Crash Reports

[dusk yacht]

Enter in Crash Report info here

[stuck granite]

crashed when quiting game while at the lodge with players in lobby

[umbral lintel]

ive been getting this too, but ive gotten it in my warehouse as well as my friends lodge. i'll make sure to ss the crash next time

[robust valve]

crashed while exiting to my lobby

[stuck granite]

crashed when going to vickys. twisted's lobby, art gallery HQ

[hollow sonnet]

This is the third time in a row

[polar burrow]

Looking at the crash type, you'll need to verify your files as something was corrupting and unable to be read in the game files

[umbral lintel]

was in friends Lodge headed to the Apartment map

[ancient star]

Crashed while running around Aspen. Don't know why, but it's been happening a bit much these last 3 days 🙁

[runic viper]

have you verified files?

[ancient star]

Many a time, sadly

[runic viper]

D; maybe deevo will be able to get a better look into it.

[runic viper]

Several of us have crashed upon loading into and out of contracts, I know i sent in a report, not sure if the others submitted theirs. We're all in vc here so as far as we know, no one is pushing to talk

[hollow sonnet]

Got this crash right after validating files from the crash right before it. This makes my third crash today, validated files twice.

[native fable]

every 2-3 i keep crashing randomly whenever i play, when i do crash all my monitors go black and takes a min to come back

[quick igloo]

A GPU crash dump error means there's something up with your graphics card. Check for updates for the GPU and try again.

[runic viper]

Got a similar error, nvidia software had an update and also there was a january 5th update for my card.

[hazy summit]

KEEPS HAPPENING 😔

[dusk yacht]

try to verify game files.

[polar burrow]

What GPU do you have? That would appear to be a GPU issue

[high mural]

So my game is crashing a few times a night. I have uninstalled and reinstalled the game. I have also uninstalled and reinstalled all amd drivers. Temps on cpu, and GPU are at normal operating levels. I have also checked for corrupted files. It doesn't matter if I am streaming or not. It will eventually crash. Sometimes it's just the game sometimes it's my entire computer. Cpu is a Ryzen 7 5700x and gpu is a amd rx7600xt with 64 gb of ddr4 ram. Any help would be appreciated! Thank you!

[polar burrow]

So looking up your reports, the last two crashes you experienced are voice chat crashes. Best way to avoid them is to have Open Mic disabled (use Push-To-Talk) and avoid talking when transitioning locations (like HQ -> Contract or vice versa). The other crashes you've experienced are GPU crashes. Are you running the game in DX11 or DX12?

[high mural]

Push to talk was already enabled because we use discord and DX12

[polar burrow]

Try DX11 to see if you get less GPU crashes. How many people are you playing with when you experience the voice chat crash and are you hosting? It seems to affect certain people more than others and havent been able to identify what specifically causes it to occur.

[high mural]

Typically 2-4 people (myself included in that number). And I don't host, someone else does. I can try that.

[high mural]

Keeps happening

[runic viper]

Try updating/reinstalling your graphics card drivers and verify game files and that should prevent this one from happening.
It's the same GPU crash notification I got, updating drivers and verifying the games integrity fixed it.

[high mural]

Unfortunately, I've already done all of that this week 😭

[runic viper]

Removed current drivers and did a fresh install?

[high mural]

Yes 😭

[polar burrow]

If you can do a driver rollback, I would suggest trying that. AMD is really bad about pushing out bad drivers and looks like your driver (25.12.1) is causing a lot of crashes for people currently https://www.reddit.com/r/AMDHelp/comments/1pjurxb/anyone_else_experiencing_crashes_after_the_25121/

[runic viper]

That's my next advice, if that doesn't fix it, we #blamedee

Blame Dee for graphics card driver issues too, let me just add that to the list...

[polar burrow]

Sadly this isnt the first time in the past year that we've discovered the drivers themselves causing issues. AMD needs to get their crap together

[high mural]

I can try that tomorrow

[ivory sluice]

@polar burrow this is gonna be long but here is the crash i get every second game i load in

LoginId:f85635b04044af088971a2896f29b384
EpicAccountId:57ca2791d8a84bccbbff2e8b03d37bd0

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION writing address 0x00000000000000a0

TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
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TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
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kernel32
ntdll

[high mural]

So I did the driver rollback and it seemed to have helped, and then got this tonight.

[high mural]

@polar burrow the last 3 times I've played, my games have crashed. This was the last picture I was able to get. By the time I get my phone to get the picture, the report disappears. I have done the driver rollback and it was working fine and now it crashes once a night. I'm not sure what else I can do.

[polar burrow]

If its the same GPU Crash Dump, unfortunately theres very little I can do from my end as thats a GPU driver level crash. The only thing I can suggest is trying DX11 and DX12 to see if either one is more stable for you. Whats your current driver number?

[polar burrow]

@high mural I understand you're still getting GPU crashes. Whenever you get a moment if you could DM me I have some questions that might shed some light on the issue and potential solutions 🙂

[high mural]

I sent you a DM

[tribal canyon]

Loaded game and it stopped immediatly, giving me this:

LoginId:7f07a7cc4b901f17395c16b012fb6498
EpicAccountId:c0b99035f06d459d9f92c3ced3f13719

Unhandled Exception: 0x80000003

libcef
libcef
libcef
libcef
libcef
libcef
libcef
libcef
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
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TheOtherSide_Win64_Shipping
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TheOtherSide_Win64_Shipping
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TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
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kernel32
ntdll

[polar burrow]

Do you have any third party antivirus software running (AVG seems to have the most issues)? If so, check to see if it quarantined the libcef.dll file. This file is used by Steam and is what is being called out in your crash stack. Verifying files may help repair or restore the missing file.

[tribal canyon]

I don't have antivirus software, but I think CC Cleaner may have removed some files when I cleaned my PC the other day. I uninstalled and reinstalled the game and it works now. Thank you!

[signal crown]

So a few things:
• We got stuck in the truck at the orphanage. It went through the driving sequence and then wouldn’t leave it. Everything froze for everyone and we had to crash the game to resolve.
• On another trip to Cedar, one of my group was just floating down the road on the way to cedar. (Invisible truck)
• Lastly, I am having some issues with moving and managing the game window while streaming. The game auto launches in the center of the screen and it won’t let me drag the game to one side of my monitor. I essentially have to just adjust the window size little by little just to get it to one side, BUT the top left and the bottom right window adjusters are very finicky to get to work.

For reference I am running the game in its stable launch option and in “windowed”. I’ve also tried windowed full screen

[runic viper]

@signal crown I think believe it or not, the stable launch option may be the problem.
I could be remembering wrong. I'm not confident in myself.
Try booting without it and see if that helps.

[signal crown]

Yeah, I tried the other ones as well and it was slightly worse. BUT that was right when I first started tinkering with this. Maybe I was doing something wrong. I’ll try that again

[runic viper]

@polar burrow

https://tenor.com/view/fix-futurama-help-fry-fixit-gif-4525230

someone needs to add deevo's profile picture onto leela's head

and just "the community" over fry's

[polar burrow]

We got stuck in the truck at the orphanage. It went through the driving sequence and then wouldn’t leave it. Everything froze for everyone and we had to crash the game to resolve.
This sounds like a heavy latency issue or someone is failing to load in. Enabling **Performance Stats"**to Minimal in Gameplay settings will show Ping, Packet Loss, and FPS stats in the top right while playing. Take note of everyone's ping (host will not have a ping stat).

On another trip to Cedar, one of my group was just floating down the road on the way to cedar. (Invisible truck)
This sounds like the same issue as above.

Lastly, I am having some issues with moving and managing the game window while streaming. The game auto launches in the center of the screen and it won’t let me drag the game to one side of my monitor. I essentially have to just adjust the window size little by little just to get it to one side, BUT the top left and the bottom right window adjusters are very finicky to get to work.
The game natively uses a borderless windowed mode (does not have the bar above the window to drag the window around) but the window can be resized. As you found out resizing the window can be quite tedious since the aspect ratio is locked to whatever resolution you have set. Fortunately I have a workaround for your case to make it a bit easier. This will allow you to have the window taskbar above the window in windowed mode and be able to resize the window unrestricted to the aspect ration set by the resolution. Keep in mind, you may have issues in other modes (fullscreen and windowed fullscreen) with this.

• Download this Game.ini file.
• Navigate to *%LOCALAPPDATA%\TheOtherSide\Saved\Config\Windows*
• Inside this folder, place the downloaded Game.ini file
• Right click on the file and go to Properties
• Inside Properties, change Read-Only to True (checked)
• Apply -> Ok
• Start game and set it to Windowed Mode

[swift niche]

Just crashed when I tried opening evidence. Right at the start of a hunt... Really wish we could re-join even if a game is in progress. Had to sit in the lobby and wait

[polar burrow]

Your crash report is showing you were running in Vulkan. Any particular reason? Reason I ask is because you had a GPU driver timeout. Vulkan can be pretty unstable and is only really suitable for Linux and SteamDeck.

[swift niche]

I'm on Linux 😅

Hmm I'm on CachyOS and I usually have to use the proton compatibility tool. Forgot to set it with this game. Let me try that and report back

Talking about this

Oof, hard crash on boot

Had been playing a few hours and everything was running flawlessly.

Gonna try proton hotfix instead.

[polar burrow]

Oh well in that case keep it on Linux 😂 It was showing Windows 10 in the report

[swift niche]

Oh, weird! Trying with proton hotfitx and I'll let you know if it seems more stable.

[severe field]

Anyone able to help?

[runic viper]

@severe field have you verified files?

[severe field]

I have yes and tried to run DX11 and DX12

[runic viper]

You got antivirus software running? Google says antivirus is blocking the exe file

[severe field]

Oh... hmmm

I dont think I do no

[runic viper]

I know with mine I think I can disable programs from being affected by antivirus things, but idk if that's an option for every antivirus.

Windows smart app control is another one that could be blocking it, I think that's just in windows in general

i just disable all that shit lol

[severe field]

lol I turned ON windows security app control and it now works lmao

[runic viper]

Hm. Alrighty then. LOL

[severe field]

Wish windows wouldnt be so backwards sometimes lmao

[runic viper]

Windows sure do be windows-ing.

[swift niche]

Crashed again. Same thing. Around 3-4h of playtime. Using proton hotfix this time.

Any plans to allow reconnecting to a game after a crash? Crashing in itself isn't that big of a deal but having to sit out and wait for others to finish is pretty sad.

[polar burrow]

Im looking into what the underlying cause of what the crash is, but since its in kernalbase.dll in Windows (which points to a GPU driver crash) I wont be able to find the specific root cause. Vulkan RHI has been known to be quite a bit more unstable in Unreal Engine compared to DX11 and DX12 RHIs. I will say it would appear Nvidia isnt behaving well with its cache clearing with Vulkan specifically and is getting a buffer overflow which makes sense since you dont experience this issue until after a few hours of play.

Maybe at some point we will allow reconnecting, but currently its not high on the priority list since it's more of a band-aid fix which masks the underlying cause (which is the crash). We don't specifically target Linux as a supported OS and Steam automatically performs its own playability rating for the SteamDeck. Currently the game is only natively supported for Windows.

My recommendation is to restart the game in between contracts every 3 hours of playtime so Nvidia clears its cache. I'll check to see if Epic Games has any fixes on their end for Vulkan or if its an Nvidia driver issue.

[swift niche]

Gotcha, trying to run in DX11 for the time being. Not too sure how if it's running through Wine or what but performance seems identical.

I don't know if it says so the in the crash report but I have an RTX 5080 and there are a few games that have issues with those series specifically so I guess I'm not too surprised...

And it's just my opinion but I don't think it's a band-aid fix. I think it's just a general fail safe that would greatly benefit any kind of interruption. I don't think it's realistic to expect to fix any and all possible crashes and there are no ways to prevent network disconnections either. The people I'm playing with each have crashed at least once each and they are all on Windows. We really would have appreciated at least being able to get them back mid-game!

Crashing or losing connection is a bit irritating, but it really wouldn't be as bad if we could come back within a minute or two.

[polar burrow]

That's understandable and I know it can be frustrating. I prioritize crashes that are game code related as much as I can. Hardware stability crashes tend to be a bit more complex since its more engine related. When was the last time they crashed? I can look up their crash reports to see why exactly they crashed as well since crashes should not be common. The game averages about 434 daily active users and we receive about 10-15 crash reports per day, often from the same users multiple times.

Reconnecting mid-game is something I agree would be a valuable feature, especially for situations like this. It’s not off the table at all. That said, it does require a fair amount of time and system changes to implement properly. At the moment, during early access, I’ve been prioritizing stability improvements and core features that impact the majority of players first.

That doesn’t mean reconnecting isn’t important, just that it’s something I’d want to do right when I get to it.

[swift niche]

Friend crashed just now, taking a picture

[polar burrow]

How long were they in the contract for roughly?

[swift niche]

Hmm not that long maybe 5-10 minutes I think but I think he had been playing for 3-4 hours

[sick brook]

crashed as soon as we made it to the orphanage

[polar burrow]

I've been digging into this crash to see if I can get a fix out for it. Its related to the voice chat's local voice packets overflowing (typically from open mic it would seem). 🤔

[polar burrow]

I've pulled up your crash reports. The crash is exclusive to your party in some way. Is it only the host that crashes?

[sick brook]

we have switched to 3 different hosts and yes the host crashes and everyone else disconnects from the host

[polar burrow]

Has everyone in the group verified their files through Steam? I dont suspect the people that are crashing (the host) are causing the issue, it's someone else in the party that is.

[fresh grotto]

Makes sense

[polar burrow]

This crash has only ever been received from these users:
DsQueen8585
EriktheWriter
MattrixxzGaming

[fresh grotto]

Each of us have hosted during the crash

[sick brook]

we are all uninstalling and reinstalling

[fresh grotto]

But not specific to us, correct? Just someone in the group?

[polar burrow]

Correct

[fresh grotto]

Right on

[polar burrow]

I dont believe its you 3 specifically, just someone in the group that is also playing

[fresh grotto]

I am reinstalling. Do I lose everything?

[polar burrow]

No, saves are cloud synced and not removed from your PC when you uninstall (as they are stored in your AppData not your Steam directory)

[fresh grotto]

I figured but thought it worth asking.

[polar burrow]

Unfortunately the crash is extremely vague. For some strange reason the host is not cleaning up objects and when it exceeds 2 million it will crash (similar to a memory leak)

[fresh grotto]

Gotcha

Reinstall should resolve?

[polar burrow]

Its hard to say really. I cant see the reason for the crash, only that theres a common denominator of someone in the group

[fresh grotto]

Love the game btw, DeevoTe. I think I have officially met you all now. 🙂

[sick brook]

I haven't met Fog yet, but 2 out of 3 ain't bad (according to Meatloaf)

[fresh grotto]

Froze on Unreal screen at start up

Reloading

[polar burrow]

That can happen sometimes after an update (or in your case a reinstall). It shouldnt happen again

How consistent is the crash that the host is getting?

[fresh grotto]

Tonight it has been every game

[polar burrow]

Like if you were to have one player sit out to narrow down who is having the issues, would it take long?

[fresh grotto]

Last night we got 3 or 4 hunts in before it crashed

we are 6 man deep right now

well, 5, as Amanda is now stuck in a boot loop with it

[swift niche]

That's interesting. We're all using open mic. I switched to DX11 and haven't crashed but I just had to restart my game because audio just completely stopped working on my end. Oddly enough, others could still hear me but I couldn't hear anything in game. Every other apps on my computer were fine

[fresh grotto]

Weird

[polar burrow]

Was that with 4 players and DsQueen8585 hosting?

[fresh grotto]

6 with me tonight. 6 with Erik tonight and 5 with Amanda last night.

[polar burrow]

Is Amanda DsQueen8585? 😂

[sick brook]

haha yes

[fresh grotto]

LMAO yes

[polar burrow]

100% sure it was 5 players?

They had put 4 players lol

[fresh grotto]

Pretty sure.

Maybe it was then

XD

We run with 4 to 6 at most times

[polar burrow]

Who do we suspect in that session is having issues? 🤔

[fresh grotto]

Hard to say, man

[polar burrow]

https://tenor.com/view/mineberry-staff-explaining-adi-kan-gif-22342744

[fresh grotto]

We are troubleshooting on this side. Running another go. I reinstalled. Erik verified, as did Zenith. Cyber also reinstalled. Amanda (DSQUEEN) is stuck currently due to Steam issues....may be Amanda.

[swift niche]

Other friend just crashed as well

[polar burrow]

Your friend had the same crash as before with the voice chat open mic. This one is actively being fixed. I can see that it only happens after about 4 hours of playtime and with open mic. To help me out, does anyone ever use the radio or just proximity voice?

[polar burrow]

Here's where I'm at with it. We know this specific crash has only ever occurred in the past 7 days (03/21 being the first time received) and we've seen 8 of them. Of the 8 crashes we've had 6 from Mattrixx, 1 from Erik, and 1 from Amanda. The party size ranging from 4 to 6 players. Its related to objects not being cleaned up (for the host specifically).

Let me know if verifying files and/or reinstalling doesn't fix the issue with the full group. Next best thing would be to isolate which player is instigating the issue and causing the host to crash. Only way I can imagine doing that would be to have one player sit out and then alternate until its determined who/what it is.

[fresh grotto]

Just crashed. I was host. Erik, Cyber, GreenDemon and Zenith

[swift niche]

Yeah that's sounds consistent. Like I said we all crashed one after the other after around 4 hours each, myself included. We all use proximity and radio when we're too far.

[polar burrow]

Oddly enough this voice chat crash may also be what you are experiencing (and not GPU driver related at all). Could just be how UE is evaluating it through Proton

Thanks for the information. It helps a lot 🙂 I hope to get a fix out for it asap!

[polar burrow]

Was Cyber in all the games that have crashed?

[swift niche]

That's exactly what I'm thinking as well

[fresh grotto]

At HQ, Erikthewriter randomly crashed while I am hosting.

Think that was a one off

[chilly garnet]

i just walk out of place and game crash then it keep telling me it still running

[polar burrow]

Steam can believe its still running when it isnt. Pressing STOP doesnt fix it?

[chilly garnet]

no it just saying stopping it did this to dsqueen

she had to restart her whole pc to fix it

[runic viper]

smothering steam in task manager didn't kill it? Or even TOS?

smothers the whole PC instead Modern problems call for modern solutions, i guess. I strangle my computer when my keyboard goes all fucky. I probably shouldn't.

[polar burrow]

Restarting Steam will definitely fix it, definitely shouldn't need to restart the whole PC 🙂

[chilly garnet]

i will later

i dont want to end the stream again but it not taking no resources

but im gonna try steam restart tho

that fix it

[dapper copper]

I tried ending Steam in task but it didn't fix it, tried launching a different game. Nope, so just restarted my pc🤷🏻‍♀️🤦🏻‍♀️🤣

[fresh grotto]

Didn't snag the report but just crashed with 22 eggs and all tasks completed on the Orphanage.

[polar burrow]

Same group as before?

[fresh grotto]

Yes

But issues were resolved as we figured out who was The One

Uninstall/Reinstall fixed it for GDTV

[polar burrow]

I looked at DsQueen's VOD back when you guys had the issue with only 4 players and it would seem to be Cyber causing the host crashes. Are they still in the group?

[fresh grotto]

Cyber was. He is taking an AFK now.....but we played 3 man with GDTV and Cyber yesterday without issue

It's crashing on us right now.

We are in the truck....

4 man group. Me, Erik, DSQueen and GDTV

It's just us bouncing in the truck. No error message yet

I may have to force close. I can't do anything at the moment.

Also, I am hosting....it kicked me from driver to passenger

You can hop on my twitch stream if you want: twitch.tv/mattrixxzgaming

I just force closed it

[chilly garnet]

that what just happen to them sorry i hada to walk away because i had panic attack

[fresh grotto]

We all verified files successfully just now

We closed down steam and are each re-opening and will try one more.

[chilly garnet]

im reinstall it

[astral schooner]

My game crashes regardless of what option i choose and verifying files but does so randomly and i don't understand why

[runic viper]

What GPU are you using? I think there's (apparently still) issues with AMD drivers cooperating.

[astral schooner]

AMD Radeon RX7600

[runic viper]

@polar burrow was there ever a fix found with this? it was AMD specifically, right?

idk if rolling back drivers is a solution or not. @astral schooner was the game working previously?

[astral schooner]

Since i've had the game it crashes off and on. Like one day no issues then next crashes 4 times. I played about two hours on it yesterday no issues then started it today and crashes after 5 min.

[lean patrol]

My friend who installed the game tonight has crashed many many a time, initially I had him remove the demo version, verify files and then he was able to play one contract, but it booted him after and now he cannot even enter his HQ without it crashing 😭 He is not very tech savvy, but I had him send the reports.

[runic viper]

Has he uninstalled and reinstalled?

[lean patrol]

Nooooot yet, I shall propose this idea

[runic viper]

especially if a demo was installed as well as the game, they may have clashed

[lean patrol]

Oh they def did before he removed that but yeah probably still something being weird

[gloomy thistle]

I played yesterday and it worked fine but today when i tried to start it up it would crash when i went to my HQ. I unistalled and re installed and it seemed to fix it

[tawny sand]

(Ignore the messy screen)
I’m at my friends house to try and help them get the game running and this is the crash report we’re getting

We’ve uninstalled/reinstalled
Tried all 3 launch options
Dropped the graphics to low
Checked file integrity

It is a very ancient laptop which I’m thinking might be the issue but he’s able to run other games like overwatch/minecraft/phasmo without issue 😖 not sure if I’m maybe missing something

And just incase it’s an intel UHD graphics 620 💀

[runic viper]

Is their graphics card AMD by chance?
Error says GPU crash dump triggered and we know there are already issues with AMD drivers/cards specifically. I can't answer any more than that because idk if deevote has a fix

But also, if you do get crash reports, you are more than welcome to add any related info (what happened before the crash/during the game that may have caused it) in the box above the error log, he does read those so the more detailed the better.
There's nothing wrong with posting to this channel though either, just know that he sees error logs, some of them are common enough (like this one) that a few of us can help troubleshoot.

[tawny sand]

I did type it in the last report sorry if I sent this in the wrong spot!

The graphics is an intel, it’s very old and I just found out he got this laptop from his schools years ago so I thinking this is a case of just a way to old laptop trying to run the game lol

[runic viper]

Not the wrong spot, we have this channel for a reason :D
If it's not AMD related, I have no solution, that's a we hope deevote sees this because i think i've annoyed him enough to not tag him for once, at this point lol.

The crash is related to a GPU issue though, maybe he's got more questions to ask.

[tawny sand]

Thank you!
And that’s alright and yeah it’s def GPU related this thing is running at 100% when I check the task manager 💀

[polar burrow]

Integrated graphics are below the minimum specs so it's expected to be quite unstable (but not always). What settings are you playing on?

[tawny sand]

That’s what I figured lol

And the graphics are all at the lowest and we’ve gotten further with DX11 and the lowest resolution 😅

[polar burrow]

Definitely use DX11. I can imagine the game looks awful at the lowest settings/resolution. Also dropping the resolution scale should help keep VRAM usage down

[tawny sand]

Yeah he’s using dx11 everything is dropped to the lowest and I got it to stop crashing but it’s constantly freezing now

[polar burrow]

Interesting. What are the other specs aside from the Intel UHD 620 graphics?

RAM amount and CPU specifically

[tawny sand]

We just stepped out to grab some food so I’ll send that when we’re back!

[unreal salmon]

just crashed:

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000000370007fb72

TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
TheOtherSide_Win64_Shipping
kernel32
ntdll

was playing a solo game on the second map/identify/novice
had the phone flashlight and spirit box out if that makes a difference

I do appreciate that the only equipment I lost due to the crash was the loaner box, I had just spent most of my money stocking up lol

[teal mirage]

@cursive dew is having some issues with Crashing. @polar burrow can you work your magic to help?

[polar burrow]

@cursive dew Approximately what time was the last crash you had?

[cursive dew]

2 mins ago 👍

we were antagonizing the ghost each time, maybe hunts beginning? other than that im really not sure

trying to get it to come out for a picture last time

[polar burrow]

Whats your Steam name? Want to make sure I'm looking at the report. Last one I received was a bit more than 2 minutes ago 😬

[cursive dew]

oh i meant that i clicked the send button on the popup window but i did not actually send the rport message in here yet

my friend code on steam is 168536158

cemetarylamb

[polar burrow]

Youre fine. No need to paste the reports in here. I can pull em up

Is this on the demo or early access version?

[cursive dew]

early access ❤️

[polar burrow]

Is it the same person hosting each time? Have you already tried verifying files through Steam?

[cursive dew]

i think so - it was me, and i just finished verifying ^^ im loving it so far so ill be back on soon after my show to play so i can lyk too

[cursive dew]

It’s working currently btw I’ll keep you in the loop

[sonic onyx]

I've had various connection issues with my partner (both on the full game) - if I try to host she just can't join it at all with the 'connection to host has been lost' message, and if I join her, it works fine initially, but we get very frequent crashes on her side. Possible it's a not-amazing internet connection for the later, but we've played other similar games without issues.

Here's her crash report:

[polar burrow]

What's her GPU? This crash is from a GPU timeout.

[sonic onyx]

AMD Radeon RX 7600, which is the same as mine, but I've had no crashes

possible it's faulty 😒

[polar burrow]

Are you both running the same settings? Its not uncommon for GPU to be clocked differently making differences in stability. Most of the time its a driver issue though. Are you both running the same GPU driver?

[sonic onyx]

Yeah, we got them and installed them at the same time and have updated since. Settings should be the same. We have noticed occasional glitches with other games on her computer though not as bad as this - though this is a more demanding game than others we tend to play, admittedly

We did finally get me hosting working and it seems reasonably more stable, so guess we'll see how it goes!

[sonic onyx]

Now I'm crashing too - one or other or both of us crashes trying to join other players most of the time - shortly after entering a map (either on the intro, leaving the intro or within 5 mins of entering the map.

Happy to share bug reports but not sure where they're stored

[polar burrow]

I can pull up your crash reports. Whats your steam name so I can identify your reports?

[white niche]

my shit crashes my whole PC happened to my twice

[white niche]

i also dont get crash reports btw

[tame summit]

game has crashed honeslty quite a few times. wont even let me report it. it keeps me stuck in the truck.

its crashed probsss 5x on me so far lol. i have a great setup games never crash so idkkk

[polar burrow]

When it crashes, is the game closing down or does it freeze?

[tame summit]

its closed down twice. and froze about 2 or 3 times!

i just have to force close the game.

2 be fair i was on ten hours. and on for a while rn. lmao

[runic viper]

Have you verified your files? Any time I get more than one crash in a solo session i verify. Any time i get a crash in a game with other people I verify, it usually stops the random crashing.
Obviously not for everyone, but verifying tends to fix a lot.

[tame summit]

I’ll look thank u!

[deep quartz]

Every game I played tonight ended in TOS crashing. I've already verified my files so I'm really not sure what to do 🙁 fun game but I can't even really play it

[polar burrow]

When was the last time you had crashed?

[deep quartz]

It crashed a few times yesterday, then every game tonight crashed. Last one was about 5 mins ago

[polar burrow]

I've pulled up your crash reports. Looks like you have 5 of them, all with the same crash (GPU crash). There are other users also reporting crashes with the RX 7600. I'm looking to see what possible issues are.

[deep quartz]

Thank you!

[polar burrow]

I have found a solution finally. I say finally only because I've been looking for solutions for this issue affecting RX 7600s specifically for quite awhile. The solution is to change your GPU frequency to about 2300 MHz as AMD has overclocked these cards beyond what they are capable of and become unstable. Here's a quick minute and half video of the solution: https://www.youtube.com/watch?v=ztR1ZRsueC4 Let me know if that solves the crashing for you.