I can’t sign in | XBOX | Page 1

teal jolt Aug 2, 2024, 5:15 PM

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I started my Xbox, put in my (6 digit) pin and it prompted me asking if my security/info was up to date… I said that it was and it is showing

“Something went wrong, this app made too many requests. Please retry to continue.”

0x80860010

and some long combination of characters

Clicking retry doesn’t help/it’s a loop

Any help?

sacred bladeBOT Aug 2, 2024, 5:15 PM

#

Thank you for your post! Please remember the support here is not official and is handled on a volunteer basis. Once you have posted your concern here, we ask that you be patient and not spam your thread elsewhere in the server, that will slow the process down.

If your issue is regarding an account/billing issue, you will need to reach out to Xbox Support directly.

In order for members of the community to provide adequate support, make sure you have provided answers to the following:

What is your issue?

Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).

What troubleshooting have you tried?

Please list everything you have attempted.

Have you searched #1091756150644555946 for anyone else with your issue or researched your issue on the internet?

If so, what results have you seen and tried?

If you do not provide answers to all of these questions, you are not likely to receive a response.

Once you have posted, please ensure you have answered all the questions and be patient. Do not go to other channels and ask for help, that slows things down.

If you need immediate support, please contact Xbox Support.

Additionally, no one here can assist with Enforcement actions of any sort.

teal jolt Aug 2, 2024, 5:16 PM

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I haven’t managed to find anyone else with this same issue, and restarting my console doesn’t change anything

proven hound Aug 2, 2024, 5:51 PM

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Try to resetting your Xbox to factory settings.

proven hound Aug 2, 2024, 5:55 PM

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teal jolt I haven’t managed to find anyone else with this same issue, and restarting my co...

Don’t make multiple accounts and post your issue twice! That doesn’t speed up the answers!