wary granite
I've been waiting 3 weeks now for a response from support via email. I sent 2 different emails like 3 weeks ago.
I paid $10 for a refinement, and have not received the refinement OR so much as a courteous response.
My email is: [email protected]
Receipt #: 2994-2291
eternal orchid
Hello! We have received your request and will do our best to resolve the situation as soon as possible. We sincerely apologize for any inconvenience caused!
severe roost
I've been waiting 3 weeks now for a response from support via email. I sent 2 d...
Hello, we have confirmed that your Pro Refine model is now complete. It has automatically replaced the original model and has been added to your "Assets." Please log in to your account to verify.Thank you so much for your patience and support!
wary granite
Thanks. Y'all did a decent job, but y'all didn't smooth out his head. It's still lumpy.
And I have a suggestion. Can y'all please A) give some kind of "Thank You Page" or something after you purchase the refinement, like just confirming that the instructions were received. Like maybe even show the instructions we provided in the invoice so that we know what we paid for? I'm kind of confused why after we pay, it says nothing, and does nothing, so we don't know if the instructions went through or not. Confusing for the customer.
And B)... how would I ever know that the model was completed? Y'all didn't send me a notification or email or anything saying you finished it. One would think that at least I would be able to go to the bell icon and see a notification for the refinement being completed, but there's nothing.
severe roost
Thanks. Y'all did a decent job, but y'all didn't smooth out his head. It's sti...
Thank you for your detailed feedback and valuable suggestions! We will forward your comments to our team for careful review and consideration.
We sincerely apologize that the model did not meet your expectations. We will strive to optimize our refinement quality going forward.
Regarding your concern, the completed model will be automatically added to your assets,(10 permanent storage will be added).
We truly appreciate your constructive suggestions, as well as your understanding and support. Thank you for helping Tripo keep improving!
wary granite
Thank you. What do you mean when you say 10 permanent storage will be added? Not sure what that means exactly.