📝｜viggle-pro-support

[sinful mesa]

Is there no way to create videos private in discord?

[cerulean scaffold]

Yep, you can check this out: https://discordapp.com/channels/1181076253172842537/1304586134642491513/1304586134642491513

You can just create your own server and add the bot there

[sinful mesa]

Is it possible to use multi person via discord?

[amber path]

yeap use the predefined templates here #1261672947958026342

[sinful mesa]

Ty

[dim shale]

its ignoring me. not genarating anything

@amber path @cerulean scaffold

[cerulean scaffold]

Really sorry for the inconvenience. We’re experiencing high activity at the moment, please try again later

[cerulean scaffold]

Is it on Discord?

Can you send me a screenshot of that?

[rotund kelp]

how can i unsubscribe?

[turbid blaze]

how do you use multi with viggle pro discord version?

[turbid blaze]

you cant use multi with viggle app on discord? theres no command for it

from what i see you can only use /multi in the #1261672947958026342 but not in a private discord with the app... if i use it in this discord it has the watermark eventhough im pro

[cerulean scaffold]

Hi @rotund kelp, please check out this link to cancel your subscription!
https://support.discord.com/hc/en-us/articles/26729692307351-How-to-Cancel-your-Premium-App-Subscription

[cerulean scaffold]

Unfortunately, the customized Multi feature is only available on the app (and will be coming to the web soon). On Discord, you can only use pre-made templates

[mortal lava]

it says im pro but then it wont let me make any more

[analog wing]

#📝｜viggle-pro-support Hello. It says my payment card nededs to be updated on the web but doesnt allow me to do so.

[cerulean scaffold]

It might take a while for the perks to kick in. Please let me know if you haven't received the perks after 24 hours

[cerulean scaffold]

Can you share with me a screenshot?

[analog wing]

yes

[cerulean scaffold]

Thanks for that! I'll forward this to the dev so they can fix it ASAP

[cerulean scaffold]

Can I also have your email please?

[copper brook]

Is there a way to activate lightning mode or how does it work

[cerulean scaffold]

Its automatically activated!

[copper brook]

Oki Doke!

thanks

[cerulean scaffold]

anytime!

[fossil gust]

Adding a ➕ removes another area that used to be selected

[cerulean scaffold]

I have this issue too! Will work on it 🙏

[fossil gust]

@cerulean scaffold glad it's not just me

[polar peak]

how to cancel subscription i need to change card

[amber path]

Hi, you can check this link to cancel your subscription https://support.discord.com/hc/en-us/articles/26729692307351-How-to-Cancel-your-Premium-App-Subscription

[green gull]

Heyyaaa, the Discord app says I need to be a PRO subscriber, but I am? :0

[cerulean scaffold]

Sometimes it takes time for the perks to kick in

Do you still have that problem now?

[green gull]

Yup

[cerulean scaffold]

We're actively working on a fix! In the meantime, you can try our web version, I’ll send you a 1-month code to access it there!

[copper brook]

Does the viggle pro lightining credits whatever work if the video you use for commands like /mix still upload fast if the video is 4-5 minutes long

It's a bit delayed

Ah it finally said something, failed to generate

Maybe 5 minutes too long

It was 300mb something

[copper brook]

I can’t visit viggle.ai/prompts

[modern raven]

hi, uploaded videos should be smaller than 100mb

[modern raven]

could you refresh the page? our engineering team check the page, it should be fine

[copper brook]

Ah that's why then.

[copper brook]

It works on my desktop browser

Just not on phone

I'll try Google

Mhm, doesn't appear to want to work for me on mobile only PC/desktop browser

[copper brook]

How long does it take for a video generation to fail after running a / command.

It just makes me think either it's taking a while, or it failed and won't say it failed til another 10 minutes goes by

[cerulean scaffold]

The length limit is 10 minutes!

[copper brook]

It succeeded right after I said this too lol.

[mossy sorrel]

I need help resetting my account password

[cerulean scaffold]

Whats your email?

[mossy sorrel]

I sent via dm

[mossy sorrel]

Still looking for help if you can check your dm for my email ty

[deft cape]

hi, why is it that when i try to use mix in my private server, it doesn't work (as shown in screenshot). works in public animate-x though. Thanks in advance.

[cerulean scaffold]

Have you added the bot to the server or My App?

[peak pond]

Hi there 🙂
I subscribed to Viggle through the Discord server, but I have two questions:

How do I access the paid features? (Like removing the watermark)
How can I log into the mobile app with Discord? I don’t want to pay for another subscription.
Would appreciate any help, thanks!

[sour atlas]

Hi, how can I do private prompts? I subscribed to pro. Thanks!

[cerulean scaffold]

The watermark and other benefits would be automatically removed (unless you ran out of credits)
There isn't a way to link Discord with our mobile/web app at the moment. But if you want to use Pro perks there, please send me a message and I will send you a code to redeem!

[cerulean scaffold]

Kindly follow the steps here! https://discordapp.com/channels/1181076253172842537/1304586134642491513

[hardy yoke]

Could anyone tell me how do I even search for a template I would like ?
I would like a multi template for kiryu and Kuze qte from yakuza 0, But I dont know if one already exist or if I can make a suggestion for one.

[cerulean scaffold]

You can try finding it in https://discordapp.com/channels/1181076253172842537/1261672947958026342

[hardy yoke]

thank you for the reply, how would I search properly? I dont know how to, and it seems like its quite large.

[cerulean scaffold]

Maybe you can try searching for Kiryu or kuze or yakuza

[hardy yoke]

thanks, I tried before but didnt get much, tried Kiryu now and got 1 , its the only time It worked with search.
I just dont understand how the names of these templates are or how percise the search is to know if that was an efficient way or if their was another way that I just did not know of.
Well, I got one and will work with it, thanks for replaying Trevor!

[cerulean scaffold]

You can also upload your own video on our mobile app using the Multi feature

I could send you a pro code to redeem on app if you need

[hardy yoke]

so this way we can make more templates of any or almost any clip we want, I may check it out, thanks I will accept the procode.

[hardy yoke]

thanks for the help, again though, i just made a template with /multi however there is water mark, also can multi also change the background to greenscreen as well?

[cerulean scaffold]

Yep you need a pro subscription, i DMed you a code to get pro perks on mobile/web!

Unfortunately there isn't a green screen option atm

[hardy yoke]

Ok, I thought that pro here would work for that, cause I have bought pro here. So i thought the watermark would be gone, but I need to get pro on mobile as well?

[cerulean scaffold]

Its because Discord isn't linked to our mobile app yet

But i have sent you a Pro code to redeem, so you don't need to purchase again

[hardy yoke]

Alright then, so just connect to mobile and I can make the same onen without the watermark

[cerulean scaffold]

Yep

[slender gale]

@cerulean scaffold hey i just bought viggle pro and now it's telling me i still don't have credits??

[cerulean scaffold]

It might take some time for your premium benefits to activate! If you still don't have access after 12 hours, please let me know

[slender gale]

alright thanks

[still spire]

Hi, I just subscribed and have 80 credits in the plan. When I try to generate, it says I don't have any credit left. Does anyone know about this?

[still spire]

Having the same issue!

[cerulean scaffold]

Yep it takes awhile for the perks to kick in

[still spire]

Why the system says

Why the system says "credits have been used up" while I still have credits???

Viggle's credit system has to be fixed

it's not a good member experience

[nimble briar]

hey guys! I just subscribed but I still have no possibility to keep creating videos. When I try to pay again “in case there was an error” I get the message “you are already subscribed”. What can I do in this case?

[cerulean scaffold]

@still spire @nimble briar I’ve reported this bug to the dev team, and they’ll work on a fix as soon as possible. In the meantime, I’ll provide each of you with a code for Pro membership on our web/app. Apologies for the inconvenience!

[cerulean scaffold]

@still spire @nimble briar I believe it has been fixed, could you please try again?

[scenic onyx]

@cerulean scaffold I already subcribed viggle pro, however it shows"Your credits have been used up and reached the daily limit in relaxed mode. Buy more credits or come back tomorrow! " is this a bug? can you please fix it

@cerulean scaffold I already subcribed viggle pro, however it shows"Your credits have been used up and reached the daily limit in relaxed mode. Buy more credits or come back tomorrow! " is this a bug? can you please fix it

[shy zephyr]

@cerulean scaffold I already subscribeviggle pro, still showing me not enough credit, I purchased for more credit but still the same. Please help

[cerulean scaffold]

@scenic onyx @shy zephyr Sorry to hear you're running into issues. I've reported the bugs to the dev team, and they’ll work on fixing them ASAP.

In the meantime, I’ve sent you a Pro code so you can redeem it for extra credits and enjoy more features on our web or mobile app. Please check your private messages!

[shy zephyr]

How to unsubscribe @cerulean scaffold

[cerulean scaffold]

Please check out this article! https://support.discord.com/hc/en-us/articles/28482878482583-How-to-Cancel-your-Discord-Subscription

[hardy yoke]

does viggle pro automatically update subcription after the first purchase ended?

[cerulean scaffold]

Yep I believe Discord set it up that way

[hardy yoke]

ahh yes, I think I found out, thanks for replying still!

[still spire]

/cancel

Hi, how can I cancel my subscription plan?

[amber path]

Please check out this article! https://support.discord.com/hc/en-us/articles/28482878482583-How-to-Cancel-your-Discord-Subscription

[sour kernel]

1. I purchased Viggle Pro for discord but it’s saying “Your credits have been used up and reached the daily limit in relaxed mode. Buy more credits or come back tomorrow!”
2. Am I able to remove the watermark from multis? And how do I do multis in my own server?

[cerulean scaffold]

1. The pro plan might take some time to kick in, it should work within 12 hours of purchase
2. Yep the watermark will be automatically removed when you generate in https://discord.com/channels/1181076253172842537/1261672947958026342. Unfortunately, you can't use the Multi command outside of this server.

[hardy yoke]

Is Viggle AI on mobile broken or down currently? I only see a small network error when I try to use it from this afternoon

[cerulean scaffold]

Yes we were updating some stuff in the backend

Thanks for letting us know! It should be fixed now!

[hardy yoke]

Ok great, thanks I see that. great job!

[sullen crest]

Hello, Is there a way to check how many credits were added to my account? I purchased some additional ones but I guess they haven't registered yet?

[sullen crest]

Also I’ve been getting this error for more than 10 hours now I don’t have any videos qued 😦

[sullen crest]

@cerulean scaffold sorry to tag you just wondering if there was a fix for it, I lookedi n the FAQ but couldnt find anything

[cerulean scaffold]

There isn't at the moment, but we will add it soon!

[cerulean scaffold]

I will forward this to the dev, really sorry for the inconvenience : (

I will also DM you a Pro code so you can use Pro perks on our web/mobile app, please check your DM!

[sullen crest]

Oh no worries at all!! and thank you for your help means alot ❤️

[meager oxide]

how long does sit take after purchasing pro for it to let me geneerate more

[cerulean scaffold]

The perks should be active now. Please let me know if you're still having this issue!

[modest summit]

@meager oxide In accordance with our community rules, we will not generate videos from prompts that contain offensive language.

[meager oxide]

this is a aprompt from your very own webssite

[cerulean scaffold]

The animate command doesn't work that well sorry

[past sonnet]

Hi, I already purchased Viggle Pro (subscription) and also bought extra credits,
but I still see this message:

"Your credits have been used up and reached the daily limit in relaxed mode."

I cannot use Turbo mode or consume any credits.
Could you please check my account and fix this issue? Thank you.

(Attached screenshot of the error)

Hi, I already paid for Viggle Pro and also bought extra credits,
but my account still doesn’t show Pro status and I can’t use Turbo mode.
It keeps saying I’ve reached the daily limit for Relaxed mode.
Can you please help me check and fix this? Thank you!

@cerulean scaffold

[past sonnet]

I'm really frustrated. I've been waiting the whole day without any response. You’re not replying to messages, and even when you’re online, you’re not checking them. Are you actually going to do anything about this?
I paid for something I can’t even use, and you won’t even respond or help me fix it?

@cerulean scaffold

[cerulean scaffold]

Hey @past sonnet, sorry I missed your message over the weekend! The perks can take a bit of time to activate, so please try again now. I’m also sending you a Pro code you can redeem to unlock Pro features on both the app and web. Thanks for your patience!

[sour kernel]

I haven’t seen any mention of it but is /multi down? I asked a few days ago but no one answered it. In the template channels I can only do /move, /setting, and /subscribe

[weak beacon]

how do i do a multi video, I'm neew to this

[cerulean scaffold]

You have to do it in the https://discord.com/channels/1181076253172842537/1261672947958026342 channel @sour kernel @weak beacon

[sour kernel]

Dmed you an ss of what I see when I try and channels full of others trying with no success. It’s been at least 11 days

[cerulean scaffold]

Sent you a DM

[fossil gust]

Any chance the interface could be adjustable? I can barely use it

[cerulean scaffold]

Is there something wrong with this interface?

[fossil gust]

It takes a few tries to make contact with the new project button

[cerulean scaffold]

I see, what phone model is this?

[fossil gust]

It's a ThinkPhone by Motorola, display size is 2400 x 1080

[fossil gust]

Adjusting the display size doesn't help either 🤣

[molten drift]

i want pro

help what do ing?

@modest summit

[cerulean scaffold]

The perks should be available within 24 hours!

But let me know if you have any issues with it

[daring hazel]

Hello

Can you help me i buy credit anything why can`t

[cerulean scaffold]

On Discord?

There should be a blue/purple button you can click to pay

[worthy mountain]

I also have a question about the Pro plan: How many videos can I create per day?
Additionally, I would appreciate it if you could explain how to check credits.

[cerulean scaffold]

You have 5 free every day and 80 credits fast generation, which equals to 80 videos. There isn't a way to check credits on Discord at the moment though

[sterile wigeon]

I subscribed to the pro version, why can't I use it?

[cerulean scaffold]

It might take some time for the perks to kick in

If you still don't get the benefits after 24h, please let us know!

[wispy gulch]

How do I sign up for a live subscription?