Can't connect to Pterodactyl SFTP | Pterodactyl® | Page 1

floral nimbus Oct 31, 2023, 2:45 PM

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I am trying to connect to the SFTP to transder some files to my game server but I can't connect to sftp through filezilla

dull ridgeBOT Oct 31, 2023, 2:45 PM

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Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.

floral nimbus Oct 31, 2023, 2:49 PM

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Status: Connecting to panel.websitename.com:2022...
Response: fzSftp started, protocol_version=11
Command: open "[email protected]" 2022
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...

cunning frigate Oct 31, 2023, 2:49 PM

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You'd want to connect to your node, not your panel for sftp

floral nimbus Oct 31, 2023, 2:54 PM

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where can I find that info for node?

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is it here?

dusk shale Oct 31, 2023, 2:56 PM

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in the server...

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not admin side like that

floral nimbus Oct 31, 2023, 2:58 PM

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is it here?

cunning frigate Oct 31, 2023, 2:58 PM

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That's still the admin side

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Manage the server as a user

floral nimbus Oct 31, 2023, 3:01 PM

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where can I find, I am new to the panel so not sure

dusk shale Oct 31, 2023, 3:02 PM

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floral nimbus Oct 31, 2023, 3:03 PM

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ok I got it now what is the next step

dusk shale Oct 31, 2023, 3:03 PM

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click around the tabs

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you'll find it

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please take time to get familiar with panel, not just what you "need"

floral nimbus Oct 31, 2023, 3:05 PM

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I have tried this but it doesn't work

dull ridgeBOT Oct 31, 2023, 3:05 PM

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Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.

dusk shale Oct 31, 2023, 3:05 PM

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use ip

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and if that "dont work" then you have a firewall/network issue.

floral nimbus Oct 31, 2023, 3:06 PM

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Status: Server refused our key
Error: Could not connect to server

dusk shale Oct 31, 2023, 3:07 PM

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dont use a key.

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use password for your panel account with user given

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also use CORRECT PORT

dull ridgeBOT Oct 31, 2023, 3:08 PM

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You are expected to understand how to read documentation to use this Panel. We have spent many hours detailing how to install or upgrade our software. Please, take some time and read rather than copy and pasting and then complaining when things do not work.

If you expect to be able to install this with no understanding of basic linux system administration you should stop and turn around now

floral nimbus Oct 31, 2023, 3:09 PM

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I don't have any key

dusk shale Oct 31, 2023, 3:10 PM

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this is no pterodactyl issue

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you have an issue with what you are doing

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read what i said carefully

floral nimbus Oct 31, 2023, 3:13 PM

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I am following every step you said, let me know if there is anything wrong with the screenshot

dusk shale Oct 31, 2023, 3:14 PM

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it should not give you a key error

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if it does still, you did something wrong

floral nimbus Oct 31, 2023, 3:14 PM

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I am able to connect with the Ubuntu OS fine with the filezilla and have access to files, its just the panel I am not able to connect

dusk shale Oct 31, 2023, 3:15 PM

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there is no sftp for panel.

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thats why

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only sftp for SERVERS

dull ridgeBOT Oct 31, 2023, 3:15 PM

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You are expected to understand how to read documentation to use this Panel. We have spent many hours detailing how to install or upgrade our software. Please, take some time and read rather than copy and pasting and then complaining when things do not work.

If you expect to be able to install this with no understanding of basic linux system administration you should stop and turn around now

floral nimbus Oct 31, 2023, 3:15 PM

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This is the ubuntu, I am able to connect fine

dusk shale Oct 31, 2023, 3:15 PM

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as stated above, you need to understand the basics of linux in order to navigate your filesystem to see/edit panel files.

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this is now outside support

dusk shale Oct 31, 2023, 3:16 PM

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floral nimbus This is the ubuntu, I am able to connect fine

this is your SYSTEM SFTP which has nothing to do with panel

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please understand the difference

floral nimbus Oct 31, 2023, 3:17 PM

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dusk shale this is now outside support

I know I am just trying to tell you I am able to connect to the system but not the pterodactyl sftp

dusk shale Oct 31, 2023, 3:17 PM

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¯_(ツ)_/¯

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try another SFTP client like winscp

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SFTP to your system doesn't use wings.

floral nimbus Oct 31, 2023, 3:25 PM

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I got a question my firewall status is inactive, is that fine?

dusk shale Oct 31, 2023, 3:29 PM

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unrelated to the panel

floral nimbus Oct 31, 2023, 3:30 PM

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dusk shale and if that "dont work" then you have a firewall/network issue.

can you explain this in more detail

dusk shale Oct 31, 2023, 3:30 PM

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floral nimbus can you explain this in more detail

no, you need to troubleshoot more

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explaining in more detail requires you to do that

#Can't connect to Pterodactyl SFTP