2/55 loading issue thread

[long grail]

Please join here to test something

[toxic moth]

?

[oblique eagle]

Hello

[bitter rain]

Hello

[long grail]

Share with me your username or user id

[toxic moth]

risetfaller

[oblique eagle]

Batzo

[mortal roost]

Windbreaker

[bitter rain]

Slava1

[oblique eagle]

I can't see user id cause it's all zeros on the loading screen :p

[long grail]

no worries

[empty dove]

65e2a133c26ec033d36722fe

CodePiggy

[long grail]

ok. do not send me more

checking with the team

[molten surge]

egecible

[empty dove]

👌

[molten surge]

Pls consider mine too

[long grail]

you are not updated. Check your pending updates you are still on 1.1

[empty dove]

I updated on googleplay in the morning, I dont see a bottom for me to update anymore

[long grail]

are you sure all of you are under 1.2 update ?

[long grail]

Windbreaker you are also on 1.1

[molten surge]

Yes i updated it a few hours ago and cant open since

[mortal roost]

i updated on google play today

[long grail]

I cannot find your username. are you sure thats yours? egecible. Its case sensitve

[dusk wraith]

My IGN is Gabelo

[empty dove]

idk, but im sure that I did update it

[marble token]

WinsterMek

[molten surge]

Yes its

[mortal roost]

i am sure

[long grail]

ah wait! I found the issue with the 1.1 is because you still did not login with the new version

[long grail]

checking with the team

sorry about that

[empty dove]

🫡

[mortal roost]

same phone 🤣🤣

[fair bane]

IGN: Morphingus

[oblique eagle]

same timezone xD

[molten surge]

65f1d9d8c8c5ac6ce51085a8

Or maybe Egecible

[oblique eagle]

maybe your servers say we are in 1.1 cause we never managed to log in the new version,while stuck at the loading

[waxen totem]

Yeah it shows me that there is no player Id and the version number is still 0.00

[umbral bobcat]

Sammbl

[fair bane]

As I heard this, could it be a regional problem maybe? My timezone is the same.

[marble token]

It's not

[bitter rain]

Slava1 is my name in the game, it also takes forever to load, please check

[fair bane]

Okay

[umbral bobcat]

still 2/55

[molten surge]

İts 1.2.7

[vale hamlet]

nickname : Yamnik , i have same shitsince the update

[flat portal]

@long grail hugut1234

[long grail]

Please be patience while the team is working on a solution. If you manage to solve the issue, please let me know

[flat portal]

some compensation?

[opaque cedar]

Name: YIN.
Cant Login. I have installed old Version now

[molten surge]

Tought that was ur job😂

[long grail]

@here please try again and make sure you have your fingers crossed!

[umbral bobcat]

Still stuck at 2/55

[vale hamlet]

same

[oblique eagle]

same here

[fair bane]

Same :(

[long grail]

Ok the devs are asking about these users: risetfaller / Batzo / Windbreaker / CodePiggy

[oblique eagle]

yes?

[umbral bobcat]

chosen ones

[long grail]

😦 yeah they are still investigating

[oblique eagle]

I thought they are asking from us to do something xD

[long grail]

Yeah the team is now tracking your game so they can see the change logs

They selected these players from this group at the moment: risetfaller / Batzo / Windbreaker / CodePiggy

[vale hamlet]

🫡

[opaque cedar]

At me the game is closing byself just in moment i start it and goes back Android screen.

[long grail]

@empty dove @toxic moth

[empty dove]

hi

[long grail]

@try again piggy

[empty dove]

still showing 2/55

:(

[long grail]

Thanks, the team is checking

[empty dove]

🫡❤️

[molten surge]

İn Turkey none can acces the game i chatted with my friends and they all say the same

[long grail]

@mortal roost could you try again?

[molten surge]

Hes also türkish is the problem regional?

[long grail]

Dont think so

[toxic moth]

Testing again

Still not working

[long grail]

@sour prairie

Is your game working fine now?

[sour prairie]

No, the game crash when i run it

[fair bane]

I received an email like this from support. I tried again but there is no change. I replied to the e-mail and thought I would inform you here as well.

[long grail]

@here okey so this is the status. The devs sent a new update to test a possible solution but it wont be available anytime soon. I recommend you wait till this new update is available. And report back with the results

[umbral bobcat]

Update in the AppStore ?

[long grail]

Apologies for this issue and I hope you can play soon again

[vale hamlet]

i hope we will have more time to take part in events 🙂

[mortal roost]

still stuck

[oblique eagle]

can we know roughly when the update will hit?

[umbral bobcat]

Yeah, pretty sad that we lost some time and not participate in the events

[bitter rain]

we hope🤞

[toxic moth]

I'm not surprsied you managed to mess it up honestly

[molten surge]

@long grail my username is Egecible i gave my email and pass to my friend in uk and he tried to log in and it still didnt work

[vale hamlet]

we are cursed

[molten surge]

Where are u from

[vale hamlet]

Poland

[sour prairie]

Italy

[molten surge]

And a vietnamese ig

Whats wrong with this countries wifi and mobile data

[vale hamlet]

we all are androids ig

[molten surge]

İn at Android 10

[flat portal]

We are waiting already much time

[sour prairie]

Android 14

[empty dove]

US, galaxy s22, I think this has nothing to do with region and device

maybe googleplay

[molten surge]

Then what it could be

[mortal roost]

okay where is the update?

[molten surge]

Did u tried with another acc?

[molten surge]

Not anytime soon

[empty dove]

um no

[mortal roost]

thats why we called them bugisoft

[molten surge]

Can u try? İf its possible also without the google play acc

[sour prairie]

I tried , without google acc the game works , with google acc, the game crash

[mortal roost]

best game. wrong company...

[molten surge]

Hmmm...

What can be the solution

[vale hamlet]

if ubisoft give me 6 omnimans i wont be angry 😉

[molten surge]

Whay abt another google play acc can u try this?

[molten surge]

İf they add me to tv show its ok🤣

[mortal roost]

@long grail i want 7 monstergirls for waiting 7 hours

[molten surge]

This can be solution players can log in to game and maybe @long grail can transform everything to new accs

Does that make sense?

[vale hamlet]

idk update for android is problem

[molten surge]

Some ios dudes having the same problem

[vale hamlet]

oh

[sour prairie]

it's really strange, after the update the game worked, then on the second start it started to crash, I tried with the emulator with Android 7, 10, 12, the game crashed, I uninstalled the game from the phone and reinstalled, turned it off and on, but the game crashes. then I tried on an old Samsung A14, the game worked at first launch, but then it crashed

[molten surge]

Did u try with another google play acc?

[sour prairie]

No , i havent a second account

[molten surge]

Ok

[long grail]

A hotfix for Android is planned and should be available from 3 AM CET

[marble token]

Nothing wrong before the update=))

[molten surge]

Nice

[molten surge]

İs it gonna work %100

[flat portal]

Some compensation? Because i can't claim my dauly rewards

[whole zinc]

Some rewards for inability to play for more than 7 hours would be appreciated tho

[molten surge]

Any rewards for an apologie?

[sour prairie]

Thanx

[vale hamlet]

i need omniman and mostergril

🙂

[long grail]

I will check with the team about possible compensations.

[vale hamlet]

😎 👍

[sour prairie]

I Hope you can fix It....

[molten surge]

Tbh i dont think so but i hope

[umbral bobcat]

What about iOS?

[mortal roost]

so 5 hours later?

i want seven monster girls

[molten surge]

4.00 am for Turkey ig

[molten surge]

Add me to the game 😂

[long grail]

Probably same

[wooden violet]

Switching the game to German in the app settings (on IOS) fixed it for me. Hope the patch gets released soon.

[upper oyster]

Android user here, anyone can find a way to get in?

[sharp crater]

For all

[young night]

Is there a fix for ios? It’s been 8 hours I can’t login

[vast crystal]

Me too

[fair bane]

@young night follow the replies

[oblique eagle]

I had to change my whole system to english and it worked (default I have Greeķ) so it must be a language thing

[vast crystal]

So by switching the language the bug is fixed?

[signal jacinth]

Yes

[oblique eagle]

Yeah

I will go back to Greek to see if it opens ok

[signal jacinth]

But changing back doesnt work for me

[young night]

Yup still doesn’t work

[oblique eagle]

If I go back to Greek I have the loading stuck

That's a weird bug

[sour prairie]

I change Italian to English, but don't works

[young night]

Same here, I change English to Español and it works. When I change back its stuck

[oblique eagle]

I used English (United States) idk if it is different

[vast crystal]

@oblique eagle ellhnas eisai re magka

[vast crystal]

??

What happened

[oblique eagle]

It stucks,I mentioned it after that message

[vast crystal]

Ohh okay

[molten surge]

Change english uk it works

[vast crystal]

I cant change the language for some reason

The setting doesnt appear

[fair bane]

Yes, I changed to English US it worked too.

[vast crystal]

so I just wait till 4am

[oblique eagle]

It's from your phone settings,not the app settings. I changed the whole phone language

[vast crystal]

yeah I know

[flat portal]

changed to english and worked too

[oblique eagle]

Check your DMs

[molten surge]

@long grail is the problem device and game language difference?Such as my device is türkis language but theres no türkish language at the game so i use english at the game.İ changed my device language to english and it worked.I also changed my device language to other in-game languages and it worked

[bitter rain]

Thank you, it helped me

[opaque cedar]

With changing into english the Game Crash again. It does Not Work. Nice Update 😕

[upper oyster]

I gonna lag a little when the first time you log in, i try to close the app and re log its ok now

[opaque cedar]

I have reinstalled and new installed. The same. Crashed. I change back the language.

I try it since much hours. I offline and Go sleeping. Compensation....with Ubisoft i may Imagine 5 gold ...nice Work Ubisoft 😕

[final grove]

Change language to German work for me

[opaque cedar]

I have Test different languages. No one work for me

[molten surge]

Wheres new update?

[noble mirage]

This cant log in stuck at loading still

[opaque cedar]

Yes and they dont work on this problem it seems...only for separat few ppl they try it

[upper oyster]

no new patch fixed?

[mighty creek]

the new patch didn't help...

[noble mirage]

I dont see any patch update

[opaque cedar]

No. The Same Like yesterday 😕

[molten surge]

Update not working

Only solution is changing device language for me

[empty dove]

haven't play this game for more than 12 hr now, im just gonna wait till they fix it

I kinda miss this game already

[opaque cedar]

Also works for few player. For most ppl dont work it

[marble token]

Me too

[opaque cedar]

The Support need Long Time i suppose. I have bought the 1500 gems package. Nothing got. Gems away . Send Screens and Support discuss since 2 weeks

[umbral bobcat]

Change the language to English and it worked

Game works fine

[opaque cedar]

1000 Times Said. Its works for few ppl. The big Most Part of ppl cant Login

(1) stuck on 2/55
(2) Crash after start

The only one thing we can do is load older version to play without Update Features and without Legion option

[oblique eagle]

Patch didn't fix the issue for me either

[upper oyster]

just found new update 40mb, but still have loading bug

[opaque cedar]

Yes thats the both Errors...stuck 2/55 or crash

[young night]

Guys it’s still not fixed.. please update us

[upper oyster]

You can change your system language to English UK to login

[noble mirage]

No update on ios or change language in settings

They need to find a better way to patch this has been like this over half a day

[young night]

For some reason I don’t have any kind of different English to change to. I did change to Spanish and it worked but as much as I love Barcelona I don’t like playing a game in a language I don’t understand

[vale hamlet]

After update game still doesnt work

[opaque cedar]

They should test their updates better before launch Worldwide. For all whoose wont miss so much loot - load a older version and play without new features like before update.

[waxen totem]

Changing from Dutch to English UK works. Interesting bug it is

[opaque cedar]

Few ppl have to Change into spain- few into UK - few into german. But dont works for all ppl

[mighty creek]

and how do you load an older version exactly? 🤔

[opaque cedar]

You have to load apkcure or other downloader. In the section versions you may find all versions from past

[mighty creek]

meh, too complicated

too much to do just to play a game

especially that i only started 2 days ago

[toxic moth]

On Android it takes like 2 seconds

Whiner like i am over this game, the language changing works

So good on you nerds that figured it out

[toxic moth]

Nvm this. Thought you guys were taking about something else

[long grail]

Yeah it seems is related to the language indeed. Only some languages though. Good one finding this workaround! The team is working on a new fix.

[opaque cedar]

I have test it again. With UK its running. After changing back to german its running now too. It seems they working on this Error.

[sharp crater]

Bugisoft

[young night]

For me still not working with English. Works with different languages

[mortal roost]

@long grail where is turkish?

[molten surge]

@long grail wheres my special reward😭

[mortal roost]

Why are Turks discriminated against? @long grail

[molten surge]

ubi soft dosent support türkish most of the their games

[vale hamlet]

learn english

[mortal roost]

They still need to respect Turkish players

[mortal roost]

i know english bro. but my phones language is turkish

[vale hamlet]

im from poland and i dont cry that there is no polish

[mortal roost]

thats your opinion.

[molten surge]

we both already know english but we also want to see our main language as well.I helped translate in a game called blockman go at 2023 if they decide to add türkish language to game i can help them too @long grail 😉

[vale hamlet]

I would like to see the game run normally and not have to change the system xd

system language

thats kinda sick

and 3 Blue Dossiers is joke for being 1 day behind in event

[mortal roost]

i hope they give our compensation rewards.

[molten surge]

i would take it

[mortal roost]

otherwise this will be heartbreaking

[vale hamlet]

everyone takes it and we are behind in event xd

[molten surge]

everyone?hell no

[vale hamlet]

I doubt they can tell who couldn't play and who could if they can't make a working update

[long grail]

Closing this thread! Thanks everyone @herefor your support and patience. The team will ensure the quality of the next updates is improved.

[molten surge]

ok