#RX 6600 - Freeze and restart when connected to monitor

1 messages · Page 1 of 1 (latest)

astral harness
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Hi, I have been experiencing a problem for the past 2 days.

When I start the computer, it boots normally, but after about 1 minute the screen freezes completely. After a few seconds it goes black and the system restarts. Sometimes I have to force shutdown using the case power button.

Previously I was using DisplayPort at 144 Hz. Now DisplayPort shows no signal at all. HDMI works, but only partially.

Important observation:
If I connect the same HDMI cable to my TV, the system works perfectly stable.
If I connect HDMI to my monitor, after about 1 minute the screen freezes and the PC restarts (Kernel-Power 41 in Event Viewer).

I tried:
Changing the power strip,
Using the same HDMI cable (works on TV, not on monitor),
Different power outlet

My specs:
CPU: Ryzen 5 5500
GPU: Radeon RX 6600
Motherboard: ASUS Prime B450M-A II
PSU: Elementum E2 550W
RAM: 2x8GB Kingston Fury
Monitor: MSI G244F E2
Driver: AMD Adrenalin 24.5.1 (installed ~2 weeks ago, system was stable until 2 days ago)
Windows 11

The issue started suddenly during normal use.

Does this look like a driver issue, monitor compatibility problem, or possible GPU port failure?

blazing shore
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Hi! Seems it is hardware problem. Try to decrease monitor update frequency to 60Hz and check if problem persists. If problem disappeared try increase monitor frequency step-by-step

astral harness
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Before starting the computer, I have to perform a cold reset meaning I disconnect it from the power source and discharge any remaining electricity. After that, the computer starts normally. However, if I restart the computer (a warm boot), the screen freezes and the computer restarts itself.

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And I have Hz set to 60 or 59.94

astral harness
astral harness
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@blazing shore Think installing Adrenalin 25.12.1 would help?

blazing shore
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Oh, I don't know, but installing updated drivers/utilities is good practice in case of hardware/driver problems

astral harness
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I installed Adrenalin 25.12.1 but the problem still occurs. The PC restarts when it’s idle on the desktop or lock screen, especially after the display turns off due to inactivity

blazing shore
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Could you check it with another monitor (not your TV ) if it is possible. Maybe some problems in communication with monitor

astral harness
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There is the same problem on the second monitor