I have two gamertags

[frank tulip]

I payed 10$ to have my gamertag changed. In the policy, it says that paying this 10$ will make it so my old gamertag will no longer be associated with my account and be available to the public. Yet despite this, the old gamertag still shows on my xbox profile after multiple days of waiting, and it is not available to the public. My new gt only appears in game. My new gt is original, and has no # numbers next to it or any non-English characters, so I really have no idea why it’s doing this, it’s going against the agreed policy that I paid for.

[random shuttle]

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[potent lotus]

where did you see that the gamertag will definitely be available too use again ?

[frank tulip]

This will replace (insert name). Once you confirm the change, (insert name) will be available to others.

That’s what it says on xbox social website

[potent lotus]

right sure I wouldn't take that meaning it be available
It could be available right away or it maybe 12 days 12 months or 12 years or never

[frank tulip]

Never would be against the policy

[spark swallow]

Where did you change your gamertag? Website, xbox current gen, xbox 360?
how long ago did you change it?

[frank tulip]

I’ve waited over two days, yet the old name is still associated with my account somehow

[frank tulip]

Website

[spark swallow]

where do you see the old name?

[frank tulip]

I changed it on Wednesday

[frank tulip]

It’s right above my new name on my xbox profile

My new name is under it, in a smaller font

[spark swallow]

did you use fancy letters with font or accents or anything in your new name?

[frank tulip]

No

It’s the standard alphabet

[spark swallow]

when it shows a secondary gamertag on your profile like that it generally means that your new gamertag is somehow incompatible with legacy games written long before the modern gamertag system was implemented

if your new gamertag doesn't have any weirdness in it, then you may need to contact official support for assistance figuring out why the old one is still being saved for legacy games

[frank tulip]

But new gamertag isn’t. In fact, Ive used this new gamertag before and this never happened.

[spark swallow]

But also note that it can take several days for the change to be replicated around the world

[frank tulip]

Well the old one won’t appear in any game. Legacy or not. It just shows up on my xbox profile and whenever I’m messaging or in a party with someone.

But the new one will always show, even in old games

[spark swallow]

i'd wait a few days and then see if it disappears. if it doesn't, contact support.

and note that just becuase you played a specific old game on your current xbox, doesn't mean that that specific game is one of the ones that would have needed to use the legacy name.

[frank tulip]

Well either way, both names are compatible with legacy games

But yeah I guess I just have to wait

It’s just odd, I’ve never had to do this before. And like I said, both names use the standard alphabet and are original, I’m not sure why it’s doing this.