#OpenDeck detects Stream Deck Plus but actions do not work.

1 messages · Page 1 of 1 (latest)

glass flare
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Hello, I have been trying to get OpenDeck to work with my Stream Deck Plus but i am having an odd issue. Opendeck can detect and talk with my stream deck however none of the actions work. I have tried multiple plugins and even the preinstalled actions but nothing seems to do anything.
The icon will appear on the stream deck but when pressed nothing happens. Many plugins will display a yellow exclamation point in the software.

Checking the logs the only thing that stood out to me was:
opendeck::elgato][WARN] Failed to connect to Elgato device: HidError(HidApiError { message: "Failed to open a device with path '/dev/hidraw3': Permission denied"

I checked the permissions of OpenDeck with "ls -l" and got this result:
-rwxr-xr-x 1 root root 29420984 Feb 19 05:46 opendeck

I am not sure where to go from here and would appreciate any ideas on fixing this.

Thanks!
Log attached.

Sytem info:
Nobara Linux 41
KDE Plasma 6.3.0
Wayland
OpenDeck v2.4.2 (93c40ad) on x86_64-unknown-linux-gnu

📎 opendeck.log
broken nacelle
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Did you restart your pc after installing Opendeck and the Udev rules?

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There is also a command to apply the udev rules but I don't know it right now.

glass flare
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I did, I've had in installed for a couple weeks and it hasnt worked. Updated today and still no luck. I ran that command about an hour ago just to see if it would make a difference.

broken nacelle
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Are you using flatpak opendeck or did you install it another way?

glass flare
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oh great question. I used rpm to install from github.

broken nacelle
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Is the udev rule in the right place?

glass flare
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checking

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Yup, I see it in /etc/udev/rules.d/

broken nacelle
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Ok. Is there another udev rule which could make a problem with streamdeck? This error is mostly when there is a problem with the udev rules.

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Could you check if there is a group called plugdev? (If not please don't create one)

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What is the permission on the udev file?

glass flare
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should i also have a 60-streamdeck rule? If not that may have been added by another program

broken nacelle
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I think there should only be one. I am not sure which one would be the right one.

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Do both have the same permission and the same content?

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Ok. Just checked: the 40 one should be the right one.

glass flare
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nah the 60 has different content and was installed on a different date. Let me remove that and see.

broken nacelle
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sudo udevadm control --reload-rules

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Thats the command to reapply the udev rules

glass flare
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no luck

gaunt fern
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Are you added to the plugdev group?

glass flare
broken nacelle
gaunt fern
broken nacelle
gaunt fern
broken nacelle
gaunt fern
broken nacelle
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I think if it isn't there on a debian system there might be other problems.

glass flare
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ive got both a group and group-

Looking through them now

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Dont see plugdev listed in either of those files

gaunt fern
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Not sure what you mean by files

glass flare
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ive got two text files in /etc/
One is group the other is group-.

Im learning so sorry if this isnt what I should be looking through 🙂

gaunt fern
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Ah, ok

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Yeah, that just confirms what terrorwolf said then, plugdev is an Ubuntu thing

glass flare
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gotcha. I just check the groups im apart of and plugdev isnt in there

broken nacelle
gaunt fern
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this could be a temporary fix
sudo chmod 660 /dev/hidraw3

glass flare
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Thanks! Just applied that, reloaded the rules, and opened OpenDeck but still does not seem to be working

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let me restart my system real quick and check again

gaunt fern
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666 sorry

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Forgot my permissions for a moment

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First digit is owner (root), second digit is group (which doesn’t exist here) and third digit is everyone

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(And 6=2+4=write+read)

glass flare
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Okay restarted and all, still nothin

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Think a reinstall would help?

broken nacelle
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Need to go offline now. Could try to debug it further tomorrow if you don't find a solution.

glass flare
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Thanks for the help! I appreciate it

glass flare
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@gaunt fern Replaced the udev rules with the new one. Not getting that error in the logs anymore but none of the plugins work still.

Ill try to keep troubleshooting when I get home from work.

broken nacelle
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Did you try the Opendeck-Starterpack plugin actions?

glass flare
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I've tried a good 20 or so. Most based on controlling sound. The open deck starterpack did not work either. It shows up perfectly on the stream deck but when the button is pressed nothing happens.

gaunt fern
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Well, showing up on the screen is a good sign, it means it isn't a permissions/udev issue anymore.

broken nacelle
gaunt fern
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From the logs, it looks like the starter pack plugin isn't even being registered.

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And of course it also shows that Sound Deck needs real Windows to run

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Try the Stopwatch plugin you have installed when you get back.

glass flare
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I uninstalled all the plugins and installed new ones a few minutes before I took that log.

I tried the stopwatch earlier to no avail

gaunt fern
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Unfortunately I think sound is one issue that needs to be addressed - sound plugins often use Windows APIs that Wine doesn't implement.

There is of course Percy_Ikana's solution used by many at this point (here #general message), and the obligatory ping @stiff prism to peer pressure him into making his native audio control plugin.

gaunt fern
glass flare
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Alright im home. I was able to get a clock and a dice rolling plug in to work. I tried reinstalling OpenDeck but the 3rd party plugins persisted, so I may not be installing/uninstalling correctly.

gaunt fern
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reinstalling probs wont fix anything, dont bother

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good that at least some plugins work - i think the two you mentioned are HTML-based plugins iirc

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try the Counter plugin?

glass flare
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The reason i was trying to reinstall was to get the starter pack back.

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Ill try it out

gaunt fern
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how did u get rid of it

glass flare
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plugin menu, remove

gaunt fern
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oh no what happened

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youre not supposed to be able to do that

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but i can as well

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damn

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maybe i need some unit tests for regressions

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what did i break this time, lets see

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but either way it should put itself back on relaunch?

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oh no it doesnt 😭

glass flare
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haha im sorry! Glad youre aware of it quickly at least

gaunt fern
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2.4.3 coming out tomorrow then ig

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cause this is relatively bad

glass flare
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I downloaded the starterpack plugin zip from github, what is the Plugin ID for the 'install from file' option

glass flare
gaunt fern
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Now i'm really confused

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trying 2.3.0 and it seems this has never worked?

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but.... what?

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this actually makes no sense

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ok, it works in dev mode, so that's how this got pushed ig, but i swear i would have tested this in release mode

glass flare
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All good! Keep doing the good work 🙂

gaunt fern
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but it appears not as the exact same source in release mode doesn't work. i'll fix and release tomorrow as this is really bad

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and i'll revert my commit to the catalogue so people can at least install the starter pack in some form

gaunt fern
glass flare
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ill be looking

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installed

gaunt fern
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Went to go brush my teeth and the gears were turning in my head, then realised

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It's almost certainly an RPM issue

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That would explain why it's been working properly in the Debian/Ubuntu, Arch and Flatpak installs

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Because all three are built from the .deb

glass flare
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i can try to figure out how to install the .deb one

gaunt fern
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But you and me are on RPM-based distros

gaunt fern
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So if you've got it installed then no worries

glass flare
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gotcha!

gaunt fern
gaunt fern
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this has been merged and released upstream, so 2.4.3 will get this fix