#Server opened, pterodactyl says it's closed.

8 messages · Page 1 of 1 (latest)

short dock
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What the above says. On my smp, I had paid off a late fee. However, according to the host's discord server, pterodactyl itself said it was closed. Any idea how to help me out or point me to where I can get this fixed?
Thank youu<3

boreal gateBOT
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Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.

heavy thicket
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Contact your provider
Nothing to do with the ptero software

short dock
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Alright! Thank you very much

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Was going to say, i did contact them but it said it was ptero's side that said it was still suspended, so I'm just confused

heavy thicket
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Even if it's supposedly "ptero's side", YOUR issue has nothing to do with the software
No one has access to their systems except them

nova latch
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It's very confusing that they would send you here.
Only they have control over your server. Nothing we can do here. We just produce the software

short dock