{{WP Email}}, {{WP User}} etc. - No data is being collected. | Typebot | Page 1

craggy stag Oct 21, 2024, 5:22 AM

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No data is being collected via the above variables. I'm currently using a WordPress plugin, and it worked fine until last week.
This issue is very urgent. I'm looking forward to your confirmation.

slow yew Oct 21, 2024, 5:22 AM

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craggy stag Oct 21, 2024, 9:01 AM

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I think there's a problem with the typebot plugin of Wordpress.

agile egret Oct 21, 2024, 12:19 PM

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What is the problem exactly?

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It does not collect these variables?

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Can you provide your site so that I check what is potentially wrong?

craggy stag Oct 22, 2024, 1:14 AM

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agile egret What is the problem exactly?

We're on the Pro plan. The feature is not working and is causing serious CS for our business. I would appreciate a quick resolution.

https://studymini.com/typebot-test-page/
Typebot link: https://app.typebot.io/typebots/cm2jqcyhi0001g3xmxm93xhiq/edit

agile egret Oct 24, 2024, 10:00 PM

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On your website, since the user is not authenticated, then WP Email is empty. That is expected.

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Do you confirm that the bug is still happening?

craggy stag Oct 27, 2024, 8:08 AM

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agile egret Do you confirm that the bug is still happening?

I am still experiencing that issue.

#{{WP Email}}, {{WP User}} etc. - No data is being collected.