#I am unable to make a purchase

1 messages · Page 1 of 1 (latest)

shrewd bay
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Anyways, I bought a new Xbox series S (I upgraded from One S) and after I installed all the games I wanted, i tried buying a game pass to play multiplayer, only to be met with this message. 'Oops. Not sure what happened there. Please try again later.' so I tried again after 24 hours and it still hasn't worked. I've tried different payment methods. I'm not receiving mobile billing codes and at this point I'm utterly helpless as I've tried everything I could, support isn't responding either.

winter summitBOT
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@shrewd bay Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

To help us help you, make sure to answer:

  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
  • **What have you tried to do to fix it already? **(List everything you’ve done to fix it.)
  • Have you searched the error code or for similar problems? (Tell us what you found.)

If you don’t answer these, you might not get a response.

fallow terrace
shrewd bay
fallow terrace
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Then try again. No one here can help with account or billing/purchase issues.

shrewd bay
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  • I can't find the contact number for my country