title
#why is my gamepass showing up on my computer app but not on my xbox
dim quarry
orchid ravineBOT
@dim quarry Thanks for posting! Please remember, support here is volunteer-based and not official. Be patient after posting, and don’t spam or ask in other channels.
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shut heron
What version of game pass do you have?
Are you logged in with the correct account?
dim quarry
What version of game pass do you have?
Are you logged in with the correct accou...
ultimate and yes I am logged into the correct account lmaoo
unreal grove
you need to give some context
shut heron
Per your request, here is how you get a refund: https://support.xbox.com/en-US/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription
unreal grove
Is it not showing under your profile or is it asking you to buy when you to too play? Or are you getting an error what exactly is your issue
dim quarry
you need to give some context
I had a free trial that camr with my computer that gave me ultimate, I linked it to my main xbox account and it shows that I have ultimate in the pc app menu, but when I go to the xbox it shows I do not have it
and then it asks me if I would like to purchase it when trying to play online
the account is set as my home xbox
unreal grove
so you brought a computer and it come with a code too get gamepass correct
dim quarry
so you brought a computer and it come with a code too get gamepass correct
yes
3 months of ultimate
unreal grove
okay every promotion i have seen for that is PC gamepass not ultimate. That would make sense why it isnt showing on xbox.
are you sure your not mixing this up in error?
there would not be a reason for PC to say one thing in the app and console to show a other. ( Unless its a different account) So it does sound like you mixed it up somehow
dim quarry
there would not be a reason for PC to say one thing in the app and console to sh...
I haven't mixed it up cause I triple checked, same account, same email, and it is gamepass ultimate, it shows it on my profile on the pc app aswell as when I click on it it says gamepass ultimate
unreal grove
okay then you would need too contact support
dim quarry
alr
dim quarry
okay then you would need too contact support
support isnt woking so imma jst have to take the loss atp
unreal grove
dim quarry
https://support.xbox.com/en-GB/contact-us/xboxdiscord working here
apparently it has to be on my dads acc since hes family manager