Panel is down after apt upgrade | Pterodactyl® | Page 1

thin pagoda Apr 29, 2023, 8:04 AM

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After i restarted some services because of apt, my panel gone down. What should i do?

sonic runeBOT Apr 29, 2023, 8:06 AM

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We need some logs from you in order to help debug this issue.
Panel: tail -n 150 /var/www/pterodactyl/storage/logs/laravel-$(date +%F).log | nc pteropaste.com 99
Wings: sudo wings diagnostics
Please see .plogs and .wlogs respectively for more information.

thin pagoda Apr 29, 2023, 8:07 AM

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https://pteropaste.com/5esjl1olsk4f

spark crater Apr 29, 2023, 8:08 AM

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check systemctl status wings

thin pagoda Apr 29, 2023, 8:09 AM

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active

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no errors

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all my servers working just fine

spark crater Apr 29, 2023, 8:10 AM

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the panel doesn't work at all or does it show an error?

sonic runeBOT Apr 29, 2023, 8:10 AM

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Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.

thin pagoda Apr 29, 2023, 8:13 AM

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spark crater the panel doesn't work at all or does it show an error?

timeout error, can't connect to the panel

junior cloak Apr 29, 2023, 8:15 AM

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thin pagoda After i restarted some services because of apt, my panel gone down. What should ...

Output of php -v?

spark crater Apr 29, 2023, 8:16 AM

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and is the webserver even running?

thin pagoda Apr 29, 2023, 8:17 AM

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spark crater and is the webserver even running?

guess so

thin pagoda Apr 29, 2023, 8:17 AM

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junior cloak Output of ``php -v``?

Copyright (c) The PHP Group
Zend Engine v4.1.17, Copyright (c) Zend Technologies
    with Zend OPcache v8.1.17, Copyright (c), by Zend Technologies```

spark crater Apr 29, 2023, 8:20 AM

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thin pagoda guess so

then check if its actually running, and also check if the ports are still open

thin pagoda Apr 29, 2023, 8:22 AM

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spark crater then check if its actually running, and also check if the ports are still open

     Loaded: loaded (/lib/systemd/system/nginx.service; enabled; vendor preset: enabled)
     Active: active (running) since Sat 2023-04-29 07:54:53 UTC; 26min ago
       Docs: man:nginx(8)
    Process: 1782436 ExecStartPre=/usr/sbin/nginx -t -q -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
    Process: 1782437 ExecStart=/usr/sbin/nginx -g daemon on; master_process on; (code=exited, status=0/SUCCESS)
   Main PID: 1782438 (nginx)
      Tasks: 5 (limit: 28701)
     Memory: 6.3M
        CPU: 52ms
     CGroup: /system.slice/nginx.service
             ├─1782438 "nginx: master process /usr/sbin/nginx -g daemon on; master_process on;"
             ├─1782439 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             ├─1782440 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             ├─1782441 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             └─1782442 "nginx: worker process" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""

Apr 29 07:54:53 flow systemd[1]: Starting A high performance web server and a reverse proxy server...
Apr 29 07:54:53 flow systemd[1]: Started A high performance web server and a reverse proxy server.

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ports opened

spark crater Apr 29, 2023, 8:23 AM

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systemctl status php8.1-fpm.service

thin pagoda Apr 29, 2023, 8:23 AM

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     Loaded: loaded (/lib/systemd/system/php8.1-fpm.service; enabled; vendor preset: enabled)
     Active: active (running) since Sat 2023-04-29 07:55:23 UTC; 28min ago
       Docs: man:php-fpm8.1(8)
    Process: 1782865 ExecStartPost=/usr/lib/php/php-fpm-socket-helper install /run/php/php-fpm.sock /etc/php/8.1/fpm/pool.d/www.conf 81 (code=exited, status=0/SUCCESS)
   Main PID: 1782862 (php-fpm8.1)
     Status: "Processes active: 0, idle: 2, Requests: 0, slow: 0, Traffic: 0req/sec"
      Tasks: 3 (limit: 28701)
     Memory: 9.9M
        CPU: 104ms
     CGroup: /system.slice/php8.1-fpm.service
             ├─1782862 "php-fpm: master process (/etc/php/8.1/fpm/php-fpm.conf)" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             ├─1782863 "php-fpm: pool www" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""
             └─1782864 "php-fpm: pool www" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" "" ""

Apr 29 07:55:23 flow systemd[1]: Starting The PHP 8.1 FastCGI Process Manager...
Apr 29 07:55:23 flow systemd[1]: Started The PHP 8.1 FastCGI Process Manager.

spark crater Apr 29, 2023, 8:26 AM

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panel and wings on the same system?

thin pagoda Apr 29, 2023, 8:43 AM

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spark crater panel and wings on the same system?

yes

spark crater Apr 29, 2023, 8:47 AM

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chown -R www-data:www-data /var/www/pterodactyl/*

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if that doesn't work feel free to shoot me a dm

sonic runeBOT Apr 29, 2023, 8:48 AM

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Please explain the issue you're experiencing in as much detail as possible. Preferably with error messages in a text format or paste link to logs. Nobody can assist you without information that helps to understand the issue. Help us help you. Messages such as "doesn't work" or "i need help" will most likely be ignored.

#Panel is down after apt upgrade