Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.
#Problem
tiny flintBOT
You'll need to grab the error logs from the Panel. The following command uploads the last 150 lines of this day's log to our pastebin and provides a link you can share.
tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99
olive siren
tiny flintBOT
I have found the following for: https://pteropaste.com/h977
🇫🇷 🥖 Bienvenue sur Internet, @olive siren 🥖 🇫🇷
Your database is refusing the Panel's attempts to connect to it. This can be for a number of different reasons so I'll let a human double check, but here are some ideas.
- Is your MySQL instance running?
systemctl status mysql(hopefully not down the road) - Is the user you're trying to connect with authorized to access the given database from this IP address?
- Did you correctly give that user permission to even access that database?
- Do you have a Firewall that is blocking connections?
- Is your MySQL instance bound to
127.0.0.1orlocalhostand you're trying to connect from outside the server? - Does the user have
GRANTpermissions if you're trying to use them to create a new database for a server? - Have special characters in your password? Make sure DB_PASSWORD in your .env file is enclosed in double quotes
Here is some additional documentation to help you out: https://pterodactyl.io/tutorials/mysql_setup.html