Im stuck getting this error when running this command: | Pterodactyl® | Page 1

gaunt plank Mar 11, 2025, 3:19 PM

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Command: COMPOSER_ALLOW_SUPERUSER=1 composer install --no-dev --optimize-autoloader

Error: root@kvm9166:/var/www/pterodactyl# COMPOSER_ALLOW_SUPERUSER=1 composer install --no-dev --optimize-autoloader
Composer could not detect the root package (pterodactyl/panel) version, defaulting to '1.0.0'. See https://getcomposer.org/root-version
Installing dependencies from lock file
Verifying lock file contents can be installed on current platform.
Package operations: 108 installs, 0 updates, 0 removals

Downloading aws/aws-sdk-php (3.316.10)
0/1 [>---------------------------] 0% Failed to download aws/aws-sdk-php from dist: curl error 28 while downloading https://codeload.github.com/aws/aws-sdk-php/legacy.zip/eeb8df6ff6caa428e8bcd631ad2a96430900a249: Failed to connect to codeload.github.com port 443 after 10005 ms: Timeout was reached
Now trying to download from source
Syncing aws/aws-sdk-php (3.316.10) into cache

Troubleshooting - Composer

A Dependency Manager for PHP

gaunt plank Mar 11, 2025, 3:46 PM

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help

ocean wingBOT Mar 11, 2025, 3:46 PM

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Hello 👋, and welcome to the Pterodactyl Discord @gaunt plank! We're excited to see you here, but we'll likely need a bit more information from you in order to provide a good experience in these support channels.

Always share any errors or logs in a text format or using paste sites for me to assist you. Please make sure you've collected — and provide — any associated error logs relating to the service with which you're seeking help. The commands below should help you out, and once you've provided the logs I should be able to better assist you.

Panel: tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99
Wings: sudo wings diagnostics
Please see .plogs and .wlogs respectively for more information.

gaunt plank Mar 11, 2025, 3:49 PM

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there is no www directory yet

spring vigil Mar 11, 2025, 3:49 PM

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Seems to be a network issue, as it is failing to download

gaunt plank Mar 11, 2025, 3:50 PM

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https://pterodactyl.io/panel/1.0/getting_started.html#download-files

im on installation step with

COMPOSER_ALLOW_SUPERUSER=1 composer install --no-dev --optimize-autoloader

Getting Started | Pterodactyl

Pterodactyl is an open-source game server management panel built with PHP, React, and Go. Designed with security in mind, Pterodactyl runs all game servers in isolated Docker containers while exposing a beautiful and intuitive UI to end users.

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I really need help

spring vigil Mar 11, 2025, 4:00 PM

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As i said, you gotta try and find out why it's failing to curl that package.

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Looks like your server has some network issues.

gaunt plank Mar 11, 2025, 4:01 PM

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i already tried everything

spring vigil Mar 11, 2025, 4:05 PM

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Are you connecting through ipv6?

gaunt plank Mar 11, 2025, 4:07 PM

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idk

ocean wingBOT Mar 11, 2025, 4:07 PM

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You are expected to understand how to read documentation to use this Panel. We have spent many hours detailing how to install or upgrade our software. Please, take some time and read rather than copy and pasting and then complaining when things do not work.

If you expect to be able to install this with no understanding of basic linux system administration you should stop and turn around now

gaunt plank Mar 11, 2025, 4:07 PM

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ocean wingBOT Mar 11, 2025, 4:07 PM

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I have found the following for: https://media.discordapp.net/attachments/1349039035825262622/1349051151072628866/image.png?ex=67d1b14a&is=67d05fca&hm=2b5a82ec378eddd32def0ac231ae62c8da04b18af13591652f5c5db57791a016&
You do not need sudo as the root user. Try again without it.

gaunt plank Mar 11, 2025, 4:10 PM

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gaunt plank

does this help?

gaunt plank Mar 11, 2025, 5:33 PM

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hello

ocean wingBOT Mar 11, 2025, 5:33 PM

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Hello 👋, and welcome to the Pterodactyl Discord @gaunt plank! We're excited to see you here, but we'll likely need a bit more information from you in order to provide a good experience in these support channels.

Always share any errors or logs in a text format or using paste sites for me to assist you. Please make sure you've collected — and provide — any associated error logs relating to the service with which you're seeking help. The commands below should help you out, and once you've provided the logs I should be able to better assist you.

Panel: tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99
Wings: sudo wings diagnostics
Please see .plogs and .wlogs respectively for more information.

robust olive Mar 11, 2025, 7:28 PM

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Vielleicht mach mal eine Neuinstallation und fange von vorne an. Nutz vielleicht den Inoffiziellen Installer von Github, der ist recht einfach zu verstehen. Ansonsten guck dir paar Tutorials an

spring vigil Mar 11, 2025, 7:30 PM

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English only please.

spring vigil Mar 11, 2025, 7:31 PM

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robust olive Vielleicht mach mal eine Neuinstallation und fange von vorne an. Nutz vielleicht...

Also, do not suggest any third party / unofficial ways of installing the panel. We do not support them.

#Im stuck getting this error when running this command: