Error 500 on panel; from log file it is no space left on device. | Pterodactyl® | Page 1

dim path May 3, 2025, 2:39 PM

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Hi!

I've troubleshooted my panel 500 problem to the point of knowing I have no disk space left on my device. I'm looking for a way to manage that server side so that the panel can be brought back up at least.

I currently have 2 allocated servers both with 2 backups but 1 was an old one that I can definitely delete the backups for as it hasn't been used in months. I'm wondering about the best practices are for doing this deletion? Do I turn off nginx and wings services beforehand? Can I just go in and delete the files? Where do I find the files?

Thank you!

west oxide May 3, 2025, 3:20 PM

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dim path Hi! I've troubleshooted my panel 500 problem to the point of knowing I have no...

Servers and backups are by default located in;

/var/lib/pterodactyl/volumes
/var/lib/pterodactyl/backups

You can also try to clear unused docker images.

hallow sandal May 3, 2025, 3:24 PM

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Yeah I would start with docker image prune to remove old unused images.
That should free up a little space. Then restart your server to fix up all the services that crashed because of this.
Then you should hopefully have a working panel again so you can look at deleting any backups though there.

dim path May 4, 2025, 2:48 AM

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Ok I ended up deleting 1 backup and was able to access the panel. the main issue is that there is a scheduled daily backup that hasn't been able to go off and it seemed like it immediately started trying to finish those processes once the server rebooted?

is there a way to clear those cron jobs? as its just creating more backups/ filling the server back up right away

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or is there a way to stop in process backups?

#Error 500 on panel; from log file it is no space left on device.