265428009

[grand canyon]

thxxx

[tepid meadow]

thankss ❤️

[jolly grail]

Network error? If they have a router that has EERO than head to #off-topic and check pinned messages.

It’s an interference issue

[upper osprey]

Oki thank you

[tender dragon]

hey guys im getting a "please close debugging tools" msg but i dont have debuging tools?

[azure tapir]

Uninstall, then reinstall the game.

[hasty kite]

i keep getting a network error everytime i try to log in, do i need a netease account?

[lethal hollow]

What do I do if I’m missing some of my items from Beta?

[hasty kite]

im on xbox

[hybrid escarp]

They shouldve been in the mail if you are still missing some send in a ticket #game-support

[golden bridge]

any update on ps5 MnK support?

[hybrid escarp]

not yet sorry

[ruby cradle]

can anyone help me with this problem, when i launch my game it is saying there is a corrupt file i already tried verifying my files but it doesnt rlly fix it also i tried to "sfc /scannow" but that didnt give anything either, i tried reinstalling also didnt do anything anyone that can help me?

[karmic socket]

:0 wasnt there an axe icon before...
is it specifically a dragon skin bug?

[lapis stump]

where do i verify?

[winter dagger]

#in-game-binding

[strange vine]

I have a question, when i press "Login" it says "Loading.." and then says "Login" again. i cant get into the lobby, does anyone know a fix?

[hidden maple]

can someone help me with my issue?

[prisma drum]

@azure tapir

[stoic cradle]

Did you click yes?

[hidden maple]

yes

imma eat rq ill brb

[stoic cradle]

Try verifying steam files

[hidden maple]

ive done that seveeral times

and deleted the game and redownloaded it aswell

@stoic cradle

[stoic cradle]

You can contact #game-support for further support

The only other thing I can think of is trying to run the game as admin

[hidden maple]

tried that as well but i try again

i send it to that email right?

@stoic cradle

[stoic cradle]

Yep that’s right

[hidden maple]

how long does it take for them to respond @stoic cradle

[harsh bloom]

Can’t seem to login it keeps saying can’t connect to servers any ideas

[stoic cradle]

We’re not affiliated with the game support so unfortunately I can’t comment on that sorry

[agile moat]

I genuinely have a concern. I feel like my in game honor has moved at all and I have been playing this game since launch.

Can anyone help me with that?

@stoic cradle or anyone?

[stoic cradle]

To gain honour you need to complete matches, get upvotes and give upvotes

Not be toxic etc

[agile moat]

Thats the stuff I have been reading in game. But people dont really give upvotes unless its ranked. Most people dont give a <bad word> they just play. So the honor system is flawed if thats how is works on going up and down on upvotes.

And game support is no help either.

[hidden maple]

like where you email them?

[agile moat]

I used the in-game support.

[hidden maple]

i cant even open the game

[agile moat]

Oh damn

[hidden maple]

yep

[agile moat]

I have an extreme solution for you. Its like the last resort FORMAT THE WHOLE PC

[hidden maple]

do what now?

[agile moat]

reinstall windows all together. Its an extreme solution that you can take if you choose to.

[hidden maple]

i dont rlly wanna do all that tbh

[azure tapir]

👇

[hidden maple]

@azure tapir everything meets the requirments but my cpu, and ive had to meet thr requirments on any game before

[azure tapir]

What is your CPU?

[hidden maple]

bad but good enough to run games ill show u one sec

i dont have a driver management

[azure tapir]

Sadly, that CPU isn't supported by the game. It does not have the AVX2 instruction set for the game to open and run. You would need a I5 4th gen or later to run FragPunk. If you want to stick to the same chipset and motherboard, you can upgrade to an i7-4770 or i7-4770k, which is around $25 to $60, and it does include the AVX2 instruction set.

[hidden maple]

i have a I5-14400F but i need a new mother board, ram

[azure tapir]

That would work as well. I can recommend some motherboards and RAM for it, if you would like.

[solemn sequoia]

Is there anyway for Fragpunk support to transfer a DLC bundle to a different account? Bought the Pioneer bundle for PC a couple months ago on the wrong account and was wondering if it was possible for support to do that.

[hidden maple]

is there a way i could get a mother board that was ram alr? and i can just put my gpu in it which is radeon 580

also ive played games without meeting the requirements at all and played them just fine @azure tapir

[azure tapir]

Nowadays, no, not really. The LGA1700 (the chipset for the i5-14400F) doesn't have any motherboard RAM combos or, if they do, the RAM is soldered on the motherboard. It's best to purchase those separately. If you're going bang for buck, look for either a Z790 or B760-I chipset and around 16GB of RAM dual stick, speed doesn't matter.

[hidden maple]

okay ty

[azure tapir]

Anytime, and good luck! 🙂

[hidden maple]

also ive played games without meeting the requirements at all and played them just fine @azure tapir

[queen timber]

Still no news on the console network error fixes?

[azure tapir]

Yeah, it's just this game and the AC's requirement for that particual instruction set. Then again, the i7-3770 is 13 years old, so I think it's time for an upgrade. Again, the i7-4770, even though it's just one generation up, contains that instruction set, and it's pretty cheap, especially secondhand.

[hidden maple]

okay ty

[azure tapir]

Anytime! 🙂

[quartz seal]

Y'all have bots trying to get people play their game.

[azure tapir]

We know. We handled it.

[cobalt creek]

i neeed some help with network error during the login screen

[grizzled cave]

Hello hxzes! How are you my friend? Yesterday it was an account issue now you have network error issue?

[umbral spruce]

YO i have that too

[grizzled cave]

That's progress but I wonder what have you done differently to get that network error now

[azure tapir]

Have you all ran though the network troubleshooting steps?

[umbral spruce]

i went through every signle one only thing that worked was a vpn but then id get kicked every round

[azure tapir]

Even the troubleshooter in Windows?

[cobalt creek]

sadly its the same thing lolk

[azure tapir]

Or...what about renew and release? Have you tried that?

[grizzled cave]

Ah that's unfortunate... Have you tried anything when you had the chance? Reinstalling the game? Verifying files?

[umbral spruce]

i been in here for weeks nobody can help i eamiled the devs LAST WEEK AND NOTHING YET

[cobalt creek]

i've reinstalled but how i verify files

[azure tapir]

So what exactly is the problem? Be as detailed as possible.

[grizzled cave]

If you're on steam you can right click the game name and there should be some settings window that lets you verify game files

[umbral spruce]

netwokr error not allowing me to login to game ever since console addition

[grizzled cave]

But honestly idk the exact fix to your case sadly. I also haven't heard from other members with same issue and if they fixed their issue at all. It seems like cancelling or not going through with account creation during login is a no no

[azure tapir]

And you said a VPN will allow you in game, but it kicks you out?

[grizzled cave]

Maybe Brandon (Saitama) knows how tough

[umbral spruce]

allows me in but every round id get blue screen and have to reset game.... basically kicks me out

[cobalt creek]

alright give me a second to try t his

[azure tapir]

Oh...what does your event viewer say?

[umbral spruce]

idk didnt check just got cheesed and loaded up cs2

[azure tapir]

Okay. When you get a chance, you can filter the results and see why the computer BSOD. There should be an error code alongside it that starts with 0x800.

[umbral spruce]

how do i view the info i need to see in event viewer

[cobalt creek]

same issue idk why its being like that cause when i first launched the game it worked

[azure tapir]

Right click on the Start menu, then click on Event Viewer. From there, click on Event Viewer (Local) from the top left, then click on the plus sign for Critical. It will show you an event ID, source of the problem, where the crash log is stored (more than likely, it's in crashdump.txt on your C: drive) and when and how much that error has shown in the last hour, 24 hours and week.

This is what it should look like. (That one was a power outage and my battery backup kicked on, but it still caused my computer to crash.)

[umbral spruce]

im trying to recreate the blue screen issue but its not happening... mayeb cuz last time i was in sqaud with console homie?

ig vpn works now that im solo queue

[grizzled cave]

Hmmm have you reached out to #game-support about this yet by the way hxzes? Maybe they can un-brick your account or whatever happened to it. You don't seem to be able to get through the login screen right? And I do remember this happening to a couple other uses. Do try asking Saitama here what he thinks you should do as well, he's a genius when it comes to technical stuff. But this one might be the kind of problem that eventually needs Devs to step in.

[hybrid escarp]

If you cant recreate it at the moment dont worry, if it does happen again carefully go back into what you were doing before it happened and document that and send it in

[azure tapir]

It wouldn't be caused by using a VPN. A blue screen means something within your system was unstable or a peripheral malfunctioned (or both).

[umbral spruce]

nah this time brown screen im pre sure the colour depends on the map i was playing. and yeah it happened again..

[azure tapir]

Brown screen? Are you on console?

[hybrid escarp]

wait so your screen is getting stuck on a specific color? and not loading in?

[umbral spruce]

vpn works for like not standard as far as i know. im on pc. the round ended and another started and then my screen just became a solid colour with teh hud still there

hud froze and screen froze. and then i get timed out of the match... still in fragpunk menu btw

[hybrid escarp]

what settings are you running the game on? your GPU may be running at overload

[cobalt creek]

Hey @azure tapir i mean idk if you've been reading i got an issue where i can't make it past the login screen i've never gotten into a game due to i got locked out because of a mistake i made during the logging in process. I tried to login again after the mistake and now is giving me a network issue every time i try to login. I've verified files reinstalled game idk what else i could do.

[umbral spruce]

my game was fine until they added consoles bro i promise the problem is not on my end i have 4070 super, i7 14700, 850 gold PSU, and i dont run max settings. hxzes dont try troubleshooting i promise the issue isnt on your end. you can use a vpn but you wont be able to play round based mode as far as i know

i7 14700KF btw. and never had an issue like this with a game before.

i turned off vpn while in menu and tried to load into game and failed to connect to server.

[hybrid escarp]

Its defnot on ur end

[umbral spruce]

and devs are no help cuz its such a neiche issue

[hybrid escarp]

somethings happening in connection thats just not giving information back so its leaving you stuck

[umbral spruce]

i thought for a sec it was a regoin based thing like my region serv is doodoo but my homie can login on his pc just fine

[hybrid escarp]

It doesnt hurt to try changing your region and seeing if the problem goes away

[umbral spruce]

the problem wont go away. my homie in mexico can play just fien and my homie that lives 20 mins away plays just fine

its sumin to do with certain accounts im starting to think. like some sort of data transfer is bugged cuz they added consoles or sumin idk

[hybrid escarp]

have you tried playing on a different region? If you havent whats to say it will or will not work?

[azure tapir]

The most I can do is to try and re-register on the website. 👇

[storm rapids]

FragPunk Official Website

[umbral spruce]

im thinking maybe we gotta link console accounts to our pc accounts or sumin even tho ive nevr played this on console

[hybrid escarp]

You can try that and see if it helps make sure its all connected to your neteast account

[cobalt creek]

what do i have to do

[umbral spruce]

that might actually work hazes

[azure tapir]

Hit the Feedback button on the bottom right of the page once you sign in. This would be sent directly to the webmaster or host directly. Since this is account bound, there's not much I can do.

[cobalt creek]

alright thanks

[solemn sequoia]

What is fragpunk's email for customer support/service?

[azure tapir]

#game-support

[grizzled cave]

[e-mail]

[azure tapir]

We can try to help you out here, too, but we are very limited in terms of help. We can try, though! 🙂

[grizzled cave]

It's also written in the game support lobby as Saitama says

[solemn sequoia]

Ah yeah, was wondering about this

[azure tapir]

Ah, gotcha. Yeah, that would be the support email then.

[solemn sequoia]

Yea was thinking that, messaged them a couple months ago but it doesn't seem like they like responding to emails.. maybe just me tho

[bright path]

What is a good deck for submachine gun for arcade? Thank you

[grand creek]

what??

[hybrid escarp]

#game-support Send that in to game support thats a new one

[grand creek]

send.

[hybrid escarp]

#game-support make a ticket in the # click it and it will take you too the channgel where you can send in your ticket. I would also send an email you will see it in the ticket where you can email them

[pulsar dune]

It keeps on repeating this when i try to log in. What do I do to fix it?

<@&1242324789629161502>

[plain meadow]

Hey cheese, please contact #game-support first - If you still want to try some method's out?

there are some fixes in #off-topic message <-- Try them out, but please keep in mind.. Anything you do or try before contacting support is done at your own risk

[dawn crown]

Anyone know why when i click on ranked it does nothing im level 59

[weak crest]

Anyone here still experiences network / login errors here? DM me incase you still encounter them 🫡

[clear void]

Why is the reload animation of the obisidian dragon skin different from the video, in the video it kicks the obsidian mag out and rebuilds one but when u hold it in game and reload it just does a handmovement but it does nothing with the mag. Do i have a weapon upgrade missing or smth?

[inland flax]

Is the constellation lottery a limited time event?

[jolly grail]

Until the end of the season! There’s a new event every season :)!

[jolly grail]

There’s a fix in #off-topic pinned messages for the EERO 😃, any other issues have been stated and easy to fix 🫡

[barren thunder]

Is this normal? Not sure if this is a bug or a problem on my end

I don’t lag in any other games at all , but here and there when I play FP I randomly freeze every other minute. does this happen to anyone else?

[undone axle]

So when I go to eero support I got "You may try placing the game server URL on your allowed sites list in the eero app to see if that resolves the connection issue.

This method allows you to maintain your protection while permitting the game server connection."
Does anyone know the game server url?

[woven stream]

Guys, my frag punk doesn't want to validate the verification, from the ant cheat, I use a third generation i5, rx550, 16 ram

[azure tapir]

The third generation Intel CPUs doesn’t have the AVX2 instruction set, so you can’t play. The next generation up, though, does have that.

[woven stream]

Hello, thank you, I'm waiting for my ryzen 7 and my rtx 4090 to arrive

[high holly]

ya'll is there any settings that would run smooth with a 1050ti and ryzen 5 3400g? i can run the game smooth but sometimes i lag spike

[prisma sonnet]

^^^

[outer saddle]

[azure tapir]

What is your system specs?

[outer saddle]

?

my prossesore ?

[azure tapir]

And GPU and RAM.

[azure tapir]

The processor and memory is taking the vast majority of your resources. I would suggest a clean reboot.

[outer saddle]

it's only do that with this game xD

[azure tapir]

Well, it seems like there’s too much resources being loaded in, which is either a bottleneck in your system or too many background processes that is causing the game to run too high.

[jolly grail]

Anything I can help with?

[azure tapir]

This is a channel for community help.

[stable berry]

Anyone else got problems with the xbox pc version? it launches then black screen(with mouse) then its gone. ( just want to know if its a common problem before I make a bug report :) )

[lunar leaf]

guys why does it say annual membership costs $8.36 but if you go to payment it says $100

[hybrid escarp]

you are buying a year of something its 100 for the whole year

[woven stream]

A friend of mine is asking if you intend to find a new way to be able to make the old generations available

[azure tapir]

Since the AVX instruction set retired in 2013, that would be a no.

[short comet]

I need some help. I just downloaded the game and it’ll not let me connect to the server. Is there anyone who might an idea on how I fix it. Please and thank you.

[low cape]

Hey I need some help with my game too on the ps5

[azure tapir]

EERO router?

[jolly grail]

@low cape @short comet

Do you know if your routers have EERO? If so there’s a fix on how to get into the servers on #off-topic pinned messages.

If this isn’t where the issue is, I’ll assume you’re on pc?

[short comet]

Ok thx

[mint patrol]

Change your Store Region

The region where your payment option was issued must match your Store Region. Get more information.

[low cape]

It still wont work

It says network error unable to connect to servers. My username is HakaiHanzo

[jolly grail]

Are you on console, if so did you follow the steps on the pinned messages in #off-topic ?

If that’s the case you might want to make a report on #game-support

[mint patrol]

Why can't I buy the stuff?

[coral thicket]

For me to get into the leaderboard for lancers do I need to play rank or what?

[hybrid escarp]

yeah

[mint patrol]

Yo why can't I buy fragpunk coins on Xbox?

[mint patrol]

I get this error

[hybrid escarp]

you should be able to buy them, I havent had much experience on Xbox but can you not navigate to the frag coin what shows up when you click it?

[mint patrol]

I get an error that like my card doesn't match my store region but I pay with a master card cc so everything should work

[hybrid escarp]

can you change your store region itself and see if that works?

[gentle cairn]

Where is the free console excuse pack?

[hybrid escarp]

you mean the pack that was given out for the console delayt?

[remote moth]

Is there an ETA on fixing this “local regulations issue” by chance? I would normally just create a new account, but my Steam account has an annual membership and purchases, so I need to be able to link it to my XBox account….

[whole basin]

Can someone explain to me plz why in diamond I’m coming up against a top 300 PM in the world and a top 1000 PM in the world like how is that fair

[hybrid escarp]

someones got a weird queue in there, cant say I understand matchmaking and how it works but put it up too weird que

[lone pumice]

I got banned for no reason and I need a admin to answer my email

[karmic cave]

I'm sorry to hear. Please contact the game support through the email provided in #game-support

[lone pumice]

I did over 2 and a half hours ago

[foggy sage]

"please close your debugging tools and restart computer to play"

was playing just fine no issues last night now i cant play for more than 5min

[karmic cave]

Good thing you did, now you need to be patient and wait for their response. We don’t have access to in-game ban details, so we're unable to look it up ourselves

[lone pumice]

who does?

[karmic cave]

Game support is the only team that can assist with this, and the only way to reach them is through #game-support . We're not affiliated with them, so unfortunately, we can’t help with this. Sorry again!

[queen timber]

Nope consoles are still having network errors

I hate this company

[hollow current]

Are you on Xbox?

[whole basin]

Why hello lars Yh

[hollow current]

What’s your in game?

[whole basin]

Limejuws we played you twice tonight

[hollow current]

Move to main chat

[paper sky]

Hey peoples I have been trying to sign into fragpunk on Xbox series X but I can’t even get passed the sign in screen anytime I go to log in it just says I have a network error and can’t connect to server I have tried just about everything to get it to work and still can’t please do help

[lapis scarab]

Log in issue still not fixed huh? Devs are literally a joke

[paper sky]

Yeah it’s ridiculous like I can’t even get passed the main sign in screen and I have reset my routers my console everything I have and nothing has worked so I don’t know what to do now

[worldly kestrel]

Where do i link my discord account

[plain meadow]

In here #in-game-binding

[clear void]

can i link my discord if im on console?

[fair bough]

Same problem here. Tried EVERYTHING.

[paper sky]

So do we just have to wait for the devs to just fix it next patch

[broken olive]

Well damn! Looks like we might get a fix soon!

[marble venture]

hey, where is the verify button in here? in game it just says to click it but doesnt tell where

[deep pasture]

Any redeem codes I can use seems like old codes are not redeemable

[hybrid escarp]

Hi you can find it #in-game-binding

[hybrid escarp]

Currently I dont think there are any new redeemable codes,. you can also cehck the Pinned comments in Main chat

[marble venture]

bless you brother (or sister)

[burnt parcel]

I promise what I love with this game is that I have time to do some uni homework while in the queue 😂😂

[deep pasture]

Thank you

[stoic cradle]

We’re really sorry to hear you’re having trouble with the network and login issues. We’re here to help! To get started with resolving this, could you please DM @coarse swift with the following details?

• Your UID
• Are you using Ethernet or Wi-Fi to play?
• Your country or region
• A screenshot of the login failure (if possible)
• The model of your router

If any other players are also facing this issue, please feel free to DM @coarse swift with the same information, and we’ll work on it together.

[woeful ingot]

If i get teamed up with a cheater and they get banned will I also get penalized even though I didnt purposely load into a game with them?

[wide oriole]

Yes. On Xbox just download the discord app and it will guide you thru linking.

[high jackal]

We have been trying to do our placement matches for ranked but for some reason can't find any games playing on Xbox in Ocenanic Server anyone know why?

[manic sundial]

Hey don't suppose I can purchase the 1st batrle pass? Completed current but would like to go back to the 1st as it wasn't available on playstation during that time

[stoic cradle]

You will receive the first one in season two

[manic sundial]

Oh so on season 2 launch it can get chapter 1 battlepass?

[stoic cradle]

Yes. Anyone on console who buys this chapters pass will receive season 1, chapter 1 pass next season

[upbeat canyon]

Hi

[agile lodge]

I know this question probably gets asked a TON but i bought the battle pass so i could receive chapter 1’s! But i was curious how it worked?

Like i mean do i have to complete all 60 levels then complete ANOTHER 60 levels? Or whatever level i complete up to, i get those rewards the start of season 2? :DD

[agile lodge]

Thank you!!

[sullen rapids]

rare drop or not? what stuff can i buy with that

[jolly grail]

You get this every 40 or 50 opens, you have a 99% chance of getting material, and 1% chance of a knife.

You can use 1000 material to get the knife, or use the material to get other stuff like charms, stickers, flip knife etc.

[sullen rapids]

ok thanks!

[weak crest]

1000 materia to get a knife is def some gamba work

[winter dagger]

There is cool skin for 100

But im just waiting for something new

[dusk trout]

how do i use the extra refreshes for battle pass challenges?

[plucky nimbus]

Hi, what join club ?

[azure tapir]

#club-codes-sharing

[plucky nimbus]

How find club on the game ?

?

[azure tapir]

It’s one of the options in the main menu, but I’m not behind my computer at the moment. Still, it should be one of the options on the top.

[hybrid escarp]

There is a specific tab for active clubs there a button that looks like this right next to your Friends list and you can click it and scroll through the clubs

[plucky nimbus]

Thanks and thanks for your time 😁

[hybrid escarp]

Anytime! have a good one

[lost tide]

While playing there is problem i am getting
Its showing choke in red color

[timber saddle]

Hi, why my fragpunk takes 1 round to load all the particles(char, weapon, etc)? 🥲

[undone axle]

Does anybody have any info on this?

[azure tapir]

No, we don’t have any information on anything server related.

[stoic cradle]

ok thing i can suggest is contacting #game-support

[queen timber]

Ofc this game just refuses to fix there network errors I’ve listened to being patient and it’s almost been what over a month now

[elder carbon]

Drops are not showing in my game mail anyone can help

The previous drops all successfully claimed but this one is not drink why I don't know

[pastel crown]

how do i mute the opening of the game, it hurts my ears?

[thick lichen]

Yea I still can't get the game to login

[stoic cradle]

@queen timber could you please DM @stein with the following details?

Your UID,
Are you using Ethernet or Wi-Fi to play?,
Your country or region,
A screenshot of the login failure (if possible),
The model of your router,

[thick lichen]

Ivebtried uninstalling reinstalling but nothing