#Panel and Wings not connecting properly

9 messages · Page 1 of 1 (latest)

shy jasper
#

~~ Hello, yesterday I noticed that the backups scheduler was stuck on processing, therefore I decided to reboot the machine that the panel is running on, this didn't fix the issue, so I then restarted wings which also didn't help. After that, I restarted the machine on which the servers are running on which made it so all the servers have 0 bytes even though the server files are still on the machine. After that the panel started timing out and when it loaded, most of the servers were not loaded (Somehow a couple of servers were still being loaded with their files there). Then I started checking logs and this is what errors I found.

Error on the panel:

[2023-11-15 13:30:02] production.ERROR: Class "DOMDocument" not found {"exception":"[object] (Error(code: 0): Class "DOMDocument" not found at /var/www/pterodactyl/vendor/nunomaduro/termwind/src/HtmlRenderer.php:32)

Errors on the wings:
2023/11/15 10:04:21 http: TLS handshake error from {redacted}:35970: tls>

ERROR: [Nov 15 00:22:24.910] activity process failed to execute cron=activity error=cron: failed to send activity events to Panel: http: request creation failed: Post "{redacted}/api/remote/activity": context deadline exceeded (Client.Timeout exceeded while awaiting headers) subsystem=cron

Note: I have been using PHP 8.2.11 for like 30 days which has worked normally Downgraded to 8.1 still the same issue. Also, the backup scheduler broke 7 days ago (last backup was 7 days ago) but I only noticed it yesterday.~~ Fixed

sharp etherBOT
#

@shy jasper; It looks like the Panel or Wings is responding too slowly, causing the request to timeout. Usually, this indicates some sort of a network issue.

Should the panel and wings be located on the same network, you might experience NAT reflection issues. In that case, type .nat for more information.

shy jasper
placid marsh
placid marsh
shy jasper
shy jasper
#

@placid marsh Any suggestions or any fixes regarding the issue I am facing?

shy jasper
#

The main issue right now is that the most of the server files are not being loaded on the panel