Did you use the official pterodactyl installation guide?
#The panels and database aren't working; it's as if there's no website.
fallow chasm
neat spindle
Please, do not DM or ping people who have not already engaged in conversation with you! None of us enjoy getting random “help me” messages.
pastel drumBOT
Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.
Hello 👋, and welcome to the Pterodactyl Discord @cedar silo! We're excited to see you here, but we'll likely need a bit more information from you in order to provide a good experience in these support channels.
Always share any errors or logs in a text format or using paste sites for me to assist you. Please make sure you've collected — and provide — any associated error logs relating to the service with which you're seeking help. The commands below should help you out, and once you've provided the logs I should be able to better assist you.
Panel: tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99
Wings: sudo wings diagnostics
Please see .plogs and .wlogs respectively for more information.
fallow chasm
Did it work before fine?
Doesn't seem to be a pterodactyl issue
Just, the machine you are pointing to doesn't respond to your request.
So
Its off,
blocked by firewall maybe
fallow chasm
I told you, its most likely not pterodactyl problem
Its a standard connection refused error
neat spindle
Oh. We cannot help you, contact the one you purchased the service from.
We aren't that parent company
We can't help you.
fallow chasm
@cedar silo Your error is just connection refused, like pointing to an adress that doesnt exist.
like here
its not something with pterodactyl
Your request dont reach your pterodactyl machine
neat spindle
We can't help you.
Please go to whomever you purchased the service from.
We can't help you.
Please go to whomever you purchased the service from.
It is not our fault or issue.
Cool, we still cannot help you.
We still cannot help you.
fallow chasm
The problem is the address you are pointing to isn't reachable
cedar silo
Cool, we still cannot help you.
Yes, so who's going to help me? Or are you just reciting without understanding?
pastel drumBOT
Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.
fallow chasm
Yes, so who's going to help me? Or are you just reciting without understanding?
The people who you are renting your vps or whatever that is.
neat spindle
Yes, so who's going to help me? Or are you just reciting without understanding?
I understand you completely, the issue is with your hosting provider.