#game disappeared from my xbox library

1 messages · Page 1 of 1 (latest)

neat magnetBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

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rapid scarab
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Are you sure someone else using your console didn’t buy it on their account?

opaque basin
rapid scarab
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You can look through your purchase history online to verify that you bought it. Will paste link in a second.

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Oh okay. Well does your brother still have access to the game he bought?

opaque basin
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we pooled our money together to buy it a while ago

opaque basin
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it was removed from the game library

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at some point

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it was not refunded

rapid scarab
opaque basin
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i cant log into my brother's account

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lol

rapid scarab
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Right, you each need to log in to your own accounts to figure it out.
You should never give your password to someone else.

sleek basin
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It sounds like your brother set a different console as his home Xbox

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You really ought to check with him

opaque basin
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and i already did check with him

tawdry bear
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It is on his account, not yours it sounds like. No matter how you split the money, it is his game. Not yours.

sleek basin
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He needs to verify that your console is his Home Xbox (if he wants it to be)

opaque basin
opaque basin
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i have all his other games BUT cod wwii

tawdry bear
opaque basin
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this isnt the issue

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the issue is that the game is gone and me and him didnt do anything

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and the only reason why im here is because there is no way to contact xbox support and when i tried to it didnt work

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i am not waiting 5+months for a mod to respond to my forum

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thus i will not make one

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goodbye