#Xbox pc app wont work

1 messages · Page 1 of 1 (latest)

noble dove
#

Everytime i try to open the Xbox pc app it's just stuck on the xbox logo and never actually opens. Had this problem for a while, any fix?

#

apps on the microsoft store dont download either

timber trail
#

OMG SAMEEE

#

I really dont know what to do

timber ether
timber trail
#

Nice to know.. lol

mellow zodiac
#

Is Xbox app down on pc? Nothing is loading

timber trail
#

I actually reinstalled windows like what others did, because I literally did everything. Though is Microsoft flight simulator the stupid dlss would not show.. they only way to fix that is to mess with registry and last time I did that… I had to reinstall windows

timber trail
#

But after reinstalling windows it actually works

#

Is just got to play the waiting game of downloading msfs and then all of my other games

mellow zodiac
#

Oh heck no. I’ll just wait for it to come back up. I’m not reinstalling windows lol 😂

timber trail
#

They joy of windows

mellow zodiac
#

Lol

timber trail
#

2nd time reinstalling

mellow zodiac
#

Is it an outage? Or is it under maintenance?

timber trail
#

First time I messed with registry to fix a msfs problem. That did not go well. It was so bad the the bios was the I onlything working. I did a factory reset

timber trail
#

Though it works after re installed

#

Idk don’t reinstall

#

Like really don’t. If it continues try to fix it

mellow zodiac
#

Any news on the Xbox pass app working or not?

timber trail
#

Is it working for you?

mellow zodiac
#

Haven’t tried it yet

#

Im at work lol

timber ether
#

The outage was resolved yesterday evening Pacific time in the US, it should all be working now

mellow zodiac
#

@timber ether no nothing is working on my side

#

I still get icons saying ‘unable to display right now’ if I click on a game that shows an icon in the store it’ll say ‘looks like your stranded, there might be a problem with the app’
I’ve tried repairing, resetting, and terminating the Xbox Pass App on Pc but nothing seems to work.

#

The app was fine 2 days ago and since last night it’s been like this

#

I’ve also signed out and back in. My games don’t show. I’ve restarted my computer and internet multiple times and that’s not the issue.

#

I thought it was just me at first but I created a Reddit post and multiple people are having the same issue

timber ether
#

Can you file feedback through the app / feedback hub for the xbox app?

#

At the end of the flow, it will give you an option to share a link to that feedback, if you can share that link here, I can pass it along.

mellow zodiac
#

I’ll do that right now, thank you

#

@timber ether it’s all set I sent the feedback in the Xbox app

#

I pasted the link as well

timber ether
#

No, I mean here in Discord, did you get an option to share the link for the feedback you were sending from the Xbox app

#

I want that link 🙂

mellow zodiac
#

I didn’t get an option

timber ether
#

Open up the Feedback Hub app (which is what launches when you click report a problem in the Xbox app)

#

Then click on "Feedback" on the left side, then "My Feedback" on the top row, and then click on the feedback entry you just created. In that page, you should have a "Share" link option

mellow zodiac
#

Okay I’ll try right now

#

@timber ether where do i post the link?

timber ether
#

You can post here 🙂

mellow zodiac
#

@timber ether

timber ether
#

Thx

mellow zodiac
#

no problem, thank you

timber ether
#

Passed along to the team to take a look

mellow zodiac
#

thank you, i appreciate it

timber ether
#

(I have the steps and can walk you through them)

mellow zodiac
#

Okay, how do I go about it

#

@timber ether

timber ether
#

Ok, open up feedback hub again and go to file a new report against Xbox app. Start recording the reproduction of the issue there. Then open up the Xbox app and make sure you see the errors on the screen (when you get to this point, go back to feedback hub, click stop repro, but leave both Xbox app and feedback hub open and don't click anything further)

#

Let me know when you're at that point

mellow zodiac
#

@timber ether i dont know what i did....but everything is working now

#

🤔

timber ether
#

Hmm, well that's odd, but at least you're fixed up? 😄

mellow zodiac
#

Yeah it’s fixed but now I want to know what I did lmao

#

I want to be able to help other people with the issue I was having

#

I’ll have to retrace my steps

#

Regardless thank you for all the help @timber ether

timber ether
#

np

mellow zodiac
#

The app is actually back to being broken. When it fixed it only worked for a few minutes

#

I’m paying for a service I can’t even use

#

This sucks

mellow zodiac
#

@timber ether

#

i made a new report, can i paste it here?

#

i followed the steps you told me the last time @timber ether

timber ether
#

I hadn't given you all the steps yet

#

There were additional steps to do before submitting to include additional files

mellow zodiac
#

what are the additional files?

timber ether
#

Additional log files from the Xbox app since your Windows settings were preventing any logs from being captured at all

#

so we were going to manually capture them

mellow zodiac
#

i did the recording/recreate

#

so i have to capture more?

timber ether
#

Yes, because the previous feedback you submitted had very little data in it

mellow zodiac
#

okay

#

how can i do it ?

timber ether
#

start over with the instructions I had above and when you get to the point of having stopped the capture, before continuing (don't submit the feedback yet, don't close either the hub or the xbox app), then say so here

#

I'll go log back on my work PC and grab the other instructions

mellow zodiac
#

ok

#

im ready

#

i stopped recording

timber ether
#

Once you're at that point again, you're going to bring up the start menu and you want to type: run
This should get you the program called "run", you want to run it 🙂

#

you'll get a little box in the bottom left corner like this:

image.png
mellow zodiac
#

so its okay that i stopped the recording right?

timber ether
#

yes

#

You'll want to put what I have in my screenshot into your run box:
msxbox://dumplog
Then press OK

mellow zodiac
#

ok

#

thts done

timber ether
#

Next, Press the Windows key and E at the same time and you'll bring up "This PC"

#

In the address bar of that window, put this in for the location:
%LOCALAPPDATA%\Packages\Microsoft.GamingApp_8wekyb3d8bbwe\LocalState\

#

You should see something like this

image.png
mellow zodiac
#

yup i got it

timber ether
#

Ok, select all the files and directories in that folder, and right click and select Send To > Compressed (zipped) Folder

#

You should then end up with a zip file in that directory containing everything else

#

That zip file is what we also want to attach to the feedback before we submit

mellow zodiac
#

so attach the folder to the feedback ?

timber ether
#

Just the zip file

#

so you have your zip file created?

mellow zodiac
#

yes

#

click on attach a file and upload?

timber ether
#

Ok great, go back to Feedback Hub, and select Attach a file

#

In the location bar for the file selection, put this again:
%LOCALAPPDATA%\Packages\Microsoft.GamingApp_8wekyb3d8bbwe\LocalState\

mellow zodiac
#

ok

#

got it

timber ether
#

That will take you to the same directory, select just the zip file and click open. That should attach it.

#

Feedback Hub should look like this now

#

where you have the zip file attached at the bottom

mellow zodiac
#

my folder is named different, is that ok?

timber ether
#

Yes, that's fine

mellow zodiac
#

ok i attached it

timber ether
#

Great, now you can scroll down and submit, and then post the share link here

#

I'll pass that along and will have someone take a look on Monday

mellow zodiac
#

here it is @timber ether

timber ether
#

Great, I'll pass this along, thanks 🙂

mellow zodiac
#

thank you for the help, i hope theres a solution

#

sorry for being a bother

timber ether
#

No worries, I understand being frustrated with it not working, I would be too. We'll get it figured out I'm sure 🙂

mellow zodiac
#

thank you @timber ether 🙂

timber ether
#

np, hope you have a good weekend!

mellow zodiac
#

you as well, enjoy

true crown
mellow zodiac
#

@true crown it still hasn’t been working for me. I’ve dealing with this for days. As you can see above I was able to speak with an admin and sent my feedback for a fix. I hope I can get an answer and I’ll be sure to pass it on to those who are having the same issue as me 😔

true crown
mellow zodiac
#

@true crown yeah i would not take the step to reinstall windows. We shouldnt have to wipe our computers clean for an app that is not working the way it should. I know its frustrating but ill be sure to share the solution if they get back to me with one

true crown
mellow zodiac
#

No Problem 👍

true crown
#

@mellow zodiac im thinking it might have something to do with the pc im using, i tried downloading it on a different pc and it worked just fine, unfortunately i dont think my progress will transfer over though

mellow zodiac
#

@true crown the pc where the app doesn't work, has it been updated recently?

#

The issue started when I updated my windows and gaming services

true crown
true crown
#

Tried reverting updates and using a vpn, didnt work

timber ether
#

@mellow zodiac I heard back from the team and for some reason, either your PC or your network is blocking most of the traffic for the Xbox app. It's getting 100s of "Network request failed" errors. Do you have any network filtering like a raspberry pi or firewall software running on your PC / network?

mellow zodiac
#

@timber ether I'm heading home to check. My firewall settings haven't changed at all tho. Regardless ill look it over and give you an update

mellow zodiac
#

@timber ether I disabled my firewall and any antivirus software that my computer might have. I then restarted my computer but I'm still getting the same results

timber ether
true crown
#

mine just stays on the loading screen for a good 2 minutes then closes itself

timber ether
#

Then you're having a different issue

true crown
#

is there any solutions for it?

timber ether
#

I have no idea, I don't know what the issue is that you're hitting

true crown
#

basically infinite loading, but before i uninstalled it the app wouldnt let me sign in at all nor launch any of the games i had

mellow zodiac
#

@true crown mine does what yours is doing plus everything i have mentioned in the past. i already tried disabling my firewall and disabling all antivirus software. Plus i checked my router for any blocking or filtering and there are none. After all that the app still doesnt work.

#

The only solution i found was reverting to the previous version of the app but its nowhere to be found unless you archieved it. The older version that is out there for download is too old and the MS Store forces you to update.

#

in conclusion the App Is Broken. ive been in so many forums and there are many more ppl experiencing this. Ive tried everything i could find but nothing works. It'll probably never have a fix until someone decides to look deeper into it and hopefully release an update that will fix it.

#

im just mad im paying money for an app i cant use

placid mantle
mellow zodiac
#

i never said i didnt appreciate the help. This is a place to express my concerns and seek help and thats exactly what im doing

true crown
mellow zodiac
#

@timber ether Thank you for the help you've provided so far but i hope there will be a solution soon

mellow zodiac
true crown
#

It did something so im considering it an accomplishment 💀

#

Its no longer crashing but it just stays on the loading screen

mellow zodiac
#

nice, i had a few accomplishments earlier too but they were just a tease lol

true crown
#

Checked youtube, reddit, tiktok, google, and i still cant find any fixes and yet 85% of the xbox reviews from microsoft store are all raving about the same problem (which is crazy cause this issue has been happening for years apparently and theres still no actual fixes)

mellow zodiac
true crown
mellow zodiac
mellow zodiac
true crown
#

Any luck? @mellow zodiac

mellow zodiac
#

@true crown Nope App Still Broken. I looked up more so called solutions but nothing works. How about you?

true crown
mellow zodiac
#

Yeah I know your account is accessible on other pcs but it doesn’t help the fact that my pc is my main pc and only pc I have lol.. I’m still waiting for a fix @true crown

true crown
#

Im seeing alot of solutions on reddit but its starting to all look like the same generic powershell command answer

mellow zodiac
#

Yeah I’ve tried everything, like EVERYTHING lol

#

Nothing works

#

Have you submitted a ticket yet? Feedback in the Xbox app?

true crown
#

idk how, havent tried it

#

or heard of it

mellow zodiac
#

Any solutions yet? Last 2 updates for Xbox App was a tease. Didn’t help my issue lol

true crown
mellow zodiac
#

I found something but it doesn’t seem to keep the app working after closing it

#

It doesn’t make sense

#

@true crown

true crown
#

Wdym

#

So it works for a short period long enough for it to launch a game? @mellow zodiac

mellow zodiac
#

it works if you turn off and then back on your ipv6 on the router settings but if you close the app you have to go thru the whole process to turn off and back on the ipv6

#

its weird and idk what is causing it to make the app not run properly

mellow zodiac
#

but the app ends up not working after you close it

mellow zodiac
#

@true crown whos your internet provider?

true crown
true crown
mellow zodiac
#

i think i found a permananet solution @true crown

#

im still testing it but ill let you know

true crown
mellow zodiac
#

@true crown have you had any progress on getting the app to work ?

true crown
#

I found powershell commands that make it update but it never opens

mellow zodiac
#

So I officially fixed mine but I’m not sure if it’ll work for everyone. Tomorrow I’ll be posting the solution that worked for me.

#

@true crown

true crown
#

What time tmrw?

true crown
true crown
#

dang dude ghosted me

smoky hollow
true crown
smoky hollow
# true crown whats that?

I was on chat with support and that worked for me I think it's a library to an unreleased build or something

true crown
#

tried it

#

i reinstalled xbox again but it didnt work

#

i saw another solution here but ig it got deleted