#My Xbox ultimate free trial got removed?

1 messages · Page 1 of 1 (latest)

nocturne tartanBOT
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@oblique juniper Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
If your issue is about accounts, billing, contact Xbox Support directly.
If your issue is related to an Enforcement action, no one here can help.

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  • What did you try to do and what happened? (Be specific—mention your Xbox model, PC version, Insider ring, or anything relevant.)
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oblique juniper
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I have the order history if needed

undone quarry
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You didn’t get a 3 month trial, at most you got 3 weeks.
Double check what you received it may have just been times up.

undone quarry
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Oh

oblique juniper
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Wait

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I have the ultimate again it say me Xbox account ain’t the same as my store account?

slate plover
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It should be the same acct that has ultimate trial be the one that u use on xbox pc app and ms store acct

slate plover
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Log out and sign back into the correct acct