Hi, I just subscribed to the monthly professionnal Subscription to be able to export my 3D mode generated by the platform. But when I click on the export button, a wondow pop-up with a list of subscription plans. As if I wasn't allowed to download my 3D model. Can you help me with that issue ?
#HELP / Export problem
minor oracle
soft lava
Hello! When did you sign up for your subscription? Has it perhaps expired? You should be seeing something like this now.
minor oracle
Hi, I signed up this morning. This is the info that I have right now
soft lava
Yes, I can see that your plan hasn't been upgraded to Professional. Please provide the email address associated with your Tripo AI account, and we'll resolve this issue.
minor oracle
I want to cancel my subscription as I have find an other solution for my urgent matter. Thank you
wind haven
I want to cancel my subscription as I have find an other solution for my urgent ...
Hello,we refunded and canceled the subscription. Please note that your credits will be taken after refunded.
Thank you for your support and you are more than welcome to subscribe again in the future whenever you need us.
The payment will be back in your account within 3-7 business days from Stripe, thanks.