Problems with the Panel | Pterodactyl® | Page 1

lilac glen Jun 26, 2024, 4:27 PM

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Hey, I need Help, my Panel gives me a ERR_CONNECTION:CLOSED and if i locked up, i get this error:

[2024-06-26 18:24:01] production.ERROR: could not find driver (Connection: mysql, SQL: select * from `settings` where `key` = app:telemetry:uuid limit 1) {"exception":"[object] (Illuminate\\Database\\QueryException(code: 0): could not find driver (Connection: mysql, SQL: select * from `settings` where `key` = app:telemetry:uuid limit 1) at /var/www/pterodactyl/vendor/laravel/framework/src/Illuminate/Database/Connection.php:760)```

Can anyone Help me?

royal bobcatBOT Jun 26, 2024, 4:27 PM

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@lilac glen; You appear to be missing PHP extensions that are listed in the documentation dependencies list. They should have been installed if you followed the documentation.

Worry not, follow the PHP upgrade guide to install the required extensions for PHP 8.1 https://pterodactyl.io/guides/php_upgrade.html

lilac glen Jun 26, 2024, 4:34 PM

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If it helps: https://pteropaste.com/4k2w

royal bobcatBOT Jun 26, 2024, 4:34 PM

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I have found the following for: https://pteropaste.com/4k2w
@lilac glen; You appear to be missing PHP extensions that are listed in the documentation dependencies list. They should have been installed if you followed the documentation.

Worry not, follow the PHP upgrade guide to install the required extensions for PHP 8.1 https://pterodactyl.io/guides/php_upgrade.html

lilac glen Jun 26, 2024, 4:36 PM

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I Allready checkt it and have all PHP extensions installed but my php version is right now on 8.3.8, is that the Problem and how i do a downgrade?

scarlet granite Jun 26, 2024, 5:10 PM

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lilac glen I Allready checkt it and have all PHP extensions installed but my php version is...

you need to remove the php version

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apt remove php8.3

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apt purge php8.3

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apt autoremove

lilac glen Jun 26, 2024, 5:24 PM

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Now I get this Error and the panel is still not available https://pteropaste.com/paqm

royal bobcatBOT Jun 26, 2024, 5:24 PM

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I have found the following for: https://pteropaste.com/paqm
🇫🇷 🥖 Bienvenue sur Internet, @lilac glen 🥖 🇫🇷

Your database is refusing the Panel's attempts to connect to it. This can be for a number of different reasons so I'll let a human double check, but here are some ideas.

Is your MySQL instance running? systemctl status mysql(hopefully not down the road)
Is the user you're trying to connect with authorized to access the given database from this IP address?
Did you correctly give that user permission to even access that database?
Do you have a Firewall that is blocking connections?
Is your MySQL instance bound to 127.0.0.1 or localhost and you're trying to connect from outside the server?
Does the user have GRANT permissions if you're trying to use them to create a new database for a server?
Have special characters in your password? Make sure DB_PASSWORD in your .env file is enclosed in double quotes

Here is some additional documentation to help you out: https://pterodactyl.io/tutorials/mysql_setup.html

#Problems with the Panel