jolly shale
We have registered the Public app at partner.us.tiktokshop.com. During the review process, could you inform us how long we need to wait for the review to be completed?
Regarding the TikTok Shop Innovation Challenge contest, after applying for the Public App review, should we fill in the information and attach a demo video and resources to this link: 'https://docs.google.com/forms/d/e/1FAIpQLSc7PG5UFk7eZr9t7H90mAA6OWwOltAkNj2C_kym73fa8TG52Q/viewform'?"
gleaming olive
@jolly shale generally the review process takes about 5 business days, however there is a bit of a queue at the moment, so it may take longer depending on how quickly the team is able to review the apps currently in the pipeline.
If you wouldn't mind filling out the form with information, it does make it easier on me to compile your submission for the judges to review!
jolly shale
Appreciate your time and support, Greg ❤️ . We submitted our entry for the TikTok Shop Innovation Challenge today.
As for the public app on the TikTok Shop App Marketplace, we've been waiting for over five days yet haven't received any email or feedback 😦 . Greg, could you advise us on initiating direct contact or arranging a meeting to review the app and expedite the publicization process?
gleaming olive
Hey @jolly shale , let me connect with the team. What is the name of the app for your submission so I can make sure to point them in the right direction?
If you could send an email to [email protected] to start the data compliance process if you haven't already, that would be great. I'll chat with the team to make sure that we have your application flagged for review in time to be counted for the innovation challenge.
jolly shale
Thank you so much, @gleaming olive 🥰 . The app I submitted is named HexaSync. Could you assist us in verifying whether we need to add any additional information, or should we arrange a direct meeting to review the app?
For more information, our App with this app id: 7341467381042579246. And our partner id is: 7495586926088194807
gleaming olive
@jolly shale I see your submission and flagged it for expedited review, however I was informed that it was submitted as a System Integrator and not a Connector. Is that the proper app type? If you wish to submit it as a Connector App for Challenge #1 you will need to resubmit the app and let me know once you have so I can let the team know.
jolly shale
oh, I will resubmit the app again @gleaming olive. If I want to join the Connector App for Challenge #1, which item should I choose as you can see, in the Service category there is only System Integrator? 😦
gleaming olive
When you go to create a new app does it have these options as well? Or only system integrator?
This should be on the first page after clicking the "+ category and market" button at the top.
jolly shale
I received a message saying "No permission". Please guide me how to open this section 😦
gleaming olive
I received a message saying "No permission". Please guide me how to open this se...
Which registration and target regions do you have selected for this?
jolly shale
I can see these are allowed zones. If not, can you tell me where to check this information?
gleaming olive
Should be on the main page.
Are you trying to edit your currently made submission? Or start a brand new one?
selecting this should bring you to be able to start a new submission and should let you select connector. If it doesn't I may have to chat with some other members of the team to see what a workaround would be.
jolly shale
I can't change the region information and this makes it impossible to change the Category Connector 😦 Greg can you tell me what to do next?
gleaming olive
If you select the target market as Vietnam, does it allow you to then choose a business category?
jolly shale
yes @gleaming olive , We will resubmit the form. Once completed, we will send you the App ID. At that time, please request Greg's assistance in activating your team's flag for review. Thank you very much, Greg.😍
gleaming olive
Perfect! Glad we got to the bottom of it, thanks for working through that with me. I'll go ahead and flag it for review, please do reach out to [email protected] to start the data compliance process for the new submission.
jolly shale
@gleaming olive We are updating the app. I quite worry about publish the Connector App. I dont know we could submit the app for the Challenge in time or not. Tonight we will send you an App ID, is there anything else we should prepare to send to partner.us@tiktokshop to push the process :(.
About data compliance process. We would prepare the demo accounts and the process to test our app. @gleaming olive, could you suggest anything else that we should prepare? 😦
gleaming olive
About data compliance process. We would prepare the demo accounts and the proces...
Hey @jolly shale , preparing demo accounts and process for testing is a great start! For the further testing please make sure to check out the App Development Guide / Requirement docs for connector apps and prepare info for the review team - https://partner.tiktokshop.com/docv2/page/65b351ac03c3ad02e475933c
Having this information prepared helps to speed up the testing and review process 😁
jolly shale
@gleaming olive please help us 😦 We provided Region information yesterday, but it still under review. We have finished the information to submit, but we couldn't publish. The ID app is 7345976508506752814