#I cannot login to my panel

12 messages · Page 1 of 1 (latest)

crude canopy
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I was looking to play minecraft with my friends and I have this pterodactyl server setup before. When I visited the site it showed 500 Internal server error I tried diagnosing it and I saw that a certain logs directory do not have the necessary permission so I used chmod to fix that and now it shows the login form but when I try to input my credentials it shows this error "An unexpected error was encountered while processing this request, please try again."

Browser Console:
XHRPOST
[HTTP/2 500 128ms]

errors [ {…} ]
0 { code: "QueryException", status: "500", detail: "An unexpected error was encountered while processing this request, please try again." }
code "QueryException"
status "500"
detail "An unexpected error was encountered while processing this request, please try again."

image.png
tall ravenBOT
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@crude canopy; You'll need to grab the error logs from the Panel. The following command uploads the last 150 lines of this day's log to our pastebin and provides a link you can share.
tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99

crude canopy
tall ravenBOT
#

I have found the following for: https://ptero.co/duweheguhe
🇫🇷 🥖 Bienvenue sur Internet, @crude canopy 🥖 🇫🇷

Your database is refusing the Panel's attempts to connect to it. This can be for a number of different reasons so I'll let a human double check, but here are some ideas.

  1. Is your MySQL instance running? systemctl status mysql(hopefully not down the road)
  2. Is the user you're trying to connect with authorized to access the given database from this IP address?
  3. Did you correctly give that user permission to even access that database?
  4. Do you have a Firewall that is blocking connections?
  5. Is your MySQL instance bound to 127.0.0.1 or localhost and you're trying to connect from outside the server?
  6. Does the user have GRANT permissions if you're trying to use them to create a new database for a server?
  7. Have special characters in your password? Make sure DB_PASSWORD in your .env file is enclosed in double quotes

Here is some additional documentation to help you out: https://pterodactyl.io/tutorials/mysql_setup.html

crude canopy
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how to restart mysql server safely

worthy prism
crude canopy
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I tried restarting it

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it showed this error

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There is something wrong with the plugins

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nvm I fixed it