Refund Request regarding Subscription Renewal

[lofty swan]

Hello Tripo Support Team,
I am requesting a refund for an unintended subscription renewal.
What happened:
I forgot to cancel the recurring subscription, and I was charged automatically.
Refund request:
I submitted a refund request by email to [email protected] within 24 hours of the charge, according to your refund policy, but I have not received a reply yet.
User ID:
My User name is Anonymous1774700970

Could a moderator or support team member please help check my request and process the refund?
Thank you.

[earnest aurora]

Hello! Please accept my apologies for the wait. Could you please provide us with the email address linked to your Tripo AI account? This will help us resolve the issue more quickly. Thank you!

[lofty swan]

[email protected]

[lofty swan]

Is it available to get refund?

[rugged walrus]

Hello,we have received your request and will process it immediately. The request is expected to be reviewed within 7 business days. If there are any unexpected delays, we will notify you promptly. Thank you for your patience and understanding.

[lofty swan]

The membership was canceled, right? So you're saying you'll give me a refund on the 7th? You can't make any more payments, right?

[rugged walrus]

Hello, we have processed your refund request. Please note that once the refund is complete, your remaining points will be deducted.
The refund amount will be returned to your account via Stripe within 3 to 7 business days. Thank you.
Thank you for your support! Should you have any future needs, you are always welcome to subscribe to our services again.

[lofty swan]

I searched the internet and found that even if I cancel, the payment continues, so I asked about it.