Weird PHP permissions problem... | Pterodactyl® | Page 1

native aspenBOT Jan 22, 2026, 6:13 PM

#

Your Panel file permissions are incorrect. You skipped or made a mistake with the chown user:group command. This is covered in our installation guide here: https://pterodactyl.io/panel/1.0/getting_started.html#set-permissions
Remember to also chmod your storage with cd /var/www/pterodactyl/ && chmod -R 755 storage/* bootstrap/cache/

smoky meteor Jan 22, 2026, 6:28 PM

#

It's all set correctly, matching my nginx.conf user "ngninx".

#

Tried different PHP versions, re-installed three times

#

Always same problem

#

Please please help me, I'm out of ideas 🙏

native aspenBOT Jan 22, 2026, 6:31 PM

#

Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.

quaint goblet Jan 22, 2026, 7:32 PM

#

native aspen Your Panel file permissions are incorrect. You skipped or made a mistake with th...

try that one:

cd /var/www/pterodactyl
chown -R www-data:www-data /var/www/pterodactyl/*

smoky meteor Jan 22, 2026, 7:45 PM

#

regarding nginx.conf using user=nginx?

#

shouldnt even have an www-data user without apache, but I'll try later

quaint goblet Jan 22, 2026, 7:55 PM

#

www-data is also for nginx

smoky meteor Jan 22, 2026, 8:12 PM

#

chown: invalid user: ‘www-data:www-data’

quaint goblet Jan 22, 2026, 8:17 PM

#

check which user is using nginx

ps aux|grep nginx|grep -v grep

smoky meteor Jan 22, 2026, 8:27 PM

#

nginx      32074  0.2  2.8 499180 104624 ?       Ss   21:23   0:00 /usr/bin/php /var/www/pelican/artisan queue:work --tries=3
root       32129  0.0  0.0  12068  1884 ?        Ss   21:24   0:00 nginx: master process /usr/sbin/nginx
nginx      32130  0.0  0.1  16488  6472 ?        S    21:24   0:00 nginx: worker process
nginx      32131  0.0  0.1  16488  5552 ?        S    21:24   0:00 nginx: worker process
nginx      32132  0.0  0.1  16488  5552 ?        S    21:24   0:00 nginx: worker process
nginx      32133  0.0  0.1  16488  5552 ?        S    21:24   0:00 nginx: worker process

#

also checked every other process

#

everything related to it running as nginx

#

expect redis-server running as redis

#

but that should be normal

quaint goblet Jan 22, 2026, 8:30 PM

#

and all data in var/www/pterodactyl is owned by nginx?

#

otherwise just delete every log and gernerate new ones

rm -r /var/www/pterodactyl/storage/logs/*

smoky meteor Jan 22, 2026, 8:32 PM

#

quaint goblet and all data in var/www/pterodactyl is owned by nginx?

jep

smoky meteor Jan 22, 2026, 8:32 PM

#

quaint goblet otherwise just delete every log and gernerate new ones `rm -r /var/www/pterodac...

already did that

#

also did chache:clear

#

also deleting every log file

#

nothing...

ionic crane Jan 22, 2026, 10:26 PM

#

@smoky meteor
Your posts show some parts of your setup targeting /var/www/pterodactyl, in your logs and some targeting /var/www/pelican, like your queue worker. Whichever one you decided to go with, I'd go through every file mentioned in the setup docs and make sure it's pointing to the right path.

smoky meteor Jan 22, 2026, 11:06 PM

#

@ionic crane I tried both

#

But both panels result in the same perms error

#

Also completly reinstalled os like three times

#

Tried it with ptero and pelican @ionic crane, but always re-installed OS before test

#

But always this

#

Also tried dif Rocky-Linux distr, Rocky-Linux 9 and 10

#

This is driving me nuts, I installed Ptero a couple times without any issues in the past

smoky meteor Jan 23, 2026, 4:30 PM

#

tried it 3x now iwth rock 10 and rocky 9

#

now trying rocky 8

#

used to use rocky 8 with ptero without any problem

#

#

the only difference is that I'm installing it in UEFI and host-cpu

#

but that shouldnt be a reason for permission problems

#

inside working linux

smoky meteor Jan 23, 2026, 5:10 PM

#

2026/01/23 12:10:22 [error] 99508#0: *3 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught UnexpectedValueException: The stream or file "/var/www/pelican/storage/logs/laravel-2026-01-23.log" could not be opened in append mode: Failed to open stream: Permission denied
The exception occurred while attempting to log: file_put_contents(/var/www/pelican/storage/framework/views/e6ce67742db9b6ae2aa4e7cb85211ef0.php): Failed to open stream: Permission denied
Context: {"exception":{}} in /var/www/pelican/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:164
Stack trace:
#0 /var/www/pelican/vendor/monolog/monolog/src/Monolog/Handler/RotatingFileHandler.php(113): Monolog\Handler\StreamHandler->write()
#1 /var/www/pelican/vendor/monolog/monolog/src/Monolog/Handler/AbstractProcessingHandler.php(44): Monolog\Handler\RotatingFileHandler->write()
#2 /var/www/pelican/vendor/monolog/monolog/src/Monolog/Logger.php(391): Monolog\Handler\AbstractProcessingHandler->handle()
#3 /var/www/pelican/vendor/monolog/monolog/src/Monolog/Logger.php(646): Monolog\Logge...; PHP message: PHP Fatal error:  Uncaught UnexpectedValueException: The stream or file "/var/www/pelican/storage/logs/laravel-2026-01-23.log" could not be opened in append mode: Failed to open stream: Permission denied
The exception occurred while attempting to log: file_put_contents(/var/www/pelican/storage/framework/views/e6ce67742db9b6ae2aa4e7cb85211ef0.php): Failed to open stream: Permission denied
Context: {"exception":{}} in /var/www/pelican/vendor/monolog/monolog/src/Monolog/Handler/StreamHandler.php:164

native aspenBOT Jan 23, 2026, 5:10 PM

#

Your Panel file permissions are incorrect. You skipped or made a mistake with the chown user:group command. This is covered in our installation guide here: https://pterodactyl.io/panel/1.0/getting_started.html#set-permissions
Remember to also chmod your storage with cd /var/www/pterodactyl/ && chmod -R 755 storage/* bootstrap/cache/

smoky meteor Jan 23, 2026, 5:10 PM

#

nope

#

same problem

quaint goblet Jan 23, 2026, 6:01 PM

#

smoky meteor ``` 2026/01/23 12:10:22 [error] 99508#0: *3 FastCGI sent in stderr: "PHP message...

but this is pelican now o.o

#

chown -R nginx:nginx /var/www/pelican/*

remote basin Jan 23, 2026, 8:09 PM

#

~~ might be relevant TBH ~~

~~ https://stackoverflow.com/questions/61380244/unable-to-change-ownership-using-chown-even-as-root-user ~~

nvm it was about mounted fs. unless you have mounted a directory.

smoky meteor Jan 23, 2026, 10:21 PM

#

nap

smoky meteor Jan 23, 2026, 10:21 PM

#

quaint goblet but this is pelican now o.o

ye, did the last re-install with pelican

#

I don‘t know what it is/was

#

but the installation with the pelican-script from this one guy is working

#

maybe some redis / php-fpm combination

#Weird PHP permissions problem...