#Xbox doesn't sign out of every account after changing password

1 messages · Page 1 of 1 (latest)

rain frigate
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Hey everyone, so I want to remove every device off of my xbox account
However when I change my password, my friend still has access to remote play
I disabled and re enabled 2FA, still able to remote play
I even went to device list to see if I can remove it but no, there is no other devices other than my xbox
Please I really need help removing access off of him

devout hearthBOT
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Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

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bitter maple
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U should not have gameshare outside ur own home. Make ur xbox as the home xbox.

rain frigate
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I always changed the password, redone my 2FA, redone the authentication app from Microsoft

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And every time I do that, he is still logged on all his own devices when I'm logged off of my own

severe plume
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You could turn off remote features at least

rain frigate
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But issue is, when I'm playing and he remote plays

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I sometimes click A by accident making me accept remote play to be turned on

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Because it appears so sudden

severe plume
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That... doesn't sound like Remote Play

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There is no prompt to turn on Remote Play that can be triggered by someone using the Xbox App

rain frigate
rain frigate
severe plume
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Are you sure you're not seeing a "Someone is playing on another Xbox" prompt?

rain frigate
severe plume
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That isn't remote play

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It sounds like you mean he is playing Cloud Gaming from a phone/PC?

rain frigate
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Not cloud no, remote play
He gets control over the entire xbox

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I turned off remote play right now and went to my xbox app

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Says I need to set up, I click on existing console
A pop-up on my xbox appears saying "set up remote features"

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I can click enable or cancel

severe plume
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Huh. They added a new feature that I didn't know about.

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Hm. Let me see if there is a reason why what you did didn't force sign-out devices.

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Not sure I can promise an answer though.

rain frigate
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Thing is even if I do disable remote play
I still don't want him to be logged onto my account

severe plume
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Why is he logged into your account in the first place?

rain frigate
rain frigate
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So my only way is to log him out but I haven't achieved that whatsoever

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It's like he owns the account and not me

severe plume
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The right way to have done that would have been for him to sign into your console and then set up remote play with him signing into the phone app with his profile. Then you could remove the profile from your console whenever you wanted to stop that.

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Obviously with no sharing of account information, which is against TOS and something you should never do.

rain frigate
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I know it was a mistake for me to do that

rain frigate
dark compass
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changing the password on the account should lock them out. But it may not happen right away.

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So at some point he will be prmoted to sign in with the new account info

rain frigate
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He doesn't get logged out

dark compass
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right

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. But it may not happen right away. you missed out the important bit to my post

severe plume
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Well

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is his account still on your console?

rain frigate
severe plume
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If he's signed into his profile and he remote plays, he doesn't need your account on the console if his account is on it

rain frigate
severe plume
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The real question is if he's logged into the remote play app with his account or with yours. If it's his account and he's somehow able to connect to your remote play (which shouldn't be possible) then you won't be able to sign him out by changing anything on your end. But that shouldn't be possible. If he's signed in with your account he can do whatever he wants to your console as long as he's signed in (which is why you never share accounts). But yeah, I would have expected the things you did to force him to be signed out.

rain frigate
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What is even more suspicious is that

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His device isn't even on the list of devices

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On the Microsoft website

severe plume
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If he's somehow able to do this without being signed in as you on his device, then factory resetting the console should prevent him from connecting to it in the future. But if he's signed in as you, again, that won't stop him.

rain frigate
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What can I do then
Cause there's 0 possibility that I am able to sign him out anywhere

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Even the devices website doesn't show his device there

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I went to the authenticator app
Went onto the device he used to log into

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Clicked on secure my account
And I get a text saying "You've secured your account since this activity occurred." Even though I never did

small plank
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Have you tried disconnecting your Xbox? Hard force him to disconnect, and hopefully after his device will ask to relogin.

rain frigate
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Nothing I do logs him out, he always has a way to log in

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Doesn't Microsoft do this where if you click forget password it'd ask for your old password and let's you through?

small plank
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Forget password is steps to resetting the password

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Try removing your account from the Xbox

rain frigate
rain frigate
small plank
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Try disabling remote play on the Xbox again. And then do a console restart. Check that remote play is disabled. Because something went weird with your Xbox, I disabled mine and I couldn’t connect.

rain frigate
severe plume
small plank
rain frigate
small plank
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Sure

rain frigate
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Sent

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That's what pops up when I disable remote play

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And then try to remote play off the app

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Issue is semi resolved
I resolved the remote play issue with @small plank
But I still can't figure out how to force sign him out if his device isn't on the list

errant mortar
rain frigate
errant mortar
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did you go to the link?

rain frigate
errant mortar
rain frigate
errant mortar
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it says the same for me