Regular crash at game win since the last update

[unique hazel]

Everything is in the title

Issue has occured for at least half of the people in the lobby I played tonight, and every single game crashed.

[violet cloak]

Hi @unique hazel. Could you please be more specific? What type of error message are users seeing?

[unique hazel]

My apologies. No error messages for anyone, straight crash and closure of the game.

[violet cloak]

Did users get a crash report dialogue? Or did they receive any models or messages before the games closure?

"Crash" is an extremely overused and misused term and does not help us debug issues.

[unique hazel]

It occured once on game win on Destruction, right before the voice declared victory. The rest was after seeing the best 3 players (twice there were only 2 shown) and then closure of the game

I'll ask some more but apparently, nobody got an error message

[violet cloak]

No "connection was interrupted" or "Error 200"?

[unique hazel]

From memory, it was just a freezing of the screen, and closure

No error window opening, no message inside the game

Straight crash

Clean

I should have insisted on that part, I'm sure lots of people complain about "crash" when they have an error code to work with. My apologies

In this specific case, I don't have much more information other that "It crashes at game win, no other info"

[violet cloak]

Do users receive a crash report dialogue post closure?

[unique hazel]

Not as far as I know, I'm investigating and asking people

@devout umbra @real cape @peak sky @oak fox @lost crescent @pastel glacier

[devout umbra]

Hello

[pastel glacier]

Ahoy

[unique hazel]

Sorry for the ping everyone ! But I know all of you experienced the crash bug

[devout umbra]

What happens

[pastel glacier]

No prob ash

[devout umbra]

Oh I didn't play today I just saw people crashing a lot

[unique hazel]

Did you get any error message during the new crash bug ?

Ah, sorry about the ping then, Jimmy

[devout umbra]

All good mate

[pastel glacier]

Connection error

That was all

[real cape]

hallow

I got error 200

[unique hazel]

Ooooh, good info ! Thank you so much !

[real cape]

beside that it was all connection interrupted afterwards

[violet cloak]

Aha. Those are helpful.

[unique hazel]

Much more than me, it just froze and closed

[real cape]

well it all came after the update

[oak fox]

no message just the game close

[real cape]

weird no one else made it to the error screen?

[real cape]

just remembered also error 0 from one of the crashes

[lost crescent]

Oop sorry

[oak fox]

but the crash is random, no everybody have the carsh

[violet cloak]

Those error messages before close are really helpful for us.

[lost crescent]

First time I had the "Connection was interrupted"

Then it does the usual close the game

[real cape]

also to add the rooms don`t crash

only the players

[lost crescent]

That was when going from the end of game screen back to the lobby

[real cape]

as ghosts would still be there and the room stays on

[lost crescent]

Then the second time it was right as it was about to say "Victory" and I can't 100% remember if I got a message there

[unique hazel]

@stiff harbor @dusty aurora @true glen @faint siren @empty kayak @ornate plover @elder flame

Sorry for the ping everyone, it looks like you also had lots of trouble with crashes today, could you tell us more about it ?

We're looking for error messages / error codes, crash report window opening, "connection was interrupted" or "Error 200"
And anything extra you can share of course 🫡

[elder flame]

i only got connection interrupted message

[faint siren]

Same, every time a game was about to start up I would get the connection interrupted message and my game would close

No crash report window would open after my game closed though

[violet cloak]

That makes sense. That's because it's technically not a crash.

[faint siren]

It seemed to be mostly room based though, once we moved to a different room it didn’t happen again

[dusty aurora]

my game crashed when the match was ending almost everytime

[violet cloak]

It's entirely possible the room state got out of sync. And that would not do well with clients. Error 200 would be common as a result

[twilit pewter]

Got 2 crashes during the score screen, when I clicked to check the medals, I had an error message (sadly my game was in Japanese so cannot tell you which one it was but next time I'll provide a screenshot if the game crashes again)

[violet cloak]

Hi folks. Folllowing up here, the development team is aware of the issue and is working on some extra tools to help better diagnose the issue.

In the meantime, please work on continuing to provide comprehensive information around when these issues occur and what messages you see before your game closes.

At this time, we believe there is a state desync issue that occurs around the end of a match. It's possible that user actions in the lobby that occur around the same time as a server finishing a match may be causing desync issues

[peak sky]

at some moments my game would freeze and all of my other tabs didn't work

I would have to restart my computer each time that happened

or either during a win when someone was taunting the game would crash

[stiff harbor]

connection issue for me btw, only happened to me once when i got into the game yesterday

[empty kayak]

crashed from custom room lobby before start, not the error 200 maybe 'connection was interrupted'

[unique hazel]

What kind of crash ? Closure of the game ?

Because I've had a few hiccups where the game starts, then I get kicked back into lobby, then I immediately get back into the game

And that's a pretty common, inoffensive thing

[true glen]

yep hav the same issue here

[empty kayak]

While waiting in lobby without starting the game, bounces to the start screen then closed

[violet cloak]

Failed to Start Custom Match?

[unique hazel]

Indeed, but it always brought me back into the game in less than 3 seconds, so I have never really seen it as much of an issue

[violet cloak]

Still helpful information. That's indicitative of a API response delay.

[true glen]

@violet cloak

hopefully this helps

[pastel glacier]

For me
Now it didnt happen during a game
It happend at launch

[Error Code: 200 (0)]

[violet cloak]

Does it happen on every launch? Or just one off?

[pastel glacier]

Its a one off for now
Game running perfectly for now
I'll let you know if it happens again

[oak fox]

i have this

[stiff harbor]

fun

i got error code: 0 thrice