looking support pterodactyl i cant login | Pterodactyl® | Page 1

median compass Sep 20, 2025, 12:17 PM

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Are you a Admin or a user of a panel ?

molten moss Sep 20, 2025, 2:47 PM

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admin

median compass Sep 20, 2025, 2:54 PM

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https://pterodactyl.io/panel/1.0/getting_started.html#add-the-first-user create another user, edit/remove old user after you logged in with new one?

Getting Started | Pterodactyl

Pterodactyl is an open-source game server management panel built with PHP, React, and Go. Designed with security in mind, Pterodactyl runs all game servers in isolated Docker containers while exposing a beautiful and intuitive UI to end users.

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or is that not your problem ?

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which errors you getting ?

molten moss Sep 20, 2025, 7:30 PM

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my password

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dont working

polar bronzeBOT Sep 20, 2025, 7:30 PM

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Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.

molten moss Sep 20, 2025, 7:30 PM

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and i send

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gmail

molten moss Sep 20, 2025, 9:52 PM

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and i dont get

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this

ornate aurora Sep 20, 2025, 9:56 PM

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molten moss this

Well follow what the bot said earlier #1418931326798663710 message. If you don’t have root access ask your host or whoever setup pterodactyl for you. We can’t help you then

polar bronzeBOT Sep 20, 2025, 9:56 PM

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If you want to install Pterodactyl Panel, please have a look at our documentation: https://pterodactyl.io/panel/getting_started.html

molten moss Sep 20, 2025, 10:25 PM

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i have gmail

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i want create new password

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but I can't reach you by email.

median compass Sep 20, 2025, 10:37 PM

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This not your host

molten moss Sep 20, 2025, 11:40 PM

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this is my

vernal delta Sep 21, 2025, 7:56 AM

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@hushed dome I'm surre entirely sure what you'd like to do but maybe kick this user? as they seem to refuse to listen to us and insist that we are their host for some reason

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I also can't exactly tell if they are wanting support as if we were their host, or if they are legitimately an admin for a pterodactyl instance

#looking support pterodactyl i cant login